Jeep Compass Complaints

4,014 consumer complaints on file.

#11438393October 27, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Compass. The contact stated that the vehicle would not start. The contact stated dynamic steering torque service required, service ESC system, and service hill-start system warning messages were displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438219October 26, 2021
ELECTRICAL SYSTEM, ENGINE
I have always been a jeep owner, Grand Cherokee, I decided to go with the Jeep Compass and i haven't had any issues until the beginning of the month. I changed the battery and still had the issue that the car wouldn't start. I brought to Chrysler Jeep and they changed the secondary battery and they reset it so i don't get the A symbol with exclamation point. Picked up my car from oil change, on my way i stopped at a traffic light at an intersection, it stalled on me. Completely turned off, the radio worked, the windows were able to go up and down. after a minute it turned back on. I brought it back to the dealer the next day, they had it for 4 hours and they said they didn't find anything wrong with the vehicle and they reset everything and i should be fine now. That Sunday, it stalled on me 3 times and this time it took 5-10 minutes before it restarted. It was the scariest moment in my life, i had my 6year old in my car and this car would not start. I brought it back to jeep on Monday the 25th and they still have it and they cant figure out what is wrong. they called me and said that they drove it and there is nothing wrong, i told them i do not want the car back until they fix it. now its Tuesday, and they still cant figure out the problem, this is a lease vehicle and they wont even give me a loaner until they find the problem. It just shuts off when you stop always at a traffic light. I told them the 3 things that popped up and they looked at me like im crazy...Service hill start system, service esc system and dynamic steering torque service req'd, they said no codes came up, then they said 2 codes came up but they still cant figure it out. It is dangerous for your car to stall without notice especially when you are leasing it expecting for it to be ok and no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437928October 24, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My husband purchased me this car about three months ago and it has been nothing but hell for me. My car won’t stop swallowing oil. I had an oil change a month ago and I’ve already lost a little over half of the oil, and there’s no obvious oil leaks under the car. My tranny also won’t shift past a 45 minute drive. It shifts rough for the first half hour but after that it progressively gets worse by the minute. After 45 minutes it won’t go faster than 50ish mph and it makes a very loud humming sound when it tries to shift. It has a harder time driving through cities than on the highway, my car just won’t go. I’m trying to gather the money to get it fixed but times have been hard so I haven’t even been able to drive the car. It only has 39k miles on it and I spent over 30k for it so it’s super agitating. I’ve talked to other jeep owners and they’ve all complained about similar issues with the transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437952October 24, 2021
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car stops in the middle of traffic and doesn’t restart for about 5 mins causing traffic stops. People have to go around me because the emergency brake won’t disengage. The car won’t start when it’s supposed to I called to get it repaired and they gave an appointment 2 months later. The car is just sitting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437661October 21, 2021
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
While driving the engine will shut off completely, I’m unable to press the gas pedal to accelerate the vehicle and have to coast my vehicle to a place in order to shut off the vehicle and start it in order to continue driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437412October 19, 2021
POWER TRAIN, ENGINE
While driving down the road going 55mph, my car suddenly stalled with the "Service Transmission" and "Service Engine" lights and messages appearing. The car would not accelerate. Once safely stopped on the side of the road, the car shifted heavily in park. In order for my car to safely drive, we had to sit with the car off for several minutes. Once cranked again, the service transmission light went off and it would shift into gear without any grinding noise but the Service engine light stayed on. This is the SAME ISSUE REPORTED AND RECALLED with the PCM Voltage Regulator Chip. It has done this FIVE TIMES while driving down the road, and countless others while idling in park. This is a safety hazard. Though the VIN dictates it is not part of the recall, my car clearly is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437241October 18, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My car stalls and then stops at red lights or when stopping for a bit of time. When I accelerate it seems to hesitate and then stop. The brake engages and the engine stops. I cannot go at all. All of my dashboard lights, the radio, and anything else that was on at the time, like the A/C, still runs. I have to turn everything off. Wait about a minute and disengage the brake. I can press the ignition button and the car starts back. If I had to describe it, the car dies as soon as I accelerate after stopping at red lights or at stop signs. At first, I thought it was because I was stepping on the gas too soon after stopping but that is not the case. This is becoming an issue and it is extremely frightening and annoying
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436988October 16, 2021
ENGINE, POWER TRAIN, SUSPENSION
My jeeps auto start stop has had issues since the day I got it. Ive taken it back to jeep servicing multiple times and all they do is resent the card computer. The car still moves while in park, the car shuts off while driving on the highway (55mph) it slows down, shuts off and does start for a few mins. The entire right passenger side wheel broke off the car. The car jumps forward which cause a accident back in 2018-2019 a few months right after getting the car. The car jump forward while making a turn going 10mph.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436997October 16, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
On at least three separate occasions, without warning, the coolant sensor suddenly goes in to a false coolant temperature alarm as if the temperature has climbed to maximum heat. While the alarm is active, you are unable to accelerate and have no power steering. After a second, the alarm vanishes and coolant temperature gauge shows temperature back at normal operational level. This has happened while driving 65 MPH on a highway. This also happened while trying to make a left-hand turn at a busy intersection. This is quite frightening and if this were to occur at the wrong moment could easily result in an accident. Other owners of the same model vehicle have reported this exact same issue in online forums such as MyJeepCompass.com. In all reported cases, dealers and mechanics are unable to determine the problem after replacing the coolant sensor and trying every possible solution. I believe this is a software or firmware issue causing a false coolant temperature alarm to trigger. I reported this to Jeep and they only recommended bringing the vehicle to a local dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437004October 16, 2021
VEHICLE SPEED CONTROL
Car is under 40k miles. Was turning and the car took off on its own. Rapidly accelerating until the car flashed emergency electronic throttle control. It took off so fast I had to drive off the road to avoid slamming into someone. The breaks would not slow it downs the scariest thing that has happened in ten years off driving. The car had a complete mind of its own and hadn’t shown any signs of problems with this previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435628October 5, 2021
UNKNOWN OR OTHER, ENGINE
Was towed into shop on 4/13/20 jeep would not start, the dealer said it was the battery. Took to shop on 3/9/21 the jeep was stalling out at red light and would not start back up, it took several times to start on a busy highway! Dealer said oil was low and did a consumption test! On 8/17/21 the jeep stalled at a busy light and would not start back up, I had to call 911 to get a officer behind me so I wouldn’t get hit, I had to tow the jeep back to the dealer . The dealer said the oil was low again . On 10/4/21 the jeep stalled out again at the light and would not start it took me over 5 minutes to get it stated! The only light that came up was the transmission need service now, the dealer look at the jeep and said it was both batteries gone bad! My concern is it keeps stalling out at lights in drive and will not start back up! Which puts myself at risk of being hit from behind! Another thing is when this happens there is no warning lights coming up to let me know what is wrong!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435360October 4, 2021
UNKNOWN OR OTHER
My daughter was driving her Jeep Cherokee on the interstate Saturday night when the closed sunroof completely shattered, dropping shards of glass on her. We called the dealership where we purchased the car and was told to file an insurance claim. This is a safety issue involving a defective product and not caused by the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435066September 30, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
Blind Spot Warning message comes up "Blind spot temporarily unavailable". At this time the lights on each mirror freeze and stay on, and blinker will not turn off. This happens frequently when using the blinker and changing lanes on the interstate. You can sometimes touch blinker again and it will go off and the lights on mirror will then go off. However, sometimes you have no control of getting the blinker to shut off and lights to go off on mirrors. Problem was recreated once, and dealer thought they had it fixed. It started doing it again the next day. I took to dealer again and they could not recreate the problem. Since there is no recall on this issue, they are unable to locate what is causing this. I spoke with dealership again and they asked me to try to bring it in if possible, when problem occurs. I have agreed to do this. Dealership has been very helpful trying to get this problem figured out, but they haven't been able to get it corrected so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434452September 27, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Since purchasing my vehicle the fuel saver feature has caused my car to stall at stop signs or red lights. I have taken it in many times for service for them to put a temporary update on the computer and say im good to go. Yet again this past weekend we go to stop at a red light, the fuel saver kicks on, and all of sudden the car stalls, warning messages start popping up stating engine service, transmission service, auto start/stop disabled, and the car starts rolling backwards as we were on a hill. Luckily we put our hazards on and turned the car off and back on and was then able to accelerate forward but the warning signs continue to show. To say this vehicle is going to kill someone is an understatement yet there are no active recalls for this vehicle. I have read countless articles on consumers having this exact issue for this same car with nothing being done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434315September 25, 2021
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had several lights flash on my dash (I have videos) and car would not start without a jump start. I took it to a dealership that told me I needed two new batteries (needing these because the vehicle ruined the two I had). I took my vehicle to a battery store for them to install batteries, as soon as I left the pull over safely the car is going to shit down came on, on highway I finally found a place but not before the car started putting several warming lights on and check engine light on again, then lurching slowing to no acceleration and stopping in the middle of the road no power, none not even enough to power the door locks. This is the 3rd attempt at fixing this issue without any help from Chrysler that my Vin should be included in the U87 recall I have the same engine and problems. The dealership (Victory Chrysler Dodge Jeep Ram) refused to actually fox the issue. Then told me because I did not buy the Mopar brand batteries that why my vehicle nearly killed my family, AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434282September 24, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Compass. The contact stated that the air conditioner was blowing out shiny white participles into the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed that the debris was from an outside source. The evaporator coil was cleaned however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434292September 24, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2018 Jeep Compass. The contact received notification of NHTSA Campaign Number: 18V524000 (Electrical System). The contact stated that while driving 25 - 30 MPH, and making a turn, the vehicle stalled. The low engine oil message was displayed. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer and the dealer performed an oil consumption test and reprogrammed the powertrain control module (PCM). However, the failure recurred. The vehicle was taken back to the dealer. The dealer diagnosed that the oil level was near empty and that the engine needed to be replaced. The dealer informed the contact that the manufacturer would not cover the cost of repair since the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433812September 21, 2021
UNKNOWN OR OTHER, ENGINE
On September 3, 2021, my vehicle failed in the middle of the street without warning. The dash lights were on but the vehicle would not move. The engine light was also on. This happened in the turning lane in the middle of the street. There was no warning. When I pressed on the gas to go when the light changed is when I discovered that the car was inoperable. It had to be towed. My safety, as well as those driving on that road was put at risk because of how busy the street is regularly. In addition, at that intersection there are 4 lanes of traffic. In order for a diagnosis the dealership states that it needs to replace a fuse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433395September 17, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2017 Jeep Compass. The contact stated that while driving at various speeds, the vehicle shutoff without warning. The contact also stated that the vehicle failed to start-up after multiple attempts. The vehicle had to be jump started. The vehicle was taken to Classic Honda of Midland (3705 W Wall St, Midland, TX 79703) and they offered no assistance. The contact then took the vehicle to an independent mechanic where they discovered that the battery was defective; however, after multiple replacements, the failure continued. The manufacturer had yet to be notified of the failure. The vehicle had yet to repaired. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433406September 17, 2021
ENGINE
When I’m at a stop and I go to push the gas the vehicle stalls out, or Whalen I slow down and then push the gas to merge onto interstates/highways it completely stalls out and has potentially killed me more than once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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