Jeep Compass Complaints

4,014 consumer complaints on file.

#11467894June 6, 2022
SERVICE BRAKES
Car has been emitting a loud scraping squeaking sound when braking for months. I took it in to dealership to be inspected in February thinking that we needed brakes but were told there is nothing wrong with the brakes & the problem could not be duplicated. I got in the car with the advisor and the problem duplicated but they would not look at it any further due to being understaffed we had to go back and leave the car for them to diagnose it. The car has been at the dealership for almost a weak now (Since June 1st 2022) and they say they can’t duplicate the problem and everything looks fine. I don’t know how a car can make such a sound and there be nothing wrong. I see there was a brake recall & they were bleeding brakes for the solution but my vin number doesn’t produce that recall option. The first dealership visit for this complaint was February 2022. It is June and the compass is at the shop again to be diagnosed. But i’m being told they can’t duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467671June 5, 2022
SEATS, UNKNOWN OR OTHER
While preparing to enter my car today (6/5/2022) I heard a fairly loud popping/exploding sound. I quickly backed away from the car then approached it again and realized the passenger headrest, though attached, had basically split in 2. Upon further inspection I couldn’t see why this had randomly happened as I didn’t have a passenger with me and hadn’t touched it. I tried to force it back together but couldn’t figure out how to get it to move so I left it as is. Later this evening I started searching online for how to fit it back together and it appears this happens frequently especially with jeeps and is a failure of a safety feature called active headrest. I went back out to look at it and saw exactly what I had seen other drivers mention, there’s 2 teeny tiny pieces of black plastic that apparently keep it from deploying and the right one had cracked. Just lucky that no one was sitting there at the time or that it wasn’t the driver headrest while driving - very unsafe, I can’t even believe a “safety feature” is approved when it’s only withheld by a piece of plastic so small you wouldn’t think twice about discarding it if you found it while opening a toy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467464June 4, 2022
SEATS
Headrest popped open while driving and hitting me in back of head
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11467259June 3, 2022
ENGINE
The contact owns a 2016 Jeep Compass. The contact stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The vehicle hesitated while depressing the accelerator pedal. Additionally, the vehicle stalled an unknown yellow warning light illuminated. The contact had taken the vehicle to an independent mechanic who informed him that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was notified about the recall and informed him that his vehicle was not under recall. The manufacturer informed the contact of a recall on the catalytic convertor for similar vehicles. The contact left a message for the dealer regarding the failure. The vehicle was not repaired. The failure mileage was approximately 91,000. The contact stated that the vehicle was repaired and no longer stalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467136June 2, 2022
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I believe I received a faulty vehicle from Brooklyn Chrysler, Dodge, Jeep, Ram. Located at 2286 Flatbush Ave, Brooklyn, NY 11234. I received this vehicle in October 2021 with a dead battery and a faulty engine. I returned the vehicle, and services claimed to fix all the issues. The next day my car completely shuts down on the highway in the middle of traffic nearly causing an accident. I immediately contacted Jeep to let them know my concerns. Since, the car has completely shut down in the middle of me driving multiple times. This is creating a hazardous environment for myself and others. I returned the car to Jeep and told them I am no longer comfortable driving this vehicle especially since I got it within reasonable mileage (18K). I was told that if I wanted to give the vehicle back I would have to pay $10,000 to do so. I expressed that I was not pleased with that amount. They then told me there was nothing they can do for me and I should get a lawyer to dispute this matter. Leaving me emotionally distressed and scared for my safety and the safety of others. I truly believe this car can get in a major car accident due to its condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466852May 31, 2022
SEATS
While driving on the road my passenger side headrest deployed. I was not braking just driving at a cruising speed. I have a picture of the headrest deployed. The sound of this unit activating distracted me from my driving and the sound was quite loud and very unexpected. I have not brought it to the dealer as I see this is not an active recall for my vehicle for this malfunction, but I am afraid if this happens with the driver headrest it may cause injury and a accident. There were no warning lights prior to the unit deploying and this was the first time this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466598May 29, 2022
UNKNOWN OR OTHER
uconnect 8.4 inch touchscreen is delaminating. This soon leads to software buttons being activated randomly, as I have read in blogs. This screen controls phone, navigation, electronic power to things like seat movement among many other features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466471May 27, 2022
SEATS
As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11466380May 27, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2018 Jeep Compass. The contact stated that water was entering the headlight housing and the headlights failed to illuminate as needed. The vehicle was taken to the dealer where it was diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466396May 27, 2022
UNKNOWN OR OTHER
The contact owns a 2011 Jeep Compass. The contact requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466301May 26, 2022
ELECTRICAL SYSTEM
The wire behind screen gets too hot and none of the controls work. It overheats the screen and it won't turn on. Also it took 15 minutes to unlock the doors more than one time. Something with the lock mechanisms is faulty. In the cold winter the doors won't unlock and open . Very poorly designed. I love this jeep but don't have the money to fix ALL of these issues. It has really low miles too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465901May 24, 2022
ELECTRICAL SYSTEM
The touchscreen randomly started switching between phone calls, navigation, and other functions of system due to touchscreen separating from the LCD of the unit. Malfunction distracting and disabled functionality of the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465353May 19, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE
My 2021 jeep Compass transmission and front camera has been causing me problems. My car for months has been jumping out of gear and jerking forward. The jerk get to a point where it feels as if someone just hit me from behind. These jerks almost caused me to get into about 3 accidents where I almost hit the person in front of me. In addition one time when I was at a red light and switched from brakes to gas as I was in drive my car did not go forward but reversed instead. My car has been in the shop for over 150 days with 7 different service orders. They tried to fix the jerking but was unsuccessful since it would go away for a short period and then get worse each day. Now for the front camera when I first bought the car about brand new I turned on the lane departure warning and a light popped on saying that it was not working. They replaced the camera and now I had a forward crash collision light and crusie control light turn on which has to do with the front camera and was just switched out again. My car is still in the shop after being there for over 2 months and the jerking still needs to looked at and addressed as well as the car driving in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464924May 17, 2022
ELECTRICAL SYSTEM
The rearview camera does not turn on occasionally when backing up. The center infotainment display will show the welcome agreement screen and will not show the RVC screen. I have to put the car into park and back into reverse to get the RVC to show. Sometimes I have to accept the agreement first. It's very dangerous because I start to backup thinking the display will show but after moving a couple of feet backwards it never shows up or shows up too late. This happens about 1 in 5 times I start the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464970May 17, 2022
AIR BAGS
The seat belt light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464367May 12, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2022 Jeep Compass. The contact stated while the vehicle was parked there was a continuous audible alert coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464147May 11, 2022
ENGINE
I was riding down the road, and my “service transmission” code came on, it started stalling in the middle of the road and shutting off with my kids in the vehicle. It was sent to a transmission shop, they said there was nothing wrong with the transmission ** I eventually checked my oil and realized it was extremely low so I put oil in it, the next day the service transmission light went off and the car ran great. This morning 5/11/12 the same exact thing has started happening again without a “low oil” warning from my car, I had an oil change not even a month ago and I don’t have a leak. My motor is burning oil at a quart per 500 miles with no explanation and each time it gets low my check engine light comes on, my service transmission light comes on, and it starts shutting off in traffic. This is life threatening to my children!!! We’ve been on the interstate when my car has just completely shut off with no warning. I have videos of today’s incident in my phone that I can not upload to this page. This is my second complaint I’ve filed, and I never heard back on the first one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464157May 11, 2022
STRUCTURE
The contact owns a 2007 Jeep Compass. The contact stated that while operating the vehicle, there was a clunking noise present while making right and left turns. The vehicle was taken to the local mechanic who diagnosed that the subframe of the vehicle was faulty due to severe rust and corrosion and needed to be replaced. The vehicle was taken to the local dealer who confirmed the diagnoses. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated the vehicle was serviced in 2014 under a Manufacturers Service Campaign. No further information was available. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464240May 11, 2022
ENGINE
The contact owns a 2014 Jeep Compass. The contact stated while driving approximately 20 MPH and accelerating, the vehicle hesitated and failed to accelerate as needed. The contact pulled off the road and heard a high-pitched noise from the engine. The contact saw that the RPM gauge had moved into the red and the check engine warning light was illuminated. The contact turned the vehicle off and upon restarting the vehicle was able to drive at a normal speed however, the failure recurred. The contact drove the vehicle to her residence and had not taken the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463992May 10, 2022
UNKNOWN OR OTHER
My vehicle turns off while at a complete stop. The light can turn green and the car would just shut off. No warning lights are on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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