Jeep Compass Complaints

4,014 consumer complaints on file.

#11476761July 31, 2022
ELECTRICAL SYSTEM, WHEELS, ENGINE
1.Electrical: the touch screen, which is used for the radio & backup camera, is completely shot. One day in May, I was driving my car & the screen went from working to a fuzzy image & then to it going completely black. The radio stopped working as well. The lights around the screen (connected to the buttons) work but tend to flicker every now & then. This is a safety risk for myself & my family because I don’t have the extra support & awareness to backup with confidence or warnings. It hasn’t been looked at by anyone & there were no warnings prior to failure. It has been a consistent failure since then. 2. Engine: Jeep keeps overheating. Has been since April. It was inspected by a mechanic & also paid to have it “fixed” however the problem persists. It is a safety issue because my car could overheat & stop working & cause issues with other drivers. I also have a 5 yo & we have to drive around with the windows down & heat on no matter the weather. Sometimes we get home & her face is bright red. Sometimes the warning light comes on & the fluid is at the appropriate level. 3. Tire pressure in at least one of my tires is always low. I receive a warning light almost every time I drive. These are brand new tires. After I fill up the tire, it is only “fixed” approx 1 day before the light comes back on. It was checked by mechanic & he stated there were no issues he could find. This has been ongoing since December 2021. This is a safety issue because I could get a flat tire & crash into other vehicles or cause an accident. Jeep is available for inspection upon request for all issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476517July 29, 2022
AIR BAGS
*Quick synopsis: FCA/Stellantis Falsely fixing Airbag Recall and not wanting to fix the issue* I am writing in hopes that I can help shed some light on an ongoing issue with a major automotive manufacturer that jeopardizes the safety of millions of American citizens. I am a current customer of Stellantis Automobile Company better known as the Former Fiat Chrysler Automotive (FCA). I experienced a common yet serious issue that is being hidden from many who are still in danger of a life threatening Airbag failure. The company seems to have issue with falsifying shop notes on the recall T73: Passenger Air bag module recall. (I experienced this with a Jeep) The databases in which the company uses stated that my recall had been “inspected” and crossed off as if completed. This was not done correctly. The recall specifically states for a replacement (documentation of proof available). I was passed around and no one could fix the problem due to the “status” being in the system. Multiple dealership shops could not fix the issue (even the place of purchase). I tried to go higher in the chain of command in the company but due to the size of this corporation, I spent weeks trying to find a resolution with no answer. (I finally had to alert the Michigan Attorney General’s office of the incident) This finally got the attention that was needed to get their Stellantis Special Investigation unit(which is their legal department per say) to respond but still took weeks of bouncing back and forth to get someone to change the system and order the part needed. During this time, I attempted to gain legal counsel on the issue but unfortunately money talks and mine was not enough to warrant any interest. After upwards of 3 months of red tape and passing of blame I finally received a replacement. My story may be an exception to the rule, but I would like to make this public as many drivers may not be aware that their vehicles are affected by this issue and are in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476439July 28, 2022
EXTERIOR LIGHTING
Headlights not working properly, sometimes one Headlight turns and then the other. Sometimes neither turn on you have to keep messing with switch until you finally get it to work. So frustrating!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476048July 27, 2022
ENGINE, POWER TRAIN
I was driving my 2018 Jeep Compass in February 2022 and had received no warning of critically low oil pressure, then my car shut itself off in an intersection and the parking brake automatically engaged, then the critically low oil warning came on. I got an oil change and they said it wasn't leaking oil. In mid-July the same issue occurred again, my car shut itself off while I was driving and engaged the parking break and I got a critically low oil warning. Had it towed to a shop and they told me I was down 4 quarts of oil even though I should not have needed another oil change for another 3,000 miles. Carfax states campain number W20, which addresses this issue but it does not appear to have ever been addressed. Had I been driving on the highway and my car turned off and engaged the parking brake automatically I could have been severely injured or killed, and put other drivers at risk. When my vehicle did shut off it was right in the middle of an intersection, which of course is also extremely dangerous as I could have been hit. The potential extensive damage to my engine from not having enough oil in my engine is also a factor I would like to mention. I am having the vehicle looked at today 7/27/22 at North Olmsted Chrystler Jeep Dodge Ram to hopefully address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475917July 26, 2022
ELECTRICAL SYSTEM, STEERING
This situation started back in April 2022. The steering wheel, ABS, Slip Hill, and other electrical lights came on. April 30th I took my Jeep Compass into the dealership where they said the front right sensor was the cause. The part came-in/installed on May 13,2022. Two months later the same thing is happening. The ABS, Steering wheel, Slip Hill, Check engine lights are all coming back on. I was driving when the Jeep stalled out and I got it to a nearby gas station where it took roughly 5mins to get it started again! While driving the Jeep home I noticed it started to smoke, so it has to be towed! The only appoint I can get is a month out! How am I to get around if I have to wait on service, Jeep do something about this issue that has been happening to many of us that Love our Jeeps!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475989July 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Compass randomly stalls when the auto stop start is engaged and the car is stopped. It stalls when we press the gas and the emergency brake automatically engages. The car has to be put in park, emergency brake turned off and then restart the car. It has happened at stop signs, lights, traffic and intersections. It does not happen when we press the stop start button so it does not go on. Brought to the dealer and they could not recreate and never heard of problem. They had it for 10 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475714July 25, 2022
ELECTRICAL SYSTEM
Electrical issues. Bought this vehicle late February 2022. Radio screen, which controls everything goes from dim to really bright, multiple times on its own. Been to the dealership many times for this problem, continuing to have this problem with no resolution in sight. Can not get dealership to call me back with a resolution at this point. Vehicle is still under warrenty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475551July 24, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
On October 12, 2021about 1:30pm, I was at my dentist office. As I was leaving, my 2016 Jeep Compass would not start. I called my wife to bring jumper cables to me. I jumped my vehicle and started towards home. My driveway has a slite income and I drove just inside the overhead door and stopped. For a moment, I took my food off the brake pedal to draw my drivers mirror inward, at that moment, the vehicle started forward. I slammed my foot unto the brake pedal and the pedal went to the floor, not stopping the vehicle before hitting my work bench. The front edge of the hood had five dents in it. I made an appointment with the local Jeep dealer for October 19, 2021. I explained to the service adviser, about the battery and brake pedal, both happening on the same day. Later in that day, the adviser called me at home. They could not find a problem with the brake system, However, they said I needed a new battery. I gave them the okay. Several times sense that time, I have felt like my pedal was going to the floor, while stopping the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475262July 22, 2022
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2018 Jeep Compass. The contact stated that while her son was driving approximately 15-20 MPH, the vehicle stalled and lost electrical power. There was no warning light illuminated. The contact's son was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic and was diagnosed and determined that the battery fuse had failed. The battery fuse was replaced. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 50,000. THE CONSUMER STATED A FULL REFUND WAS REQUESTED DUE TO THE DEALER NOT DISCLOSING INFORMATION ABOUT THE VEHICLE BEING PREVIOUSLY TOTALED. The consumer stated that they no longer own the vehicle. It is still for sale and there is no salvage title.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475311July 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
After leaving the freeway, my vehicle completely shut itself down without warning while in traffic. (The "Auto Off" feature was off, so that my car wouldn't shut off at a light.) The dash completely turned off as well as the console. When I attempted to restart it, 4WD service not available and a coolant over temp warning was displayed and showed the coolant temp was all the way at it's hottest. Even though the entire drive up to this point showed the vehicle was running at it's normal temperature. After a minute or 2, the vehicle finally started, after blocking traffic the entire time. Now the temperature was showing normal but now the "Auto Off" was disabled was showing on the dashboard. I pulled into a gas station and the vehicle did the same thing again. I opened the hood to find that nothing seemed out of the ordinary and no odd smells. The coolant wasn't bubbling out or going into the overflow. I again had difficulties trying to start the vehicle. Once it started, I took it to the dealership where they couldn't find any stored codes that related to the coolant system, but found a lot of codes that were related to the electrical system, like the pillar airbags had a code along with the taillights and some others I didn't recognize what they would be for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475131July 21, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The emergency braking l, collision warning automatically shut off by itself while driving. Occurred 7/12 and 7/20 I have reported this before. Took to the dealer and they could not replicate. This is a huge safety issue! I am taking it to the dealer again on 7/22/2022 at 730 am. Dealer Motorworld Chrysler Dodge Jeep Ram 150 Motorworld Dr Wilkes-Barre, Pennsylvania 18702 (570) 301-6107
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474725July 19, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2019 Jeep Compass. The contact stated there were bubbles in the touch screen display. The contact stated that the display would activate with several features on and off. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the touch screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 49,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474297July 16, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
There are so many issues I hope I can get it to fit. I love my jeep but after reading all these problems. Having all of them but showing no recalls. I am frustrated. My car is unsafe. It has left me stranded time and time again. And all I do is put money in it. Something needs to be done about it. 1. Since week 5 of owning my 2018 compass I have been told the alignment is terrible. I have replaced tires over 10 times due to wearing down on the inside before reaching 20k miles. 2. Massive oil consumption. I have a constant oil burning smell inside my vehicle when the ac is on and off. Oil is visible under the hood. My car is very well maintained. Checked daily because it goes so fast. 3. The engine runs so hot you can feel it inside at the floor. 4. The transmission overheats constantly. I drive in no traffic. 5. My main issue now. It just decided to shut off as I was picking my mom up. I was just diagnosed with stage 4 colon cancer and have a colostomy. My jeep left me stranded in 104 degree weather. 100 miles from home. This is my only vehicle. To and from chemo I'm worried it's not going to start. I bought a jumper because I have had to ask for a jump 100000 times. The headlights dim the battery jumps down to 11.4. ever code goes off possible. It is dangerous. 6. The check engine light comes on randomly. The car dies. Won't start. Then 20 miles later it will start fine. Then it won't 7. I have multiple engine faults. They say it is not recalled. I can provide a lot more information. If I can get some answers and help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474190July 15, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was driving my car and was stopped at a red left and when the green light came on my car shut down all of a sudden. My emergency brake turned on and it was not allowing me to turn on my car or drive it. This caused my safety to be jeopardizes because I was on the road and had no warning it was going to turn off on me. Then my engine light went on and i had to have it towed to the nearest mechanic and when they checked the car had 4 codes P0123 P0222 P2111 and U0420. All indicated that it was the Throttle. When my regular mechanic finally checked it he said the Throttle was broken and needed to be replaced. I never had any warning or had my car experience any of this prior to this incident. This car is only 4 years old and now I have to pay over $1000 to have it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473613July 12, 2022
ENGINE
On July 9th 2022 the car showed a low oil pressure warning then shut down going around a curve but I was able to restart the vehicle. Within a few minutes I was stopped at an intersection and the car stalled again and I was unable to restart it which resulted in my car being rear ended. On July 12 th I contacted my Jeep dealership to discuss this and I was told that a recall was done on the car due to this same problem. Apparently the repair did not fully correct the problem as it happened to me AFTER the completed recall. Fortunately no one was seriously injured this time but…
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473410July 11, 2022
ENGINE
My car is consuming to much oil it doesn’t have a linking, I have to put 2 -1/4 every week and the car stop stop when is on the middle of the traffic on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473448July 11, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving 25 MPH and attempting to accelerate, the vehicle failed to respond, lost motive power, and stalled. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to retrieve a fault code. The contact explained to the dealer that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) but the dealer stated that the VIN was not included in the recall. The manufacturer was contacted and stated that there was nothing that they could do because the vehicle was not under recall and referred the contact to the NHTSA for assistance. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472682July 7, 2022
STRUCTURE:FRAME AND MEMBERS
The contact's son-in-law owns a 2010 Jeep Compass. The contact stated that while the vehicle was at an independent mechanic for an oil change and tire rotation, the mechanic informed him that the rear subframe was cracked. The mechanic advised the contact's son-in-law to not drive the vehicle until the rear subframe was replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472466July 6, 2022
ELECTRICAL SYSTEM, ENGINE
Engine shut itself off by itself at a stop light. The car flashed a “coolant temperature too high” message then immediately turned off. As i was driving I always check my dashboard. I was going 45mph reached the stop light and the engine/coolant temperature gauge was normal in between the cold and the high sign. But even then it flashed that “coolant temperature too high” message and shut itself off right when the red light changed to a green light. It was over 100 degrees Fahrenheit outside and inside the car without AC it was awful. I immediately turn on my four ways but cars still kept coming up behind me even though I could not move my car. The car would not turn on. I called 911 and my insurance for help moving my disabled vehicle. Even with my four ways on, drivers kept pulling up behind me even two semi gasoline trucks despite my four way lights being on. Two drivers almost rear ended me because they kept coming up behind me. I kept pressing my brakes praying cars would not hit me because the car would not come back on. I was sweating and trying not to pass out from the heat. I tried to turn my car back on multiple times and after 15 minutes it finally came back on. Out of fear, I did not continue driving the vehicle because I didn't want to keep driving knowing it would turn itself off at the next stop light. Help was on the way and the tow came to help with my disabled vehicle and the police arrived as well to help divert traffic. I was scared and almost got hit by a car, truck, and two semi gasoline trucks. This has happened multiple times every year. Happened on the driveway at my house, has happened on the freeway where I am going over 65mph and messes up with the braking system and with my steering, and most recent at a stop light driving home from work. Scariest day of my life. It is a safety hazard. Can cause accidents even death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472545July 6, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
This is how multiple times this has occurred and the second time I’m reporting this. I entered my vehicle and started the engine. I needed to use GPS to reach my destination, so I was sitting in park while getting everything the address inputted. For no apparent reason I start getting messages: AEB limited Functionality Service Required, I do not have the active lane management functionality either, Service Headlights, Service automatic window wipers etc. I eventually can get these settings to go away by manually turning them on but not this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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