Jeep Compass Complaints

4,014 consumer complaints on file.

#11491671October 31, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2020 Jeep Compass. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and both batteries in vehicle were replaced. On another occasion, the contact turned on the heater in the vehicle; however, there was no heat coming out of the vents. The vehicle was taken to the dealer however, no failure was found. The contact stated that the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491705October 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VISIBILITY/WIPER
The Jeep started to get vertical lines in the 7 inch u connect screen. At first you could tap it and it would reset. Now, it is completely covered with vertical lines, the radio works, however the problem is the back camera does not show what is behind you due to the screen covered in vertical lines. It also does not show any information it is suppose to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491309October 28, 2022
ENGINE
Driving on the highway, the check engine light came on as well as the abs, 4wd, and the traction light came on, than the car lost all power, stalled and cut out, try to restart it than it begin to shake very hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491312October 28, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
Rear frame is rusted to the point that it is unsafe to drive as per Monroeville, PA Chrysler/ Jeep. I included some images and the cost of repair from the dealership. I am having the repairs done at this dealership. Please extend the warranty to Jeep Compasses. Mine is a 2015 and it is unsafe to drive and is costing me more money to replace tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491314October 28, 2022
SUSPENSION
The contact owns a 2012 Jeep Compass. The contact stated upon taking the vehicle to an independent mechanic for inspection prior to a road trip, he was informed that the rear cross members were severely corroded and had holes. The vehicle was then taken to the dealer where it was diagnosed that the rear cross members needed to be replaced. The dealer also informed the contact that he had to pay for a diagnostic test and the repair because the VIN was not included in TSB Number: 23-007-17. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the dealer could repair the vehicle under the TSB; however, the dealer declined. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491340October 28, 2022
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Compass. The contact stated he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated he replaced the battery and alternator himself. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V524000 (Electrical System) however, the VIN was not included. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490891October 25, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Stalled in the middle of traffic and would not switch out of gears almost was rear ended. Acceleration delayed and jerks when accelerating going up hill. Check engine light comes on if idling too long. Constant need for oil changes and burning smell of oil leak. Smoke coming from hood due to oil leak. Misfires and if idle temperature of coolant and transmission increases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490682October 24, 2022
FUEL/PROPULSION SYSTEM
When driving the vehicle will hesitate then stall after refueling. Happen after almost every refueling case. Believe it is a stuck rollover valve that is allowing gas to enter vent lines and causing the stall. When accelerating the vehicle suddenly dies and there is a complete loss of all systems. No power steering to help get off the side of the road. Often there are no Check Engine Lights or other warnings. Obviously if your engine suddenly dies when accelerating this can cause major safety concerns. I had this happen 3 times while trying to merge onto an interstate. Thankfully I was in the right lane and able to get off to the shoulder and avoid an accident. Have not had a mechanic verify but it is a very common problem with these vehicles and the manufacturer needs to address this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490517October 24, 2022
VEHICLE SPEED CONTROL
Turn on cruise control, press +, hold until the rental car begins to accelerate, and release. Car continues to accelerate. This is not the same as my 2014 Ford Fusion Hybrid that accelerates only as long as the button is being depressed. The mileage of the rental vehicle is unknown. I DO NOT wish to receive safety recall alerts from NHTSA because the vehicle is a rental from Enterprise in Lake Park, FL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490449October 23, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The vehicle would not go into gears engine stalled in the middle of road. the engine cut off after it slowed and wouldn't go down. consumes a lot of oil struts tips when turning and bounce when going uphills picked up speed on its on when the highway without pressing on gas pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490254October 21, 2022
AIR BAGS
Air bags did not go off in accident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11490354October 21, 2022
POWER TRAIN
Vehicle shut off/stalled while driving and check engine light came on. Lost control of steering, start/stop function etc. Warning lights came on for transmission and to service 4 wheel drive as well as tart top function failure. Could start car back up right away. Car is 2018 and less than 46k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489735October 18, 2022
EXTERIOR LIGHTING
Failure of headlights turning on puts fellow drivers in danger. The lights work but turn on and off at random times. I do have the fog lights that work but I still need my headlights to work especially in the dark and rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489146October 13, 2022
EXTERIOR LIGHTING
The right Headlamp stopped working and Jeep keeps recommending fixes that don't work. This has created a big expense because they recommended running the diag, replacing the bulb, replacing the fuse, then finally replacing the entire Head Lamp Assembly. The HeadLamp still does not work and this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489038October 12, 2022
ELECTRICAL SYSTEM
I have not had an incident related to this report. The 8.4" Uconnect screen in my Compass is beginning to delaminate. At this time, about 20% of the screen is affected and has been getting worse over the summer. I have been aware of this problem for almost 1 year, meaning it must have started last summer. The vehicle is available for inspection upon request. I'm submitting this request because a handful of the safety features of my vehicle are controlled through this screen (forward collision, lane departure, blind spot, parking sensors) and severe delamination may render these settings unreachable. This has not happened to me, but other owners have reported "ghost touches" as the sensors begin to fail. This is an issue because the settings can be changed or turned off without the driver's knowledge, resulting in an unsafe driving condition. My local dealership has confirmed through visual inspection that the screen is delaminating. They were not interested in diagnosing the problem without payment. The manufacturer was not willing to work with me outside of the warranty period, and has documented my case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489051October 12, 2022
ENGINE, FUEL/PROPULSION SYSTEM
My car uses too much oil and my car keeps shutting off after 3000 miles when I should be getting 5-6000 to an oil change. My engine literally ran out of oil in about 6 weeks and my mechanics stated that it must be a recall issue. I feel like this is a threat to engine safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488737October 11, 2022
ENGINE
My car has been shutting off, at low speeds and high speeds the auto on/off will go on even after I turn it off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488779October 11, 2022
ELECTRICAL SYSTEM
The Uconnect System on my 2018 Jeep Compass (19,995 miles) is failing/malfunctioning and the Stop/Start Technology has stopped working. Yes, it is available for inspection. After replacing the main battery, my UConnect system stopped functioning properly. It no longer receives a GPS signal rendering the navigation system useless along with the stolen vehicle assistance. Separate from that issue, the screen on my UConnect system is delaminating, which is a bubble that's formed underneath the outer layer. The delamination extends the entire width of the screen on top and covers the area where the time is displayed. This is causing the system to continually flash "Do you want to adjust your clock settings?" and makes a beeping sound every time it flashes. Just like when someone presses on the touch screen. Nothing stops it and it's very distracting. UConnect is the "brains" of the car and controls not only the time, but also navigation, phone, electronic power (heat) to seats & steering wheel, climate, backup camera, and SOS. The screen will continue to delaminate more and cause more system malfunctions and even greater distractions. I have not taken my car to a dealership to get an "official" diagnosis. However, after searching online, I've found that numerous other Chrysler, Jeep, Dodge & Fiat owners are having the same issues with satellite failure after new battery install and delaminating Uconnect screens causing distracting screen notifications. The only warning light displayed is for the Start/Stop malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488694October 10, 2022
ENGINE
Jeep stalls while driving. Brake pedal becomes stiff and car will not start. Happens in the middle of the highway sometimes. It also will do this when I come to a complete stop. I have caused traffic interference and almost caused an accident. Sometimes I am able to get it started again after 10-15 minutes, sometimes I need to call a tow truck. The dealership said that it was the batteries in my key fab so they replaced them and it continued to happen. When researching online, I see that a lot of people have this issue and Chrysler has not responded to anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488144October 6, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2018 Jeep Compass. The contact stated while stopped at a stop light, the vehicle turned off and the Start/Stop system warning light illuminated. The contact disconnected the battery and then reconnected the battery and the vehicle started operating normally. The vehicle was taken to the dealer and the second battery was replaced; however, the failure reoccurred. The manufacturer was contacted and a case was filed. The approximate failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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