Jeep Compass Complaints

4,014 consumer complaints on file.

#10453231March 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP COMPASS LIMITED. THE CONTACT STATED THAT WHEN THE ENGINE WAS STARTED, THE GEAR SHIFT DID NOT SHIFT INTO DRIVE OR REVERSE. THE CONTACT ALSO STATED THAT THE ENGINE IDLED HIGH AND THE RPM INCREASED TO 5000. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS TEST DRIVEN, BUT THE FAILURE DID NOT DUPLICATE. THE DEALER ADJUSTED THE GEAR SHIFTER LEVER. THE FAILURE MILEAGE WAS 29 AND THE CURRENT MILEAGE WAS 336.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452834March 23, 2012
SUSPENSION, STEERING, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE MADE SCREECHING SOUND, COMING FROM THE DRIVER'S SIDE FRONT WHEEL WHILE TRAVELLING AT ABOUT 30MPH. WHEN VEHICLE WAS PARKED, OWNER NOTICED LEFT FRONT WHEEL TO BE TURNED OUT AND STANDING AT AN ANGLE. AFTER RAISING THE VEHICLE, OWNER NOTICED THAT A-FRAME CROSSBAR HAD RUSTED THROUGH COMPLETELY, RENDERING THE FRONT CONTROL ARM BOLT HANGING AWAY FROM THE FRAME. BOTH SIDE'S FRONT TIE RODS AND CONTROL ARMS HAD TO BE REPLACED AT APROXIMATELY 35000 MILES AND 70000 MILES. BOTH SIDE'S LINK TOW AND LINK REAR HAD TO BE REPLACED AT UNDER 70,000 MILES, AS ALL BOLTS HAD RUSTED TO THE FRAME. NEW TIRES WERE PURCHASED AT APPROXIMATELY 35,000 MILES, AGAIN AT 45,000 MILES AND AT 80,000 MILES. SHOCKS FOR FRONT WERE ALSO REPLACED TWICE ON BOTH SIDES. *TR UPDATED 06/14/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452421March 20, 2012
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT THE STRUTS, BALL JOINTS AND WHEEL HUBS HAD TO BE REPLACED ON THE VEHICLE THREE TIMES. THE DEALER STATED THAT THE PARTS WERE DESIGNED TO WEAR. THE CONTACT STATED THAT THE TRANSMISSION ALSO FAILED. THE DEALER ADVISED THE CONTACT THAT THE CVT PART WAS THE CAUSE OF THE FAILURE AND THE ENTIRE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452107March 18, 2012
SERVICE BRAKES, HYDRAULIC
I'VE HAD BRAKE NOISES FROM MY 2008 JEEP COMPASS SINCE ABOUT 500 MILES. I'VE TAKEN IT TO THE DEALER OVER FOUR TIMES, AND THEY HAVE DONE NOTHING TO FIX THE PROBLEM. THE ENGINE OR TRANSMISSION ALSO MAKES A TERRIBLE NOISE/VIBRATION WHEN STOPPED FOR A LIGHT OR OTHER SITUATION AFTER IT IS WARMED UP.. THE DEALER SAID THIS IS NORMAL. I'M APPROACHING 22,000 MILES, AND I BET THEY WILL FIND THE PROBLEM WHEN IT HITS 30,000. WE WILL SEE IF THE EXTENDED WARRANTY COVERS THIS STUFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450115March 2, 2012
SUSPENSION
THE LOWER BALL JOINTS WERE LOOSE AND THE LOWER CONTROL ARM BUSHING WERE WORN OUT. THE MECHANIC REPLACED RIGHT AND LEFT LOWER CONTROL ARMS AND INSTALLED NEW PINCH BOLTS, NUTS AND WASHERS. MY VEHICLE HAD ONLY 43,000 MILES WHEN THE ISSUE WAS DETECTED. I DO NOT DRIVE ON DIRT ROADS AND/OR DO ANY OFF ROADING. JEEP DOES NOT RECOGNIZE THIS AS AN ISSUE ALTHOUGH THERE ARE SEVERAL BLOGS AND FORUMS WITH JEEP COMPASS AND PATRIOT OWNERS EXPERIENCING THE SAME ISSUES WITH VEHICLES HAVING FAIRLY LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449493February 27, 2012
STEERING, SUSPENSION, UNKNOWN OR OTHER
I HAVE A 2007 JEEP COMPASS 4X4. SHORTLY AFTER PURCHASING IT I STARTED TO HEAR A THUMPING NOISE IN MY FRONT END WHEN TURNING. I ALSO HEARD A CREAKING NOISE WHENEVER GOING OVER ANY BUMPS OR HITTING ANY POTHOLES. THE NOISE WAS CONSISTENT FOR AWHILE AND THEN WENT AWAY. LAST YEAR I HAD A TIRE BLOW OUT WHILE DRIVING. THE LEFT FRONT TIRE BLEW OUT AND UPON LOOKING AT THE TIRE- THERE WAS VERY OBVIOUS UNEVEN TIRE WEAR. I LOOKED AT THE RIGHT TIRE AND IT LOOKED EXACTLY LIKE THE LEFT TIRE SO WE QUICKLY HAD BOTH FRONT TIRES REPLACED WITH NEW ONES. FIVE MONTHS LATER MY NEW FRONT TIRES WERE BALD ON THE INSIDE. I HAD TO PURCHASE NEW TIRES AGAIN AND WE HAD AN ALIGNMENT CHECK TO LOOK INTO THE FRONT END. I WAS TOLD MY LEFT BALL JOINT AND RIGHT TIE ROD NEEDED TO BE REPLACED. I HAD THE LEFT BALL JOINT DONE. I WAS PLANNING TO HAVE THE TIE ROD DONE WITHIN A MONTH BUT I WAS ADVISED IT NEEDED TO BE DONE NOW. AFTER HAVING THE BALL JOINT DONE MY STEERING IMMEDIATELY STARTED TO PULL TO THE RIGHT VIOLENTLY. I HAD THE TIE ROD DONE THE NEXT DAY. THIS ALLEVIATED THE PULLING ON THE STEERING WHEEL BUT NOW I CAN FEEL SOMETHING ELSE. THE CAR IS NOT HANDLING RIGHT AND IT MAKES ME VERY UNEASY TO DRIVE IT. AFTER DOING SOME RESEARCH ACROSS THE WEB THE SAME PROBLEMS I AM HAVING WITH MY COMPASS ARE BEING EXPERIENCED BY MANY, MANY, MANY PEOPLE WHO BOUGHT THESE VEHICLES. I'M SEEING THAT THIS IS ONLY THE BEGINNING OF WHAT IS GOING TO BE A LONG LIST OF REPAIRS ON THIS VEHICLE'S FRONT END. I'M REALLY SHOCKED THAT THIS PROBLEM HAS NOT BEEN RECALLED. TIE RODS AND BALL JOINTS ARE VERY DANGEROUS. THEY ARE THE COMPONENTS OF YOUR STEERING AND WHEN THEY MALFUNCTION SOMEONE IS GOING TO CRASH. IF EVERYONE WHO BUYS THE SAME CAR HAS THE SAME PROBLEM (AND IT IS DANGEROUS), WHY IS SOMETHING NOT BEING DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447015February 7, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
WITH MY FOOT ON THE BRAKE, COMPLETELY STOPPED AT A LIGHT OR STOP SIGN, WHILE IN DRIVE ONLY, THE CAR VIBRATES AND THE ENGINE MAKES A LOUD RUMBLING NOISE. THIS CAN BE FELT IN THE STEERING WHEEL, BRAKE PEDAL AND THROUGHOUT THE ENTIRE CAR. WHEN I TAKE MY FOOT OFF THE BRAKE OR PUT IT IN NEUTRAL, REVERSE OR PARK THE NOISE FROM THE ENGINE AND VIBRATION WILL STOP. THE VIBRATION IS SO BAD IT IS UNCOMFORTABLE TO KEEP YOUR FOOT ON THE BRAKE, OR HANDS ON THE STEERING WHEEL, MAKING IT DANGEROUS, AS I AM HAVING TO PUT THE CAR IN NEUTRAL AT EVERY STOP. HAVE HAD IT AT AN AUTHORIZED JEEP DEALER 2 TIMES NOW AND THEY HAVE FOUND NOTHING WRONG. CONTACTED JEEP, AS THE CAR ONLY HAD 3600 MILES ON IT WHEN I FIRST TOOK IT IN, THEY ASSIGNED ME A CASE NUMBER, AND WILL BE IN THE SHOP UNTIL IT IS FIXED. THANK YOU JEEP FOR TRYING TO FIND A CURE FOR THIS PROBLEM, AS I LOVE MY COMPASS, AND REALLY WANT IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447071February 7, 2012
POWER TRAIN
THE CVT TRANSMISSION FAILED. THERE IS A PUBLIC DANGER BECAUSE OF SUDDEN FAILURE AND ENGINE REVVING TO MAXIMUM RPM... TOTAL LOSS OF POWER TO DRIVE TRAIN. THE CVT TRANSMISSION REPLACEMENT COSTS SHOULD HAVE BEEN DEBITED BACK TO THE SUPPLIER AT 100%. I SEE THIS IS A COMMON PROBLEM IN THE VEHICLES MANUFACTURED WITH THE CVT TRANSMISSION. CHRYSLER WOULD NOT COMPLETE THE REPAIRS UNTIL WE AGREED TO SHARE IN THE COST. I FEEL THIS ITEM SHOULD BE RECALLED AS A SAFETY ISSUE. I ALSO FEEL THAT CHRYSLER SHOULD REFUND OUR $750 TO US IN GOOD FAITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443798January 14, 2012
POWER TRAIN
I WAS DRIVING THE CAR AND IT TACKED HIGH 3-4 FOR A FEW SECONDS AND DID NOT DRIVE ALTHOUGH FOOT WAS TO THE FLOOR ON GAS PEDAL IT WOULD JUST NOT MOVE, KNEW IT WAS TRANSMISSION PROBLEM BUT ENGINEERING AT CHRYSLER HAS TRIED EVERY FIX THEY CAN THINK OF TO AVOID REPLACING TRANSMISSION WITH NO SUCCESS. WAITING SUPPOSEDLY FOR NEW TRANSMISSION AND HAS BEEN IN THE SERVICE CENTER AT THE DEALER FOR 20+ DAYS. I HAD THE CAR FOR 52 DAYS PRIOR TO FAILURE AND IT ONLY HAD 2025 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442356January 4, 2012
SUSPENSION, STEERING, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A STATE INSPECTION STATION, WHERE THE INSPECTOR DETERMINED THAT THE VEHICLE WAS NOT SAFE TO BE DRIVEN. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE FRONT SUSPENSION, BALL JOINTS, STEERING AND BRAKES WOULD HAVE TO BE REPLACED DUE TO EXCESSIVE WEAR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442370January 4, 2012
STEERING, SUSPENSION
THE STEERING BEGAN TO PULL SHARPLY TO THE SIDE. WHEN THE JEEP WAS TAKEN TO THE SHOP, THE MECHANIC WAS ABLE TO GET THE PART IMMEDIATELY FROM THE DEALER BECAUSE THE PART WAS KEPT IN STOCK BECAUSE IT IS SO OFTEN REPLACED. THE MECHANIC SAID THAT LOWER BALL JOINTS TYPICALLY LAST AT LEAST TWICE AS LONG AS THESE AND THAT CONTINUED DRIVING WITHOUT REPLACEMENT COULD HAVE RESULTED IN LOSING COMPLETE STEERING CONTROL. HE SAID HE BELIEVED THE LOWER BALL JOINTS TO HAVE A SERIOUS DESIGN FLAW. UPON RESEARCHING ONLINE, I FOUND THAT MANY OTHER OWNERS HAD THE SAME PROBLEM, HAVING TO REPLACE THEIR LOWER BALL JOINTS WITH EVEN FEWER MILES AND MORE FREQUENTLY. THIS COULD EASILY RESULT IN AN ACCIDENT. THERE SHOULD AT LEAST BE A SAFETY NOTIFICATION SENT OUT TO ALERT OTHER DRIVERS OF THE DANGER CAUSED BY THIS DESIGN FLAW. WHEN I WROTE TO CHRYSLER, I RECEIVED A LETTER ASKING ME TO CALL TO DISCUSS THE MATTER. WHEN I CALLED THE CUSTOMER SERVICE REPRESENTATIVE WAS UNWILLING TO ADMIT TO A FAULT IN THE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441638December 29, 2011
SUSPENSION, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT HE COULD HEAR NOISES COMING FROM UNDER THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS OVER 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE TIE ROD ASSEMBLY AND ALL OF THE BALL JOINTS NEEDED TO BE REPLACED. THE TIE ROD ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 31,824. UPDATED 02/0812 *BF THE MECHANIC REPLACED THE LOWER LEFT CONTROL ARM AND LOWER RIGHT CONTROL ARM. UPDATED 02/29/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441169December 24, 2011
SUSPENSION
MOST OF THE TIME WHEN MAKING A SLOW RIGHT TURN ON UNEVEN ROAD, YOU CAN HEAR A LOAD POPPING OR SNAPPING SOUND COMING FROM THE LEFT FRONT AREA, OF THE LOWER CONTROL ARM. ALMOST SOUNDS AS BOLTS ARE SNAPPING APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439831December 13, 2011
ELECTRICAL SYSTEM, POWER TRAIN
ON NOV. 21 I TOOK MY JEEP COMPASS TO THE DEALERSHIP FOR REPAIRS. ALL OF THE LIGHTS ON THE DASHBOARD WERE ILLUMINATED. THE CAR WOULD NOT ACCELERATE EVEN THOUGH THE PEDAL WAS ALL THE WAY DOWN. THE CAR WAS JERKING AND ACTING LIKE IT WAS GOING TO STALL. THE VEHICLE WAS PRETTY MUCH GOING CRAZY. I WAS ADVISED BY THE DEALERSHIP THAT THE DIAGNOSTIC THAT THE DID ON THE PCM SHOWED THAT THERE WERE COMPUTER ERRORS. THE DEALERSHIP SAID THAT THEY HAD TO RESET THE CODES AND CLEAR ALL OF THE ERRORS AND THAT THE PROBLEM WOULD BE FIXED. ON 12/11 THE SAME PROBLEM OCCURRED AGAIN. I TOOK MY VEHICLE BACK TO THE DEALERSHIP AND ADVISED THEM THAT THE SAME ISSUED OCCURRED AGAIN. WHEN I SPOKE WITH THE DEALERSHIP THEY STATE THAT THEY DID NOT KNOW WHAT THE PROBLEM WAS AND THAT THEY HAD SPOKEN TO CHRYSLER AND THAT CHRYSLER STATED THAT THEY WILL NOT DO ANYTHING UNTIL THE PROBLEMS GET WORST AT WHICH POINT THEY WOULD BE ABLE TO DIAGNOSIS THE PROBLEM AND FIND THE SOLUTION. THIS IS UNACCEPTABLE BECAUSE BASICALLY THEY WANT ME AND MY FAMILY TO DRIVE AROUND IN AN UNSAFE VEHICLE AND WAIT TIL THE PROBLEMS GETS WORST AND RISK OUR LIVES. THE CAR COMPLETELY SHUTS DOWN AND BECOME ERRATIC. IF THIS WERE TO HAPPEN ON THE FREEWAY MANY LIVES WOULD BE AT RISK. CHRYSLER NEEDS TO TAKE RESPONSIBILITY FOR ELECTRICAL PROBLEM THAT IS GOING ON IN MY CAR. AS OF RIGHT NOW THERE HAS BEEN NO SOLUTION TO FIX MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439201December 9, 2011
AIR BAGS
INVOLVED IN SIDE IMPACT VEHICLE COLLISION ON PASSENGER SIDE OF MY 2011 JEEP COMPASS. SIDE AIR CURTAIN DID NOT DEPLOY RESULTING IN MY WIFE BEING KNOCKED UNCONSCIOUS AND SUFFERING A CONCUSSION FROM HITTING THE PASSENGER DOOR GLASS. IMPACT WAS TO HER DOOR AND SHOULD HAVE SET OFF THE AIR BAG SYSTEM AND AVOIDED HER INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10438547December 5, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE HAVING THE TIRES REPLACED AT A TIRE SHOP, THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE FRONT DRIVERS SIDE BALL JOINT WOULD HAD TO BE REPLACED DUE TO ABNORMAL WEAR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437776November 30, 2011
TIRES, TIRES:TREAD/BELT
PURCHASED THE BRIDGESTONE TURANZA EL400-02 AFTER 20,000 MILES HAD A FLAT. TOOK THE TIRE BACK TO WHERE PURCHASED AND THEY SAID THEY DIDN'T SEE ANY REASON FOR THE FLAT AND THE TIRE HAD CRACKS INSIDE THE TIRE AND ALSO ALL THE TIRES NEEDED TO BE REPLACED BECAUSE THERE WASN'T ANY TREAD LEFT ON THEM. THESE ARE RATED FOR 80,000 MILES AND SHOULD LAST LONGER THAN 1/4 OF THE RATED MILEAGE. THESE TIRES ARE DANGEROUS AND THEY SHOULD NOT BE ALLOWED TO SELL THEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437268November 25, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT DURING A STATE INSPECTION, THE PRIVATE MECHANIC STATED THAT BOTH LOWER FRONT CONTROL ARMS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435436November 14, 2011
STEERING, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, SUSPENSION
I BOUGHT A 2007 JEEP COMPASS 11 MONTHS AGO FROM LITHE CHEVROLET/DODGE/JEEP. IT HAD 64,000 MILES ON IT. IN THE 11 MONTHS THAT I HAVE HAD THE CAR THE RACK AND PINION AND STEERING PUMP HAVE HAD TO BE REPLACED TWICE. AT MY EXPENSE. THE BALL JOINTS HAVE BEEN REPLACED. MY STRUTS AND BRAND NEW TIRES ARE DESTROYED. THE WHOLE BOTTOM OF THE VEHICLE FEELS LIKE IT IS GOING TO SEPARATE FROM THE FRAME. I STARTED HAVING THESE PROBLEMS WITHIN 1 WEEK OF OWNING THE VEHICLE. THE DEALERSHIP WOULD NOT HONOR THE WARRANTY AND WOULD BLOW IT OFF AS ME BEING "SILLY". THE CHECK ENGINE LIGHT HAS BEEN ON 3 TIMES AND RATHER THAN FIXING THE CAR THEY JUST "RESET" THE ENGINE LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435592November 14, 2011
SUSPENSION
REPLACE DRIVER SIDE LOWER BALL JOINT AND BOTH TIE ROD ENDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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