Jeep Compass Complaints

4,014 consumer complaints on file.

#11317772March 12, 2020
UNKNOWN OR OTHER
MY 2012 JEEP COMPASS HAS A DETERIORATING CATALYTIC CONVERTER PAIRED WITH AN ISSUE WITH THE EXHAUST MANIFOLD. THE CAR HAS HAD DECREASED GAS MILEAGE, PERFORMANCE, CHECK ENGINE LIGHT ON & CONTINUAL RATTLING NOISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317807March 12, 2020
ENGINE
ENGINE IS FAILING MULTIPLE OIL CONSUMPTION TESTS AT DEALERSHIP. WHEN ASKED WHAT THE NEXT STEP IS FOR A RESOLUTION WE ARE TOLD IT IS ONLY DOCUMENTED. THE VEHICLE IS BURNING 1 QUART OF OIL EVERY 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317254March 10, 2020
AIR BAGS, SEAT BELTS
I HAVE BEEN TRYING TO GET IN CONTACT WITH BENSONS CHRYSLER DODGE JEEP RAM IN GREER SC SINCE THE SPRING OF 2019 ABOUT RECALLS ON MY JEEP. FINALLY, MY DAD DECIDED TO JUST CALL CHRYSLER AND THEY SENT US TO THE BIG O WHICH IS IN GREENVILLE SC THE INSTRUCTED US THEY WOULD ORDER THE PARTS AND CALL US WHEN THEY COME IN. IT HAS BEEN ABOUT 7 MONTHS SINCE WE CALLED THEM IN EITHER JUNE OR JULY ABOUT THIS AND SINCE IT IS AIRBAGS AND SEATBELTS WE ARE VERY CONCERNED WITH MY SAFETY IF I WAS TO GET INTO A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317078March 9, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT AFTER SWITCHING THE TRANSMISSION SHIFTER TO THE REVERSE POSITION, THE VEHICLE ERRONEOUSLY DROVE FORWARD OVER A CURB, HIT SEVERAL TREES, AND A PARKING POLE. DURING THE CRASH THE VEHICLE DESTROYED. THE VEHICLE WAS TOWED AWAY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11316849March 8, 2020
FUEL/PROPULSION SYSTEM
FILL UP WITH GAS, GET A COUPLE BLOCKS DOWN THE ROAD AND VEHICLE STALLS, TRY RESTARTING AND IT HESITATES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316728March 7, 2020
ENGINE, POWER TRAIN
AT THE END OF FEBRUARY 2020 MY 2018 JEEP COMPASS ENGINE WOULD SEIZE, WHILE I WAS DRIVING. IT WOULD SHUT OFF, AND AUTOMATICALLY PUT ON THE PARKING BRAKE. I WOULD NO LONGER BE ABLE TO ACCELERATE, I'D LOSE POWER STEERING, AND THEN IT WOULD STRUGGLE TO RESTART. THIS OBVIOUSLY PUT ME AT HIGH RISK FOR CAUSING AN ACCIDENT OR BEING INVOLVED IN A COLLISION. BEFORE THE ENGINE SHUT DOWN, I WOULD SEE "CANNOT SHIFT WHILE VEHICLE IS IN DRIVE" ON MY DASHBOARD SCREEN. I HAD IT TOWED TO DEALERSHIP, AS I WAS RIGHTLY TERRIFIED TO DRIVE IT, AND THEY SAID IT WAS A LOOSE ELECTRICAL SHIFTING WIRE. THEY STATED THAT THEY SECURED IT AND THAT IT SHOULD BE FINE. IT HAPPENED AGAIN TWO DAYS LATER, THIS TIME WITH NO DASHBOARD SCREEN INDICATION, ONLY THE D ON MY GEAR STICK FLASHED, AND I BROUGHT IT BACK. UPON INSPECTION THE DEALERSHIP SAID THAT I WAS OUT OF OIL AND THIS WAS TRIGGERING THE ENGINE SHUT OFF. I WAS 800 MILES OVER FOR AN OIL CHANGE (THAT I HAD SCHEDULED BUT WAS UNABLE TO DRIVE TO BECAUSE OF THE CAR MALFUNCTIONING) HOWEVER MY CAR HAD GIVEN ME NO INDICATION WHATSOEVER THAT IT NEEDED OIL. I NOW MUST GO BACK TO THE DEALER IN 1000 MILES FOR AN OIL CONSUMPTION TEST. DEALERSHIP PREDICTS I MAY POSSIBLY NEED A NEW ENGINE. MY CAR ALSO JERKS WHEN I SWITCH GEARS AND AT TIMES IT STRUGGLES TO START. EVEN IF THE ENGINE IS REPLACED THERE IS NO GUARANTEE THAT THE CAR ENGINE WON'T SEIZE AGAIN IF IT IS LOW ON OIL, OR THINKS IT IS, AND I SHOULDN'T HAVE TO MANUALLY CHECK THE OIL OF A 2018 VEHICLE THAT I PURCHASED WITH THE EXPECTATION THAT IT WAS SAFE AND RELIABLE. REALLY DISAPPOINTED WITH CHRYSLER. I'VE OWNED JEEPS IN THE PAST THAT WERE GREAT AND LASTED FOREVER. THIS IS REALLY SOMETHING THAT CHRYSLER SHOULD CONSIDER RECALLING THE WHOLE MAKE/MODEL FOR. I'M AFRAID TO DRIVE ANYWHERE OR HAVE OTHER PEOPLE IN MY CAR. MY CAR IS A LIABILITY NOT A SAFE PASSENGER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316590March 6, 2020
POWER TRAIN
I'VE BEEN GETTING THIS CAR SERVICED EVERY 2-3 MONTHS FOR THE SAME ISSUE SINCE I FIRST LEASED IT IN JULY 2018. I'VE BEEN SAYING IT'S A TRANSMISSION ISSUE, I GET IGNORED. MY CAR HAS STOPPED WORKING IN THE MIDDLE OF THE ROAD AND HIGHWAYS FOR THE ENTIRETY OF MY LEASE, IT HAPPENED AGAIN ON 3/1/2020 AND THE SERVICE DEPARTMENT FINALLY TOOK IT IN. AFTER ALMOST A WEEK OF NOT TOUCHING IT, THEY FINALLY TOOK A LOOK AT IT AND CONFIRMED THAT IT WAS THE TRANSMISSION. THEY NOW DON'T KNOW HOW LONG IT'S GOING TO TAKE TO FIX AND THEY WANT TO CHARGE ME OUT-OF-POCKET FOR A RENTAL CAR TO USE UNTIL THEY DECIDE TO FIX IT. THIS WAS A BRAND NEW VEHICLE THAT LEFT THE LOT WITH 0 MILES ON IT, I HAD TO GO THROUGH A RECALL AND COUNTLESS MOMENTS WHERE I WAS SCARED TO DRIVE IT, AND NO ONE BATTED AN EYELASH. THIS DEALERSHIP IS RUDE AND CARELESS, THEY JUST WANT TO MAKE MONEY OFF OF PEOPLE. I SHOULD NOT BE PAYING FOR A LEASED VEHICLE THAT IS CLEARLY DAMAGED. THIS LAST TIME THAT IT HAPPENED, I WAS GOING 35MPH ON A LOCAL ROAD AND THANK GOODNESS THERE WASN'T MANY DRIVERS AROUND AND NO ACCIDENTS OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316155March 4, 2020
POWER TRAIN
I HAVE A 2014 JEEP COMPASS SPORT 2.0. I PURCHASES IT IN 2016 USED. I WAS DRIVING ON THE INTERSTATE AMONG HEAVY TRAFFIC AND MY VEHICLE JUST STOP IMMEDIATELY. THIS WAS A MAJOR SAFETY HAZARD. NOW, THE SHOP IS SAYING I NEED A CVT TRANSMISSION BECAUSE MY TRANSMISSION IS GOING OUT. A TRANSMISSION SHOULD LAST MORE THAT 6 YEARS AND I SHOULD NOT HAVE TO WORRY ABOUT MY SAFETY ON THE INTERSTATE. PLEASE HELP!!! MY VEHICLE WAS IN MOTION ON THE INTERSTATE. I COULD HAVE GOTTEN HIT OR HAD AN ACCIDENT FROM IT STOPPING LIKE IT DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315764March 3, 2020
UNKNOWN OR OTHER
THIS HAS HAPPENED THREE TIMES IN THE LAST MONTH; (AFTER DOING SOME ONLINE INQUIRY SEE OTHER COMPLAINTS ABOUT THIS SAME THING HAPPENING): AFTER ACCELERATING, WHEN I GO TO TURN MY VEHICLE, MY VEHICLE WILL AUTOMATICALLY SHUT OFF AND MY PARKING BRAKE TURNS ON. THIS HAS HAPPENED ON MAJOR (HIGH TRAFFIC) ROADS EACH TIME AND PRESENTS A HUGE SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315805March 3, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR WAS DRIVING FINE. I WAS GOING DOWN A 45MPH ROAD AND THEN THE TRANSMISSION METER NEEDLE RISES AND THEN DROPS TO 0. MY CAR ENGINE SHUTS OFF COMPLETELY. I TRY TO TURN IT ON BUT IT MAKES A SOUND WITH NO START. EVENTUALLY AFTER ABOUT 5MIN IT STARTS UP AGAIN & I HIT THE GAS PEDDLE TO ONLY GET SHUT DOWN AGAIN AND THE CHECK ENGINE LIGHT FINALLY COMES ON. THIS ISNT THE FIRST TIME & I RECENTLY GOT IT CHECK BY THE DEALERSHIP. THEY SAID IT WAS FINE BUT I KNOW ITS NOT MY GUT IS SAYING THE PROBLEM IS ASSOCIATED WITH THE RECALL JEEP HAD DOWN ON THIS CAR BACK IN 2014. THERE ARE ARTICLES ALL ABOUT IT AND I TRIED EXPLAINING TO THEM BUT I GUESS CAUSE ITS A LOT OF WORK AND MONEY NO ONE WANTS TO OPEN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315806March 3, 2020
FUEL/PROPULSION SYSTEM
WHEN PUTTING FUEL IN THE GAS TANK, THE PUMP WILL KICK OFF AND FUEL WILL SPLASH OUT ON YOU. YOU HAVE TO HOLD THE NOZZLE AND JUST LET THE FUEL TRICKLE IN. IT DOES NOT MATTER THE ANGLE OF NOZZLE OR HOW FAR IN OR OUT IT IS. IT WILL CUI OFF AT ANY TIME USUALLY AT A HALF A GALLON. YOU THEN HAVE TO HOLD IT AND TRICKLE THE GAS IN WHICH DEPENDING ON HOW MUCH FUEL YOU NEED IT CAN TAKE 45 PLUS MINUTES. THE BACK SPLASH WILL GET ON YOUR HAND AND CLOTHES .I HAVE TO WEAR A RUBBER GLOVE,AND HAVE HAD TO TAKE MY SHOES OFF AND PUT IN PLASTIC BAG,AS WELL AS GO CHANGE CLOTHES.THIS IS NOT SAFE NOR IS IT NORMAL AS A LOT OF JEEP OWNERS ARE HAVING SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315836March 3, 2020
ENGINE
VEHICLE TRIED TO SHUT OFF - SENT VEHICLE TO GARAGE AND THEY RESET SOME CODES. SECOND TIME - VEHICLE SHUT OFF IN THE MIDDLE OF AN EIGHT LANE HIGHWAY GOING 55 MPH - NO ACCIDENT. HAD TO HAVE VEHICLE TOWED TO DEALERSHIP. REPLACED MODULE IN ENGINE. THIRD TIME - VEHICLE SHUT OFF AGAIN ON A TWO LANE HIGHWAY - NO ACCIDENT. ACCORDING TO GARAGE THE VEHICLE WAS LOW ON OIL BUT NO OIL LIGHT CAME ON. READ QUITE A FEW OF THESE JEEP VEHICLES ARE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315862March 3, 2020
ENGINE
WE LEASED A 2018 JEEP COMPASS ON 02-27-2018 FROM DANBURY DODGE DEALERSHIP. WE STARTED TO HAVE PROBLEMS IN NOVEMBER 2019, ONLY GETTING 7 MILES PER GALLON, GOING FROM HEATER TO AC ON ITS OWN AND LOOSING ENTIRE DISPLAY SCREEN. TRIED TO GET INTO DEALERSHIP ON MANY OCCASIONS BUT WAS TOLD THEY HAD NO LONER SO WHEN THE DISPLAY SCREEN WAS LOST, I RENTED A CAR AND WENT FOR SERVICE AT DANBURY DODGE. WITHIN ONE HOUR THEY CALLED ME STATING THAT THE ENTIRE ENGINE HAD TO BE REPLACED. THAT IS A VERY SHORT TIME TO DETERMINE THIS, VEHICLE ONLY HAS 16,000 MILES ON IT. THE NEXT WEEK I WAS INFORMED THAT IT WAS FIXED. WHEN I DROVE IT HOME, I NOTICED A SOUND IN THE ENGINE AND A SHUTTERING THAT IT NEVER HAD. WHEN MY HUSBAND GOT HOME, HE LOOKED UNDER THE HOOD TO MAKE SURE THEY HAD PUT BACK ANTI FREEZE, WHICH THEY DID NOT, BUT ALSO FOUND THAT THEY LEFT A 3' TOOL THAT WAS LAYING ACROSS THE BATTERY! IF THIS HAD FALLEN IT WOULD HAVE HIT THE BATTERY CONNECTIONS AND CAUSED A FIRE. I AGAIN WENT DOWN TO THE DEALERSHIP WITH THIS NEW PROBLEM AND WAS TOLD THAT THE NEW ENGINE MIGHT NEED TO BE REPLACED. WE HAVE DONE RESEARCH ON THE 2018 JEEP COMPASSES AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAFETY ISSUES WITH THE ENGINES AND ELECTRICAL PROBLEMS. THESE VEHICLES ACTUALLY CAN STOP RUNNING. THIS IS A HUGE SAFETY ISSUE ON ANY ROAD, ESPECIALLY ON THE HIGHWAY. I REQUESTED FROM THE DEALERSHIP AND THE JEEP CORPORATION TO BUY BACK THIS VEHICLE DUE TO THE NOW KNOWN SAFETY ISSUES. BOTH HAVE REFUSED. I TAKE CARE OF MY GRANDCHILDREN AND THIS REPRESENTS A HUGE ISSUE FOR OUR FAMILY. I CAN NOT UNDERSTAND WHY THERE IS NOT A RECALL ON THESE VEHICLES. I HAVE ARTICLE UPON ARTICLE STATING THE ENGINE PROBLEMS. I AM WILLING TO MAKE COPIES AND GET THEM TO YOU. WE HAVE TO SURRENDER THE VEHICLE AND TAKE A HIT ON THE REMAINING LEASE PAYMENTS. I NEED SOME HELP, PLEASE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315509March 2, 2020
ENGINE
ENGINE SHUTS OFF WHILE DRIVING. SEEMS TO HAPPEN JUST AFTER USING BRAKES FOR RED LIGHT OR STOP SIGN. WHEN I ACCELERATE AFTER STOPPING THE ENGINE SHUTS OFF SHORTLY AFTER. EXTREMELY DANGEROUS AS IT CAN HAPPEN RIGHT IN THE MIDDLE OF AN INTERSECTION AFTER STOPPING FOR A RED LIGHT!!!! JUST STARTED DOING THIS YESTERDAY, AND IT HAPPENED TWICE. BOTH TIMES ON A SIDE STREET AFTER STOPPING FOR A STOP SIGN. I AM TAKING MY COMPASS IN THIS MORNING TO THE DEALERSHIP, AS I AM TERRIFIED TO DRIVE MY JEEP :(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315530March 2, 2020
ELECTRICAL SYSTEM
FOR THE THIRD TIME THE SINCE NOV 13 THE AUTO-START FAILED TO RESTART AFTER THE ENGINE WAS STOPPED DURING A BRAKED IDLE (WAITING AT LIGHT OR WAITING TO TURN). THE FIRST TIME THE AUTO-START BATTERIES AND FUSE WERE REPLACED. THE SECOND TIME THE WHOLE AUTO-START CONTROL MODULE WAS REPLACED. I;M WAITING FOR FEEDBACK FROM THE DEALERSHIP TODAY ON THEIR FINDINGS. THE FAILURE HAS LEFT ME STRANDED 3X IN HEAVY/RUSH HOUR TRAFFIC IN CONDITIONS VERY DANGEROUS TO MYSELF, MY PASSENGERS AND OTHER DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315376March 1, 2020
UNKNOWN OR OTHER
I PURCHASED A 2017 JEEP COMPASS IN DECEMBER 2019, FROM A MAJOR NATIONWIDE RENTAL AGENCY, WITH A 36 MONTH WARRANTY. I WAS DRIVING THE VEHICLE AT 530AM, IN DARKNESS, AT 65 MPH IN A STRAIGHT DIRECTION, IN THE MIDDLE LANE OF A MAJOR HIGHWAY, WHEN THE ENGINE ABRUPTLY SHUT OFF. I WAS ABLE TO MAKE TO TO THE SHOULDER OF THE ROAD, BUT WITH DIFFICULTY BECAUSE THE POWER STEERING HAD STOPPED WORKING AS WELL. THE VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED TO A JEEP DEALERSHIP, WHERE THE WARRANTY WOULD NOT COVER THE FULL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312027February 28, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING REFUELED, THE PUMP CLICKED OFF PREMATURELY PRIOR TO THE FUEL TANK BEING FILLED. THE CONTACT REPOSITIONED THE NOZZLE AND WAS ABLE TO COMPLETE FILLING THE FUEL TANK. THE VEHICLE WAS TAKEN TO BRANDYWINE CHRYSLER JEEP DODGE RAM LOCATED AT (3807 KIRKWOOD HWY, WILMINGTON, DE 19808 (302) 998-2271) WHERE THE VEHICLE WAS DIAGNOSED, AND IT WAS DETERMINED THAT THE FUEL TANK ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE THEN WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND CONFIRMED THAT THE FUEL TANK ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V142000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000. *BF*TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311841February 27, 2020
ENGINE
A COUPLE OF DAYS DURING A WEEK'S TIME THE ENGINE WILL SHUT DOWN WHILE TAKING MY DAUGHTER TO SCHOOL IN THE MORNING AS I WAS TURNING ONTO THE MAIN ROAD OUT OF MY NEIGHBORHOOD. THE ENGINE SHUT OFF, THE STEERING BECAME DIFFICULT, AND THE PARKING BRAKE ENGAGED. A COUPLE DAYS AFTER THE SECOND TIME THE OIL PRESSURE LIGHT CAME ON FOR A SECOND. I CHECK THE OIL AND IT WAS 3 QUARTS LOW. NO OTHER WARNING LIGHTS CAME ON. AFTER LOOKING FOR INFORMATION ON THE WEB I LEARNED THE ENGINE WAS LOW OR OUT OF OIL AND SHUTTING DOWN IS A SAFETY FEATURE AS IS ENGAGING THE EMERGENCY BRAKE IN TRAFFIC. I WASN'T DUE FOR AN OIL CHANGE FOR QUITE SOME TIME BASED ON JEEP'S RECOMMENDED SCHEDULE, BUT I WAS FORCED TO DO ONE SO THEY COULD VERIFY THE ISSUE. I AM CONCERNED FOR MY SAFETY, MY FAMILY'S, AS WELL AS OTHER DRIVERS AS I DO NOT KNOW WHEN THE CAR WILL SHUT IF I DON'T ACT LIKE I HAVE MY FIRST CAR FROM THE 1960'S AND HAD TO CHECK THE OIL WEEKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311557February 26, 2020
ENGINE, POWER TRAIN
MULTIPLE TIMES THE LOW OIL PRESSURE LIGHT FLASHES. IN A FEW INSTANCES THE CAR STALLS AND DOESN'T WANT TO START BACK UP LEAVING YOU STUCK. LUCKILY WE'VE NEVER BEEN HIT WHEN THIS HAPPENS. USUALLY HAPPENS GOING UP A HILL OR AROUND A BEND. OIL LEVEL IN CAR IS GOOD AND CHANGED EVERY 3-5000 MILES. IT DOESN'T MATTER IF THE CAR IS FULLY WARMED UP OR COLD ENGINE. DOESN'T MATTER IF GAS LEVEL IS AT A 1/4 OR 3/4 TANK. I CHECKED FOR RECALLS AND THERE WAS A RECALL FOR THIS PROBLEM IN THE PREVIOUS MODEL YEAR BUT IT SAYS IT'S NOT FOR MY VEHICLE EVEN THOUGH IT'S THE EXACT SAME PROBLEM. THIS HAS HAPPENED MULTIPLE TIMES WITH THE STALLING AND PROBABLY 25 TIMES THE LOW OIL PRESSURE LIGHT HAS FLICKERED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311614February 26, 2020
ELECTRICAL SYSTEM, BACK OVER PREVENTION
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO REVERSE HOWEVER, THE BACK UP CAMERA FAILED TO DISPLAY ANY OBJECTS BEHIND THE VEHICLE. THE CONTACT STATED THAT THE BACK OVER PREVENTION SYSTEM WAS INOPERABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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