Jaguar XJ Complaints

160 consumer complaints on file.

#10503469March 18, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED WITH THE BRAKE DEPRESSED. THE BRAKE PEDAL WAS DEPRESSED WITH EXTREME FORCE AND THE CONTACT SHIFTED INTO PARK BEFORE THE VEHICLE WOULD STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 8,000. CONSUMER STATED HIS WIFE ALSO EXPERIENCED SUDDEN ACCELERATION. SHE SHIFTED THE VEHICLE INTO DRIVE, WITH HER FOOT FIRMLY ON THE BRAKE, WHEN SUDDENLY THE VEHICLE ACCELERATED DRAMATICALLY TO WHAT SHE CHARACTERIZED AS FULL THROTTLE. SHE PRESSED HARDER ON THE BRAKE PEDAL AND IMMEDIATELY SHIFTED THE VEHICLE BACK INTO PARK. THE ENGINE SPEED THEN RETURNED TO NORMAL. THE VEHICLE WAS THEN TAKEN TO THE DEALER. UPDATED 04/15/13 UPDATED 4/24/13 *CN UPDATED 05/14/13 ...UPDATED 05/22/13 *BF THE CONSUMER AND THE DEALER DISCUSSED AT LENGTH THE POSSIBLE EXPLANATIONS FOR THE SUDDEN ACCELERATION AND CONCLUDED THAT INADVERTENT SIMULTANEOUS APPLICATION OF THE BRAKE AND ACCELERATOR PEDAL WAS A DISTINCT POSSIBILITY. UPDATED 05/30/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465422July 12, 2012
ENGINE
TL* THE CONTACT OWN A 2007 JAGUAR XJ8. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED WITH AN IMMEDIATE REDUCTION IN THE ENGINE POWER. THE VEHICLE UNEXPECTEDLY STALLED AND WAS COASTED TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED A FEW MOMENTS LATER AND RESUMED NORMALLY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES. THE TECHNICIAN WAS UNABLE TO LOCATE THE MALFUNCTION. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455453April 16, 2012
ENGINE AND ENGINE COOLING
THE ENGINE STALLED WITHOUT WARNING JUST BEFORE I WAS ABOUT TO MAKE A LEFT-HAND TURN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441526December 28, 2011
SUSPENSION, STRUCTURE, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
I AM 82 YEARS OLD MY VEHICLE IS A 2005 AND I HAVE HAD THE BRAKES REPLACE THREE TIMES. THE BUSHING, ROTORS AND BRAKE PADS WERE REPLACE. I ONLY HAVE 45,000 MILES. I HAVE BEEN HAVING PROBLEMS SINCE DAY ONE. THE GLOVE BOX WON'T OPEN AT TIMES, TRUNK DOES NOT OPEN, REPLACE LOWER CONTROL ARM, LEAKING BUSHING. THE BATTERY DIES REPEATEDLY OR DRAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429041October 7, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1995 JAGUAR XJ. THE CONTACT STATED THAT WATER WAS ENTERING THE FUEL LINES AND SPREADING THROUGH THE FUEL TANK, CAUSING THE ENGINE TO FAIL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE ENGINE. THE DEALER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED WHO INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR THEM TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 101,000. WATER GOT IN GAS TANK FROM THE TOP OF GAST TANK. THE CAR WAS RUNNING AND JUST STOP RUNNING. PLEASE HELP THANK YOU SING BENNIE E. MCCAAE III. UPDATED 11/09/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424109September 7, 2011
ENGINE AND ENGINE COOLING
COOLANT LEAK DUE TO CRACK IN NIPPLE OF RECOVERY TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419393August 14, 2011
ENGINE AND ENGINE COOLING
I OWN A 2000 JAGUAR XJR AND HAVE HAD MULTIPLE ISSUES WITH THIS VEHICLE AND THE DEALER/REPAIR FACILITY NOT ABLE TO DIAGNOSE THEM WHICH IN THE END LEFT ME WITH A SEIZED MOTOR AT ONLY 80K MILES. THE FIRST PROBLEM WAS THE CAR GOING INTO "FAIL SAFE ENGINE MODE" WHICH MEANS THE VEHICLE WOULD NOT START WHATSOEVER FOR SOME UNKNOWN REASON. TOOK IT TO A REPAIR FACILITY AND SAID IT WAS A LINEAR SWITCH IN THE J GATE SHIFT CONSOLE. $700.00 AND THREE MONTHS LATER THE SAME PROBLEM PERSIST. TOOK IT BACK ONLY TO FIND OUT THEY CANNOT DIAGNOSE WHAT WAS CAUSING THE CAR TO LOCK ITSELF OUT FROM STARTING ITSELF. SECOND I WOULD MERGE ON THE FREEWAY AND OUT OF NOWHERE THE VEHICLE WOULD GO INTO LIMP MODE NEARLY CAUSING A CATASTROPHIC ACCIDENT. HAD THE REPAIR SHOP DIAGNOSE THAT AND STILL COULD NOT FIGURE OUT WHAT WAS GOING ON. THESE TECHNICAL FAULTS HAVE BEEN OCCURRING ON AND OFF UNTIL THE VEHICLE FINALLY HAD THE CHAIN TENSIONER SNAP CAUSING MY MOTOR TO BASICALLY SEIZE ITSELF. CONTACTED JAGUAR CARS AMERICA AND SAID THE CAR IS TOO OLD AND FAR PAST ITS WARRANTY FOR THEM TO DO ANYTHING ABOUT IT. COMPLETELY UNFAIR CONSIDERING THERE WAS NEVER EVEN A RECALL MADE FOR THE OLD CHAIN TENSIONER. APPARENTLY JAGUAR RE INTRODUCED A NEWER RE MANUFACTURED CHAIN TENSIONER THAT TOOK THE PLACE OF THE OLDER ONES THEY WERE PREVIOUSLY INSTALLING. THIS SHOULD HAVE BEEN MADE A MANDATORY RECALL FOR ALL JAGUARS V8'S 98-2000. THESE CARS ARE BASICALLY TICKING TIME BOMBS IF THEY HAD NOT ALREADY HAD THE NEWER CHAIN TENSIONERS INSTALLED. I LOVE THE CAR DEARLY BUT JAGUAR CARS NEEDS TO RECOGNIZE THESE FAULTS AND REPAIR THEM ACCORDINGLY. IT IS SIMPLY NOT FAIR FOR ME TO HAVE A VEHICLE I HAVE METICULOUSLY MAINTAINED TAKE A PLUNGE ON ME OUT OF NOWHERE. THE CAR SHOULD NOT REQUIRE A WHOLE NEW MOTOR AT 80K. NOT EVEN IF ITS BEEN NEGLECTED! WHAT KIND OF ENGINEERING IS THIS?! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418468August 10, 2011
ENGINE AND ENGINE COOLING:ENGINE
I HAVE FILED THIS COMPLIANT A COUPLE OF WEEKS AGO, BUT IT DOESN'T APPEAR IN THE SEARCH, SO I'M FILING IT AGAIN. I BELIEVE JAGUAR HAS A SERIOUS PROBLEM THAT SHOULD BE ADDRESSED BY A MANDATORY RECALL. MY 2000 XJ8 HAS BEEN HAVING SURGING PROBLEMS FOR YEARS AND HAS GONE INTO LIMP MODE ON NUMEROUS OCCASIONS...USUALLY ON THE INTERSTATE...WHERE I HAVE NARROWLY MISSED CAUSING SERIOUS ACCIDENTS. THE LOCAL JAGUAR DEALER HAD THE CAR TWICE, EACH TIME FOR APPROXIMATELY ONE YEAR. EACH TIME THEY SAID IT NEEDED A THROTTLE BODY. AFTER THE THIRD THROTTLE BODY, I CALLED JAGUAR IN NEW JERSEY AND THEY CONTACTED THE DEALERSHIP AND WALKED THEM THROUGH BENCH TESTING THE THROTTLE BODY OFF THE CAR. TURNS OUT THERE WAS NEVER A THROTTLE BODY PROBLEM. SO AFTER THREE THROTTLE BODIES, THE REPLACEMENTS AT $2400 EACH, THE JAGUAR DEALER SAID THEY COULDN'T FIX THE CAR. I THEN SENT IT TO FOUR OTHER MECHANIC SHOPS. MOST HAD IT FOR AT LEAST SIX MONTHS. EACH ADMITTED THE PROBLEM EXISTED, BUT NONE COULD FIX IT. THE ECM AND TCMS WERE CHANGED, SPARK PLUG WIRES, SPARK PLUGS, AC COMPONENT, ALL GROUNDS CHECKED, HARNESS CHECKED, ETC., ETC., ETC. KEEP IN MIND THE CAR ONLY HAS 37000 MILES. FINALLY, WHILE ANOTHER MECHANIC WAS TRYING TO FIND THE PROBLEM, THE ENGINE LOCKED. THE CAR WAS TOWED TO ANOTHER MECHANIC, WHO OPENED THE ENGINE AND FOUND THE TIMING CHAIN TENSIONERS HAD ALLOWED THE CHAIN TO JUMP TWO TEETH. APPARENTLY, THE TENSIONER PROBLEM IS WELL KNOW TO JAGUAR AND ITS DEALERSHIPS. EVEN TECH BULLETINS HAVE BEEN SENT, BUT OWNERS WERE NEVER NOTIFIED OF THE PROBLEM DIRECTLY. NOW THAT I HAVE SEARCHED THE FORUMS, IT IS APPARENT THE PROBLEM IS PREVALENT. I'M LUCKY I WAS NOT KILLED IN THE CAR. I NOW HAVE TO INSTALL A NEW ENGINE DUE TO THIS KNOWN PROBLEM. MAYBE IF ENOUGH PEOPLE ARE KILLED OR MAIMED, WE WILL FINALLY SEE SOME ACTION TO FORCE JAGUAR TO FIX THEIR OBVIOUS DESIGN PROBLEM RESULTING FROM THEIR EFFORT TO INCREASE THEIR PROFITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396302April 10, 2011
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
AS I WAS GOING DOWN A SLOPPING STREET AT APPROXIMATELY 30-35 MPH, I STEPPED ON THE BRAKES TO SLOW DECLINE BUT CAR SURGED FORWARD, IMMEDIATELY GAINING SPEED UP TO 58 MPH. WHEN I LEVELED OUT AT THE BOTTOM OF THE HILL I WAS ABLE TO PULL OVER TO SIDE OF ROAD BY TAPPING ON THE BRAKES UNTIL I CAME TO A COMPLETE STOP. SECOND INCIDENT HAPPENED TWO DAYS LATER. WHILE STOPPED AT A STOP SIGN WAITING TO TURN LEFT, CAR ACCELERATED FORWARD GOING FROM 0 TO APPROXIMATELY 30 MPH BARELY MISSING CAR COMING AT ME FROM THE LEFT. WAS IN MIDDLE OF THE ROAD BEFORE I KNEW IT. STOPPED CAR AS BEFORE, LIGHT REPEATED TAPS ON BRAKES. CAR IS AT JAGUAR DEALERSHIP FOR INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377083January 18, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT THE HEATED WINDSHIELD DISTORTED HIS VISION WHILE DRIVING. THE STREET SIGNS AND LIGHTS ALSO APPEAR TO HAVE A HALO AND BECOME BLURRY. THE CONTACT SPOKE WITH THE MANUFACTURER ABOUT THE PROBLEM AND STATED THAT SINCE THE VEHICLE WAS LEASED THERE WAS NOTHING THAT COULD BE DONE, BECAUSE IT WOULD CHANGE THE DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 25 AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365875November 15, 2010
ENGINE AND ENGINE COOLING
2000 JAGUAR XJ8 PLASTIC TIMING CHAIN TENSIONER BROKE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10355751September 15, 2010
EXTERIOR LIGHTING
THE ZENON HEADLIGHTS FLICKER AND SOMETIMES GO OUT. RESTARTING THE CAR SOLVES THE PROBLEM BUT IT RECURS AFTER A FEW MINUTES. SEVERAL INSPECTIONS BY DEALER RESULTED IN NO REPAIR AS THEY SAID THEY COULD NOT MAKE THE PROBLEM OCCUR. JUST AFTER THE WARRANTY EXPIRED THE DEALER TOLD ME THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED AND WOULD NOT BE COVERED UNDER WARRANTY. I PAID TO HAVE THE LIGHTS REPLACED SO THAT I COULD DRIVE THE CAR AT NIGHT AGAIN BUT NOW AFTER A YEAR THE SAME THING IS HAPPENING AGAIN. I BELIEVE THIS IS A SERIOUS FAULT THAT COULD EASILY RESULT IN AN ACCIDENT WHILE DRIVING AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352187August 26, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2011 XJ IS EXHIBITING PROBLEMS SIMILAR TO THOSE CONTAINED IN NHTSA CAMPAIGN ID NUMBER: 10V332000 FOR THE XK AND XF. SPECIFICALLY, VEHICLE ENGINE WILL STUTTER AS IF ABOUT TO STALL, WHICH IS MOST NOTICEABLE WITHIN THE FIRST 30 MINUTES AFTER START UP, BUT PERSISTS IN VARYING DEGREES AT ALL TIMES, ESPECIALLY WHEN IDLING. PROBLEM IS PROGRESSIVELY WORSENING. PROBLEM REPORTED TO DEALER WHO HAD INDICATED A SOFTWARE UPDATE IN THE FUTURE SHOULD RESOLVE THE ISSUE, BUT NO INDICATION GIVEN ON WHEN THAT WILL HAPPEN. PROBLEM SOUNDS SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 10V332000, WHICH NOTES A CRASH COULD OCCUR. ACCORDINGLY, THIS SHOULD BE INVESTIGATED TO CONFIRM IF THE 2011 XJ SHOULD BE INCLUDED IN THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351406August 24, 2010
VEHICLE SPEED CONTROL
JUST GOOGLE "JAGUAR THROTTLE BODY" AND SEE HOW MANY PROBLEMS CUSTOMERS ARE HAVING. MY 2005 XJ8LWB WITH LESS THAN 60,000 MILES EXPERIENCED A THROTTLE BODY FAILURE WHILE TRAVELING ON THE INTERSTATE. I LOST POWER AS THE ENGINE WENT TO IDLE SPEED AND AN "ENGINE FAULT" MESSAGE ALERTED ME THAT THERE WAS A PROBLEM. FORTUNATELY, I WAS ABLE TO MAKE IT TO THE SHOULDER AND CREEP DOWN AN EXIT, WHERE I WAS ABLE TO FIND A SERVICE STATION. I TURNED THE ENGINE IGNITION OFF AND WAITED FOR 15 SECONDS AND RESTARTED THE ENGINE, THE FAULT MESSAGE WAS GONE AND THE ENGINE HAD POWER AGAIN. I WAS ABLE TO MAKE IT HOME WITHOUT ANOTHER INCIDENT. WE ALL WOULD HAVE BEEN DEAD IF AN 18 WHEELER WAS BEHIND US WHEN THE ENGINE LOST POWER. LAST FRIDAY, I HAD SEVERAL EPISODES WITH THE "ENGINE FAULT" AND LOSS OF POWER, BUT MADE IT TO A JAGUAR DEALERSHIP SAFELY, BUT SHAKEN. THEY PUT THE VEHICLE ON THE COMPUTER AND ANNOUNCED THE CODE THAT RELATES TO THE THROTTLE BODY AND FIGURED THE REPAIRS TO BE $1,100 AND THAT I COULD PICK UP THE CAR TODAY ON AUGUST 23, 2010. OVER THE WEEKEND I SEARCHED THE INTERNET AND SAW THE VAST NUMBERS OF PEOPLE HAVING THE SAME PROBLEM. SOME PEOPLE REPORTED ACCIDENTS. PLEASE LOOK INTO THIS PROBLEM BEFORE SOMEONE IS KILLED. JAGUAR HAS RECALLED EARLIER MODELS WITH THROTTLE BODY PROBLEMS, BUT REFUSES TO RECOGNIZE THIS PROBLEM ON THE 2004 AND LATER MODELS AS OF TODAY. FROM MY DISCUSSIONS WITH JAGUAR USA IT DOES NOT APPEAR THAT THEY WILL OWN UP TO THE PROBLEM UNLESS FORCED TO. HOPEFULLY THIS WHERE THE NHTSA COMES IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348922August 12, 2010
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION WHEN BRAKING. DESCRIPTION OF INCIDENT AUGUST 5, 2010 I DID NOT DRIVE THE CAR, IT WAS PARKED IN FRONT OF MY APARTMENT. AUGUST 6, 2010 AT 12:15PM I DROVE FROM MY APARTMENT TO THE PEBBLE BEACH LODGE PARKING LOT (APPROX. 5 MILES AND 10 MINUTES). AT 4:15PM AND AFTER A LONG LUNCH AT THE LODGE I DROVE MILE TO MY BANK PARKING LOT NEAR THE LODGE. I WENT TO THE BANK AND THE PEBBLE BEACH MARKET NEARBY. AT 5PM I DROVE HOME, I WAS DRIVING ON AN ASPHALT PAVED ROAD IN PEBBLE BEACH AT APPROXIMATELY 30 TO 35 MPH AND LIGHTLY APPLIED THE BRAKE (ONLY) AROUND A CURVE AND THE CAR LURCHED FORWARD (EG, VIGOROUSLY ACCELERATED). I TOOK MY FOOT OFF THE BRAKES, I WAS STARTLED AND LET THE CAR COAST FOR A FEW FEET, THERE WAS NO TRAFFIC ON PEBBLE BEACH DRIVE AT THAT TIME. I RESUMED THE DRIVE HOME, AND I WAS VERY MUCH ALERT AND AWARE AND VERY CAREFUL, I APPLIED THE BRAKES SEVERAL TIMES WITHOUT INCIDENT AND STOPPED AT TWO STOP SIGNS BEFORE I APPROACHED THE THIRD STOP SIGN APPROXIMATELY FIVE MINUTES LATER, AS I NEARED A 4 WAY STOP INTERSECTION, I SLOWLY I APPLIED THE BRAKES A NORMAL DISTANCE BEFORE THE INTERSECTION, BUT AS I WAS ATTEMPTING TO STOP THE CAR BEFORE THE INTERSECTION, THE CAR LURCH FORWARD AND I INSTANTLY PRESSED THE BRAKE PEDAL (ONLY, NOT THE GAS PEDAL) AND MOVED THE SHIFTER INTO THE PARK POSITION AND TURNED THE KEY OFF. I WAS ABOUT FIVE FEET FARTHER INTO THE INTERSECTION THAN I PLANNED. THE CAR ON MY LEFT DID NOT MOVE INTO THE INTERSECTION AS HE OBSERVED THE EVENT (AND GAVE ME HIS PHONE #), HE HEARD MY WHEELS SCREECH (FOR A SPLIT SECOND) AND MAYBE MY FRONT WHEELS MADE NOISE TOO, BUT I ONLY RECALL HEARING THE REAR WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347586August 6, 2010
ELECTRICAL SYSTEM
I LEASED A BRAND NEW, 2011 JAGUAR XJ SUPERCHARGED, AND HAVE EXPERIENCED SEVERAL PROBLEMS WITHIN THE FIRST 1,000 MILES, THE FIRST OF WHICH PRESENTS A SEVERE SAFETY RISK. 1) THE TFT DIGITAL SPEEDOMETER DISPLAY WILL VANISH WITHOUT WARNING. WHEN THIS HAPPENS, YOU HAVE NO IDEA HOW FAST YOU ARE GOING. THE PROBLEM USUALLY HAPPENS WHEN EXITING A DARK GARAGE AND ENTERING DAYLIGHT, BUT ALSO HAS HAPPENED WHILE ON THE HIGHWAY. THE DIGITAL DASH WILL REMAIN BLANK FOR UP TO 15 SECONDS USUALLY BEFORE SLOWLY REAPPEARING. PROBLEM DOES NOT HAPPEN ALL THE TIME, BUT IT IS DISTRESSING AND DANGEROUS WHEN IT DOES. 2) AUDIO AND NAVIGATION SYSTEMS HAVE BECOME COMPLETELY INOPERATIVE. WHEN NAVIGATION WAS OPERATING, IT WAS DIRECTING YOU TO MAKE IMPOSSIBLE DRIVING MANEUVERS. 3) POWER WINDOWS WILL NOT REMAIN CLOSED. 4) NUMEROUS OTHER PROBLEMS, THOUGH NOT NECESSARILY SAFETY ISSUES (HAVE BEEN REPORTED TO DEALER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340800June 30, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 JAGUAR XJ8 (N/A). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50MPH THE VEHICLE BEGAN TO OVERHEAT AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO A MECHANIC WHO STATED THE BELT TENSIONER AND CRANKSHAFT WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO A JAGUAR DEALER. THEY STATED THAT THE CRANKSHAFT PULLEY WAS DEFECTIVE AND HAD COME LOOSE. THEY TOLD HIM THAT THE ENGINE NEEDED TO BE REPLACED AT A COST OF $14,000.00. THE EXTENDED WARRANTY COMPANY WOULD NOT COVER THE REPAIRS. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334722June 5, 2010
ENGINE AND ENGINE COOLING
DRIVING ON THE HIGHWAY GOING ABOUT 70MPH, NOT ACCELERATING NOR COASTING, JUST MAINTAINING SPEED. THE ENGINE BASICALLY SHUT DOWN, AND I HAD TO PULL ONTO THE SHOULDER, IT WAS VERY DANGEROUS AND FRANKLY, IT SCARED ME. ENGINE LIGHT ON, AS WELL AS "ENGINE SYSTEMS FAULT, PARKBRAKE FAULT, DSC NOT AVAILABLE" SHOWING UP ON THE DASH. I RESTARTED THE CAR ABOUT 4-5 TIMES AND IT EVENTUALLY STARTED. I AM ASSUMING, THIS HAS HAPPENED NUMEROUS TIMES OVER THE PAST SEVERAL YEARS AND NO-ONE SEEMS TO HAVE ANY IDEA WHAT IS CAUSING IT. IT HAPPENS ON BUSY HIGHWAYS AND LOCAL STREET DRIVING. THIS IS A VERY DANGEROUS SITUATION. THE CARS ENGINE COULD CUT OUT AT A MOMENTS NOTICE AND LEAVE YOU IN A VERY DANGEROUS SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330970May 18, 2010
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2006 JAGUAR XJ TYPE. THE VEHICLE HAS TWO CONTINENTAL CONTI TOURING TIRES, LINE SIZE 235/50/18 ON THE FRONT OF THE VEHICLE. WHILE DRIVING AT APPROXIMATE SPEEDS OF 70 MPH, THE VEHICLE BEGAN TO ABNORMALLY PULL TO THE RIGHT. THE DEALER ADVISED THAT THE TREAD ON THE PASSENGERS SIDE HAD SEPARATED AND WAS CAUSING THE FAILURE. THE TIRE WAS REPLACED BY THE CONTACTS SPARE TIRE, WHICH WAS THE SAME TIRE AS THE ONE THAT HAD FAILED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,900 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,200. UPDATED 11/03/10 *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327233April 23, 2010
STRUCTURE, VISIBILITY
INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE RECORDS PROVE THIS), REPAIRED THE PROBLEM (REGLUED THE LINING IN PLACE WITH A SPECIAL ADHESIVE) AT MY COST ($493.75), CLAIMING THE PROBLEM WAS OUT OF WARRANTY, CONTRARY TO MY CONSUMER COMPLAINT THAT JAGUAR SHOULD PAY FOR THE REPAIR OF THIS OBVIOUS LATENT DEFECT, AND IT BEING A SEVERE SAFETY ISSUE. THE SERVICE DEPARTMENT STATED TO ME THAT JAGUAR CARS IN THE 1998 TO 2004 YEARS ROUTINELY HAD THIS PROBLEM (THIS DEALER REPAIRED MANY AND THEIR SERVICE RECORDS SHOULD PROVE THIS) BECAUSE OF A DESIGN DEFECT OF USING THE WRONG TYPE ADHESIVE OR GLUE THAT CONNECTED THE FELT ROOF LINING TO A FOAM PAD ON THE ROOF. NORMAL WEATHER HEAT DETERIORATED THE GLUE CAUSING THE LINING TO FALL WITHOUT NOTICE. AFTER 2004 I WAS TOLD BY THE SERVICE MANAGER THE GLUE WAS REPLACED WITH THE CORRECT TYPE ADHESIVE. AFTER MANY PHONE CALLS AND LETTERS TO JAGUAR CUSTOMER SERVICE, JAGUAR REFUSED IN WRITING TO COMPENSATE ME FOR THE LATENT DEFECT REPAIR OF A SERIOUS SAFETY PROBLEM. I AM UNAWARE OF JAGUAR RECALLING THE DATED VEHICLES TO REPAIR THIS SAFETY PROBLEM, EVEN THOUGH THEY KNOW IT EXISTS, BASED ON THE COMMENTS FROM THE SERVICE MANAGER AT MY DEALER ABOUT THE REGULAR REPAIRS ON 1998-2004 MODEL JAGUARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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