Jaguar XJ Complaints

160 consumer complaints on file.

#10126756June 27, 2005
TIRES:SIDEWALL
PIRELLI TIRES (ASIMMETRICO 255/40 ZR19 96Y P ZERO) SINCE MAY 18TH, 2005, I HAVE HAD 3 BLOWOUTS AND 2 BUBBLES ON THE SIDEWALL. 13,000 ON CAR. 3 OF THE INCIDENTS WERE ON TIRES THAT WERE USED UNDER A MONTH (APPROX. 500MILES. THIS CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111526March 15, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN A STORM WINDSHIELD WIPERS STOPPED MOVING. CONSUMER HAD VEHICLE TOWED, AND VEHICLE IS SCHEDULED FOR SERVICE.*AK THE WIPER MOTOR WAS REPLACED BY THE DEALER AT NO CHARGE TO THE CONSUMER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104789December 30, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
ACCELERATOR AND BRAKE PEDAL ARE TOO CLOSE TOGETHER CAUSING ME TO DEPRESS BOTH PEDELS AT THE SAME TIME WHEN TRYING TO STOP CAR. DEALER ADVISED ME TO TAKE THIS COMPLAINT TO ANOTHER LEVEL SINCE THERE ARE NO REMEDIES AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073552June 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER RECEIVED A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. DEALER REFUSED TO REPAIR THE RECALL BECAUSE THE CONSUMER DID NOT PURCHASE THE VEHICLE FROM THAT DEALERSHIP. SERVICE MANAGER CHARLES WALLACE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071908June 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 20 MPH, THE TRANSMISSION FAILED WHICH CAUSED THE VEHICLE TO LOOSE POWER. *LA THE CHECK ENGINE LIGHT WAS ON. THE TRANSMISSION WAS REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067909April 27, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF MOTOR CAUGHT ON FIRE AND CAUSED THE CAR TO CATCH ON FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10064501April 4, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
UPPER RADIATOR HOSE BLEW OFF ENGINE AFTER BEING PARK IN MY GARAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038384September 8, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 20 MPH THE VEHICLE STALLED AND WOULD NOT SHIFT OR RESTART. THE CAUSE OF THE PROBLEM HAS NOT BEEN DETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018783May 16, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
HYDROGEN SULFIDE TOXIC FUME, IN 2003 JAGUAR XJ8. I HAVE LEASED 8 JAGUARS NO PROBLEM UNTIL 2002 JAGUAR XJ8. SHORTLY AFTER LEASE I NOTICED A SULFUR SMELL. I WAS INFORMED IT COULD BE GAS OR EXHAUST FUMES FROM ANOTHER VEHICLE. THE CAR CONTINUED TO SMELL, THANKSGIVING A GUEST IN CAR BECAME PHYSICALLY ILL. THE CAR WAS TAKEN FOR SERVICE. AFTER NEGOTIATION, PLUS THE ADDITIONAL CORPORATE LEASED AUTO, DEARLERSHIP RELEASED ME FROM 2002 LEASE. I SIGNED A NEW LEASE FOR A 2003 JAGUAR FOR 3 YEARS. IN MARCH WITH LESS THAN 2700 MILES I HAVE THE SAME PROBLEM WITH SULFUR SMELL. MAGGIE HARLOW, GENERAL MANAGER JAGUAR LOU, SHARED WITH ME A ONE PAGE DIRECTIVE FROM JAGUAR STATING HOW TO COPE WITH THIS PROBLEM IN 2002. I WENT DIRECTLY TO JAGUAR THROUGH EMAIL. MR. MANNY BELTRAN RESPONDED. MR. BELTRAN SET UP AN APPOINTMENT FOR SERVICE AT JAGUAR LOU. JAGUAR AREA SERVICE MANGER, JOHN ZIMMERMAN, WOULD BE THERE TO INSPECT THE CAR. ON 4/17/03, I SENT MR. BELTRAN ANOTHER EMAIL HIS RESPONSE DEALERSHIP WAS TRYING TO FIND A SOLUTION TO THE PROBLEM. ON 4/21/03, ELLIOTT, JAGUAR LOU SERVICE MANAGER, STATED THE SULFUR PROBLEMS USUALLY WENT AWAY AFTER 6,00 TO 10,000 MILES. THIS WAS THE FIRST THIS INFORMATION HAD BEEN REVEALED TO ME; ELLIOTT SUGGESTED THAT HE REMOVE THE CATALYTIC CONVERTER FROM AN OLDER JAGUAR. AFTER REQUESTION CONFIRMATION OF PROBLEM WITH CATALYTIC CONVERTER, MAGGIE PHONED ME. MAGGIE CONCURRED THERE WAS AN ODOR THAT I BASICALLY HAD TO LIVE WITH IT, JAGUAR WOULD NOT REPLACE THE CATALYTIC CONVERTER. I REQUESTED JOHN ZIMMERMAN PHONE ME. AFTER 3 DAYS NO ONE HAD RETURNED CALL. I PURCHASED A NEW BMW ON 4/28/03. ON 4/29/03, MY ATTORNEY RECEIVED A LETTER FROM MAGGIE WITH THE OFFER TO EXCHANGE THE CATALYTIC CONVERTER. THE 2003 JAGUAR IS AT JAGUAR LOUISVILLE. I FEEL THE FAIR RESPONSIBLE SOLUTION IS THAT I BE RELEASED WITHOUT CHARGE FROM THE LEASE. I LEASED THIS CAR, PLUS ADDITIONAL CORPORATE CAR IN GOOD FAITH. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762298May 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS LEASED NEW. VEHICLE STALLS WHEN GOING FROM REVERSE TO DRIVE AND COOLER ENGINE TEMPERATURES. DEALER SAYS THAT THERE IS NO REMEDY CURRENTLY AVAILABLE. DEALER HAS ALSO STATED THAT JAGUAR IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A SOLUTION EITHER. CAR HAS LESS THAN 500 MILES ON IT. AT VEHICLE DELIVERY, VEHICLE ALSO HAD BROKEN POWER SEAT TRACK, FLAW IN HEADLIGHT AND A PAINT FLAW IN THE TRUNK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884196March 26, 2001
SEAT BELTS:FRONT:RETRACTOR
DRIVER'S SEAT BELT DOES NOT RELEASE FROM RETRACTING MECHANISM. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#609500September 8, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
GEAR SHIFT LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#609503September 8, 1999
POWER TRAIN:DRIVELINE:DRIVESHAFT
DRIVE SHAFT--WHEELS, U JOINTS OUT OF BALANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708564July 13, 1999
STRUCTURE:FRAME AND MEMBERS
VEHICLE INSPECTED BY FOREST FLOCK, MOTOR VEHICLE FORENSIC SERVICE. FOUND DESIGN FLAW IN FRONT AND REAR SUB-FRAME. RESULTING IN OSCILLATION FROM FRONT TO REAR OF VEHICLE. OSCILLATION OCCURS FROM 50 MPH TO 80 MPH DURING TEST. MR. FLOCK STATES THIS WILL EVENTUALLY LEAD TO COMPONET FAILURE SUPPORTING ENGINE AND ALL COMPONENTS THE SUB-FRAMES . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545945June 4, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE FAILED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545901June 2, 1999
UNKNOWN OR OTHER
DESIGN OF SUNKEN GAUGES MAKES IT DIFFICULT FOR DRIVER TO READ THEM IN DIRECT SUNLIGHT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#607669February 1, 1999
EXTERIOR LIGHTING
DOOR LIGHT LENS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#607941February 1, 1999
EXTERIOR LIGHTING
LIGHT BULB FAILED. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#607875February 1, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
ENGINE BELT TENSION FAILURE, VERY NOISY. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#528328January 14, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHILCE LOSES POWER DURING TRAVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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