Jaguar XJ Complaints

160 consumer complaints on file.

#10236830August 4, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT LEASED A 2006 JAGUAR XJ8. WHEN ATTEMPTING TO STOP THE VEHICLE AT 5 MPH, THE ENGINE SUDDENLY ACCELERATES. THE CONTACT WAS ABLE TO AVOID FOUR NEAR CRASHES. THE VEHICLE WAS TAKEN TO THE MECHANIC AND THE BRAKES WERE REPLACED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE DIAGNOSTIC WAS UNABLE TO PRODUCE A FAILURE CODE. THE MANUFACTURER IS ANALYZING THE COMPUTER DATA. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 20,000. UPDATED 09/15/08 *BF UPDATED 09/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223567April 7, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2005 JAGUAR XJ SEDAN. THE DVD THAT WAS INCLUDED WITH THE VEHICLE WAS WIRED INCORRECTLY AND DID NOT WORK. IN ADDITION, THE AIR BAG SENSOR WAS NOT FUNCTIONING PROPERLY AND THE AIR VOLUME PRESSURE RATING WAS INACCURATE. THE DEALER STATED THAT THEY WOULD REPAIR THE FAILURES IF HE BROUGHT IN THE VEHICLE; HOWEVER, THE CONTACT FELT THAT THE DRIVING DISTANCE WAS UNREASONABLE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 36,500 AND FAILURE MILEAGE WAS 36,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219581February 28, 2008
EQUIPMENT
I JUST READ ABOUT TOYOTA RECALLING LATE MODEL DRIVER SIDE FLOOR MATS, DUE TO SLIPPING FORWARD AND INTERFERRING WITH THE ACCELERATOR PEDAL. MY 2005 JAGUAR XJ8L HAS THE SAME PROBLEM. I WAS ABLE TO STOP IN TIME TO AVOID AN ACCIDENT HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218413February 18, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING DOWN THE INTERSTATE AND THE SUNROOF JUST SHATTERED. I SEE THAT THIS HAS BEEN A PROBLEM IN THE PAST BUT JAGUAR SAY IT WASN'T A ISSUE FOR MY CAR. NOTHING HIT THE SUNROOF. I REMEMBER DRIVING OVER A PARTICULAR SEGMENT IN THE INTERSTATE THAT HAS A DIP AND THEN IT SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198722August 7, 2007
VEHICLE SPEED CONTROL
UNSAFE CONDITION: 1. IN EARLY SPRING I APPROACHED A PEDESTRIAN CROSSING AND APPLIED BRAKE. 2. WHEN I WAS STOPPED WITH MY AUTO IN GEAR AND MY FOOT ON THE BRAKE THE ENGINE BEGAN RACING, THE CAR TRIED TO DRIVE FORWARD INTO THE CROSSWALK AND THE BACK END STARTED FISH TAILING. 3. I TOOK THE CAR TO THE DEALER BUT THEY WERE UNABLE TO FIND THE CAUSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196855July 19, 2007
TIRES:SIDEWALL
I DRIVE A 2005 JAGUAR XJR THAT HAS DEFECTIVE TIRES, PILOT SPORT EXTRA LOAD. MICHELIN ISSUED A RECALL IN FEBRUARY 2006 AT WHICH TIME THE TIRES WERE REPLACED. SUBSEQUENTLY, MICHELIN NOTIFIED THE NHTSA THAT IT WAS RECALLING THESE TIRES FOR A DIFFERENT PROBLEM. THE TIRES ARE SUBJECT O A NOTICEABLE BLISTER ON THE SIDEWALL OF THE TIRE. MY CAR CURRENTLY HAS 3 TIRES THAT EXHIBITED THIS VERY PROBLEM. I WAS AFRAID TO DRIVE MY CAR FOR FEAR THE TIRES WOULD POP. ON JULY 18 MY GREATEST FEAR WAS REALIZED AND THE TIRE DID POP WHILE I WAS DRIVING ON THE WASHINGTON, DC BELTWAY. I ARRIVED HOME SAFELY AND CONTACTED MICHELIN CUSTOMER SUPPORT TO EXPLAIN THAT I SAW THERE WAS A RECALL ON THE CONSUMER AFFAIRS WEBSITE REGARDING THE TIRES ON MY JAGUAR. THE INDIVIDUAL DIRECTED ME TO NATIONAL TIRE AND BATTERY (NTB) TO HAVE THE TIRES REPLACED. WHEN THE MANAGER AT NBT CONTACTED MICHELIN FOR AUTHORIZATION, HE INITIALLY DENIED MY CLAIM. WHILE I WAS AT NBT THE 2ND OF 3 AFFLICTED TIRES WHEN FLAT. MICHELIN SHOULD BE HELD RESPONSIBLE FOR COST ASSOCIATED WITH REPLACING THESE DEFECTIVE TIRES. I AM RESPONSIBLE FOR 40% OF THE COST, WHICH I DEEM VERY UNFAIR. I HOPE SOMEONE WILL LOOK INTO THIS VERY SERIOUS MICHELIN PILOT SPORT EXTRA LOAD TIRE ISSUE. THEY ARE PUTTING MANY OF US IN HARM'S WAY. THERE WAS ANOTHER RECALL BY MICHELIN FOR THE PILOT SPORT EXTRA LOAD TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178632January 13, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY 2000 JAGUAR XJ8 'S INSTRUMENT PACK FAILED WHILE DRIVING 70 MPH (SPEED LIMIT) IN HEAVY INTERSTATE TRAFFIC. RESULTING IN LOSS OFF ALL INSTRUMENTATION, INCLUDING SPEEDOMETER, ALL INSIDE LIGHTING AND LOSS OF AIR CONDITIONING AND DEFROSTING CAPABILITIES. MY CAR IS NOW SITTING AT A NASHVILLE TENNESSEE JAGUAR DEALERSHIP FOR AN INDEFINITE PERIOD OF TIME ,DUE TO THE INABILITY OF THE JAGUAR CORPORATION TO SUPPLY THE NEEDED NEW PART, DUE TO HIGH DEMAND FOR THE 2000 XJ8 INSTRUMENT PACK. AFTER MUCH RESEARCH THROUGH THE INTER NET , TALKING WITH OTHER 2000 XJ8 JAGUAR OWNERS AND JAGUAR TECHNICIANS AND FORMER JAGUAR TECHNICIANS IT IS CLEARLY EVIDENT THAT THIS MODEL JAGUAR HAS 2 SIGNIFICANT DEFECTS! FAULTY INSTRUMENT PACK AND FAULTY TIMING BELT/CHAIN! MY INSTRUMENT PACK FAILED AT APPROX 68,000 MILES AND MY TIMING CHAIN FAILED IN FEB. 2006 AT APPROX 64,000 MILES. BOTH FAILURES COULD HAVE RESULTED IN SIGNIFICANT DAMAGE TO THE VEHICLE OR ITS OCCUPANTS. HOWEVER IN MY CASE THESE FAILURES DID NOT RESULT IN ANY PERSONAL INJURIES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178013January 7, 2007
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
I HAVE EYE ALLERGIES AND IRRITATION WHICH ARE AGGRAVATED BY VOC EMISSIONS INSIDE THE CAR. I AM TRYING TO FIND PUBLISHED INFO ON THE VOC'S IN MY 2005 JAGUAR XJ8. JAGUAR WILL NOT GIVE ME THIS DATA. PLS ADVISE WHERE I CAN FIND IT. I KNOW THAT DOT HAS COMPLIANCE STDS SO IT MUST BE PUBLISHED SOMEWHERE??? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175503December 7, 2006
STEERING:HYDRAULIC POWER ASSIST:PUMP
DT*: THE CONTACT STATED WHILE STOPPED AT A TRAFFIC LIGHT, THERE WAS A RATTLING AND GRUMBLING NOISE COMING FROM UNDER THE HOOD. SHORTLY THEREAFTER, THE POWER STEERING FAILED, AND HEAT WAS FELT COMING FROM THE DASHBOARD AND UNDER THE FLOOR ON THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS ABLE TO BE COASTED NEAR A PARKING LOT, AND DRIVEN INTO A PARKING SPACE. EXCESSIVE FORCE WAS REQUIRED TO TURN THE STEERING WHEEL, WHICH WAS ACCOMPANIED BY GRINDING NOISES. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE MOUNTING HOLES IN THE SIDE OF THE ENGINE BLOCK USED FOR MOUNTING THE BRACKETS THAT HELD THE POWER STEERING PUMP ONTO THE ENGINE WERE NOT DRILLED PROPERLY. THIS CAUSED THE POWER STEERING PUMP TO DETACH, WHICH, WHILE FLOATING AROUND UNDER THE HOOD, CAUSED OTHER COMPONENTS TO DETACH. THE DEALER ATTEMPTED TO REPLACE THE AFFECTED COMPONENTS, HOWEVER THE MOUNTING HOLES DID NOT LINE UP, PREVENTING ANYTHING FROM BEING REPLACED. THE ENTIRE ENGINE WAS REPLACED TO CORRECT THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171197October 12, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FAX FROM (PA) 2006 JAGUAR XJ8 HAS A DEFECTIVE FUEL TANK, JAGUAR HAS NO PLAN TO DO ANYTHING UNTIL REPAIR PROBLEM IS DEVISED. *TS *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168085September 12, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK LEAK OF UNKNOWN ORIGIN CONSIDERED TO BE A HAZARDOUS CONDITION BUT WITH NO PLANS FOR REPAIR. CONSUMERS HAVE NOT BEEN INFORMED BY COMPANY. COMPANY KNOWS ABOUT PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166926August 17, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2006 JAGUAR VDP L WB WOULD NOT EXCEED OVER 10 MPH AND WARNING LIGHTS ILLUMINATED ON THE DASH. EXPERIENCED TWO MASSIVE FUEL LEAKS. *KB THE DEALER CLAIMED THEY REPLACED A SEAL TO FIX THE FUEL LEAK, HOWEVER 2 WEEKS LATER THE FUEL LEAK RESURFACED. THE DEALER THEN STATED THE LEFT FUEL PUMP FLANGE WAS STILL LEAKING AND THE FUEL TANK WAS WARPED. THE PROBLEM WITH THE VEHICLE NOT ACCELERATING OVER 10 MPH WAS DUE TO A LOOSE MASS AIR FLOW SENSOR CONNECTOR. THE TIRE MONITOR WAS FAULTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165475August 14, 2006
VEHICLE SPEED CONTROL
NO EVENTS LEADING UP TO FAILURE. NO WARNING LIGHTS OR PRIOR INDICATION OF ANY PROBLEM. CAR SHUT DOWN AT INTERSTATE SPEED WITH NO WARNING. HAD TO GET OVER 2 LANES OF TRAFFIC AND OUT OF HARMS WAY AND PULL OFF OF INTERSTATE. VERY DANGEROUS TIME. REPLACED BODY THROTTLE AND CHARGED ME $1,563.17 + LABOR. OLD PART IS AVAILABLE. I WAS VERY SHAKEN UP AFTER THIS INCIDENT AND VERY CONCERNED THAT YOU COULD JUST BE DRIVING DOWN THE INTERSTATE AND WITH NO WARNING AT ALL YOUR CAR WOULD JUST SHUT DOWN. THIS IS EXTREMELY DANGEROUS. I HAD THIS HAPPEN ON ANOTHER JAGUAR BACK IN THE LATE 1990'S AND IT WAS A RECALLED PART BELIEVED TO BE THE SAME PROBLEM STILL EXISTING ON THIS CAR. AT THAT TIME THE DEALER SAID IT WAS A RECALL AND REPLACED IT BUT SAME THING ON THIS NEWER MODEL AND NO RECALL. IT SEEMS TO BE THE SAME PROBLEM AND I FEEL IT SHOULD ALSO BE RECALLED. THANK YOU, *NM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165264August 11, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CAR WAS PARKED IN GARAGE & GASOLINE SPILLED UNDER THE CAR DAMAGING GARAGE FLOOR & SMELLING UP THE WHOLE HOUSE & GARAGE. CAR WAS TAKEN TO DEALER AFTER WE CLEANED UP THE GAS & GOT CAR OUT OF GARAGE. DEALER ADVISED US THAT THEY CHECKED WITH FACTORY & THERE WAS A PROBLEM WITH GAS TANK AND THAT THEY WOULD HAVE TO ORDER TANK FROM A NEW MANUFACTURER AS THE ONE ON THE AUTO HAD A PROBLEM. STILL WAITING 2 WEEKS LATER FOR CAR AND DEALER STILL CANNOT ASSURE US THAT THE NEW GAS TANK IS FROM A DIFFERENT MANUFACTURER. JAGUAR KNOWS THAT THERE ARE A LOT OF THESE TANKS OUT THERE & THEY HAVE NOT RECALLED THEM, THEY ARE WAITING FOR SOMETHING TO HAPPEN SO THAT THE CUSTOMER MAKES A COMPLAINT. THIS SMACKS OF THE WAY THAT FORD COMPANY (WHICH NOW OWNS JAGUAR) HANDLED THE PINTO GAS TANK PROBLEM IN THE 60'S. SOMEONE IS GOING TO GET HURT OR KILLED. WE FEEL THAT WE COULD HAVE LOST OUR HOUSE DUE TO THE EXTREME GAS SPILL IN OUR GARAGE OR WORSE WE COULD HAVE BEEN KILLED IF IT HAD EXPLODED WHEN WE OPENED THE GARAGE DOOR. THIS IS A KNOWN PROBLEM AND OUR DEALER SAYS THEY SOLD 60 OF THESE CARS THIS YEAR AND WE ARE JUST 1 OF THE 2 PROBLEMS THEY HAVE HAD REPORTED TO THEM. I ASKED THEM IF THEY WERE GOING TO NOTIFY THE OWNERS OF THESE 60 VEHICLES AND THEY SAID THEY DID NOT HAVE A TECHNICAL SERVICE BULLETIN ON THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164555August 4, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ON MAY 5, 2006, WHEN MY NEW 2006 JAGUAR XJ8 WAS IN THE GARAGE OF MY RESIDENCE, WITH MILEAGE OF 1,634, THE AUTOMOBILE EXPERIENCED A MASSIVE FUEL LEAK LITERALLY FLOODING THE FLOOR OF THE GARAGE. THE CAR WAS TAKEN INTO THE DEALERSHIP WHERE THE SERVICE DEPARTMENT REPLACED A FLANGE SEAL, PERFORMED AN OVERNIGHT TEST DRIVE, AND STATED THAT THE VEHICLE "OPERATES AS DESIGNED". THEREAFTER, ON JUNE 4, 2006, WITH MILEAGE OF 2,581, ANOTHER MASSIVE FUEL LEAK OCCURRED AND AGAIN THE AUTOMOBILE WAS RETURNED TO THE DEALERSHIP FOR SERVICE. AT THIS TIME THE FLANGE SEAL WAS AGAIN FOUND TO BE LEAKING AND THE GAS TANK WAS FOUND TO BE WARPED. ON THIS OCCASION THE FLANGE WAS AGAIN REPLACED AND THE FUEL TANK WAS "RENEWED". WHEN I FIRST CONTACTED JAGUAR TOLL-FREE ROADSIDE ASSISTANCE NUMBER AND ADVISED THEM OF THE PROBLEM THEY STATED THAT THE SITUATION WAS TOO DANGEROUS FOR THEM TO HANDLE, AND THAT INSTEAD I SHOULD CONTACT MY LOCAL FIRE DEPARTMENT TO COME TO REMOVE AND CLEAN FROM THE AREA ANY AND ALL SIGNS OF GASOLINE. LEARNING THAT THIS WOULD TAKE HOURS, I OPTED NOT TO DO SO ALTHOUGH I NOW RECOGNIZE THAT EVEN BY STARTING THE VEHICLE, IMMERSED AS IT WAS IN GASOLINE, A DESTRUCTIVE EXPLOSION (TO LIFE AND PROPERTY) COULD READILY HAVE OCCURRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160591June 23, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED AFTER FILLING THE VEHICLE WITH GAS, A SMELLED GASOLINE WAS OBSERVED WITHIN THE VEHICLE. UPON INSPECTION, GASOLINE WAS OBSERVED RUNNING FROM UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS ALERTED WHO DETERMINED THE VEHICLE COULD NOT BE TOWED BECAUSE IT WAS TOO DANGEROUS. A REPRESENTATIVE FROM THE DEALER INSPECTED THE VEHICLE, CLEANED THE GASOLINE AND THEN TOWED THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THE SEALS FAILED. THE SEALS WERE REPAIRED. THE DEALER DETERMINED THE REPAIRED SEALS COULD NOT BE GUARANTEED. UPDATED 7/25/2006 - ON JULY 7 2006 THE CONSUMER SMELLED THE GAS ODOR AGAIN. THE DEALER WAS CONTACTED AND THEY ARE CURRENTLY LOOKING FOR A NEW FUEL TANK TO INSTALL IN THE VEHICLE. *NM *AK UPDATED 8/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141897November 7, 2005
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT STATES 2000, JAGUAR XJR WAS EXPERIENCING A LOSS OF POWER. THE VEHICLE HAS UNDERGONE DIAGNOSTIC TESTING. THE SERVICE DEALER COULD NOT DUPLICATE THE PROBLEM. THE VEHICLE STARTED OUT WITH INTERMITTENT POWER DIFFICULTIES, BUT IT BECAME TOO FREQUENT. THE VEHICLE JERKED SOMETIMES ON INITIAL ACCELERATION FROM A COMPLETE STOP AND AUTOMATICALLY CHANGED GEARS. THERE HAVE BEEN SEVERAL NEAR MISSES ON THE INTERSTATE AS A RESULT OF NOT BEING ABLE TO ACCELERATE QUICKLY. *AK UPDATED 3/17/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137077September 20, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: THE CONTACT OWNS A 2004 JAGUAR XJ VANDER PLUS. THE CONTACT'S VEHICLE WAS EXPERIENCING UNWANTED ACCELERATION. IF ATTEMPTING TO MAKE A STOP ON LEVEL GROUND WITH Y FOOT ON THE BRAKES THE CAR WILL CONTINUE TO ACCELERATE AND KEEP GOING. ABOUT A YEAR AND HALF AGO HE CONTACTED THE DEALERSHIP, THEY WORKED ON THE VEHICLE, BUT TOLD THE CONTACT THAT THEY WERE UNSURE IF THEY CORRECTED THE PROBLEM BECAUSE THEY DID NOT HAVE THESE PROBLEMS ON ANY OTHER CARS. THE CONTACT BEGAN TO EXPERIENCE THIS PROBLEM ABOUT SIX MONTHS AFTER HE PURCHASED THE VEHICLE. THIS HAS OCCURRED ABOUT 3 TIMES. BUT HE IT WAS A VERY SCARY EXPERIENCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131103August 2, 2005
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A REALLY DIFFICULT TIME WHEN FACED WITH CARS USING THE HIGH INTENSITY DISCHARGE HEADLIGHTS. THEY ARE NEARLY BLINDING AND VERY DISTRACTING. I WOULD LIKE TO SEE THESE DISCONTINUED FOR ALL CARS IN THE USA. THANKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129212July 18, 2005
AIR BAGS:FRONTAL
COLLISION WITH OTHER AUTO, FRONT DAMAGE, BUMPER TOTALLED WITH FRAME DAMAGE, HOOD AND FENDER AND AIR BAGS DID NOT DEPLOY, JAGUAR HAS AND WILL NOT INSPECT AUTO AT BODY SHOP, ADJUSTER {FROM INSURANCE COMPANY} AND BODY SHOP BOTH SAID THE AIR BAGS SHOULD HAVE DEPLOYED, I THINK IF THERE IS A PROBLEM IT SHOULD BE RESOLVED BEFORE ANYONE IS HURT, FORTUNALLY IN THIS CASE THERE WEREN'T ANY INJURIES
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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