Jaguar XJ Complaints

160 consumer complaints on file.

#11276939October 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 JAGUAR XJ. WHILE DRIVING APPROXIMATELY 65 MPH, THE LOW COOLANT INDICATOR ILLUMINATED EVEN THOUGH THE GAUGE APPEARED NORMAL. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AS IT STALLED AND SHUT OFF. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233794July 22, 2019
ENGINE
I TOOK MY CAR IN FOR AN ALIGNMENT. AFTER CHECKING UNDER THE CAR, THE MECHANICS REALIZED THAT THE COOLANT TUBING WAS MADE OF PLASTIC AND BROKE. THEY STATED THAT IF I DROVE THE CAR, I WOULD BE IN DANGER OF THE CAR SMOKING AND MAYBE CATCHING FIRE. I HAD TO REPLACE THE COOLANT. I WAS INFORMED THE JAGUAR HAS CHANGED THEIR ENGINEERING OF THIS RISK DUE TO THE NUMBER OF COMPLAINTS AND REPAIRS. I ALSO HAVE A 2012 XF AND IT HAS THE SAME ISSUE WITHIN THE SAME WEEK WHICH IS COSTING ME $2200 TO REPLACE. THIS IS A SERIOUS ISSUE IF THE COOLANT ISSUES RESULTS IS SMOKING AN POTENTIAL FIRE OF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230668July 10, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JAGUAR XJ. WHILE DRIVING 75 MPH, THE STEERING WHEEL, SEATS, AND EXTERIOR MIRRORS RETURNED TO THEIR DEFAULT POSITIONS. THE VEHICLE WAS TAKEN TO JAGUAR BETHESDA (11617 OLD GEORGETOWN RD #100, NORTH BETHESDA, MD 20852, (301) 263-6377), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209923May 25, 2019
SUSPENSION
MADE A 500 MILE ROAD WHEN THE AIR SUSPENSION FAULT MESSAGE CAME ON ( YELLOW LIGHT), BUT THAT HAD HAPPENED PERIODICALLY AND SEEMED TO BE A COMPUTER FAULT. THE CAR RAN FINE. THEN AFTER A 2 DAY PERIOD OF NO USE, WHEN THE CAR WAS STARTED A RED WARNING LIGHT CAME INDICATING VEHICLE TOO LOW AND ON OUTSIDE INSPECTION THE CAR WAS TOO CLOSE TO THE TIRES. IN 2010, BOTH SUSPENSION STRUTS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193007April 1, 2019
SUSPENSION
CONSISTENT AIR SUSPENSION FAILURE. TOLD REPAIR WOULD BE UPWARDS OF 4500 DOLLARS USD--RESEARCHED AND APPARENTLY THIS IS AN ONGOING ISSUE--MANUFACTURER SHOULD REPAIR AT NO COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180881February 18, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ON SATURDAY, FEBRUARY 9, 2019, AT ABOUT 5.45 P.M. I WAS DRIVING MY VEHICLE WITH MY WIFE AS THE FRONT SEAT PASSENGER. THE DRIVING CONDITIONS WERE GOOD AND WE BOTH HAD OUR SEAT BELTS ON. THERE WERE NO DISTRACTIONS IN THE CAR. I JUST GOT OFF THE WESTBOUND 118 FREEWAY AT THE SOUTHBOUND TOPANGA CANYON BLVD. OFF RAMP. I TURNED LEFT AND BROUGHT MY CAR TO A COMPLETE STOP AS THERE WERE OTHER CARS IN THE OUTER LANE (CLOSEST TO THE CURB.) THE CAR ROLLED FORWARD BY A COUPLE OF FEET DESPITE MY RIGHT FOOT BEING ON THE BRAKE PEDAL. MY WIFE ASKED WHAT WAS HAPPENING AND I REMARKED THAT THE BRAKES WERE NOT WORKING. THERE WAS AT THIS STAGE A GAP OF ABOUT FIVE FEET BETWEEN MY CAR AND THE ONE IN FRONT. I PRESSED THE BRAKE PEDAL HARDER AND THE VEHICLE, INSTEAD OF STOPPING, WENT INTO SUDDEN ACCELERATION. SOMEHOW THE CAR VEERED INTO THE INNER LANE (CLOSEST TO THE CENTER DIVIDER LINE) AND HIT A HONDA TRUCK ON ITS RIGHT SIDE NEAR THE FRONT DOOR AFTER IT HAD SPUN HAVING BEEN STRUCK BY ANOTHER VEHICLE. 4 CARS, INCLUDING MINE, WERE INVOLVED IN THE CRASH. MY CAR'S AIRBAGS DID NOT DEPLOY AND THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE CAR, PARTICULARLY ON THE LEFT SIDE. THE CAR WAS TOWED TO AN AUTO SHOP AND THE CASE REPORTED TO THE POLICE AND MY TRIPLE A INSURANCE COMPANY. I ALSO REPORTED IT TO JAGUAR CORPORATE BUT DID NOT GET MUCH HELP FROM THEM. I AM WAITING TO HEAR FROM MY INSURANCE COMPANY REGARDING THE DISPOSITION OF THE VEHICLE, BUT FEEL JAGUAR HAS TO TAKE ITS SHARE OF THE LIABILITY. PLEASE ADVICE ME ON MY COURSE OF FUTURE ACTION. PLEASE ALSO INVESTIGATE THIS MECHANICAL AND ELECTRONIC FAILURE IN THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11153103November 21, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 1984 JAGUAR XJ. WHILE DRIVING OUT OF THE GARAGE, THE CONTACT NOTICED FLUID LEAKING UNDER THE FRONT DRIVER'S SIDE TIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT A NEW BRAKE LINE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152981November 20, 2018
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR THE OWNER TO CALL ME BACK AS NO ONE FROM SERVICE HAS REACHED BACK OUT TO SCHEDULE MY APPOINTMENT. I HAVE HAD THE RECEPTIONISTS HAND WRITE NOTES TO THE SERVICE MANAGERS AS WELL AS THE OWNER BUT STILL NO CALL BACKS. IN THE MEANTIME I HAVE ATTEMPTED TO CALL JAGUAR CORPORATE WITH THE SAME TREATMENT AND RESPONSE ABOUT A RATHER SERIOUS ISSUE, I HAVE LEFT NUMEROUS VOICEMAILS FOR THEIR EXECUTIVE SUITE AS WELL AS 2 OTHER PEOPLE TO HEAR BACK BUT HAVE HEARD NOTHING IN 3 WEEKS, IT SICKENS ME TO KNOW THAT EVERY TIME MY WIFE GETS IN THE CAR THAT IT COULD BE A SAFETY ISSUE BUT DUE TO THE FACT THAT THINGS HAVE TO BE ACCOMPLISHED AND I TRAVEL WE UNFORTUNATELY DO NOT HAVE A CHOICE. JAGUAR HAS BEEN COMPLETELY NON RESPONSIVE ABOUT THIS ISSUE WHILE ALSO BEING NEGLIGENT OF ANY RESPONSIBILITY ON FIXING IT. I AM REACHING OUT HERE MORE OUT OF DESPERATION AS I HAVE TRIED MULTIPLE AVENUES WITH THE SAME RESULT. ANY HELP IS APPRECIATED AS WE DO NOT FEEL SAFE DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141806October 22, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. WHILE DRIVING 15 MPH, THE VEHICLE STARTED TO OVERHEAT AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO A TOW LOT. THE VEHICLE WAS LATER TAKEN TO JAGUAR FREEPORT (146 W SUNRISE HWY, FREEPORT, NY 11520, (516) 771-9700) WHERE IT WAS DIAGNOSED THAT A NEW WATER PUMP AND COOLING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTERCOOLER PIPE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,903.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130888September 24, 2018
ENGINE, SUSPENSION
PROBLEM INVOLVES INTERCOOLER PIPE THAT WAS MADE FOR THE CAR DURING PRODUCTION AND JAGUAR NOW MAKES A NEW INTERCOOLER PIPE DIFFRENT FROM ORIGINAL THAT DOES NOT COME IN THE CAR ORIGINALLY THAT CAUSES CAR TO OVER HEAT AND CAUSE ENGINE DAMAGE AS WELL AS RUINING YOUR WATER PUMP WHICH IN TIME IF NOT TREATED CAN CAUSE A FIRE AND ENGINE DAMAGE ALSO REAR SUSPENSION HAS FAULTY BUSHINGS AND AIR SUSPENSION IS LEAKS CAUSING SUSPENSION TO BREAK DOWN EASILY AND WHEEL ALIGNMENT NOT TO LAST MAY CAUSE SUSPENSION TO COLLAPSE MAKING IT HAZARDOUS ON THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121622August 22, 2018
AIR BAGS
TAKATA RECALL - JAGUAR AND/OR TANAKA SHOULD BEAR THE FINANCIAL COST TO GET OUR UNIT TO A JAGUAR DEALER. THIS IS THEIR SERIOUS DEFICIENCY. WE LIVE AT LEAST 150 MILES FROM A JAGUAR DEALER AND IT IS PATENTLY UNFAIR FOR US TO HAVE THE FINANCIAL AND LOGISTICAL. BURDEN. IT IS NOT AS IF WE ARE ASKING FOR UNREALISTIC COST, LIKE RENTAL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092730May 9, 2018
WHEELS
I LEASE A 2016 JAGUAR XJL WITH 20 INCH JAGUAR RIMS AND TIRES. THESE RIMS/TIRES ARE INHERENTLY DANGEROUS IN THAT THE TIRES HAVE FAILED WHILE DRIVING UPON STRIKING ANY SMALL BUMP OR ROAD DEFECT CAUSING THE TIRE SIDEWALL TO BULGE AND/OR FAIL AND SOMETIMES THE RIM TO BEND. I HAVE HAD THE VEHICLE A LITTLE OVER 1 YEAR AND HAVE HAD TO REPAIR ONE RIM AND REPLACE 3 TIRES ALREADY....ON 4/26/17, 3/9/18, AND 5/9/18.. AT THIS RATE, I WILL END UP REPLACE OVER 9 TIRES IN A 3 YR LEASE. JAGUAR REFUSES TO ADDRESS THIS ISSUE. THESE TIRES ARE DANGEROUS AND SHOULD NOT BE SOLD WITH A $100,000.00 CAR....OR ANY CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091013April 30, 2018
AIR BAGS
CAR WAS IN A FRONTAL COLLISION APRIL 17, 2018 WHICH TOTALLED THE CAR (MORE THAN $40,000 DAMAGE TO FRONT OF CAR) AND DURING THE COLLISION, THE CAR EMITTED A SPRAY/SUBSTANCE INTO THE AIR ON THE FRONT PASSENGER SIDE DASH AREA BUT THE AIRBAG FAILED TO DEPLOY CAUSING INJURIES TO MY WIFE WHO WAS RIDING IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TRAVELING AT ABOUT 40MPH WHEN IT STRUCK ANOTHER VEHICLE WHICH FAILED TO YIELD THE RIGHT OF WAY WHEN IT TURNED IN FRONT OF US. I WAS A PASSENGER IN THE REAR PASSENGER SIDE SEAT IN THE COLLISION. WE WERE DRIVING ON A CITY STREET IN SAN ANTONIO, TEXAS. THE FRONT DRIVER SIDE AIRBAG ALSO FAILED TO DEPLOY FAILING TO PROTECT MY DAUGHTER-IN-LAW WHO WAS DRIVING THE CAR AS WE HEADED TO MY HOME AFTER I HAD SURGERY THAT MORNING. I DO KNOW THERE IS A SAFETY RECALL ON SOME JAGUAR XJL MODELS, BUT WE, TO DATE, HAVE NOT RECEIVED ANY INFORMATION ON THIS FACT FROM JAGUAR AND I AM VERY CONCERNED ABOUT THIS, ESPECIALLY GIVEN THE DEFECT AND POOR SAFETY PERFORMANCE WE JUST EXPERIENCED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11076199March 5, 2018
SUSPENSION
SUSPENSION FAULT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041155October 30, 2017
UNKNOWN OR OTHER
EXITING DRIVEWAY TO 4 LANE DIVIDED HIGHWAY FROM COMPLETE STOP. CAR STATIONARY.RELEASED BRAKE PEDAL TO MAKE LEFT TURN.BEFORE TURNING WHEEL, CAR ACCELERATED BY ITSELF, WHEN I LIGHTLY APPLIED GAS,AT GREAT RATE OF SPEED AND COULD NOT BE STOPPED OR SLOWED BY APPLYING BRAKES.HAD TO STEER CAR INTO CONCRETE POLE ON WHICH THE TRAFFIC LIGHT RESTED IN DIVIDED AREA TO STOP VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11001980June 28, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE STOPPED IN THE ROAD WAITING FOR ANOTHER CAR. WITH FOOT ON BRAKE, THE CAR SUDDENLY GOES FULL THROTTLE. DRIVER HAS BOTH FEET APPLIED ON THE BRAKE AND THE CAR STILL MOVES FORWARD BURNING RUBBER, AND THEN AFTER A FEW SECONDS IT GOES BACK TO IDLE. THE CAR DOES THIS ONCE OR TWICE A YEAR, THE LAST TIME DOING DAMAGE TO A CAR IN FRONT OF IT. THIS IS THE FIFTH TIME THIS HAS HAPPENED. THE CAR IS IDLING NORMALLY WITH THE RIGHT FOOT ON THE BRAKE AND IT WILL JUST GO FULL THROTTLE ALL BY ITSELF. IT HAS HAPPENED ENOUGH THAT WE KNOW WE DO NOT HAVE BOTH THE BRAKE AND THE GAS PEDAL DEPRESSED. FROM DOING ONLINE RESEARCH I BELIEVE JAGUAR AND TOYOTA / LEXUS USED THE SAME SYSTEM FOR CONTROLLING ACCELERATION. I REPLACED THE THROTTLE BODY AFTER THE FENDER BENDER, IT EVIDENTLY DID NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991047May 22, 2017
FUEL/PROPULSION SYSTEM
TAKATA RECALL; WHILE DRIVING GOT A STRONG SMELL OF GAS INSIDE THE CAR. PULLED INTO SERVICE STATION AND ATTENDED ACCESS FUEL PUMP OPENING UNDER REAR SEAT. FUEL WAS SHOOTING OUT OF A SMALL PIN HOLE CRACK IN THE FUEL FLANGE TOP. POOLING UP INSIDE THE FUEL PUMP CAVITY AND RUNNING DOWN THE OUTSIDE OF THE FUEL TANK. RECALL J059 ON THIS FUEL PUMP FLANGE PART NUMBER C2D25076 IS ON JUST 2010 XF MODELS NOT ON MY 2011 XJ WHICH USES THE SAME PART. WHY IS THIS NOT ALSO ON THE RECALL LIST WITH OTHER MODELS THAT USES THE SAME PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983026May 2, 2017
WHEELS
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. WHILE DRIVING 70 MPH, THE REAR PASSENGER SIDE TIRE LOW AIR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STOPPED AT THE FUEL STATION AND PLACED AIR IN THE TIRE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE TIRE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE TIRE, AND THE REAR AND FRONT PASSENGER SIDE RIMS WERE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE WHEELS WERE NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969477March 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EARLY ONE MORNING WE FOUND OUR CAR ENGULFED IN FLAMES. FIRE APPARENTLY STARTED IN TRUNK AREA, WHERE BATTERY IS CONTAINED. THE CAR HAD NOT BEEN DRIVEN THAT DAY. FIRE 'INVESTIGATION' REVEALED NOTHING. CAR WAS A TOTAL LOSS. THIS MODEL HAD A RECALL THAT WAS SUPPOSEDLY FIXED 5 WEEKS PRIOR TO MY CAR BEING MANUFACTURED. I DON'T BELIEVE IT IS TRULY FIXED. NO ONE--NOT INSURANCE, JAGUAR OR DOT HERE SEEMS TO CARE A CAR BURST INTO FLAME AND WAS A 100K LOSS! IT WAS COMPLETELY DESTROYED. I FEEL THIS IS DANGEROUS FOR OTHER 2015 XJL SUPERCHARGED OWNERS. IF I'D BEEN DRIVING, I COULD HAVE EASILY PERISHED OR CAUSED A MAJOR INCIDENT ON A HIGHWAY INVOLVING OTHERS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10969560March 30, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE BEING STOPPED AT A STOP SIGN WITH FOOT ON BRAKE THE CAR SUDDENLY ACCELERATES. THIS IS THE 5TH TIME THIS HAS HAPPENED, ONE TIME RESULTING IN AN ACCIDENT. I HAVE CALLED JAGUAR AND THEY BLAME THE DRIVER. I REPLACED THE THROTTLE WHICH CONTAINED THE SAME TPS SENSOR THAT HAS PLAGUED TOYOTAS. I AM GOING TO REPLACE THE PEDAL SENSOR AND IF THAT DOESN'T WORK I GUESS I WILL SELL THE CAR. EACH TIME THIS HAPPENS THE CAR IS STOPPED WITH THE RIGHT FOOT ON THE BRAKE. THE ACCIDENT WAS AT A SCHOOL WAITING IN A LINE OF STOPPED VEHICLES WAITING TO PICKUP STUDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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