Jaguar XJ Complaints

160 consumer complaints on file.

#11760518August 28, 2026
FUEL/PROPULSION SYSTEM
i had a short in my fuel tank when i remove the pump all the wires were baer no rubber around the wires it could have made a fire in the tank if one is like this many more r out there waiting to get on fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760162August 27, 2026
ENGINE, UNKNOWN OR OTHER
While driving at 65 mph on the highway, the coolant system failed catastrophically without warning. This sprayed boiling coolant onto the hot engine block, filling the cabin with smoke, blinding visibility, and causing the engine to shut down suddenly in active traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749506July 10, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jaguar XJ. The contact stated that while driving at an undisclosed speed, diagnostic trouble code P0119 was retrieved. The contact stated that the vehicle drove unusually rough and shook erratically. No warning lights illuminated. The vehicle was taken to Pep Boys, where the contact was informed that the engine oil level was low. The vehicle was then towed to EZ Foreign Auto Repairs, where it was diagnosed with a failed engine control module and low engine oil. The contact was informed that the engine and the engine control module needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact related the failure to an unknown recall; however, the VIN was not included in the recall. The contact was informed that the repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 127,464.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738488May 18, 2026
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728252March 31, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2004 Jaguar XJ. The contact stated that while depressing the brake pedal, the brake pedal felt spongy and an excessive amount of force was needed to depress the brake pedal. The brake pedal almost went to the floorboard before the vehicle came to a stop, causing the braking distance to be extended. The message that the brake fluid level was low remained illuminated. There was brake fluid leaking from a fractured cross-member brake pipe. The vehicle was taken to a certified mechanic, who found that the underfloor tray was corroded, causing the floor to fracture. The vehicle was not repaired. The failure was associated with NHTSA Campaign Number: 09V144000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728107March 30, 2026
POWER TRAIN
Our 2019 Jaguar XJ only has 41000 miles on it but it has a poorly designed cooling system: Hoses for the cooling system travel directly under the super charger assembly and are not designed to stay intac for anywhere near our 100,000 mile Warranty but are NOT covered by warranty. This, I would argue is a definitive safety issue with the fumes that are produced and the leakage from the pink hybrid coolant. Also, the available replacement parts are metal piping as opposed to the inferior plastic installed by the manufacturer, which seems intentional due to the high cost FOR REPLACEMENT born by the consumer. Due to the frequency reported by consumers for this issue this should have been classified as a recall because of the engine failures that have most certainly taken place, which pose MULTIPLE other safety issues as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727978March 30, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a crash, fire, or other urgent situation, the driver may be unable to exit the vehicle quickly. Being trapped inside the vehicle due to a non-functioning door creates a dangerous condition and increases the risk of injury. The vehicle has been used under normal conditions, and there were no prior indications that the door latch, lock, or electronic mechanism would fail. A complete loss of access to the driver door is not expected and suggests a potential defect in the door latch or locking system. This problem may not be isolated and could affect other vehicles of the same make and model. I am requesting that this issue be investigated as a potential safety defect that may warrant further review or recall. A vehicle door that cannot be opened from inside or outside compromises basic safety and emergency exit requirements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713369January 26, 2026
ENGINE
In 2019, I purchased a Jaguar Land Rover vehicle. Over the past four to five years, the Y-pipe for the coolant system has repeatedly cracked and broken after being replaced by the Jaguar dealership. This is a significant safety concern that leads to coolant leakage, triggering a warning light and causing panic to remove the vehicle from the road to prevent overheating, head gasket failure, or potential fire. The Y-pipe is not available upon request, and I was informed that it is made of plastic. Because it goes from hot to cold, it will always be a recurring problem as long as it is manufactured as a plastic component. Another year passed, and the problem reoccurred. The dealership informed me that they are now replacing the Y-pipe with a metal version, but only for the current third iteration. With many YouTube videos and Google searches online from hundreds of people with the same problem, I am shocked that a recall has not been issued yet. This part is clearly defective and should be added to the recall list immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710353January 12, 2026
STEERING, AIR BAGS
The contact owns a 2015 Jaguar XJ. The contact stated that while driving at approximately 50 MPH, the steering wheel unexpectedly seized with no warning lights illuminated. The contact stated that as a result of the failure, the vehicle hydroplaned and collided with a jersey wall. The contact sustained back and neck injuries; however, no medical treatment was received. A police report was filed. The contact also stated that none of the air bag deployed during the incident. The vehicle was not towed, and the contact was able to drive the vehicle home with a police escort. The following day, the contact inspected the vehicle and stated that the left side of the steering was movable, but the right side was inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11686880September 12, 2025
STEERING
Sudden loss of power steering while driving at 40 to 50 mph followed by engine stalling on highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686191September 10, 2025
STEERING, ENGINE
The contact owns a 2014 Jaguar XJ. The contact stated while driving approximately 40-55 MPH, the vehicle lost power steering assist, and then stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to restart the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669918June 28, 2025
ENGINE
About 2 years ago, I paid close to $4,000 to repair the coolant system in my Jaguar XJ. I now have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653491April 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Jaguar XJ. The contact stated that while driving at undisclosed speeds, there was a fuel-burning odor coming from the vehicle. The contact had to roll down the windows while driving due to the odor. The contact stated that when the vehicle was refueled at the gas station, the odor of gasoline was very strong. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645150February 26, 2025
ENGINE
The contact owns a 2011 Jaguar XJ. The contact stated while driving 75 MPH, the vehicle began to decelerate independently, prompting the contact to pull over to the shoulder of the roadway to have the vehicle towed. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645156February 26, 2025
ENGINE
The contact owned a 2011 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. The contact pulled over to the shoulder of the roadway and had the vehicle towed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625296November 14, 2024
PARKING BRAKE
The contact owns a 2006 Jaguar XJ. The contact stated that while driving at 45 MPH, the vehicle abruptly decelerated, after which the contact became aware that the parking brake had been applied. The parking brake warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic parking brake control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 04V488000 (Parking), but the VIN was not included. The failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609382August 19, 2024
AIR BAGS, POWER TRAIN, ELECTRICAL SYSTEM
The contact's husband owned a 2011 Jaguar XJ. The contact stated that while her husband was attempting to park in a parking space and the brake pedal depressed, the vehicle independently accelerated. The contact attempted to decrease the vehicle's speed by going over a bump however the vehicle continued to independently accelerate. The brake pedal was depressed to the floorboard and then lifted his foot off the brake pedal resulting in a crash with a median. It was unknown if any warning lights were illuminated since the events occurred rapidly. The front air bag partially deployed upon impact. The contact's husband was taken to the hospital by an ambulance where he was treated for both a neck sprain and a back sprain. A police report was filed. The vehicle was towed to an independent tow yard and was later determined to be a total loss. Upon investigation, the contact discovered NHTSA Campaign Number: 20V557000(Air Bags) which was linked to the failure. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11555068November 14, 2023
EXTERIOR LIGHTING
The headlights turn themselves off while I’m driving at night. It’s very scary for a minute or two but I manage to get them back on by manipulating the switch. I mentioned this to the service rep at the Jaguar dealership and his response was “ that’s typical of that car”. It’s been doing this since a purchased the car but is getting worse and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550598October 18, 2023
UNKNOWN OR OTHER
Passenger front door will not open from outside the car or from inside. Dealership had to replace 2-cables, actuator & cable, and latch. The Jaguar forum has several complaints about this problem. It can be a computer issue in some cases but usually a cable or cables that fail. Essentially the door will not open leaving the passenger to either evacuate through the window or over the large center counsel. The car was not in an accident, the door was not slammed weather was warm and sunny when the door malfunctioned. I see this as a real safety issue! What if i took my elderly mother to the emergency room because she was having chest pains. When I get her to the ER we cant open the door to get her out and she dies while they try to pull her 200lb body though the window? Obviously this would be an extreme circumstance but, this could be a dooms day scenario for an unfortunate Jaguar or Land Rover owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546046September 22, 2023
UNKNOWN OR OTHER
My wife and I are drivers with 50+ years of driving experience each, with clean driving records. Recently two incidents occurred while driving my 2008 Jaguar XJ that frightened us, where we have been left with no feasible explanation. There were no messages, warning lamps, or other symptoms of the problem prior to the failure. The first incident occurred in early December, 2022, with mileage of approximately 66,500 miles. On a cold evening, after traveling 2.5 miles, I was entering my garage with the brakes applied when the engine revved up and lurched forward uncontrollably, striking a vehicle in front of me. I applied brake pressure as hard as possible, but the car would not stop. If it wasn’t for this vehicle, I would have gone through the back of the garage. The force of this incident caused damage to the vehicle that was struck, as well as front-end damage to the Jaguar, with the hood ornament flying off the car. It scared me because I know my foot was not on the gas and had no idea why the engine revved up so quickly and flew forward with such force. The second incident occurred on January 7, 2023, on a cold afternoon. My wife was driving the 2008 XJ Jaguar and I was a passenger. We were pulling out of a mall parking lot, approaching a stop light where a vehicle was at a standstill in front of us. When nearly stopped, the engine suddenly revved up and the car jolted forward with such force that even with my wife ‘standing’ on the brake, the car slammed into the vehicle in front of us. If it wasn’t for that vehicle, we would have ended up in the middle of a very busy intersection with oncoming traffic. The driver in the vehicle behind us said he heard the engine roar as the car sprung forward. I do not have a police report as this accident occurred out-of-state. Two repair shops have not been able to duplicate the situation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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