GMC Terrain Complaints

3,167 consumer complaints on file.

#11320113April 3, 2020
ENGINE
BURNS OIL, WHICH GM WILL COVER TO FIX BUT WILL NOT COVER THE ISSUES THAT HAPPENS WHEN OIL IS BURNT AND WHAT IT CAUSED. HAD TO REPLACE EXHAUST MANIFOLD, O2 SENSOR, CATALYTIC CONVERTER AND CAM SHAFT SENORS; THESE I HAD TO PAY FOR OUT OF POCKET. NOT SURE EXACTLY WHEN IT HAPPENED BUT WAS MIDDLE OF 2019. WENT TO GMC ABOUT HOW TO GET RESOLVED ON AN ISSUE THAT THEY CAUSED THAT I HAD TO PAY FOR, WHICH FIRST RESULTED IN A 1 YR ENGINE WARRANTY WHICH THEY PULLED WITH OUT MY KNOWLEDGE, THEN AFTER A COMPLAINT TO THE BBB THE BEST THEY COULD OFFER WAS A $1000 COUPON FOR A NEW CAR. GM SHOULD COVER THOSE OTHER ISSUES SINCE ITS AN ISSUE THEY KNOW AND FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319951April 1, 2020
VEHICLE SPEED CONTROL
I HAVE HAD A RECURRING ISSUE WITH MY ACCELERATOR ASSEMBLY ON MY 2016 GMC TERRAIN DENALI. THE GM PART NUMBER IS 84022579. THE INITIAL PEDAL ASSEMBLY BROKE AT 26,722 MILES, WHEN THE CAR WAS ONLY 18 MONTHS OLD. THE PART WAS REPLACED, UNDER WARRANTY, AT A CERTIFIED GM DEALER. THE ISSUE HAPPENED AGAIN ANOTHER 18 MONTHS LATER. UNFORTUNATELY GM ONLY CERTIFIES THE PART FOR 12 MONTHS AND 12,000 MILES, SO I HAD TO PAY FOR THE SECOND PEDAL ASSEMBLY OUT OF POCKET. THE SECOND REPAIR WAS ALSO DONE AT A CERTIFIED GMC DEALERSHIP. THIS RECURRING HISTORY OF ISSUES IS A CLEAR INDICATION THAT GM IS USING A FAULTY PART IN THIS VEHICLE,WHICH CREATES A SIGNIFICANT SAFETY ISSUE FOR DRIVERS. WHEN THE PEDAL ASSEMBLY BREAKS DOWN, IT AUTOMATICALLY PUTS THE CAR INTO LOW ENGINE POWER MODE. IF YOU ARE DRIVING ON A FREEWAY, YOUR SPEED WILL SUDDENLY DROP FROM 70 MPH TO 25 MPH IN A MATTER OF SECONDS. FURTHER, THERE IS ESSENTIALLY NO ABILITY TO ACCELERATE WHEN THE CAR IS IN LOW POWER MODE. THE OTHER SIGNIFICANT SAFETY ISSUE IS THAT EVENTUALLY THE CAR WILL GO BACK TO NORMAL AFTER A FEW MORE DAYS/USES. THE ENGINE LIGHT WILL GO OFF AND GIVE YOU THE IMPRESSION THAT THE ISSUE NO LONGER EXISTS, OR WAS A FALSE ALARM. THEN IT WILL HAPPEN AGAIN WITHOUT WARNING. I HAVE HAD THIS ISSUE HAPPEN TO ME ON 7 DIFFERENT OCCASSIONS, IN A VARIETY OF DRIVING CONDITIONS (HIGHWAY, CITY, FREEWAY, ETC). I'VE SPENT THE PAST 5 WEEKS WORKING WITH GMC CUSTOMER SERVICE TRYING TO GET A RESOLUTION. THEY HAVE INDICATED THAT THEY DO NOT THINK THIS IS A FAULTY PART, AND HAVE NOT PROVIDED ANY ASSISTANCE. THEY ARE IGNORING THE FACTS AND HISTORY OF MY CASES, INCLUDING MULTIPLE GMC CERTIFIED DIAGNOSES CONFIRMING THAT THE SAME PART CONTINUES TO BREAK. I WOULD ENCOURAGE NHTSA TO INVESTIGATE THIS MATTER AND HOLD GM ACCOUNTABLE FOR THIS. IT CREATES SIGNIFICANT SAFETY RISKS FOR DRIVERS, AND IMPOSES SIGNIFICANT COSTS ON DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319848March 31, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT PULLED OFF OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON APRIL 1ST, 2020 CASE NUMBER [XXX[. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319689March 30, 2020
VISIBILITY/WIPER
I WAS DRIVING ON I-95 ON 3/29/2020 WHEN IT STARTED RAINING I TURN ON MY WIPERS AND IT STARTED OKAY AT FIRST ALL OF A SUDDEN THEY STOP WORKING I ALMOST HAD AN ACCIDENT I PULLED OVER TO THE SERVICE ROAD AND WAITED UNTIL THE RAIN STOPPED I COULD HAVE BEEN KILLED. WHAT DO I DO NOW I DON'T HAVE THE MONEY TO GET IT FIXED AND I WON'T DRIVE IT IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319459March 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT AT START UP AND WHILE DRIVING THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT DAMAGE OIL RINGS CAUSED SEVERE OIL CONSUMPTION WHICH IN TURN DESTROYED THE ENGINE AND CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319511March 26, 2020
VISIBILITY/WIPER
2016 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO DEFECTIVE LINK BALL SOCKET IN WIPER TRANSMISSION. *LD THE CONSUMER REQUESTED TO HAVE THE VEHICLE ASSESSED FOR THE KNOWN FAILURE WITHOUT BEING CHARGED A DIAGNOSTIC FEE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319278March 25, 2020
ENGINE
STARTED HAVING A NOISE BOTH COLD AND HOT, HAD IT INSPECTED TO FIND OUT THE EXCHAUST MANIFOLD IS CRACKED BROKEN IN SEVERAL AREAS AND EXCHAUST FLEX PIPE IS BAD. CAR HAS JUST OVER 100000 MILES ON IT. THESE ARE AROUND THE AREA OF THE CATALYTIC CONVERTS. GM SAYS NOT UNDER WARRANTY I HAVE BEEN TOLD THIS IS A COMMON PROBLEM WITH ALL 2.4 4 CYLINDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319023March 23, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT SOON AFTER RECEIVING AN OIL CHANGE, THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV VALVE WAS CLOGGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318929March 22, 2020
VISIBILITY/WIPER
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY DURING A THUNDERSTORM, THE WINDSHIELD WIPERS STOPPED WORKING WHICH FORCED ME TO PULL OVER BECAUSE OF NO VIABILITY! I HAD TO WIATBFOR THE RAIN TO STOP IN ORDER TO MAKE IT HOME. HAVE REPLACED FUSE AND THEY ARE STILL NOT WORKING! WAS TOLD THAT THE MOTOR MAY HAVE FAILED AND WOULD COST AROUND 300 TO 400 DOLLARS TO REPAIR. HAVE SEEN MULTIPLE REPORTS OF OTHERS HAVING THE SAME ISSUE. WIPERS ARE STILL NOT WORKING AS I AM UNABLE TO AFFORD REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318727March 19, 2020
UNKNOWN OR OTHER
THE LEFT FRONT TIRE PRESSURE SENSOR NO LONGER WORKS. MY HUSBAND BOUGHT A NEWER CHEVY AND THE SAME SENSOR NO LONGER WORKS. FRIENDS HAVE THE SAME EXACT PROBLEM WITH THE SAME SENSOR ON THEIR GMC/CHEVY VEHICLES. SENSOR LIGHT WARNS OF THE SENSOR NOT WORKING FOR THE LEFT FRONT TIRE PRESSURE. LIGHTED SIGN ON DASHBOARD SAYS "SERVICE TIRE MONITOR SYSTEM". WHEN YOU ENTER MENU AND SELECT TIRE PRESSURE IT SAYS LEFT FRONT TIRE 0. MANUFACTURER DEFECT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318245March 16, 2020
ENGINE
MY WIFE CAME HOME FROM GROCERY SHOPPING , AS WE WERE EMPTYING OUT THE CAR WE NOTICED A PUDDLE OF OIL UNDER THE CAR. THERE WAS AT LEAST A QUART OF OIL ON THE FLOOR , I LOOKED UNDER THE CAR AND COULD SEE THAT IT WAS THE REAR MAIN SEAL ON THE ENGINE. THEN I WENT ON THE INTERNET AND FOUND OUT THAT THIS IS A PROBLEM ON THIS PARTICULAR ENGINE OF GM , AND ON MOST OF THE CARS THIS HAPPENED TO GM DOES NOT COVER IT. IT ENDED UP COSTING US $1142.44 TO HAVE IT FIXED. SINCE THEN I HAVE TWICE TAKEN OFF THE INTAKE , PCV TUBE AND CLEANED IT OUT AND FOUND EXCESSIVE MOISTURE IN THEM. THIS ENGINE ALSO HAS EXCESSIVE OIL CONSUMPTION , THERE WAS A LAWSUIT AGAINST GM ABOUT THIS AND OUR CAR IS GETTING NEW RINGS INSTALLED. I'M HOPING THIS WILL ALSO SOLVE THE REAR SEAL PROBLEM. THIS IS A 2013 GMC TERRAIN , 2.4 LITER ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317857March 13, 2020
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE LOST POWER STEERING AND STALLED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE MORAN CHEVROLET CLINTON TWP LOCATED AT (35500 S GRATIOT AVE, CLINTON TOWNSHIP, MI 48035) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL OR TO TSB-14882. THE REAR MAIN SEAL WAS REPLACED AND THE PCV VALVE CLEANED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317106March 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED. THE CONTACT PULLED OVER TO THE SIDE OF ROADWAY. THE CONTACT OPENED THE HOOD TO INSPECT THE VEHICLE. THE CONTACT BECAME AWARE THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT ADDED THE NECESSARY AMOUNT OF OIL AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER DRIVING FOR APPROXIMATELY 1,000 MILES WITH THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOMNIN CADILLAC LOCATED AT (1075 SE 6TH AVE #2, HOMESTEAD, FL 33034) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEVERAL UNSTATED PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316384March 5, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO HENDRICK SOUTHPOINT AUTO MALL LOCATED AT (127 KENTINGTON DR, DURHAM, NC 27713) WHERE THE VEHICLE WAS DIAGNOSED WITH FRACTURED WIRES UNDERNEATH THE DRIVER SEAT. THE VEHICLE WAS REPAIRED OUT OF POCKET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316405March 5, 2020
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
THE COMPLAINT I HAVE IS THE INSIDE FRONT OF THE CAR IS TOO SMALL AND I CANT REACH THE GAS PEDAL EXCEPT WITH MY TOE. MY FOOT KEEPS SLIPPING OFF AS I AM DRIVING. I HAVE TO HAVE THE SEAT WAY UP OR I CANT REACH. I AM 5 FOOT TALL WOMAN. THIS IS A RIDICULOUS THING THAT I HAVE TO PUT UP. I DROVE IT FOR 10 MINUTES AND DIDN'T REALIZE IT. I ASKED FOR A PEDAL THAT IS LONGER AND CLOSER TO THE FLOOR AFTER I HAD BOUGHT IT AND SERVICE PEOPLE TOLD ME THEY DON'T HAVE ANYTHING TO DO TO FIX IT. THEY ASKED IF I HAD A BUTTON TO ADJUST IT AND I DON'T. ITS ON THE EXPENSIVE ONE. THIS SHOULD BE ON ALL VEHICLES FOR SAFETY. I WANTED TO GIVE IT BACK BUT THEY NEVER HELPED ME. I HAVE 1100 MILES ON IT .IT NEW STILL. THE OTHER THING THIS CREATES IS I AM UP SO CLOSE TO THE STEERING WHEEL THAT ITS ALMOST ON MY CHEST IN ORDER TO REACH PEDAL WITHOUT HAVING TO STRAIN AND LATER HAVING PAIN IN MY LEG FROM DOING THAT. I AM SO DISAPPOINTED WITH CHUCK NASH GMC IN SAN MARCOS , TEXAS. IS THERE ANYTHING TO BE DONE BY THE GMC COMPANY. I ALSO TOLD THE SALESMAN I WANTED A CANYON PICKUP LIKE I HAD BEFORE. I TRADED THAT ONE IN DUE TO THE FACT THAT THE 2017 CANYON WAS ALWAYS IN THE SHOP. ONLY HAD IT FOR 2 YRS AND 1 MONTH. THEY WERE NO HELP! THANK YOU, [XXX] PLEASE HELP ME INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316045March 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A LACK OF OIL IN THE ENGINE. THE CONTACT STATED THAT PRIOR TO THE FAILURE, 2 QUARTS OF OIL HAD BEEN ADDED TO THE ENGINE A DAY EARLIER. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316084March 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A RATTLING SOUND WAS PRESENT COMING FROM THE ENGINE. ADDITIONALLY, THE ENGINE OIL PRESSURE LOW WARNING LIGHT WAS ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR MAIN ENGINE SEAL WAS BLOWN AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AXELROD BUICK/GMC (6603 BROKE PARK RD, PALMER OH) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315948March 3, 2020
ENGINE
ENGINE WILL NOT HOLD OIL. CAUSING ENGINE TO STALL AT ANY GIVEN MOMENT WHILE IN MOTION. VEHICLE HAS BEEN DIAGNOSED BY DEALER AND THIRD PARTY AUTO MECHANIC. BOTH HAVE DETERMINED PISTON + PISTON RINGS NEED REPLACED BUT A FULL ENGINE REPLACEMENT IS THE PREFERRED REPAIR. VEHICLE HAS LESS THAN 119,000 MILES. VEHICLES NOTIFICATION LIGHTS INCLUDE: CHECK ENGINE LIGHT, SERVICE STABILITY TRACK AND REDUCED ENGINE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315732March 2, 2020
ENGINE
I TOOK VEHICLE IN FOR A KNOWN OIL CONSUMPTION ISSUE. THE DEALER CHECK MY OIL AND CONFIRMED NO ACTIVE LEAKS. THE NEXT DAY A LARGE OIL LEAK APPEARED. THE PROXIMITY OF THE TWO WERE PURELY COINCIDENCE. THE DEALER, AFTER FURTHER REVIEW, UNCOVERED A REAR MAIN SEAL FAILURE DUE TO A FROZEN PCV. THIS ISSUE IS DOCUMENTED IN TSB 14882 HOWEVER MY VEHICLE'S VIN IS SPECIFICALLY EXCLUDED. AGAIN MY VEHICLE MEETS ALL OF THE REQUIREMENTS OF TSB 14882. I AM SPECIFICALLY LOOKING TO HAVE THE TSB EXPANDED TO INCLUDE MY VEHICLE AND OTHER SIMILAR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315481March 1, 2020
ELECTRICAL SYSTEM, ENGINE
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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