GMC Terrain Complaints

3,167 consumer complaints on file.

#11312096February 28, 2020
ENGINE
I PURCHASED A 2015 GMC TERRAIN FROM DEALER ON12/18/2014. AT APPROXIMATELY 700 MILES, CAR WOULD NOT START. DID NOTHING, NO GRINDING, CLICKING JUST WOULD NOT START. HAD LIGHTS, RADIO, FAN ON HEATER. CALL THORNHILL AND CAR WAS TOWED THERE, THEY COULD NOT FIND THE ISSUE. APPROXIMATELY 2 WEEKS LATER, ANOTHER COLD SPELL AND CAR DID THE SAME. WAS TOWED TO THORNHILL AND WAS THERE FOR SEVERAL DAYS. WOULD NOT START FOR THEM EITHER, SAID THEY COULD NOT FIND THE PROBLEM. FAST FORWARD TO TODAY AND CAR IS STILL DOING THE SAME. WHEN TEMPERATURE GETS TO 10 OR BELOW, WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312091February 28, 2020
ENGINE, VISIBILITY/WIPER
THE WIPER BLADES JUST STOPPED WORKING. NO WIPERS AT ALL. WIPERS JUST STOPPED WORKING WHILE DRIVING. AS FOR ENGINE WHILE DRIVING DOWN INTERSTATE THE CAR SUDDENLY SAYS SWITCHING TO LOW POWER MODE AND THE CAR STARTS GOING SLOWER- SCARY WHEN GOING 70 MPH AND THEN SLOWED DOWN WITHOUT YOU DOING IT YOURSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311686February 26, 2020
ENGINE
MY PCV VALVE CLOGGED AND CAUSED THE REAR MAIN SEAL TO BLOW OUT. THIS IS A COMMON KNOWN PROBLEM WITH THIS VEHICLE AND GM HAS RECALLED CERTAIN VINS WITH THE SAME ISSUE AND THE SAME ENGINE. NOW MY CAR IS AT THE DEALERSHIP HAVING $1200 WORTH OF WORK DONE THAT COULD HAVE BEEN PREVENTED WITH A $12 PART. I JUST HAD MY VEHICLE AT A GM CERTIFIED SHOP 7 MONTHS AGO FOR WARRANTY WORK AND WAS NOT NOTIFIED OF THIS POSSIBLE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311304February 25, 2020
ENGINE, POWER TRAIN
MY 2014 TERRAIN STALLED OUT AT A STOP SIGN. I RESTARTED THE TRUCK AND WAS IT MADE A NOISE AS THOUGH SOMETHING WAS WRONG WITH A BELT. I WENT AROUND THE BLOCK AND IT STALLED OUT 3 MORE TIMES. I BACKED IT INTO MY DRIVEWAY AND NOTICED ALL OF THE OIL ON THE GROUND. I HAD THE TRUCK PUT ON A FLATBED AND TOWED TO THE DEALER. ACCORDING TO THE SERVICE DEPARTMENT, THE REAR MASTER SEAL BLEW. SOMEHOW, AS EXPLAINED TO ME, WATER GETS INTO THE ENGINE AND FREEZES. THIS CAUSES PRESSURE AND THAT IS THE CAUSE OF THE DAMAGE. MY TERRAIN TURNED 5 YRS OLD ON 11/21/19 WITH ONLY 50,249 MILES. I AM VERY DISAPPOINTED. I HAVE ALWAYS OWNED A GM VEHICLE AND HAVE NEVER HAD A PROBLEM UNTIL NOW. THE WARRANTY DOES NOT COVER SINCE IT IS 5 YRS OLD AND I AM OUT $3,000 FOR REPAIRS. I DON'T EVEN HAVE THE TRUCK PAID OFF YET. THERE HAS NOT BEEN A RECALL OR POLICY/WARRANTY WAIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311490February 25, 2020
UNKNOWN OR OTHER
THE BACK GATE COMES DOWN ON YOUR HEAD WHEN YOU ARE TRYING TO PUT THINGS IN BACK OR TAKE THINGS OUT, ALMOST IMMEDIATELY. IT HAS HIT MY HEAD SEVERAL TIMES CAUSING IMMENSE PAIN AND A MIGRAINE. IT STARTED IN JULY OF 2019 AND WAS SLOW AT FIRST. NOW IT HAPPENS ALMOST IMMEDIATELY.. IT HAS HIT MY HEAD SEVERAL TIMES AND MY SON. I SAW THERE WERE PROBLEMS WITH THIS MODEL WITH THIS ISSUE. GMC TELLS ME IT IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11311087February 24, 2020
VISIBILITY/WIPER
WHILE DRIVING ON THE INTERSTATE THIS MORNING DURING A STORM, MY WINDSHIELD WIPERS QUIT WORKING. I COULDN'T SEE ANYTHING AND WAS WORRIED I WAS GOING TO CAUSE AN ACCIDENT BECAUSE OF THIS. I WAS FINALLY ABLE TO MAKE IT OFF TO THE NEAREST EXIT TO CHECK MY WIPERS. THE WIPERS WOULDN'T WORK BUT I COULD HEAR THE MOTOR WORKING. WHEN I FINALLY MADE IT BACK TO MY HOUSE, I CHECKED ON THIS AND FOUND THAT OLDER TERRAINS WERE RECALLED BECAUSE OF THIS ISSUE WITH WIPER BLADES BEING FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311167February 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED WHILE REVERSING THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE TRANSMISSION ALSO SHIFTED INTO PARK AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL BUICK GMC LOCATED AT 2150 COBB PKWY SE, SMYRNA, GA 30080 WHERE THE CONTACT WAS INFORMED THAT AN ENGINEER WOULD BE SENT OUT TO DIAGNOSE THE VEHICLE, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 551,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310806February 22, 2020
ENGINE
WHEN AGGRESSIVELY ACCELERATING TO MERGE OR PASS ANOTHER DRIVER, THE 2.0T ENGINE PAIRED WITH AN AWD PLATFORM WILL LOOSE POWER AND 3 SENSOR LIGHTS WILL FLASH AND ILLUMINATE TRACTION CONTROL, AWD AND CHECK ENGINE INDICATING A CYLINDER MISFIRE. EVENT OCCURRED FIRST AT 2000 MILES AND VEHICLES SERVICED AT DEALERSHIP AND SECOND EVENT OCCURRED AT 4500 MILES AND RETURNED TO ORIGINAL DEALERSHIP WHERE PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310466February 20, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING MY TRUCK POWER REDUCE DRASTICALLY WITHOUT ME BRAKING. THE DASH SHOWS STABILIZER CONTROL REDUCING POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310091February 19, 2020
VISIBILITY/WIPER
WIPERS QUIT WHILE DRIVING IN A RAIN STORM. HAD TO HAVE THEM EMERGENCY REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309796February 18, 2020
VISIBILITY/WIPER
I RECEIVED A DOCUMENT DATED DEC 2019 REGARDING A CONDITION WHERE A LINK BALL SOCKET IN THE WIPER TRANSMISSION MAY SEPARATE CAUSING A COMPLETE LOSS OF WIPER FUNCTION. IT IS NOT BEING HANDLED AS A RECALL WHICH I THINK IT SHOULD BE. ONLY VEHICLES WHICH EXPERIENCE THIS FAILURE WILL BE REPAIRED. THIS APPEARS TO BE MORE OF A SAFETY ISSUE THAN AN ADVISORY AND SHOULD BE CONSIDERED A RECALL OR BE DONE FOR FREE AT THE OWNERS REQUEST. I CONTACTED PATRIOT GMC IN BOYERTOWN AND ASKED THAT THE REPAIR BE DONE UNDER THE ADVISORY NOTICE AS A COURTESY BUT HAVE NOT HEARD BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309913February 18, 2020
AIR BAGS, STRUCTURE:BODY
ON FEB 10, 2020 I WAS INVOLVED IN A SIDE IMPACT CRASH WHEN A LARGE TRUCK FAILED TO STOP AT A RED LIGHT. I TOOK THE VEHICLE IN FOR REPAIRS AS THE FRONT QUARTER PANEL AND WHEEL WERE DAMAGED. THE COLLISION SHOP CALLED TODAY AND STATED THAT ALL FOUR OF MY IMPACT SENSORS ARE "DEAD". HE SAID I WAS VERY LUCKY BECAUSE THERE IS NO WAY I WOULD'VE KNOWN THAT MY AIRBAGS WOULDN'T HAVE DEPLOYED AND I VERY LIKELY WOULD'VE BEEN SERIOUSLY INJURED OR KILLED. THERE WAS NO WARNING LIGHT ON THE DASH, AND NO CODE. THEY FOUND IT BY ACCIDENT ON A MORE INTENSIVE DIAGNOSTIC. THIS IS SCARY BECAUSE HOW MANY OTHER 2012 TERRAIN OWNERS WON'T KNOW UNTIL ONE OF THEIR LOVED ONES ARE INJURED OR KILLED!?!? YOU NEED TO DO SOMETHING ABOUT THIS. I GOT LUCKY BUT YOU HAVE NOW 23 COMPLAINTS ABOUT THESE BAGS NOT DEPLOYING. PLEASE DO SOMETHING!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11309509February 16, 2020
VISIBILITY/WIPER
AS MANY OTHER COMPLAINTS FILED HERE MY WIPER TRANSMISSION/LINKAGE HAS FAILED ALSO BUT JUST WEEK FOR THE SECOND TIME AFTER HAVING REPLACED IT JUST LAST YEAR WITH NEW REPLACEMENT ONE. I WAS DRIVING HOME FROM WORK AND IT WAS SNOWING PARTIAL CITY STREET AND HIGHWAY DRIVING. LAST YEAR WHEN IT FAILED IT WAS RAINING ON MY WAY HOME ON HIGHWAY. NEEDLESS TO SAY I WOULD LIKE AN EXPLANATION AS TO WHY THIS HAS FAILED FOR A SECOND TIME AND NO MANUFACTURING DESIGN UPGRADE HAS BEEN DONE BY GM TO RECTIFY THIS CONTINUAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309248February 14, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED WITH A LOUD ABNORMAL NOISE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (FRANK'S GMC LOCATED AT 325 ORIENT WAY, LYNDHURST, NJ 07071) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT FAILURE WAS DUE TO OIL CONSUMPTION CAUSED BY PISTON RING WEAR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308913February 13, 2020
VISIBILITY/WIPER
FOR THE SECOND TIME THE WINDSHIELD WIPER LINKAGE HAS BROKEN LEAVING THE WINDSHIELD WIPERS INOPERABLE AND THE VEHICLE UNABLE TO DRIVE IN ANY SORT OF ADVERSE CONDITIONS. ALONG WITH MISSED WORK AND REPAIR PARTS IT HAS ALREADY COST ME NEARLY A THOUSAND DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308929February 13, 2020
VISIBILITY/WIPER
WHILE DRIVING IN A HEAVY SNOW STORM THE WIPER BLADES STOPPED WORKING AFTER ABOUT AN HOUR OF USE. THEY STOPPED ENTIRELY, NO MOVEMENT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309085February 13, 2020
FUEL/PROPULSION SYSTEM
WHEN REFUELING VEHICLE AT A GAS STATION, AT A FULL STOP, WITH THE ENGINE TURNED OFF, THE GASOLINE PUMP WILL NOT STAY ON WHILE INSERTED INTO THE FUEL TANK OF MY 2011 GMC TERRAIN, NO MATTER WHICH FUEL VENDOR I BUY A FILL UP FROM. I HAVE HAD THIS CAR FOR SEVERAL YEARS, AND IT HAS NEVER WORKED PROPERLY. I DECIDED TO REACH OUT TO SEE IF THIS IS A NORMAL ISSUE FOR THIS VEHICLE. IF IT IS NOT, THEN COULD THIS BE A RECALL EVENT? THANKS FOR YOUR HELPFULNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308813February 12, 2020
FUEL/PROPULSION SYSTEM
WHEN INSERTING THE GASOLINE PUMP'S NOZZLE TO REFUEL THE VEHICLE, THE NOZZLE DOES NOT LOCK INTO PLACE DURING THE PUMPING OF GASOLINE. VEHICLE OWNER HAS TO MANUALLY HOLD THE FUEL DISPENSER'S HANDLE TO REFUEL THEIR VEHICLE DURING THE ENTIRE 16 GALLON OPERATION. THERE APPEARS TO BE A PART MISSING THAT WOULD CONTROL THE SAFE AUTOMATIC REFUELING OF THIS VEHICLE, BUT THAT PART IS NOT ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308602February 11, 2020
ENGINE, POWER TRAIN
ENGINE STALLS/ HESITATES ESPECIALLY WHEN AT A STOP, IDLE FOR A PERIOD SUCH AS AT A STOP LIGHT, ALSO WHEN IN REVERSE AND DOES NOT HAVE A CHECK ENGINE LIGHT. THIS DID HAPPEN BEFORE AND A CHECK ENGINE LIGHT DID APPEAR. I PULLED THE CODES P0010 AND P0011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308401February 11, 2020
AIR BAGS, SEATS, UNKNOWN OR OTHER
AFTER PURCHASING THIS VEHICLE TWO WEEKS LATER I DEVELOPED A VERY SERIOUS SKIN RASH ON MY FACE AND NECK AND SEVERE HEALTH ISSUES CAUSING ME TO HAVE CARDIAC ARREST SYMPTOMS IN AND OUT OF THE HOSPITAL FOR THE PAST 11 MONTHS MY DAUGHTER HAS BEEN IN THE HOSPITAL AND MY DOG IS ALSO DYING FROM THE SAME SYMPTOMS. MY SITUATION IS LIFE OR DEATH AT THIS MOMENT AND MY CONDITION IS UNKNOWN AND I'M NOT SURE IF I WILL SURVIVE
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0

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