GMC Terrain Complaints

3,167 consumer complaints on file.

#11330843June 25, 2020
ENGINE
MY ENGINE HAS HAD SEVERE OIL CONSUMPTION ISSUES. WITHIN 2000 MILES IT WILL BURN THROUGH ROUGHLY 4.5 QUARTS OF OIL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS, AND I HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330655June 24, 2020
AIR BAGS
I WAS SITTING AT A RED LIGHT IN THE LEFT HAND TURN LANE. A TRUCK RAN THEIR RED LIGHT HITTING ANOTHER TRUCK SENDING BOTH OF THEM CRASHING INTO MY VEHICLE. THE FIRST TRUCK STRUCK THE FRONT BUMPER AT THE HEADLIGHT & SKID ALL THE WAY DOWN THE SIDE OF THE VEHICLE THEN THE OTHER TRUCK WAS SLAMMED INTO THE SIDE OF MY VEHICLE. ALL THE DAMAGE WAS ON THE DRIVER SIDE OF THE CAR. MY CAR WAS MOVED OVER INTO THE NEXT LANE BUT NO AIR BAGS WENT OFF. THIS HAPPENED ON A HWY WHERE THE SPEED LIMIT IS 65. THE TRUCK RUNNING THE RED LIGHT WAS GOING AT LEAST THAT FAST AND NEVER HIT THEIR BRAKES. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11329550June 18, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE SWERVED UNCONTROLLABLY. THE CONTACT ADJUSTED THE STEERING WHEEL AND REGAINED CONTROL OF THE VEHICLE. THE CONTACT STATED THAT THE STABILI-TRAC, CHECK ENGINE WARNING LIGHT, AND BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION BUICK GMC LAUREL LOCATED AT 400 WASHINGTON BLVD, LAUREL, MD 20707, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPAIRED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329435June 17, 2020
ENGINE, POWER TRAIN
I AM HAVING AN ISSUE WITH THE OIL IS BURNING AND IT IS CAUSING OTHER COMPONENTS TO GO BAD ON MY CAR LIKE THE CATALYTIC CONVERTER . AND IT IS BURNING OUT AND I HAVE TO CONTINUE TO PUT OIL IN THE CAR... I HAVE RESEARCH AND I SEE THAT ALL THESE MODELS IS HAVING ISSUES WITH THE BURNING OF THE OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329113June 16, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ENGINE RANDOMLY STALLS WHILE DRIVING AND REFUSES TO START BACK UP. NO CODES ARE BEING PRESENTED WHEN IT DOES STALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328851June 15, 2020
SERVICE BRAKES
MY 2018 TERRAIN HAS 51138 MILES. WHILE DRIVING ON THE INTERSTATE MY BRAKE SYSTEM LOCKED AND I WAS UNABLE TO STOP. I HAD TO COAST TO A SAFE SPEED AND PULL MY PARK BRAKE TO COME TO A STOP. BECAUSE MY BUMPER TO BUMPER WARRANTY IS OUT THE DEALERSHIP IS CHARGING ME. THE VACUUM PUMP IS OUT. EVEN THE TECHNICIAN ACKNOWLEDGED THE PART WAS DEFECTIVE AND ACKNOWLEDGED IT HAPPENED REALLY EARLY ON IN MY VEHICLES MILEAGE BUT IS STILL SAYING IT IS MY COST TO REPLACE. I ASKED REPEATEDLY FOR THE PART NUMBER SO I COULD COMPARE THAT PART NUMBER TO THE PART THAT WAS RECALLED ON THE 2018 GMC TRUCKS AND THE DEALERSHIP AND GM REFUSED TO GIVE ME THE PART NUMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328761June 14, 2020
VISIBILITY/WIPER
WHEN YOU TURN ON THE WIPERS ABOVE THE FIRST CLICK THEY DETACH FROM THE WIPER ARM AND QUIT WORKING. EVERYTHING HAS TO BE TORN APART TO REASSEMBLE. IT'S HAPPENED IN MOTION AND STATIONARY. IT'S HAPPENED MULTIPLE TIMES. CAN'T DRIVE IT WHEN IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328478June 12, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITH THE REDUCED ENGINE POWER AND SERVICED STABILITY TRACK WARNING LIGHTS ILLUMINATED. THE CONTACT REMOVED THE ECM AND REPLACED THE MODULE PRIOR TO RESTARTING THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS THEN TOWED TO JOE MAHAN FOR (211 MEMORIAL DR, PARIS, TN 38242, (731) 642-4711) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SCHEDULE A VEHICLE INSPECTION. THE CONTACT WAS INFORMED THAT THE EXHAUST CYLINDER AND HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 141,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328327June 11, 2020
STEERING
MY STEERING WHEEL STARTED TO CHECK AND FORA OUR 6 MONTHS BEFORE THAT THE TIRES ALWAYS NEEDED AIR. I TOOK THE CAR TO BE EXAMINE AND THEY SAID IT WAS MY TIRES, CHANGED THEM AND THE WHEEL WAS SEMI BETTER, HAD A FULL EXAMINATION DONE , ALIGNMENT , ROTATION AND BRAND NEW TIRES. PROBLEM WITH THE STEERING WHEEL STILL REMAIN AND I AM WORRY FOR MY SAFETY AND THE PEOPLE IN THE CAR WITH ME. I DRIVE A LOT ON HIGHWAYS FOR WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328081June 10, 2020
VISIBILITY/WIPER
WAS ON THE INTERSTATE WITH THE WINDSHIELD WIPERS ON BECAUSE OF THE VERY HEAVY RAIN. THEN OUT OF NO WHERE THE WINDSHIELD WIPERS QUIT WORKING AND WERE COMPLETELY STUCK STRAIGHT UP AND DOWN CAUSING VERY UNSAFE DRIVING CONDITIONS AS I WAS NOT ABLE TO HARDLY SEE AT ALL AND HAD NO WHERE TO SAFELY PULL OFF TO THE SIDE AT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328219June 10, 2020
ENGINE
DRIVING ON EXPRESSWAY CAR BEGAN TO SMOKE FROM UNDER HOOD. PULLED OVER AND PLACED CAR IN PARK. BRIEFLY CAUGHT FIRE UNDER HOOD DUE TO OIL COMING OUT. AFTER INSPECTION OF CAUSE, ROD WENT THROUGH CYLINDER BLOCK CAUSING OIL LEAKAGE AND BLOWN ENGINE. RECALL UNKNOWN HOWEVER I WAS INFORMED THAT THIS WAS A COMMON ISSUE AND THERE IS A SERVICE BULLETIN OUT FOR IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11327916June 9, 2020
ELECTRICAL SYSTEM
I OWN A 2015 GMC TERRAIN. THE RADIO AND ALL OTHER FUNCTIONS RELATED TO THE TOUCH SCREEN HAVE FAILED RESULTING IN A BLACK SCREEN. THIS INCLUDES THE BACK UP CAMERA. THIS HAS ALSO CONTRIBUTED TO A MINOR ACCIDENT WHERE I BACK INTO A UTILITY POLE. GM STATES A NEW RADIO IS NECESSARY AT A COST OF $1287. THIS IS UNACCEPTABLE FOR A VITAL PART OF THE VEHICLES OPERATION. WHAT WILL IT TAKE FOR GM TO ADDRESS THIS ISSUE? SOMEONE BACKING OVER A CHILD IN A DRIVEWAY? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11327473June 5, 2020
VISIBILITY/WIPER
MY WINDSHIELD WIPERS STOPPED WORKING. WHILE DRIVING. IN THE RAIN. I JUST DROVE 20 MILES HOME HAVING TO PULL OVER WHEN I COULDN'T SEE ENOUGH OF THE ROAD, INCLUDING A 12 MILE TREK DOWN THE NJ TURNPIKE "DRIVING" BY FOLLOWING THE 2 WHITE LANE LINES IN FRONT OF ME. THIS IS AN EXTREMELY DANGEROUS DEFECT, AND A QUICK INTERNET SEARCH CONFIRMS THE NUMBER OF CONSUMERS HAVING EXPERIENCED THIS ISSUE CLEARLY INDICATES THIS IS NOT A RANDOM FLUKE, IT IS A DANGEROUS DEFECT. INTERNET SEARCH ALSO INDICATES CANADA FORCED GMC TO ISSUE A RECALL--WHY HASN'T THE NHTSA FORCED GMC TO RECALL IN THE USA??? EXACTLY HOW MANY PEOPLE ARE YOU WAITING FOR TO DIE BEFORE TAKING ACTION? WE ALL KNOW GM, THE BILLION DOLLAR CORPORATION THAT TAXPAYERS BAILED OUT, WILL NEVER REACH INTO ITS BOTTOM LINE TO PROTECT CONSUMERS. AND IS SPECIFICALLY WHY A FEDERAL AGENCY SUCH AS THE NHTSA EXISTS--TO PROTECT CITIZENS WHEN CORPORATIONS FAIL TO. THE NHTSA NEEDS TO ACT NOW AND FORCE GMC TO ISSUE A PUBLIC RECALL. PEOPLE ARE GOING TO DIE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326731June 1, 2020
ENGINE
2011 GMC TERRAIN WITH CRACKED EXHAUST MANIFOLD FOUND DURING SAFETY INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326751June 1, 2020
ELECTRICAL SYSTEM
MY DASHBOARD AND RADIO FLICKER ON AND OFF AND MAJORITY OF THE TIME STAYS OFF . MY BACK CAMERA IS CONNECTED TO THE RADIO AND MY CAMERA WORKS WHEN IT FEELS LIKE IT . WHEN IM DRIVING THE RADIO AND LL THE LIGHT OF THE DASHBOARD AND RADIO WILL JUST CUT OFF , WHEN IM BACKING UP THE CAMERA SHUTS OFF . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326596May 30, 2020
VISIBILITY/WIPER
WHILE DRIVING ON A CROWDED FREEWAY AT THE POSTED SPEED LIMIT THERE WAS AN IMMEDIATE AND UNEXPECTED TORRENTIAL DOWNPOUR. TRAFFIC SLOWED TO ABOUT 60 AND I PUT MY WIPERS ON HIGHEST SPEED. VISIBILITY WAS STILL TERRIBLE. AS I DROVE, THE WIPERS MADE A SUDDEN MOVE TO THE LEFT AND STOPPED. I COULD NOT SEE ANYTHING, BUT WAS STILL TRAVELING WITH A PACK OF TRAFFIC. I PULLED OVER TO THE SIDE OF THE FREEWAY, BUT DID NOT HAVE MUCH SPACE BETWEEN ME AND THE TRUCKS WHO WERE PASSING CLOSE TO ME, PROBABLY BECAUSE MY CAR COULDN'T BE SEEN BECAUSE OF THE HEAVY RAIN AND BECAUSE I WAS AT THE BOTTOM OF A HILL. I SAT THERE, HAVING THE CAR SHAKE AND MOVE WHILE BEING PASSED BY TRUCKS. WHEN THE RAIN SLOWED, I KNEW I NEEDED TO GET OUT OF THAT SPOT AND OFF THE FREEWAY. I DROVE A FEW MILES IN THE RAIN, WHILE HOLDING MY LEFT HAND OUT THE WINDOW AND MANUALLY MOVING THE WIPERS BACK AND FORTH FOR THE FEW INCHES THAT I COULD REACH. I PUT ON MY HAZARD LIGHTS AND TRAVELED VERY SLOWLY TO THE NEXT EXIT. AFTER THE VEHICLE WAS EXAMINED, IT WAS FOUND THAT THE WIPER ASSEMBLY HAD BROKEN APART. I CHECKED INTO THIS AND SEE THAT THERE HAVE BEEN OTHER COMPLAINTS OF THIS HAPPENING. I FEEL IT IS A VERY DANGEROUS SITUATION. THIS HAS HAPPENED TO PEOPLE NUMEROUS TIMES, EVEN AFTER REPAIRS OR REPLACEMENT. I CAN'T BEGIN TO DESCRIBE THE HELPLESS FEELING OF BEING IN A PACK OF TRAFFIC THAT IS TRAVELING AT A HIGH SPEED AND NOT BEING ABLE TO EVEN SEE THE FRONT OF MY OWN CAR. THIS COULD HAVE HAD A TERRIBLE OUTCOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326223May 27, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE THE VEHICLE WAS DRIVING AND ON OCCASIONS WHILE STOPPED, THE SERVICE AIR BAGS MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL INTERMITTENTLY. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WAS INOPERABLE WITH THE AIR BAG WARNING LIGHT REMAINING ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO UNKNOWN DEALERS HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325757May 24, 2020
AIR BAGS
THE AIRBAGS LIGHT KEEPS SHOWING UP ON MY BOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325677May 23, 2020
SUSPENSION, UNKNOWN OR OTHER
I WAS HAVING THE STRUTS AND SHOCKS LOOKED AT IN MY CAR. WHILE THE WORKER FINISHED THE JOB, HE PUT THE CAR DOWN AND TOOK IT FOR A TEST DRIVE TO MAKE SURE IT WAS GOOD TO GO. ONE THAT TEST DRIVE, HE SAID SOMETHING DID NOT SEEM CORRECT. AFTER HE GOT IT BACK TO THE SHOP AND BACK ON THE RACK, THE FRAME WAS CRACKED AND RUSTED THROUGH. THIS WAS NOT THE CASE WHEN MY CAR WAS PREVIOUSLY WORKED ON BY GETTING A NEW BALL JOINT BACK IN THE FALL OF 2019. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325542May 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO TAWES BROTHERS BUICK GMC (4090 CRISFIELD HWY, CRISFIELD, MD 21817 410-968-0606) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SOUND COMING FROM THE ENGINE WAS DUE TO OIL CONSUMPTION. THE VEHICLE RECEIVED AN OIL CHANGE HOWEVER, A WEEK LATER THE RATTLING SOUND RETURNED. THE CONTACT WAS INFORMED TO MONITOR THE OIL LEVEL TO PREVENT ENGINE DAMAGE FROM LOW OIL LEVEL. THE VEHICLE WAS REPAIRED PREVIOUSLY. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 172,000.*BF CONSUMER STATED VEHICLE CUTS OFF CONTINOUSLY AT A RED LIGHT OR STOP SIGN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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