GMC Sierra Complaints

15,732 consumer complaints on file.

#11052800December 6, 2017
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052540December 5, 2017
STRUCTURE:BODY
EXTERIOR DOOR HANDLES BREAK COMPLETELY OFF MAKING THE DOOR UN OPEN ABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052633December 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
ON OR ABOUT 4 APRIL, 2017 I EXPERIENCED AN ALARM WHILE DRIVING MY 2014 GMC SIERRA. WHILE TRAVELING BETWEEN CONROE TX AND PLANO TX, I RECEIVED A WARNING STEERING STABILITY. THE ALARM CLEARED SO I CHECKED MY OWNERS MANUAL AND IT SAID TO TAKE IT TO A DEALER IF IT DIDN'T CLEAR. I USED ONSTAR AND HAD A DIAGNOSIS DONE ON THE TRUCK. THEY REPORTED NO PROBLEMS. THE NEXT DAY THE TRUCK SHUT DOWN, IN THE MIDDLE OF MAKING A U TURN. MY DAUGHTER THOUGHT SHE HAD KNOCKED IT OUT OF GEAR BUT COULDN'T GET IT TO START UNTIL SHE TURNED IT OFF AND BACK ON. THE SAME THING HAPPENED AGAIN (THIS TIME TO MY WIFE) TURNING INTO A PARKING LOT. SHE TOOK IT TO A GMC DEALER TO HAVE IT CHECKED OUT. THEY FOUND A BROKEN GEAR IN THE ELECTRONIC POWER ASSIST ASSEMBLY. WE HEARD THAT OUR VEHICLE HAD A RECALL # 17276, FOR PROBLEM WITH THE STEERING. I THEN TOOK IT TO THE DEALER WHERE I BOUGHT THE TRUCK AND HAD THE COMPUTER UPDATED TO PREVENT THE PROBLEM. I THEN ASK FOR A REIMBURSEMENT FOR HAVING TO HAVE THE STEERING MODULE AND NEGATIVE BATTERY CABLE REPLACED. I CONTEND THAT, AT THE TIME, THE CAUSE OF THE STEERING PROBLEM CAUSING THE TRUCK TO DIE. WHEN I ASK A TECHNICIAN AT MCKINNEY IF THE RECALL WAS FOR THE PROBLEM, HE SAID: NO THAT IS JUST TO CHANGE AN ERROR IN THE COMPUTER. BACK IN APRIL, THE ONLY THING THEY COULD DO TO POSSIBLY PREVENT THE STALLING WAS TO LOOK FOR SOMETHING LIKE A POWER PROBLEM. BEFORE I TOOK THE TRUCK IN I HAD NO INDICATION OF POWER PROBLEMS AND I WAS NEVER TOLD HOW THE NEGATIVE BATTERY CABLE WENT BAD, ONLY THAT IT HAPPENS AND THE TRUCK WAS OUT OF THE 36 MO WARRANTY. I CHECKED ON THE INTERNET TO SEE IF ANYONE ELSE WAS HAVING THE PROBLEM AND WHAT THE SOLUTION TO IT WAS? I SAW SEVERAL PEOPLE WERE HAVING THE PROBLEM, BUT NOBODY KNEW WHAT EXACTLY CAUSED IT. THE CONSUMER REQUESTED TO BE FULLY REIMBURSED FOR THE REPAIRS MADE REFERENCING THE RECALL #17276. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052217December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GATEWAY BUICK GMC (11438 LYNDON B JOHNSON FWY, DALLAS, TX 75238, PHONE: (214) 342-7000) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052200December 4, 2017
FUEL/PROPULSION SYSTEM
I MAY HAVE A ILLEGAL AUXILIARY EMISSION CONTROL DEVISE RESULT IN EXCESS EMISSIONS OF NITROGEN OXIDES THAT ARE SIMILAR TO THOSE MADE AGAINST VOLKSWAGEN AND 2011 GMC SIERRA DURAMAX DIESEL TRUCK. GENERAL MOTORS MAY HAVE INTENTIONALLY INSTALLED AN ELECTRICAL 'CHEAT DEVICES ' PRODUCING PASSING EMISSION RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052320December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BECK AND MASTEN BUICK GMC SOUTH, 12820 GULF FWY, HOUSTON, TX 77034 (713) 947-4111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052369December 4, 2017
SERVICE BRAKES
2 YEARS AGO I HAD ALL OF THE BRAKE LINES REPLACED BECAUSE OF FAILURE DUE TO RUST AT A COST OF $1000.00 I BELIEVE THE CAUSE WAS POOR METAL IN THE BRAKE LINES AND THE WAY THE LINES ARE ATTACHED TO THE BODY & FRAME HELP TO CAUSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052382December 4, 2017
SERVICE BRAKES, SUSPENSION
I PURCHASED THIS TRUCK USED AND WAS ABLE TO USE FOR A BOUT A MONTH BEFORE BOTH REAR SPRING PERCHES BROKE ALLOWING THE SPRINGS TO REST UNDER THE PICKUP BODY, AFTER REPLACING THEM THE BRAKE LINES RUPTURED BECAUSE OF RUST ANOTHER POOR QUALITY PRODUCT FROM GM !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052388December 4, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASE THIS TRUCK 2/03/17 AND HAVE USED IT UNTIL 2 WEEKS AGE WHEN THE BRAKE LINES BROKE IN MY DRIVEWAY, I AM HAVING THE LINES REPLACED WITH STAINLESS LINES AT A COST OF ABOUT $1200 ( I AM NOT SURE OF THE TOTAL COST BECAUSE IT ALSO NEEDS A ANTILOCK BRAKING PUMP WHICH WAS BADLY CORRODED) THE FUEL LINGS ARE ALSO RUSTED AND NEED TO BE REPLACED AND ALSO THE TRANSMISSION COOLING LINES NEED TO BE REPLACED AT A COST TO BE DETERMINED LATER. I HAVE A 1953 CHEVY PICKUP THAT STILL HAS GOOD BRAKE LINES AND THE FRAME IS IN BETTER SHAPE THAN THE NEWER ONES, IF GM LOOKED TO THE PAST AT THE MATERIALS & METHODS THEY MIGHT BUILD A BETTER PRODUCT RATHER THAN THE GARBAGE THEY PRODUCE NOW! I AM GLAD I DIDN'T PAY $30-$60,000 FOR THIS TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052114December 3, 2017
ELECTRICAL SYSTEM, STEERING
2014 GMC SIERRA CURRENTLY WITH 45,000 MILES. VEHICLE SPENT 40+ DAYS AT DEALERSHIP IN 2016 FOR VIBRATION WHILE DRIVING BETWEEN 69-72 MPH THEY COULD NOT FIX DURING 6 DIFFERENT SERVICE VISITS. IT WAS UNDER 3 YEAR/36K MILE WARRANTY AT THE TIME. BEGAN AT 22,000 MILES. IN NOV. 2017 VEHICLE BEGAN LOSING POWER STEERING AT SPEEDS UNDER 3 MPH, ESPECIALLY IN REVERSE. ALSO SERVICE STABILITRAK LIGHT HAS COME ON RANDOMLY AT LOW SPEEDS. PROBLEM WAS INTERMITTENT BUT IS NOW BECOMING AN ALMOST DAILY OCCURRANCE. AFRAID THIS WILL LEAD TO AN ACCIDENT. SEVERAL CLOSE CALLS ALREADY. RADIO HAS ALSO TURNED OFF ON ITS ON ABOUT 5 TIMES IN THE LAST 60 DAYS. IT WILL NOT TURN BACK ON UNTIL VEHICLE IS RE-STARTED. RELATED OR UNRELATED, WHILE DRIVING AT NIGHT AND APPLYING BRAKE PEDAL I NOTICE A 1/2 SECOND DIMMING OF HEADLIGHTS AND DASH LIGHTS BEFORE THEY RETURN TO NORMAL BRIGHTNESS. BATTERY AND ALTERNATOR TESTED FINE BY DEALERSHIP. DEALERSHIP SAYS VEHICLE VIN IS NOT SUBJECT TO ANY RECALLS. DEALERSHIP WANTS ME TO REPLACE POWER STEERING GEAR FOR $2,500 WHICH THEY "THINK" MIGHT FIX THE PROBLEM. DON'T WANT TO SPEND $2,500 WITHOUT CERTAINTY IT IS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051728December 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SULLIVAN MOTORS AT (601) 765-8288 (3114 US 49, COLLINS, MS 39428) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051835December 1, 2017
ENGINE
MY 2011 GMC DURAMAX DISPLAYS CODES (P0676), (P2493), (P122D0 AND (P140A) RELATED TO THE EGR AND THROTTLE BODY. I LOCATED SPECIAL WARRANTY WORK #14353. I AM TOLD BY GM CUSTOMER CARE THAT MY PARTICULAR VIN IS NOT INCLUDED IN THE DURAMAX DIESEL WARRANTY ISSUE. I LOCATED THE FOLLOWING: 02/03/17NHTSA ID: 10090458 TSB ID: 14353 14353 - SPECIAL COVERAGE. ON SOME VEHICLES, THE SERVICE ENGINE SOON LIGHT MAY ILLUMINATE DUE TO AN INOPERATIVE EXHAUST GAS RECIRCULATION (EGR) COOLER BYPASS VALVE. DEALERS ARE TO REPLACE THE EGR COOLER BYPASS VALVE. WHERE DO I STAND IN GETTING GENERAL MOTORS TO HONOR THE WARRANTY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051597November 30, 2017
UNKNOWN OR OTHER
AT 50,000 MILES, AND 24 MONTHS AFTER PURCHASING IT NEW, THE AIR CONDITIONING STOPPED WORKING DUE TO A FAULTY CONDENSER. AFTER INVESTIGATING THIS PROBLEM I FOUND OUT THAT THERE IS AN EXTREMELY HIGH FAILURE RATE OF GMC TRUCKS FOR THE SAME EXACT PROBLEM. IT IS A WELL KNOWN DEFECT PER SEVERAL GM DEALERS WHO ARE LEFT TO DEAL WITH THE PROBLEM. A BRACKET TO SECURE THE A/C LINE WAS NEVER INSTALLED WHEN VEHICLE WAS BUILT, CAUSING MOVEMENT IN THE LINE WHICH EVENTUALLY CAN RUIN THE CONDENSER, AC LINE AND COMPRESSOR. I ASKED GM DEALER TO FIX UNDER WARRANTY BUT WAS TOLD THAT THE BEST THAT GM WAS WILLING TO DO WAS TO PAY 40% OF THE REPAIR BILL. THIS IS UNACCEPTABLE, AS THE DEFECT IS WIDESPREAD IN MANY OF THEIR LIGHT TRUCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051600November 30, 2017
UNKNOWN OR OTHER
AT 70,000 MILES, AND 30 MONTHS AFTER PURCHASING IT NEW, THE AIR CONDITIONING STOPPED WORKING DUE TO A FAULTY CONDENSER. AFTER INVESTIGATING THIS PROBLEM I FOUND OUT THAT THERE IS AN EXTREMELY HIGH FAILURE RATE OF GMC TRUCKS FOR THE SAME EXACT PROBLEM. IT IS A WELL KNOWN DEFECT PER SEVERAL GM DEALERS WHO ARE LEFT TO DEAL WITH THE PROBLEM. A BRACKET TO SECURE THE A/C LINE WAS NEVER INSTALLED WHEN VEHICLE WAS BUILT, CAUSING MOVEMENT IN THE LINE WHICH EVENTUALLY CAN RUIN THE CONDENSER, AC LINE AND COMPRESSOR. I ASKED GM DEALER TO FIX UNDER WARRANTY BUT WAS TOLD THAT THE REPAIR WOULD NOT BE DONE UNDER WARRANTY. THIS IS UNACCEPTABLE, AS THE DEFECT IS WIDESPREAD IN MANY OF THEIR LIGHT TRUCKS. I WAS FORCED TO REPAIR AT MY OWN EXPENSE WHEN THIS IS AN OBVIOUS DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051442November 30, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2003 GMC SIERRA 1500. WHEN THE VEHICLE WAS STARTED, EXHAUST FUMES ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHN PAUL'S BUICK GMC (3615 S 108TH ST, GREENFIELD, WI 53228 (414) 482-6246) WHERE IT WAS DIAGNOSED THAT THERE WAS A FRACTURED EXHAUST MANIFOLD GASKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST THE CONTACT BECAUSE THERE WAS NO RECALL ISSUED FOR THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. .*BF CONSUMER STATED WIFE SMELLED EXHAUST FUMES, CONSUMER CANNOT SMELL AND WAS GETTING HEADACHES AFTER DRIVING. PROBLEM IS FROM THE EXHAUST FUMES. UPDATED 8/15/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051449November 30, 2017
AIR BAGS, UNKNOWN OR OTHER
HIT DEER,CRACKED DASH ON BOTH DRIVER AND PASSENGER SIDE,AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11051477November 30, 2017
AIR BAGS
TAKATA RECALL RECEIVED RECALL BUT NO PARTS AVAILABLE TO REPAIR DEALER STATES NO UPDATES ONLY FROM CUSTOMERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051180November 29, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HATCHETT GMC AT 316-712-0627 AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051218November 29, 2017
AIR BAGS
TAKATA RECALL: IN JULY 2016 I RECEIVED A LETTER FROM GMC REF. GM RECALL 49152 WHICH STATED THAT I WOULD BE NOTIFIED WHEN PARTS ARE AVAILABLE TO REMEDY YOUR VEHICLE. I NEVER RECEIVED ANYTHING AND IN THE MEANTIME THE AIRBAG LIGHT CAME ON. IN THE SUMMER OF THIS YEAR I CALLED THE LOCAL DEALERSHIP AND THEY SET UP AN APPOINTMENT TO REPLACE THE AIRBAG BECAUSE OF THE RECALL. I HAD TO CANCEL THAT APPOINTMENT BECAUSE I COULD NOT MAKE IT TO THE APPOINTMENT. I LATER CALLED THE DEALERSHIP TO SETUP ANOTHER APPOINTMENT AND THIS TIME WAS TOLD THAT GMC WAS NOT GOING TO FIX/REPLACE THE AIRBAG. I ALREADY SPENT OVER $1200 TO REPLACE THE FRONT BRAKE COMPONENTS BECAUSE OF EXTENSIVE RUST WHICH DAMAGED THE FRONT BRAKE SYSTEM TO THE EXTENT THE WHEELS WOULD NO LONGER ROTATE WITHOUT GREAT EFFORT. THIS TRUCK WAS ORIGINALLY OWNED BY SOMEONE IN PA, THEN ON THE EASTERN SHORE OF MARYLAND THRU MAY 2016. THERE IS A LOT OF RUST ON THE UNDERCARRIAGE OF THIS VEHICLE - FROM I ASSUME, SALT AND WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051324November 29, 2017
SERVICE BRAKES
WHILE DRIVING ON TWO LANE ROAD,SERVICE BRAKE SYSTEM LIGHT FLASHED, VEHICLE WAS HARD TOO SLOW DOWN AND STOP. STOPPED VEHICLE AND SAW BRAKE FLUID WAS LEAKING FROM LEFT FRONT WHEEL BRAKE LINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Sierra