Ford Freestar Complaints

2,533 consumer complaints on file.

#10458738May 16, 2012
STRUCTURE:BODY
3RD ROW BENCH SEAT, DRIVERS SIDE U TYPE BOLT BRACKET( THE INSIDE PIECE THAT THE REAR SEAT LOCKS INTO)...COMPETELY RUSTED THROUGH AND PARTIALY FELL ONTO THE TIRE AND BRAKE ASSEMBLY. THE PASSENGERS SIDE IN ALSO CRACKED AND BRITTLE. THE VAN STILL RUNS FINE BUT WE CANNOT USE THE 3RD ROW SEAT. OUR CHILDEREN WERE SITTING ON IT WHEN IT FINALLY BROKE AND FELL ON THE WHEEL. IT MADE A HELL OF A NOISE . WE WERE ABLE TO GET STOPPED WITHOUT MUCH OF A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458576May 15, 2012
POWER TRAIN
THE VAN WOULD START AND DIE - WHEN IT DID STAY RUNNING YOU COULD PUT IT IN DRIVE OR REVERSE AND IT WOULDN'T MOVE - TOOK IT TO SANDERS FORD IN JACKSONVILLE, NORTH CAROLINA. - THEIR INSPECTION FOUND WATER IN THE PCM CONNECTOR - THEY CLEANED THE PCM CONNECTOR AND APPLIED DIELECTRIC GREASE - THE SERVICE MANAGER ALSO SAID FORD ADVISED THEM TO APPLY A BEAD OF CHAUKING TO DIVERT THE WATER AWAY FROM THE PCM CONNECTOR - IS THIS BEEN A PROBLEM WITH OTHER FREESTAR OWNERS. *JS [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458318May 14, 2012
POWER TRAIN
WATER SEEMS TO FIND ITS WAY INTO THE TRANSMISSION . WHEN THIS OCCURS IT DESTROYS THE TRANSMISSION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458317May 14, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE TRANSMISSION WAS REBUILT. THE FAILURE RECURRED APPROXIMATELY TWO YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT WATER WAS LEAKING INTO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458342May 14, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT NOTICED THAT THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE ABS SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 49,000. THE DEALER REPLACED THE HYDRAULIC CONTROL UNIT AND ABS MODULE. UPDATED 06/22/12*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458457May 14, 2012
POWER TRAIN
VEHICLE JUST STOPPED MOVING. ENGINE RUNNING BUT NO ENGAGEMENT. NO DRIVE OR REVERSE. STEERING AND BRAKES NOT AFFECTED. EEC TEST NO CODES. REPLACED TRANSMISSION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458492May 14, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
I AM USUALLY SATISFIED WITH THE FORDS THAT I HAVE POSSESSED. UNTIL I LEASED A 2006 FORD FREESTAR. AS MY HUSBAND WAS DRIVING WITH OUR 3 YOUNG CHILDREN, THE VAN HAD STALLED IN THE MIDDLE OF HIGH TRAFFIC AS WE WERE ENTERING. THANK GOD THAT NONE OF THE OTHER VEHICLES HAD HIT US. COME TO FIND OUT THAT IT WAS THE TORQUE CONVERTER. WE HAD ALSO FOUND OUT THAT THE FORD FREESTAR 2004 AN 2005 TORQUE CONVERTERS HAVE BEEN RECALLED. IT IS OBVIOUS THAT IT IS A FLAW OF THE MODEL. NOW WE ARE ON FOOT HAVING TO PAY THE 1100 EXPENSE OUT OF POCKET. HOW ARE WE TO DO THAT WHEN WE ARE HAVING FINANCIAL SITUATION AS IT IS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458128May 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED AND THE VEHICLE COULD NOT BE MOVED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND HAD THE VEHICLE TOWED TO THE DEALER FOR REPAIRS. THE DEALER ADVISED THE CONTACT THAT BECAUSE THE COMPONENT WAS NOT THE ORIGINAL MANUFACTURING EQUIPMENT, THEN HE WOULD NOT BE ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457910May 9, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER SIDE OF THE VEHICLE WAS RUSTED. THE REAR DRIVER SIDE WHEEL WELL WAS RUSTED AND REACHED THE FUEL FILLER PIPE. THE CONTACT ALSO STATED THAT THE REAR DRIVER SIDE SEAT WAS ALSO RUSTED AND WOULD NOT LOCK IN PLACE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND THE CURRENT MILEAGES WERE 96,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457761May 8, 2012
POWER TRAIN
WAS DRIVING KIDS TO BASKETBALL AND BEFORE GETTING OUT OF APARTMENT COMPLEX (THANK GOODNESS NOT ON HIGHWAY!) THE CAR STOPPED MOVING. FORTUNATELY I WAS ABLE TO MANEUVER IT TO A PARKING AREA. IT WOULD NOT GO FORWARD OR BACKWARD BUT THE ENGINE WAS STILL RUNNING. HAD IT TOWED TO AFFORD DEALERSHIP WITH MY RECALL LETTER REGARDING TORQUE CONVERTER BUT OF COURSE AFTER TELLING ME THEY FIRST HAD TO DO A DIAGNOSTIC TEST (FOR $250.00) EVENTUALLY, THEY DETERMINE THAT "IT WAS NOT THE TORQUE CONVERTER (T/C) BUT INTERNAL PROBLEMS WITHIN THE TRANSMISSION!?" (APPEARS THIS IS WHAT THEY TELL EVERYONE!) I HAD BROUGHT THE CAR THERE EARLIER IN MARCH WHEN I RECEIVED THE RECALL LETTER AND WAS TOLD THAT THE PARTS FOR THE RECALL WERE NOT AVAILABLE UNTIL 2ND QUARTER OF 2012. I WENT BACK IN EARLY APRIL AND AGAIN WAS TOLD THE SAME THING. THEN ON OR AROUND APRIL 10TH GUESS WHAT? MY CAR BROKE DOWN. I TOWED IT TO FORD AND ASKED THAT THE TORQUE CONVERTER BE REPLACED. THAT WAS WHEN I WAS TOLD ABOUT THE CHARGE FOR THE "DIAGNOSTIC TEST". AT FIRST I REFUSED AND JUST ASKED THAT THEY REPLACE THE T/C. THEY SAID THEY COULD NOT BECAUSE "WHAT IF THEY REPLACED IT AND THE CAR STILL DID NOT WORK?" I SAID I'LL TAKE THAT CHANCE. THEY SAID NO, AND WE DO NOT HAVE THE PARTS AVAILABLE. EVENTUALLY I HAD TO GET THE TRANS REBUILT FOR $3400.00! WHAT A RACKET THEY HAVE! AN AMERICAN COMPANY WHOM I WAS TRYING TO BE LOYAL TO TAKING ADVANTAGE OF THEIR CONSUMERS!! WE HAVE TO FIGHT BACK, DON'T LET FORD GET AWAY WITH THIS!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457774May 8, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE TRAVELING 55 MPH, THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY SHIFTED OUT OF GEAR, AS IF THE VEHICLE WAS SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) DID NOT APPLY TO HIS VIN. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457651May 7, 2012
POWER TRAIN, ELECTRICAL SYSTEM
POWER CONTROL MODUAL (PCM) GETS WET DUE TO POOR DESIGN AND TRANSMISSION FAILS TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457561May 5, 2012
POWER TRAIN
RE: RECALL 11S25 A TRANSMISSION FAILURE JUST HAPPENED TO MY WIFE TODAY ON THE LONG ISLAND EXPRESSWAY AT EXIT 43 AREA. SHE WAS PASSING A CAR IN THE PASSING LANE DOING 60 AND SUDDENLY LOST POWER, SHE WAS LUCKY SHE WAS ABLE TO GET OVER THE 3 REQUIRED LANES TO SAFETY. I HAD RECEIVED A LETTER A FEW MONTHS AGO ABOUT THE TRANSMISSION TORQUE CONVERTER FAILING RECALL AND THAT PARTS WERE NOT AVAILABLE TILL JUNE IN THE MEANTIME I HAVE TO PAY FOR A TOW NOW AND TOLD IT WOULD BE 2-4 WEEKS BEFORE THE VAN IS REPAIRED IF THAT IS THE PROBLEM. IT SEEMS TO ME THEY ARE TRYING TO WEASEL OUT ALREADY AND ANY GOOGLE SEARCH ABOUT THIS BRINGS UP PAGES OF HITS ON THIS ISSUE WITH THE SAME SYMPTOMS.. THIS MEANS I MAY BE WITHOUT A CAR FOR THE NEXT 4 WEEKS?? THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457578May 5, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
WAS ON A VERY BUSY HIGHWAY. THE FREESTARS DASH LIGHTS LITE UP AND WENT BACK OFF. AC CUT OFF THEN EVERYTHING STARTED WORKING AGAIN. ABOUT 30 SECONDS LATER THE FREESTAR DIED AT 65. I WAS ABLE TO COAST TO A STOP ON THE SHOULDER. AGAIN ON MAY 5 2012 THE LIGHTS STARTED FLICKERING AND THE AC STARTED TO BLOW HARD AND IT WOULD SLOW BACK DOWN THEN THE DASH LIGHTS ABS,BRAKE,BATTERY LIGHTS WOULD BLINK ON AND OFF THEN THE FREESTAR DIED AGAIN AT 70 MPH. BRAKES DIDN'T WORK I WAS GOING THROUGH A INTERSECTION AND HAD TO USE THE E BRAKE. FREESTAR HAS DONE THIS SEVERAL TIMES OVER THE LAST MONTH I JUST HIT THE HIGH SPOTS. IT HAS HAD TEST AFTER TEST AND I'M ALWAYS TOLD A DIFFERENT STORY! I JUST WANT MY VAN FIXED BEFORE SOMEONE GETS HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457448May 4, 2012
POWER TRAIN
WITHOUT WARNING AND AT VARIOUS SPEEDS THE TRANSMISSION ON OUR 2006 FORD FREESTAR WILL LOSE POWER. I WOULD DESCRIBE IT AS A HICCUP EFFECT WERE POWER IS LOST AND GAINED SEVERAL TIMES IN A 15-30 SECOND TIME PERIOD (SWITCHING GEARS?). CONSISTENTLY THIS WILL HAPPEN BETWEEN THE SPEEDS OF 55 -60 MPH, AND ALMOST ALL THE TIME THIS WILL HAPPEN WHEN THE ENGINE REQUIRES MORE POWER GOING UP HILLS. WE ARE TAKING IT TO OUR SECOND REPAIR SHOP IN ONE MONTH TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457109May 2, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
FORD'S RECALL 11S25 SAYS IT PERTAINS TO 2004-05 MODEL YEARS ON THE TORQUE CONVERTER FAILURE. MINE IS A 2006 FREESTAR AND IT HAS THE SAME EXACT PROBLEM. THE TORQUE CONVERTER FAILED ON IT DRIVING DOWN THE HIGHWAY. WHY IS YEAR NOT COVERED ? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457166May 2, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS PERFORMING AS NORMAL UNTIL THE VEHICLE WAS SERVICE UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AFTER THE REPAIRS, THE VEHICLE HAD BECOME RESISTANT TO ACCELERATION ATTEMPTS AND COULD NOT BE DRIVEN. THE DEALER WAS CONTACTED AND ADVISED THAT DEBRIS FROM THE TORQUE CONVERTER COULD HAVE TRAVELED INTO THE TRANSMISSION, CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457000May 1, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED ON TO THE SHOULDER AND THEN TOWED TO THE DEALER. THE DEALER INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER NEEDED REPLACING. IN ADDITION, THE DEALER ADVISED THAT THE PARTS NEEDED TO MAKE THE REPAIR WOULD NOT BECOME AVAILABLE UNTIL THE MIDDLE OF JUNE. THE MANUFACTURER WAS NOTIFIED WHO CONFIRMED THAT THE PARTS WOULD BECOME AVAILABLE IN JUNE AND OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456917April 30, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
VEHICLE LOST ALL POWER ON I 95 IN SC DUE TO TORQUE CONVERTER. IT WAS TOWED TO FORD DEALERSHIP, WE RENTED A CAR TO DRIVE HOME TO NC, OVER 350 MILES AWAY. FINALLY AFTER 5 WEEKS, OUR VEHICLE IS NOW READY TO BE PICKED UP. HOWEVER, IT NEEDED A NEW TRANSMISSION, DUE TO METAL FLAKES IN THE TRANSMISSION. IT SEEMS EVERY CAR THAT HAS THIS PROBLEM WITH A FAILED TORQUE CONVERTER NEEDS A NEW TRANSMISSION DUE TO THE METAL FLAKES. READING THE BLOGS, TRANSMISSION SPECIALISTS ARE SAYING THAT THESE METAL FLAKES ARE FROM THE TORQUE CONVERTER WHICH IS HOUSED IN THE TRANSMISSION. FORD'S RECALL LETTERS WERE NOT SENT IN A TIMELY MANNER, WE HAD ONLY BEEN GONE FOR A WEEK ON A TRIP TO FL AND WHEN WE GOT HOME & PICKED UP THE MAIL, THERE WAS A RECALL LETTER. WE SURELY NEVER WOULD HAVE TAKEN THIS VEHICLE ON A TRIP HAD WE KNOWN THIS WAS POSSIBLE. FORD REFUSES TO PAY FOR ANYTHING. I WOULD LIKE TO SEE RESEARCH DONE AS FAR AS THE TORQUE CONVERTER AFFECTING THE TRANSMISSIONS. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456797April 29, 2012
POWER TRAIN
THE POWER TRAIN SHIFT TO LOST OF POWER AND NOT WANTING TO MOVE IN FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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