Ford Freestar Complaints

2,533 consumer complaints on file.

#10464243July 5, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR WHEEL WELLS WERE COMPLETELY RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED AND THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT TOUCH THE VEHICLE TO AVOID THE LIABILITY. THE RUST HAD DAMAGED THE LUGS FOR THE SEAT BELT ANCHORS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464930July 5, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER STATES THAT THE PARTS FOR THE TORQUE CONVERTER OUTPUT SHAFT RECALL ARE NOT AVAILABLE. *KB THE CONSUMER STATED HE EXPERIENCED LOSS OF POWER WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464274July 5, 2012
ENGINE, ELECTRICAL SYSTEM
AFTER DRIVING IN OR AFTER A HARD RAIN, THE ENGINE LIGHT COMES ON AND THE ENGINE RUNS VERY ROUGH AND OFTEN STOPS. HAS HAPPENED WHILE DRIVING ON HIGHWAY AT 55MPH. COWL WAS REMOVED AT DEALERSHIP TO PREVENT WATER INTRUSION IN OCT2010, BUT SAME PROBLEM STARTED HAPPENING AGAIN IN 2012... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464285July 5, 2012
POWER TRAIN
REQUEST UPDATE STATUS ON SAFETY RECALL NOTICE 11S25 NHTSA RECALL 12V-006, WORN SPINES IN TRANSMISSION TORQUE CONVERTER. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER PER THEIR MARCH 2012 RECALL LETTER. I WANT TO TAKE MY 2004 FREESTAR TO A LOCAL SAN ANTONIO DEALER TO IMPLEMENT THIS RECALL BEFORE ANY FATAL ACCIDENTS OCCUR WITH MY VEHICLE. FORD REPRESENTATIVE STATED THEY HAD UNTIL 2ND QUARTER 2012 TO BEGIN THIS RECALL. MY LOCAL DEALERS REFUSE TO EVEN CHECK MY TRANSMISSION OR ORDER REPLACEMENT PARTS UNTIL THEY RECEIVE A SECOND LETTER FROM FORD CORPORATE HEADQUARTERS. BECAUSE IT IS NOW 3RD QUARTER 2012, FORD MOTOR COMPANY IS IN NON-COMPLIANCE WITH YOUR RECALL. IF POSSIBLE, PLEASE PROVIDE ME WITH AN UPDATE STATUS (IF ANY) ON THIS RECALL AND NOTE THE INACTION AND INSENSITIVE RESPONSE BY FORD MOTOR COMPANY REGARDING THIS VITAL SAFETY RECALL. THANK YOU FOR YOUR TIME AND ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464117July 3, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. IN ADDITION, THE VEHICLE ABNORMALLY LUNGED FORWARD WHILE SITTING IDLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO ADVISED THAT THE THROTTLE FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS. 52,452.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464122July 3, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT HE BELIEVED THAT THE TORQUE CONVERTOR THAT WAS REPLACED UNDER THE RECALL WAS DEFECTIVE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES WITH THE RECENTLY INSTALLED TORQUE CONVERTOR. THE VEHICLE WAS NOT TAKEN TO DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED A REIMBURSEMENT FOR THE PREVIOUS REPAIR OR A SECOND REPLACEMENT OF THE TORQUE CONVERTER UNDER RECALL. THE CURRENT AND FAILURE MILEAGE WAS 102,586.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463554June 29, 2012
ELECTRICAL SYSTEM, ENGINE
UPON EXITING THE FREEWAY ONTO SECONDARY STREET THE VEHICLE STALLED OUT COMPLETELY. WE LOST ALL DRIVING FUNCTION, POWER STEERING ETC IN AN INSTANT. LUCKILY IT WAS LATER IN THE EVENING AND NOT MUCH TRAFFIC WAS BEHIND US AS THIS ROAD IS TYPICALLY VERY CONGESTED. WE WERE ABLE TO GLIDE INTO A TURN LANE AND OFF OF THE MAIN ROAD. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED. LOCAL FORD DEALER CONCLUDED THE PCM SHORTED OUT AND THERE WAS A BLOWN IGNITION COIL. WE HAD CAR TOWED FOR SECOND OPINION AS WE COULD NOT BELIEVE THAT AT 40,000 MILES THE ENTIRE COMPUTER THAT CONTROLS THE ENGINE WOULD SHORT FOR NO APPARENT REASON. OUR REGULAR AUTO SHOP AGREED THAT THE PCM HAD SHORTED CAUSING IGNITION COIL TO FAIL AND BOTH HAD TO BE REPLACED RESULTING IN $1200 IN FEES/SERVICES AND A WEEK WITHOUT OUR VEHICLE SINCE THE PART (ACCORDING TO THE SERVICE SHOP) SHOULD NEVER GO BAD AND THEY DON'T KEEP THEM IN STOCK. WE FEEL AS IF FORD SHOULD BE HELD RESPONSIBLE FOR THEIR FAULTY MANUFACTURING AS WE DID NOTHING TO AID IN THE FAILING OF THIS PART AND MINIMAL MILEAGE/ WEAR AND TEAR HAS OCCURRED TO THE VEHICLE. WE WERE MERELY A FAMILY DRIVING HOME (WITH TWO TODDLERS) FROM A FATHER'S DAY DINNER WHO ENDED UP AT SIGNIFICANT SAFETY RISK WHEN OUR VAN JUST STOPPED MOVING, THANK GOODNESS FOR THE SLOW TRAFFIC FLOW THAT EVENING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463592June 29, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE AND POSSIBLY WOULD NOT BECOME AVAILABLE FOR APPROXIMATELY THREE YEARS. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE CONTACT STATED THAT THE PARTS WERE SUPPOSED TO BE AVAILABLE AT THE CURRENT TIME AND WAS NOT BEING HONORED WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/08/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463600June 29, 2012
STRUCTURE:BODY
THE ANCHOR PLATE THAT HOUSES THE LATCH FOR THE THIRD ROW SEATS RUSTED OUT AND COMPLETELY DETACHED FROM THE VEHICLE. THE PLATE IS HOUSED IN THE REAR LEFT TIRE HUB. THERE IS SUBSEQUENTLY NO WAY TO USE THE THIRD ROW SEATS AND A LARGE HOLE IN THE WALL OF THE VEHICLE THAT IS OPEN TO THE OUTSIDE. IT IS EXACTLY THE ISSUE DESCRIBED IN THIS NEW YORK TIMES ARTICLE: HTTP://WHEELS.BLOGS.NYTIMES.COM/2012/04/27/AGENCY-UPGRADES-INVESTIGATION-OF-63000-FORD-FREESTAR-MINIVANS-FOR-RUST-CONDITION/ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463393June 28, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS SEVERE HESITATION AND THEN IMMEDIATELY THE TRANSMISSION COMPLETELY LOSS POWER. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE TORQUE CONVERTER UNDER THE NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). TWO WEEKS AFTER THE REPAIR WAS PERFORMED, THE TRANSMISSION WOULD NOT FUNCTION IN THE REVERSE GEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/6/12 *CN UPDATED 08/16/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463366June 27, 2012
SEATS
WE WERE RETURNING HOME FROM WEEKEND TRIP WHEN I NOTICED RUBBING NOISE AND HOT RUBBER SMELL COMING FROM REAR OF VAN. TWO CHILDREN IN REAR SEAT SAID SEAT WAS VIBRATING BADLY. I AM A STATE CERTIFIED MASTER MECHANIC SO I PULLED OVER TO INVESTIGATE. I FOUND THAT BOTH REAR SEAT STRIKERS HAD RUSTED LOOSE AND THE SEAT PUSHED THE METAL AND STRIKER AGAINST THE LEFT REAR TIRE. I FEEL THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IF THE METAL RUBBING ON THE TIRE HAD CAUSED A BLOWOUT. THE CHILDREN IN THE REAR SEAT COULD HAVE BEEN SERIOUSLY INJURED FROM THE TIRE AND FROM THE SEAT NOT BEING SECURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463126June 26, 2012
SEATS:MID/REAR ASSEMBLY, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS USED AS A TAXI AND A CUSTOMER COMPLAINED THAT THE REAR SEATS WERE LOOSE. THE CONTACT THEN NOTICED THAT THE REAR SEATS WERE OUT OF PLACE AND THE REAR DRIVER'S SIDE WHEEL WELL WAS RUSTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR REPAIR. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE AND CURRENT MILEAGES WERE 269,359.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462910June 24, 2012
SEATS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
3RD ROW SEAT WOULD NOT LATCH ON THE DRIVER SIDE OF THE VEHICLE. UPON INSPECTION, IT WAS DETERMINED THAT THE ANCHOR USED TO ATTACH THE SEAT HAS COMPLETELY RUSTED AND IS NO LONGER FUNCTIONING. THE RUST IS FROM THE TIRE WELL AND THE TIRE IS VISIBLE FROM INSIDE THE VEHICLE. THE 3RD ROW SEAT IS NOW UNUSABLE AND UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462864June 23, 2012
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MY FREESTAR HOME, PULLING INTO MY COMPLEX WHEN THE BATTERY LIGHT CAME ON, THEN A SECOND LATER THE BRAKE LIGHT, THEN ALL THE POWER TO THE VAN WAS LOST. I HAD NO CONTROL, THE ENTIRE ELECTRICAL SYSTEM WENT OUT, THE ENGINE SHUT OFF, I HAD TO RUB THE VAN UP AGAINST THE CURB TO STOP IT. WHEN I GOT IT GOING AGAIN AND PARKED IN MY PARKING SPOT THE BATTERY LIGHT CAME ON AGAIN AND I LOST ALL POWER AGAIN. THE NEXT DAY I REPLACED THE BATTERY AS I WAS TOLD IT COULD BE A BATTERY ISSUE, BUT EVEN WITH THE NEW BATTERY THE LIGHT WAS STILL ON. I HAD THE ALTERNATOR AND THE BATTERY CABLES CHECKED AND IT WAS FINE. THEN I WAS TOLD IT MAYBE THE PCM WHICH IS A KNOWN ISSUE WITH THIS MODEL AND WHAT I EXPERIENCED IS THE IDENTIFIED ISSUE...THIS IS VERY SERIOUS AS I WAS BRING HOME MY FAMILY HOME AND WE JUST GOT OFF THE HIGHWAY LIKE 5-10 MINUTES BEFORE THIS THING SHUT DOWN ON ME, IF THIS WAS THE HIGHWAY WE COULD HAVE BEEN SERIOUSLY HURT. PLUS NOW I CAN'T EVEN DRIVE BECAUSE THE PART IS NOT AVAILABLE, IT'S ON BACK ORDER, SO THIS MUST MEAN A LOT OF PEOPLE ARE HAVING THIS ISSUE. WE NEED TO HAVE A RECALL ON THIS BEFORE PEOPLE GET HURT OR KILLED, ESPECIALLY WHEN IT'S A KNOWN ISSUE HTTP://NHTHQNWWS111.ODI.NHTSA.DOT.GOV/ACMS/DOCSERVLET/ARTEMIS/PUBLIC/PURSUITS/2009/DP/INSL-DP09004-35644P.PDF !!!!! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462788June 22, 2012
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE ON MAIN HIGHWAY TRAVELING 55 MPH TRANSMISSION STOPPED WORKING. ENGINE WAS RUNNING BUT WHEN ATTEMPT TO ACCELERATE NOTHING HAPPENED, MAKING FOR A VERY HAZARDOUS CONDITION. FORD WAS NOTIFIED OF RECALL AND SENT LETTER IN MARCH 2012, SAYING CONDITION WOULD BE COMPLETED BY END OF 2ND QUARTER OF 2012, BUT THEY HAVE NOT EVEN STARTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462553June 21, 2012
POWER TRAIN
I HAVE FILED A COMPLAINT BEFORE ON THIS WEBSITE ABOUT MY FROD FREESTAR SUDDENLY NOT MOVING. GOING UP A RAMP IN THE DARK WHEN CAR JUST STOPPED GOING FORWARD. SAME COMPLAINT AS MANY OTHERS HERE. I HAVE EMAILED FORD SEVERAL TIMES TO FIND OUT IF THE 2006 WILL BE RECALLED LIKE THE 04 AND 05 MODELS WITH THE SAME EXACT PROBLEM. JUST KEPT GETTING THE STANDARD WE AREN'T RESPONSIBLE ANSWER. I CALLED FORD 2 DAYS AGO TO VERBALLY FILE A COMPLAINT. I WAS TOLD THAT 1) REBUILT PARTS ARE BETTER THAN NEW PARTS, SO THAT'S WHY I HAVE A REBUILT TRANSMISSION IN MY VAN NOW AND 2) THAT FORD WON'T RESPOND ABOUT A RECALL UNLESS THEY START GETTING PHONE CALLS FROM PEOPLE WITH THE SAME COMPLAINT. SO DO LETTERS AN EMAILS ABOUT THE PROBLEM NOT COUNT? DON'T KNOW IF ANYONE IS FOLLOWING THE COMPLAINTS ON HERE BUT I THOUGHT I WOULD SHARE JUST IN CASE. I PAID $2600 TO GET A REBUILT TRANSMISSION PUT IN MY CAR BY FORD AND I REALLY WANT MY MONEY BACK AND FAITH ONCE AGAIN IN MY VEHICLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462370June 20, 2012
POWER TRAIN
WAS STOPPED AT STOP SIGN GAVE IT GAS TO TURN LEFT LOSS POWER ENGINE WAS RUNNING. ALMOST GOT HIT BY ONCOMING TRAFFIC WAS ABLE TO COAST DOWN HILL NO POWER IN TRANSMISSION. CHECKED FLUID OK. TRIED TO PUT IN REVERSE AND DRIVE NOTHING PUSHED TO SIDE OF ROAD. VERY DANGEROUS SITUATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462201June 19, 2012
POWER TRAIN
TRAVELING IN TOWN ON FATHERS DAY WITH 8 YR OLD SON AND 8 MONTH OLD DAUGHTER , LOST FORWARD POWER TRAVELING AT 30 MPH , ALMOST CAUSED ACCIDENT. FINALLY MADE IT TO SIDE OF ROAD, COULD NOT GET FORWARD/REVERSE POWER . HAD TO HAVE IT TOWED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461581June 19, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/12V006000. RELATED TO TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT MOVE FORWARD OR GO IN REVERSE. THE CONSUMER HAD THE NECESSARY PARTS REPLACED AT HER EXPENSE. THE CONSUMER IS SEEKING REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462132June 18, 2012
POWER TRAIN
WE HAVE A 2004 FREESTAR IN OUR CORPORATE FLEET. IN MARCH 2012 WE HAD A MAJOR TRANSMISSION REPAIR. THIS WAS ONE MONTH BEFORE WE RECEIVED THE RECALL NOTICE. THE ISSUE WAS EXACTLY AS DESCRIBED IN THE RECALL NOTICE. CAN WE SUBMIT THE REPAIR FOR ANY REIMBURSEMENT FROM FORD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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