Ford Focus Complaints

22,326 consumer complaints on file.

#10105618January 2, 2005
ELECTRICAL SYSTEM:IGNITION
THE IGNITION ON MY 2000 FORD FOCUS ZX3 WILL NOT TURN. THE PROBLEM HAS BEEN ONGOING FOR ABOUT 4 MONTHS. A FORD TECHNICIAN SAID TO LIGHTLY TAP THE KEY THEN TRY TURNING THE IGNITION. THIS METHOD HAS SEEMED TO WORK. HOWEVER, I HAVE BEEN HAVING TO TAP HARDER AND HARDER TO THE POINT OF HURTING MY HAND FROM HITTING IT SO HARD. I'VE READ SEVERAL FORD INTERNET FORUMS WHERE OWNERS HAVE HAD THE SAME EXACT PROBLEM. IF THIS IS A KNOWN PROBLEM WITH FORD FOCUS IGNITIONS THERE SHOULD BE A RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104886January 1, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCK CYLINDER WOULD NOT TURN AFTER THE KEY WAS INSERTED THE KEY WAS HARD TO GET INTO THE CYLINDER BEFORE IT SEIZED. I DID SOME RESEARCH AND ON THE AUTOMOTIVE TALK NET I WAS ABLE TO PRINT OUT 35 PAGES OF THE SAME COMPLAINTS WITH 3 TO 4 COMPLAINTS ON EACH PAGE. A FEW OF THE COMPLAINTS SAID THAT TOW TRUCK DRIVERS HAD TOLD THEM THEY HAVE HAD SEVERAL CALLS WITH THE SAME PROBLEM, AS DID THE LOCK SMITH I CALLED TO FIX MINE. THE COST WAS $200.00*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104898January 1, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FOR SEVERAL WEEKS MY DRIVER SIDE PASSENGER DOOR WOULD ENGAGE SPORADICALLY. AT TIMES IT WOULD NOT ENGAGE AT ALL. FINALLY, THE DOOR OPENED WHILE I WAS MAKING A RIGHT HAND TURN AND WHILE MY THREE CHILDREN WERE OCCUPYING THE BACK SEATS! FORTUNATELY NO ONE WAS HURT BECAUSE WE USE SEAT BELTS. THE INTERIOR LATCH MECHANISM WAS REPLACED AT OUR EXPENSE (276.18); HOWEVER, THE MECHANIC SAID TO KEEP OUR RECEIPTS BECAUSE HE HAD SEEN MANY SUCH CASES AND IT SHOULD BE RECALLED. TO DATE IT HAS NOT, AND IF THIS IS NOT A SAFETY ISSUE I DON'T KNOW WHAT IS. ALSO, THIS IS NOT A MATTER OF MAINTENANCE SO SUCH A YOUNG (4 YEAR OLD) CAR SHOULD NOT HAVE PROBLEMS SUCH AS THIS OR OTHERS I HAVE ENCOUNTERED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105593December 30, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
VEHICLE DID NOT START WHEN THE KEY WAS INSERTED IN THE IGNITION. CONSUMER TOOK VEHICLE TO DEALER FOR THE SECOND TIME, AND RESULTS SHOWED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104801December 30, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOORS VERY DIFFICULT TO GET TO STAY CLOSED. WHEN SLAMMED,THEY DO NOT LATCH SHUT. ON ONE OCCASION, IT TOOK OVER 30 MINUTES SLAMMING THE DOORS BEFORE THEY FINALLY STAYED SHUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104814December 30, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
UNSURE OF EXACT DATE- IGNITION SWITCH HAS GONE OUT THREE TIMES CAR HAS TO BEEN TOWED AWAY ALL THREE TIMES. PRESTIGE FORD MECHANIC SAYS IT IS HOW THE PART IS MADE WONT COVER AFTER 36,000 MILES BECAUSE IT IS ELECTRICAL. DEALERSHIP ADMITS IS RECURRING AFTER WARRANTY DEFECT BUT FORD COMPANY WILL NOT TAKE RESPONSIBILTY FOR BAD PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104819December 30, 2004
ELECTRICAL SYSTEM:IGNITION
THE IGNITION SWITCH LOCKED UP, THE KEY WILL NOT TURN THE STEERING IS LOCKED IN PLACE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105482December 29, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEAT WARMER BURNED THROUGH THE FABRIC BURNING THE SEAT AND CAUSING A FIRE. THE CONSUMER WILL TAKE THE VEHICLE TO THE DEALER TO DETERMINE THE CAUSE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10104734December 29, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY WONT WORK IN THE CAR IT WONT TURN. MY 19 YEAR DAUGHTER WAS LEAVING WORK WHEN SHE WENT TO START THE CAR IT WOULDN'T WORK. IT WAS DARK AND NOT A GREAT NEIGHBORHOOD THIS IS NOT AN UNUSUAL PROBABLY WITH THE FORD FOCUS IT NEEDS TO BE FIXED BY FORD AND FIXED NOW! (2000 FORD FOCUS). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104619December 28, 2004
SERVICE BRAKES, HYDRAULIC
1. SPINDLE HOLDING BRAKES WAS STRIPPED. 2. REPORTED BY COVINGTON FORD THIRD AUTO THAT HAD TO BE REPLACED 3. NO EXPLANATION AS TO WHY SPINDLE FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104651December 28, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS, EQUIPMENT:MECHANICAL
I OWN A 2000 FORD FOCUS. THE WHEEL BEARINGS HAVE BEEN REPLACED 3 TIMES. IT APPEARS THAT THEY WILL FAIL EVERY 20,000 MILES. I HAVE NOTIFIED FORD MOTOR CO. AND THEY HAVE ADVISED ME THAT THEY CANNOT HELP AT THIS TIME. I ASSUMED WHEN I PURCHASED THIS CAR THAT IT WAS SAFE AND RELIABLE. I AM SORRY TO SAY THAT I WAS WRONG. I FIND IT HARD TO BELIEVE THAT ANY CAR IN MICHIGAN WOULD NEED TO HAVE THE WHEEL BEARINGS REPLACED EVERY 20,000 MILES. THE FIRST FAILURE OCCURRED BEFORE THE RECALL WHEN MY DAUGHTER WAS DRIVING THE CAR. THE TIRE WAS SHAKING AND ALMOST FELL OF THE CAR. THE SECOND FAILURE OCCURRED DURING THE RECALL. THE THIRD FAILURE OCCURRED WHEN MY DAUGHTER NOTICING A LOUD HUMMING FROM THE REAR OF THE CAR. I HAVE CONTACTED FORD MOTOR CO. CUSTOMER CARE CENTER TWICE AND THEY HAVE INFORMED ME THAT DUE TO THE MILEAGE OF THE CAR (68,000) THAT THEY ARE UNABLE TO HELP ME AT THIS TIME. I ADVISED THEM THAT THE REPAIR WAS ONLY 20,000 MILES OLD. THEY ADVISED ME THAT THIS DOES NOT MATTER TO THEM. IF FORD HAD CORRECTLY FIXED THE PROBLEM, IN MY MIND, IT SHOULD NOT OCCUR AGAIN EVERY 20,000 MILES. IF FORD IS JUST REPLACING THE PART WITH THE ORIGINAL DESIGN PART, IT WILL CONTINUE TO FAIL. I WOULD HATE TO SEE A DEATH OCCUR BECAUSE THIS DESIGN FLAW WAS NOT FIXED CORRECTLY. FORD IS ALSO STATING THAT WE MUST PAY FOR THE REPAIRS BECAUSE WE DID NOT 'PAY' FOR THE EXTENDED WARRANTY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104542December 27, 2004
ELECTRICAL SYSTEM:IGNITION
AFTER STOPPING AT A LOCAL SAFEWAY SUPERMARKET I WENT TO MY CAR AND WAS UNABLE TO TURN THE KEY IN THE IGNITION. I THOUGHT THAT MAYBE MY WHEEL WAS LOCKED SO I ATTEMPTED TO PULL ON THE WHEEL WHILE TURNING THE KEY BUT HAD NO LUCK. I TRIED THIS FOR APPROXIMATELY 30 MINUTES BEFORE GIVING UP. I CONTACTED AAA ON SUNDAY DECEMBER 26 AND WAS TOLD A LOCKSMITH WILL BE OUT TO UNLOCK MY WHEEL. ABOUT 10 MINUTES LATER I RECEIVED A PHONE CALL FROM AAA EXPLAINING TO ME THAT THEY FELT A LOCKSMITH WOULD DO NO GOOD WITH MY VEHICLE SINCE I OWN A 2000 FORD FOCUS AND IN AAA'S EXPERIENCE MY PARTICULAR PROBLEM IS A COMMON DEFECT AND I SHOULD HAVE IT TOWED TO A DEALER BECAUSE MY IGNITION WILL MOST LIKELY NEED TO BE REPLACED. I CONTACT MY LOCAL DEALER MONDAY THE 27 AND WAS TOLD THAT THEY WOULD BE HAPPY TO FIX THE PROBLEM BECAUSE THEY PERFORM THAT REPAIR ALL THE TIME, BUT THERE IS NO RECALL SO I WOULD HAVE TO PAY FOR THE REPLACEMENT. I CHECKED ONLINE AND FOUND HUNDREDS OF OTHER 2000AND 2001 FORD FOCUS OWNERS WITH THE SAME PROBLEM, EVEN SOME THAT HAD THE STEERING MECHANISM LOCK WHILE THE CAR WAS IN MOTION. THIS SEEMS LIKE A VERY SERIOUS PROBLEM. I HAVE DECIDED TO HAVE MY OWN MECHANIC REPLACE THE IGNITION SYSTEM, BECAUSE DURRING RESEARCH I ALSO FOUND THAT THOSE THAT HAD THE IGNITION SYSTEM REPLACED AT A DEALER HAD A REACCURANCE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104565December 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE REAR DRIVERSIDE DOOR OF MY 2001 FORD FOCUS SE BEGAN TO NOT WORK. I NOTICED THE DOOR WAS AJAR WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO CLOSE IT AND IT WOUDL NOT CLOSE. IT CONTINUED TO BOUNCE OPEN.*AK I TOOK IT TO A FORD DEALERSHIP. THEY EXPLAINED TO ME THAT THE LATCH WAS BROKEN AND NEEDED TO BE REPLACED FOR $204.00. I USED THE DOOR MAYBE TWO TIMES A WEEK. THE MECHANIC THEN PROCEEDED TO TELL ME THAT THE LATCHES ON THE FOCUS ARE NOT WORKING CORRECTLY. HE SAID THEY RUST OUT TO THE POINT OF NOT WORKING. OF COURSE I'M A LITTLE PEEVED. I BOUGHT MY FIRST BRAND NEW CAR AND THE DOOR LOCK RUSTS OUT AFTER THREE YEARS! I'VE OWNED 10 YEAR-OLD CARS AND NEVER HAD A PROBLEM. I THINK IT'S A DEFECT OF FORD AND THEY SHOULD COVER THE COST. I'M JUST THANKFUL, NO ONE HAD TO RIDE IN MY BACK SEAT AND HAVE THE LOCK FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104439December 24, 2004
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
KEY GETS STUCK IN IGNITION AND CAR WON'T CRANK . THIS JUST HAPPENED TO ME AGAIN AND IT'S 17 DEGREES OUTSIDE AND ICY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104446December 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
1.) BRAKE LIGHT FLICKERED, BUT BRAKES WORKED, ON 40 MILE COMMUTE FROM WORK TO HOME. 2.) BRAKES FAILED COMPLETELY (PEDAL WENT TO FLOOR) AS I STOPPED CAR IN MY GARAGE. INSPECTION REVEALED FRONT DRIVER BRAKE LINE CUT OPEN BY INNER PLASTIC WHEEL WELL COVER-I HAVE DIGITAL PICTURES. LOST ALL FLUID IN UPPER RESOVOIR. OLD PARTS ARE AVAILABLE. 3.)BRAKE LINE WAS REPLACED, PLASTIC WHEEL WELL COVER WAS TRIMMED AWAY FROM BRAKE LINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104305December 22, 2004
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, SUSPENSION:FRONT
MY 2001 FORD FOCUS HAS STALLED AGAIN. THIS IS ABOUT THE 4TH TIME. LOCAL MECHANIC FOUND PROBLEM TO BE FUEL INJECTOR PUMP. DEALERSHIP CLAIMS THAT IS ONLY BATTERY REPLACEMENT. I HAVE ALL OLD PARTS FROM RECENT SERVICE AT DEALERSHIP. I WOULD LIKE TO SEE THIS VEHICLE RECALLED. FOUND INTERNET ARTICLE THAT STATES THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THIS MAKE/MODEL. HTTP://WWW.THEAUTOCHANNEL.COM/F/MANIA/REPAIR/NEWS.HTML?MANIA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104315December 22, 2004
ELECTRICAL SYSTEM:IGNITION
MY IGNITION LOCKED UP ON MY 2001 FORD FOCUS, CAN'T START THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105221December 22, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING, THE ENGINE STALLED INTERMITTENTLY. THE CONSUMER MANAGED TO RESTART THE VEHICLE. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104206December 21, 2004
ELECTRICAL SYSTEM:IGNITION
THE KEY TO MY VEHICLE HAS BEEN INCREASINGLY DIFFICULT TO USE IN MY IGNITION OVER THE PAST YEAR. AT TIMES IT WOULD TAKE UP TO 2 HOURS TO GET THE KEY TO WORK AND THE IGNITION STARTED. THE LAST TIME THIS HAPPENED, MY WIFE AND TWO CHILDREN WERE STRANDED WITH NO WAY OF GETTING HOME. FINALLY, AFTER SEVERAL ATTEMPTS AND A LENGTHY AMOUNT OF TIME LATER, SHE WAS ABLE TO GET THE KEY TURNED AND THE CAR STARTED. THE IGNITION CYLINDER IN MY VEHICLE IS NOW COMPLETELY BROKEN (OR SOMETHING SIMILAR). I AM UNABLE TO USE MY VEHICLE AT ALL NOW. AFTER TWO DAYS OF ATTEMPTING TO TURN THE KEY, IT HAS FAILED. THE FAILURE HAS NOT BEEN CORRECTED YET, BUT I AM AWARE THAT A NEW IGNITION CYLINDER WILL NEED TO BE INSTALLED ON THE VEHICLE. THIS WILL CONSIST OF TOWING THE VEHICLE TO THE DEALERSHIP BECAUSE THERE IS NO WAY OF STARTING THE CAR OR UNLOCKING THE STEERING WHEEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104249December 21, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THIS IS A COMPLAINT MADE TO THE FORD COMPANY ON 11-18-2004. DEAR [XXX], [XXX] HAS FORWARDED TO MY HOME BOTH YOUR LETTERS THAT WERE DATED OCTOBER 12, 2004 AND NOVEMBER 3, 2004. YOUR LETTERS WERE WRITTEN IN ADDRESSING MY ORIGINAL COMPLAINT (FILE NO.: [XXX], VIN#: [XXXX]) REGARDING THE SAFETY FEATURE OF THE 2002 FORD FOCUS VEHICLE MY DAUGHTER PURCHASED FROM THE JACOB TWIN FORD DEALERSHIP, LOCATED AT 6750 W. GRAND AVENUE, CHICAGO, IL UNITED STATES 60707, PHONE (866) 276-4943. I WOULD LIKE TO CLARIFY THAT I AM NOT ONLY COMPLAINING ABOUT THE ?LEAK? AND RUST? PROBLEM, BUT I ALSO DEEPLY CONCERNED ABOUT THE FACT, WHICH I DISCOVERED AFTER I CAME BACK HOME FROM CHICAGO IN SEPTEMBER 2004, THAT THERE IS NO WEATHER STRIP AT ALL UNDER THE HOOD. BECAUSE OF THIS LACKING OF A WEATHER STRIP, THE SALTY VAPORS MAY HAVE BEEN SUCKED INTO THE ENGINE COMPARTMENT DURING THE WINTER SEASONS IN CHICAGO CAUSING RUSTING PROBLEM. I HAVE REQUESTED THAT FORD MUST INVESTIGATE THIS POTENTIAL SAFETY HAZARD AND MAKE UP RECALLS TO INSTALL A WEATHER STRIP TO FIX THIS "SAFETY"-RELATED PROBLEM.*AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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