Ford Focus Complaints

22,326 consumer complaints on file.

#10106504January 17, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKES HAVE HAD TO BE REPLACED TWICE IN THE PAST YEAR. DEALERSHIP REFUSES TO REPLACE THEM THE SECOND TIME. BRAKES ARE TOTALLY UNSAFE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106384January 15, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOOR OPENED BY ITSELF,WOULD NOT LOCK AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106408January 15, 2005
VEHICLE SPEED CONTROL
ON 01-15-05 AT APPROXIMATELY 10:00 HOURS, MY FIANCEE, MYSELF, AND MY SON WERE RIDING IN OUR 2000 FORD FOCUS SE 2.0 LITER DOHC. WHEN TRYING TO PASS A TRUCK THE ACCELERATOR BROKE OFF COMPLETELY AND THE THROTTLE CABLE SNAPPED. WE WERE THEN STUCK NEXT TO THE TRUCK WITH NO WHERE TO GO COULD NOT ACCELERATE. IF IT WAS NOT FOR THE EVASIVE ACTIONS OF MY FIANCEE I MAY NOT BE TALKING TO YOU RIGHT NOW. WE HAD TO PULL ONTO THE OPPOSITE SIDE OF THE ROAD ONTO INCOMING TRAFFIC. I HAVE TAKEN PICTURES OF THE ACCELERATOR AND THE THROTTLE CABLE AND WILL BE KEEPING THE OLD PART. THIS TO ME IS A SERIOUS VIOLATION AND COULD RESULT IN DEATH OR SERIOUS INJURY TO SOMEONE IN THE FUTURE. I ALONG WITH MY FAMILY HOPE THAT THIS DOES NOT HAPPEN TO ANYONE IN THE FUTURE AND IT WAS ONE OF THE MOST FEARFUL EXPERIENCES I HAVE EVER HAD. I HAVE CONTACTED FORD AND I AM SEEKING LEGAL ASSISTANCE WITH THIS MATTER, DUE TO FORD'S LACK OF ASSISTANCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106332January 14, 2005
ELECTRICAL SYSTEM:IGNITION
WENT TO START MY 2000 FORD FOCUS AFTER LEAVING STORE AND IGNITION TUMBLE WOULD NOT TURN. HAS HAPPENED ONCE BEFORE. NOW EVERYTIME I GO TO START MY VEHICLE I HAVE TO HIT THE KEY HARD INTO THE IGNITION FOR AS MANY TIMES AS IT TAKES TO START. BROUGHT MY VEHICLE TO MY FORD DEALER. NOW IT'S GOING TO CAST ME OVER $300 TO REPLACED THIS PART AND THAT THEY SAY FORD IS AWARE OF THE PROBLEM BUT WILL NOT RECALL THIS PART. I SPOKE TO SERVICE REPS, MANAGERS AND TECH'S. THEY ALL SAY THE SAME....FORD KNOWS BUT WONT RECALL IT! SO ON TOP OF MY CAR PAYMENT I GET TO PAY MORE THAN MY MONTHLY PAYMENT TO FIX A PART THAT FORD ACKNOWLEDGES AS DEFECTIVE. EXCELLENT SERVICES AND CARE FOR YOUR CUSTOMERS. THEN AGAIN I AM ONLY AN AVERAGE PERSON NOT A MULI-MILLION DOLLAR COMPANY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103781January 14, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER PLACED THE KEY INSIDE OF THE IGNITION AND VEHICLE FAILED TO START. CONSUMER HAD THE VEHICLE TOWED TO DEALER, AND MECHANIC DETERMINED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. *AK THE VEHICLE IGNITION FAILED TWICE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109526January 13, 2005
SERVICE BRAKES, HYDRAULIC, STRUCTURE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, TIRES
MULTIPLE FAILURES; CONTINUAL ISSUES WITH BRAKES. CORRECT WATER LEAK AND PATCH TIRE. *BF THE ALTERNATOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107350January 13, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
INTERMITTENTLY THE CONSUMER WOULD BE UNABLE TO TURN THE KEY IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111082January 12, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THE STORAGE TRAYS BECAME EXTREMELY HOT WHEN DRIVING FOR AN EXTENDED PERIOD OF TIME WITH THE HEATER ON, ESPECIALLY WHEN DIRECTED TO THE FLOOR ONLY. *NM IN THE OWNER'S GUIDE BOOK THERE WAS AN ERROR THAT STATED; AM/FM STEREO WITH SINGLE CD/MP3 PREMIUM SHOULD BE FOR A 6 CD UNIT AS NOTED BY THE CD 6 ABOVE THE CD SLOT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109760January 12, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CONSUMER BELIEVES THE MANUFACTURER EXPLAINS THE COILS SPRING RECALL AS IF IT'S NOT A SERIOUS PROBLEM. *NM *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106164January 12, 2005
LATCHES/LOCKS/LINKAGES, EQUIPMENT
WHILE LEAVING WORK A LITTLE OVER A YEAR AGO, MY 2000 FORD FOCUS' KEY BECAME STUCK IN THE IGNITION. UPON INSERTING THE KEY IN THE IGNITION, I COULD NEITHER GET IT TO TURN IN THE CYLINDER NOR REMOVE IT. THE CAR WAS TOWED TO AIRPORT MARINA FORD IN LOS ANGELES AND REPAIRED FREE OF CHARGE, AS IT WAS STILL COVERED UNDER IT'S STANDARD 3 YEAR/30,000 MILE BUMPER-TO-BUMPER WARRANTY. (UNFORTUNATELY, I HAVE LOST MY SERVICE PAPERWORK DURING A RECENT MOVE. I WILL ATTEMPT TO RETRIEVE THE INFORMATION FROM EITHER AIRPORT MARINA FORD OR FORD MOTOR COMPANY TO CONFIRM THE DATE, WORK PERFORMED AND THE MILEAGE OF MY CAR AT THE TIME.) MY CAR HAD NOT GIVEN ANY INDICATION OF POSSIBLE FAILURE PRIOR TO THIS EVENT. ON JANUARY 6, 2005, WHILE ON AN ERRAND FOR WORK, THE IGNITION CYLINDER BECAME STUCK. THIS TIME, I WAS ABLE TO REMOVE THE KEY AND REINSERT FREELY BUT COULD NOT TURN THE KEY. THE CAR WAS TOWED TO SOPP FORD IN LOS ANGELES AND REPAIRED AT MY EXPENSE. THE OLD IGNITION CYLINDER WAS REMOVED AND A NEW CYLINDER WAS INSTALLED. I ALSO RECEIVED A NEW KEY AND WAS ADVISED NOT TO USE THE OLD ONE. PARTS AND LABOR RESULTED IN A BILL FOR $400.39. I CALLED FORD MOTOR COMPANY'S CUSTOMER SERVICE HOTLINE TO FIND OUT IF THERE HAD BEEN A RECALL FOR THIS DEFECT AND TO FIND OUT IF I WAS ELIGIBLE FOR ANY REMUNERATION. THE OPERATOR TOOK MY INFORMATION, TOLD ME THAT THERE WAS NO RECALL FOR THIS DEFECT (WHICH THEY OFFICIALLY DO NOT RECOGNIZE) AND INFORMED ME THAT I MIGHT BE ELIGIBLE FOR REMUNERATION IF A RECALL WAS ISSUED AT A LATER DATE. I WAS ALSO INFORMED THAT REPAIRS PROVIDED BY FORD ARE WARRANTIED FOR EITHER 12 MONTHS OR 12,000 MILES. I DID NOT ASK FOR NOR WAS GIVEN THE OLD IGNITION CYLINDER DUE TO THE FACT THAT THE PROCESS OF REMOVING IT REQUIRED DRILLING IT OUT; THERE WAS NOT MUCH LEFT OF THE OLD CYLINDER EXCEPT FOR SOME METAL FILINGS. I LOST A DAY'S WAGE AS A RESULT OF NOT HAVING TRANSPORTATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106239January 12, 2005
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCKED UP, WILL NOT TURN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107156January 11, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN VEHICLE IS TURNED OFF THEN RESTARTED IT FAILS TO START BECAUSE THE KEYS WOULDN'T TURN THE IGNITION. THIS IS AN ONGOING PROBLEM. THE MANUFACTURER IS AWARE OF THE PROBLEM, AND HAS REDESIGNED THIS PART IN THE LATER MODEL VEHICLES. THE IGNITION SWITCH HAS BEEN REPLACED TWICE AT$300.00.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107157January 11, 2005
ENGINE AND ENGINE COOLING
THE VEHICLE TENDS TO STALL UNEXPECTEDLY AT VARIOUS SPEEDS. TAKEN TO DEALER FOR CHECK UP, AND THE COMPUTER WAS RESET. THE STALLING STILL PERSISTS, AND THE DEALER HAS NOT DETERMINED A CAUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107133January 10, 2005
ENGINE AND ENGINE COOLING
VEHICLE WAS RECENTLY SERVICED AT THE DEALERSHIP. CONSUMER PARKED THE VEHICLE AT HOME AND INADVERTENTLY THE VEHICLE CAUGHT ON FIRE. CONSUMER CALLED THE FIRE DEPARTMENT, AND THE FIRE WAS EXTINGUISHED. ACCORDING TO THE FIRE DEPARTMENT IT WAS AN ENGINE FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10107141January 10, 2005
ELECTRICAL SYSTEM:IGNITION
VEHICLE EXPERIENCED AN IGNITION PROBLEM. VEHICLE WILL NOT START DUE TO DEFECTIVE IGNITION CYLINDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106097January 10, 2005
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:HUB
MY 2001 FORD FOCUS ZX3 (ZETEC) WAS TRAVELING ON FREEWAY, AND THE REAR END BEGAN TO WOBBLE, FISH TAIL SIDE TO SIDE, SPARK, AND SMOKE. THE REAR PASSENGER BEARING WAS DESTROYED, AND I WAS STRANDED WHILE ON LEAVE FROM MY DUTIES AS A MARINE. I PURCHASED A NEW BEARING AND FITTED IT MYSELF. I RECALL A "RECALL" NOTICE I RECEIVED, AND I REMEMBER TURNING IN THE VEHICLE TO HAVE THE DEFECT CORRECTED, BUT IT OBVIOUSLY WAS NOT. I NO LONGER HAVE THIS NOTICE. I SPOKE WITH A LOCAL DEALER AND THE TECHNICIAN, I TALKED TO SAID THAT THEY HAD REPLACED ALL THE REAR BEARINGS IN THE FORD FOCUSES THAT THEY HAD SOLD MANY MONTHS AGO. UPON FURTHER INVESTIGATION, WE FOUND THAT THE HUB AND BEARING ASSEMBLIES THAT I HAD AND THE NEW ONE THAT FORD HAD ON HAND WERE DISSIMILAR IN THAT THE NEWER ONES HAD A SEALING FLANGE ATTACHED TO THE INSIDE OF THE BEARING. I'M TAKING THE VEHICLE ITSELF TO THE DEALERSHIP THAT SUPPOSEDLY EXAMINED THE PART BEFORE FOR FURTHER SCRUTINY AND RECONSIDERATION FOR MY BILL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106993January 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN BRAKING AT ANY SPEED CONSUMER HEARD A SQUEAKING NOISE COMING FROM BRAKE ROTORS/PADS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105917January 7, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, EQUIPMENT:MECHANICAL
I WALKED TO MY CAR ONE EVENING AFTER CATCHING UP WITH SOME FRIENDS. WHEN I WENT TO START THE CAR I COULD NOT TURN THE KEY TO START THE IGNITION. THE ENITRE STEERING COLUMN LOCKED UP INCLUDING THE BRAKES. NOT ONLY DID I HAD TO HAVE MY CAR TOWED TO THE NEAREST FORD DEALERSHIP, BUT IT WAS NOT COVERED UNDER MY WARRANTY. THE DEALERSHIP REPLACED MY "IGNITION LOCK". WHEN I WENT TO PAY FOR THE WORK, THE CASHIER SAID THAT THEY HAVE TO REPLACE AT LEAST ONE "IGNITION LOCK" A DAY AT THE DEALERSHIP. NOW MY RADIO HAS BEEN SHORTING OUT. I CALLED THE DEALERSHIP THAT WORKED ON MY CAR AND THEY SAID THAT THERE IS NO CORRELATION BETWEEN THE TWO PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107025January 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE BRAKING AT ANY SPEED CONSUMER HEARD A GRINDING NOISE COMING FROM THE FRONT/REAR BRAKES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105941January 7, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
ABOUT 3 MONTHS AGO MY KEY STARTED TO GET STUCK IN THE IGNITION. I DRIVE A 2001 FORD FOCUS. IT SEEMS TO DO IT EVERY OTHER DAY OR SO. I COULDN'T LOCK MY DOORS, AND WAS AFRAID THAT SOMEONE WOULD STEAL SOMETHING. NOW EVERY TIME I DRIVE MY CAR I BRING TWO SETS OF KEYS WITH ME, SO THAT I CAN LOCK THE DOORS. HOWEVER, HAVING KEYS STUCK IN THE IGNITION IS ASKING FOR SOMEONE TO BREAK INTO MY CAR. I HAVE LOOKED INTO THIS PROBLEM, AND IT SEEMS THAT MANY ARE HAVING A SIMILAR PROBLEM WITH THEIR 2001 FORD FOCUS. I WILL GIVE YOU AN ESTIMATE OF THE FIRST INCIDENT DATE. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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