Ford Focus Complaints

22,326 consumer complaints on file.

#10179110January 19, 2007
SUSPENSION
TL* - THE CONTACT HAS A 2004 FORD FOCUS SE WITH A ODOMETER READING OF 82000 MILES. THE CONTACT STATED THAT HE HAS A REAR WHEEL ALIGNMENT PROBLEM WHICH HAS RESULTED IN TIRE CUPPING AND HE HAS TO REPLACE THE REAR TIRES FOR A THIRD TIME. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER AND TO AN INDEPENDENT MECHANIC SHOP AND THEY BOTH TOLD HIM THAT HE AS AN ALIGNMENT PROBLEM. NEITHER THE MECHANIC SHOP NOR THE DEALER KNOW WHY THIS FAILURE HAS RECURRED AND HAVE BEEN ABLE TO OFFERED A SOLUTION. *JB UPDATED 03/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179035January 18, 2007
STRUCTURE
WATER LEAKS INTO PASSENGER FLOOR WHEN IT RAINS I HAVE HAD TO DEALER TWICE STILL NOT FIXED NOW WARRANTY HAS RUN OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179036January 18, 2007
ELECTRICAL SYSTEM:IGNITION
TWO SEPARATE 2002 FORD FOCUS AUTOMOBILES HAVE HAD THE IGNITION LOCK BREAK, MAKING IT IMPOSSIBLE TO TURN THE KEY, UNLOCK THE STEERING COLUMN, OR START THE VEHICLE. BOTH THESE INCIDENTS OCCURRED WITHIN A COUPLE OF MONTHS OF EACH OTHER. IN THE FIRST CASE, THERE HAD BEEN A GRADUAL INCREASE IN THE DIFFICULTY IN TURNING THE KEY IN THE IGNITION LOCK. IN THE SECOND CASE, THE FAILURE WAS ABRUPT AND COMPLETE - NORMAL OPERATION IN THE EVENING AND TOTAL FAILURE THE NEXT MORNING. THE TWO VEHICLES INVOLVED ARE A 2002 FORD FOCUS 3-DOOR HATCHBACK (ZX3), AND A 2002 FORD FOCUS 4-DOOR SEDAN (ZTS), BOTH TIMES IT WAS NECESSARY TO HAVE THE VEHICLE TOWED TO A DEALERSHIP (SPECIFICALLY, VETERANS FORD IN METAIRIE LA) AND HAVE THE LOCK REPLACED AND TWO NEW KEYS MADE AT THE COST OF $375 FOR EACH OCCURRENCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178979January 17, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE CAR HAS 32000 MILES AFTER 6 YEARS. IN DECEMBER 2006 THE IGNITION FAILED CATASTROPHICALLY AND WITHOUT WARNING. I COULD NOT INSERT THE KEY. I CALLED THE DEALER AND WAS TOLD THAT THE CAR WOULD HAVE TO BE TOWED AND THAT MY EXTENDED WARRANTY HAD EXPIRED. I WAS ABLE THE RESTART THE CAR, BUT IT FAILED AGAIN ON DECEMBER 11, 2006, STRANDING ME. I HAD THE CAR TOWED AND THE MECHANIC INFORMED ME THAT THIS PROBLEM IS COMMON ON THIS MODEL, TO THE EXTEND THAT FORD KEEPS THE REQUISITE PARTS IN STOCK. HE ATTRIBUTED IT TO A DESIGN FAULT. MY CONCERN IS THAT IF THIS PROBLEM INDEED IS COMMON A DRIVER COULD BE STRANDED AND HELPLESS IN A DANGEROUS SITUATION, WITH SERIOUS RISK TO SAFETY AND POSSIBLY LIFE. IF THE MECHANIC'S OPINION THAT THERE IS A DESIGN FAULT IS CORRECT, FORD SHOULD RECALL THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178849January 16, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY LOCKING UP IN IGNITION. CAR ONLY HAS 50,000 MILES. $500 REPAIR BILL PLUS TOWING CHARGE AND LEFT ME STRANDED IN SNOW STORM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178692January 15, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT TURN INSIDE THE IGNITION. THIS HAPPENED SEVERAL WEEKS AGO AS WELL, BUT I WAS ABLE TO JIGGLE IT LOOSE. THIS TIME IT IS STUCK AND 40 MINUTES OF JIGGLING, WD40, AND FRUSTRATION DID NOT WORK. I AM STILL WORKING ON WHAT TO DO ABOUT IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178654January 14, 2007
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS IGNITION LOCKS, PREVENTING THE CAR FROM BEING STARTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178498January 12, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY INSERTION CYLINDER (LOCATED NEXT TO THE STEERING WHEEL): IT WILL EVENTUALLY LOCK INTO PLACE AND WILL NOT TURN -- MAKING IT IMPOSSIBLE TO TURN THE KEY AND DRIVE. THE SAFETY HAZARD: WHEN MY 2003 FORD FOCUS LOST POWER AND NEEDED TO BE RESTARTED ON THE ROAD, THE KEY INSERTION CYLINDER LOCKS INTO PLACE, MAKING IT DANGEROUS TO TURN THE WHEEL -- BECAUSE THE STEERING WHEEL LOCKS WHEN THE KEY CYLINDER IS IN THE "KEY INSERT/BEGIN" POSITION. THERE ARE SEVERAL HORROR STORIES, ON THE INTERNET, ABOUT FORD FOCUS VEHICLE OWNERS WHO HAVE BEEN STRANDED BECAUSE OF A FAULTY KEY IGNITION CYLINDER; OR THEIR CAR WILL NOT TURN OFF BECAUSE THEIR KEY IS STUCK IN THE START POSITION. FORD DEALERSHIPS WILL ONLY COVER THIS ITEM IF IT WARRANTED, BUT NEGLECT THE PRODUCT DESIGN AND REFUSE TO CONSIDER A PRODUCT RECALL. THIS TYPICAL ITEM COST OVER $250 WITH LABOR. EVENTUALLY, EVEN WITH A NEW KEY CYLINDER, THE PROBLEM WILL START TO EXIST AGAIN, COSTING THE CONSUMER AND CREATING A SERIOUS HAZARD FOR OUR CITIZENS ON AMERICAN ROADWAYS. THE PROBLEM IS CURRENT IN MY VEHICLE AND I AM AUTHORIZING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION TO USE MY VEHICLE AS AN INVESTIGATIVE TOOL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178424January 11, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
FORD FOCUS 2003 FOR SEVERAL OCCASIONS THE IGNITION LOCK KEY CYLINDER HAD NOT WORKED, I WAS NOT ABLE TO TURN THE KEY AND GET THE CAR TO START. CONSEQUENCES, FIRST I WAS NOT ABLE TO TAKE MY CHILD TO THE EMERGENCY ROOM UNTIL ANOTHER VEHICLE ARRIVED, ANOTHER CONSEQUENCE, I WAS LATE TO WORK, THEN IT WAS IN THE MIDDLE OF THE NIGHT ON A DANGEROUS AREA OF TOWN, RISKING MY LIFE. FINALLY IT GOT STUCK AT THE AIRPORT AND HAD TO CALL A TOW TRUCK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178336January 10, 2007
TIRES:TREAD/BELT
I BOUGHT A NEW 2007 FORD FOCUS AND IT IS FOUR MONTHS OLD WITH 20,000 MILES ON IT. THE TIRES ARE BALD WITH DIFFERENT PATTERNS. THE TIRE THAT CONCERNS ME THE MOST IS THE ONE THAT HAS A WAVE LIKE PATTERN ON IT. THE DEALER SAID ITS NORMAL WEAR AND TEAR BUT ALL THE PEOPLE INCLUDING MECHANICS I SHOWED IT TOO BEFORE I WENT TO FORD SAID THEY HAD NEVER SEEN ANYTHING LIKE IT BEFORE. I AM CONCERNED THAT THERE IS A MAJOR DEFECT THAT COULD SERIOUSLY INJURE SOMEONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178159January 9, 2007
POWER TRAIN:AXLE ASSEMBLY
GENTLEMEN MY PROBLEM IS TWO FOLD, FIRST I AM REALLY DISAPPOINTED THAT THE NHTSA IS NOT PROVDING ALL THE INFORMATION ON ALL THE COMPLAINTS, RECALLS, AND SAFETY INVESTIGATIONS THAT IT USE TO. NOW I AM HOPING THAT A REP WILL EITHER WRITE ME OR CALL ME AND TELL ME THIS IS THE WAY ITS ALWAYS BEEN. THIS IS B.S..... MR NHTSA WHY ISNT THERE A ARCHIVE WHERE WE CAN GO BACK 3 MONTHS, 6,12 OR MORE. WHY HAVE YOU ROMOVED THIS OPTION???? IT USE TO BE THERE!!! NOW FOR MY COMPLAINT I HAVE A FORD FOCUS, 2004 AND THE AXLE JUST BROKE, 34000 MILES AND ITS AT THE DEALER SHIP HOPEFULLY GETTING FIXED, NOW THERE WAS NO FORWARNING, NO SNAP, POP, BANG OR ANYTHING, I BACKED OUT OF A PARKING SPACE AND PUT IT IN DRIVE, IT MOVED ABOUT SIX FEET AND STOPPED. NOW IF THIS WOULD HAVE BEEN IN THE MIDDLE OF AN INTERSECTION OR TRYING TO MOVE OUT OF THE WAY OF ON COMING TRAFFIC IT COULD HAVE BEEN A BAD THING, FORTUNATLY I WAS IN A PARKING LOT. WHEN I REVIEWED YUOUR ENTRIES ON THIS MATTER YOU ONLY HAVE ONE. GIVE ME BREAK I WANT TO SEE THE HISTORY. I HAVE BEEN WRENCH PULLING FOR A FEW YEARS AND THERE I NO WAY IN HELL YOUR GOING TO CONVINCE ME THIS ALL YOU HAVE. HELL EVEN THE DEALERSHIPS SAY ITS NOTHING OUT OF THE ORDINARY. ITS UNDER WARRENTY BUT THE FACT STILL RAMIANS THIS SHOULD BE A SAFETY ISSUE AT THE VERY LEAST. WAITING TO HEAR FROM YOU MR NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178180January 9, 2007
ENGINE AND ENGINE COOLING
MY FORD FOCUS 2002 STALLS, SOMETIMES IT STOPS COMPLETELY. IT STALLED OUT ON A BRIDGE WHICH INTERFERED WITH TRAFFIC. I TOOK IT TO TIPTON FORD TWICE FOR REPAIRS AND THE PROBLEM STILL EXIST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178246January 9, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCK ON 2004 FORD FOCUS FAILED (FROZE UP). THIS IS THE SAME SCENARIO THAT HAS BEEN WIDELY REPORTED ON THE INTERNET FOR WHICH FORD HAS NOT DONE A RECALL. FORD DID REPAIR THIS UNDER WARRANTY AT NO CHARGE TO ME, BUT SINCE THIS PROBLEM APPEARS TO BE CHRONIC, I WANT TO BE SURE THAT THE INCIDENCE OF THE PROBLEM IS RECORDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178145January 8, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
1) I PARKED IN A REDZONE TO LET MY FRIEND OUT OF THE VEHICLE AND THEN I LOADED SOMETHING INTO MY CAR. 2) I WENT TO RESTART MY VEHICLE AND THE IGNITION MECHANISM FAILED- COULDN'T INSERT THE KEY PROPERLY AND WAS UNABLE TO START THE CAR. SO IT WAS LATE AT NIGHT AND I WAS UNABLE TO MOVE MY CAR TO A SAFER LOCATION. LUCKILY I HAD AAA IN ADDITION TO TWO GENEROUS FRIENDS WHO WERE ABLE TO HELP ME WITH THE COST- $265!!! BECAUSE I DIDN'T HAVE THE MONEY TO PAY THE MAN UP FRONT. OTHERWISE MY CAR WOULD'VE BEEN TICKETED AND TOWED. 3) HE DRILLED OUT THE OLD IGNITION MECHANISM AND REPLACED IT. 2 HOURS OF MY LIFE AND $265 LATER!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178146January 8, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
FORD FOCUS 2003: THE IGNITION MECHANISM STOPPED WORKING WITH NO WARNING. THE KEY COULD NOT BE FULLY INSERTED INTO THE IGNITION OR TURNED. SUBSEQUENTLY, THE CAR COULD NOT BE STARTED. AT FIRST, THE KEY COULD BE TAPPED INTO THE IGNITION, BUT THAT ONLY WORKED A FEW TIMES. EVENTUALLY I HAD TO HAVE THE WHOLE TUMBLER MECHANISMS REPLACED IN THE IGNITION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178014January 7, 2007
ELECTRICAL SYSTEM:IGNITION
BOUGHT A 2001 FORD FOCUS (USED) FROM A ORIVATE PARTY. THE PERSON I BOUGHT IT FROM HAD THE IGNITION CHANGED TWICE AND IT HAS LOCKED UP ON ME IN LESS THAN A YEAR. I BOUGHT A CYLINDER AND KEY SET FROM AUTO ZONE AND CHANGED IT OUT MYSELF, $90 LATER THE CAR WILL NOT START BECAUSE OF THE ANTI-THEFT IN CAR AND I REFUSE TO TAKE IT TO MY LOCAL FORD DEALER (ARCENEAUX FORD). FORD SHOULD REPLACE THESE IGNITION CYLINDERS BECAUSE THEY ARE JUNK AND SEEM TO OCCUR OFTEN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177969January 6, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
ON NUMEROUS OCCASIONS WHILE ATTEMPTING TO START MY 2000 FORD FOCUS THE KEY WILL NOT TURN. INITIALLY THINKING IT WAS A KEY ISSUE I RESEARCHED THE INTERNET TO FIND NUMEROUS ISSUES SURROUNDING THE 2000 FORD FOCUS AND POOR QUALITY OF THE TUMBLER ASSEMBLY LEAVING PEOPLE STRANDED AND/OR KEYS STUCK IN THE IGNITION. FORD HAS ALSO ISSUED A SERVICE BULLETIN TO THEIR DEALERS IN REGARD TO THIS ISSUE. I CONTACTED MY LOCAL DEALERSHIP AND ALSO DEALT WITH FORD CORPORATE LOOKING FOR A SOLUTION. THEY SAY THERE ISN'T A SAFETY ISSUE EVEN THOUGH THEY ISSUED THE SERVICE BULLETIN. AT THIS TIME MY ONLY SOLUTION TO HAVE FORD REPLACE TO PREVENT MY FAMILY FROM BEING STRANDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177996January 6, 2007
VEHICLE SPEED CONTROL
AT 40,000+ MILES MY 2004 NEEDS TO HAVE THE THROTTLE BODY REPLACED: COST-$130.25 + TAX AND $94 LABOR. THE FORD REPRESENTATIVE IN THE SERVICE CENTER HAS HAD HIS FORD FOCUS THROTTLE BODY REPLACED 3X WITH 40,000 MILES. I AM TOLD THE PART IS BEING RE-DESIGNED. THE REASON I AM AWARE OF IT IS THAT SOMEONE CALLED IN ON CAR TALK ABOUT THE SAME CONCERN AND THEY DIAGNOSED IT. AT 58 MILES AN HOUR I NOTICE THE HESITATION. THE SERVICE CENTER SEEMS TO HAVE TWO VOICES--ONE TO HAVE IT FIXED AND THE OTHER TO LEAVE IT BE UNTIL IT GETS WORSE. IS THIS PART GENERALLY NOT DESIGNED PROPERLY BECAUSE OF THE BRASS AND PLASTIC INTERFACE? HOW DANGEROUS IT IT NOT TO GET THIS ITEM FIXED IMMEDIATELY. IS THE DESIGN FLAWED?THE PART NUMBER TO BE REPLACED IS: 3S4Z 9E926 AC: BODY ASY CARBUR EP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177884January 5, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH LOCKED IN MY 2000 FORD FOCUS, FIRST THE KEY DID NOT GO IN ALL THE WAY AND WHEN IT DID, THE SWITCH DID NO TURN. THE REPAID COSTS 400.00. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177901January 5, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY CAR IS ONLY THREE AND A HALF YEARS OLD AND FOR THE LAST 8 TO 10 MONTHS I HAVE BEEN HAVING PROBLEMS WITH THE IGNITION SWITCH. IF I TURN THE CAR OFF IT IS VERY, VERY HARD TO GET THE KEY TO TURN OVER. I TOOK IT TO A LOCKSMITH WHO SAID THAT THEY HAVE BEEN GETTING A LOT OF PEOPLE WHO OWN FORD AND MERCURY VEHICLES COMING IN WITH THE SAME KIND OF PROBLEMS. THEY ALSO SAID THAT FORD HAS REDESIGNED THEIR SWITCHES SEVERAL TIMES AND STILL COME UP WITH THE SAME PROBLEMS THAT I AM EXPERIENCING. I WAS WONDERING WHY NO KIND OF RECALL HAS BEEN ISSUED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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