Ford Focus Complaints

22,326 consumer complaints on file.

#10237915August 12, 2008
ELECTRICAL SYSTEM:IGNITION
I COULDN'T START MY CAR AFTER PUTTING GAS IN AT A GAS STATION. THE KEY WOULD NOT TURN IN THE IGNITION. AFTER TRYING FOR OVER 10 MINUTES, I CALLED FOR HELP. MY DAUGHTER WENT ON LINE AND FOUND THAT FORD FOCUS HAVE THIS PROBLEM AND YOU NEED TO TAP THE KEY TO GET IT TO TURN. I TAPPED IT AND WAS ABLE TO START MY CAR. THIS HAS BEEN GOING ON NOW FOR ABOUT 18 MONTHS AND I DECIDED TO HAVE IT LOOKED AT TODAY AT THE FORD DEALER. THEY SAID IT IS COMMON IN THE FORD FOCUS BUT THEIR WAS NOT A RECALL ON IT. THEY SAID I NEED TO HAVE IT REPLACED FOR $375.00 W/O KEYS OR $525.00 WITH NEW KEYS. I DON'T THINK I SHOULD HAVE TO PAY FOR THIS DEFECT, FORD SHOULD REPLACE IT FOR FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237498August 8, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BACK IN JULY (ISH) OF 07, MY 4 DOOR FORD FOCUS ZX5 PASSENGER SIDE REAR DOOR WINDOW FELL IN THE DOOR WHILE DRIVING. ON AUG 8, 2008 MY DRIVER SIDE REAR WINDOW FELL IN THE DOOR AS WELL. I HAD MY 2 GIRLS IN THE BACK SEAT THIS TIME. THE FIRST TIME THIS HAPPENED I TOOK IT TO A FORD DEALERSHIP AND WAS TOLD THAT THE TOP PULLEY HAD BROKEN OUT OF THE DOOR CAUSING THE WINDOW TO FALL. I NOW HAVE 2 NON FUNCTIONING WINDOWS WITH THE SAME THING WRONG WITH THEM WITHIN ALMOST A YEAR FROM EACH OTHER. JUST WAITING FOR THE FRONT WINDOWS TO DO THE SAME WHILE I'M DRIVING DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237382August 7, 2008
AIR BAGS:SIDE/WINDOW
2007 FORD FOCUS BOUGHT NEW JULY 2007 ALSO BOUGH FULL WARRANT AND GAP INSURANCE IN FEB 2008 DRIVING 65 DOWN THE INTERSTATE THE AIR BAG DEPLOYED WITH NOW REASON. 4 BOYS IN THE CAR. FORD SAID TAKE IT TO YOUR INSURANCE COMPANY. THEY ALSO WOULD NOT LOOK AT THE CD PLAYER ONE MONTH BEFORE THIS SO THE INSURANCE COMP. SENT IT TO THERE REPAIR SHOP THEY TOOK EXTENSIVE PICTURES TO SHOW NO BODY DAMAGE OR IMPACT TO CAUSE THIS, THEY REPLACED THE SEAT AND THE PASSENGER SIDE LIGHT WOULD NOT GO OF SO IT INDICATED THAT THERE WAS A PERSON IN THE SEAT SO, THE INSURANCE COMPANY TOLD FORD TO FIX IT BECAUSE THE COMPANY FIXING IT HAD ALREADY CHANGED ALL THE SENSORS AND THE LIGHT WOULD NOT GO OFF. WE HAD TO PAY 500.00 DEDUCTIBLE AND THE INSURANCE PAID 1658.00 WE DO NOT KNOW IF OUR INSURANCE WILL GO UP BECAUSE FORD HAS NOT EXCEPTED RESPONSIBILITY YET AND IT HAS BEEN 6 MONTHS AND I HAVE WRITTEN TO THE FEDERAL TRADE COMM. THE NEWS ECT.. I DO NOT WANT MY CHILD DRIVING THIS CAR AND I WANT MY MONEY BACK (PLUS SOME) AND THE COMPUTER READS A COLLISION SO WE HAVE LOST ALOT OF VALUE I AM JUST MAD AND I HAVE HEARD ALOT OF STORIES ABOUT FORD AIR BAGS AND NOTHING IS DONE I AM ONLY A SPECK TO THEM THEY WILL PROBABLY DROP THE CASE AND THAT WILL BE THAT ATLEAST NOBODY WAS KILLED YET MAYBE THAT IS WHY THEY SELL GAP INSURANCE. THANKS JULIE MOHR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237390August 7, 2008
ELECTRICAL SYSTEM:IGNITION, SERVICE BRAKES, HYDRAULIC
MY KEY GOT STUCK IN THE IGNITION OF MY 2006 FORD FOCUS STATION WAGON AND WOULD NOT COME OUT. WHEN I TOOK IT TO THE REPAIR SHOP I FOUND OUT THAT THE IGNITION SWITCH AND BRAKE/SHIFT INTERLOCK HAD BOTH FAILED. THE SERVICE MANAGER SAID HE HAS SEEN THIS PROBLEM OFTEN IN FORD FOCUS CARS. I HAD BOTH PARTS REPLACED, BUT I FEEL THAT THIS IS NOT PART OF NORMAL WEAR AND TEAR OF MY VEHICLE, WHICH IS NOT QUITE THREE YEARS OLD YET. THE PARTS ARE WORKING FINE NOW THAT THEY HAVE BEEN REPLACED THOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236976August 5, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS ILLUMINATE INTERMITTENTLY. IN ADDITION, THE SPEEDOMETER DOES NOT WORK PROPERLY AT TIMES. THE VEHICLE WILL IDLE ROUGHLY OR FAST AND HAS TO BE SHUT OFF IN ORDER FOR THE IDLING TO STOP. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V302000 (VEHICLE SPEED CONTROL:CABLES). THE CURRENT MILEAGE WAS 106,000 AND FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236972August 5, 2008
FUEL SYSTEM, GASOLINE
I HAVE A FUEL PUMP PROBLEM WITH MY 2001 FORD FOCUS STATION WAGON. IF THE GAS GETS BELOW 1/2 TANK, THE ENGINE STALLS AND THE MOTOR STARVES FOR FUEL, BUT THERE IS ABOUT 1/2 TANK OF GAS IN THE CAR. THIS HAS HAPPENED TO ME TWICE NOW IN 30 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236827August 4, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY WOULD NOT GO ALL THE WAY INTO THE IGNITION. A LOCKSMITH CAME AND FIXED IT, BUT NOW I CAN'T GET THE KEY OUT AT ALL AND HAVE TO LEAVE IT IN THE IGNITION ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236856August 4, 2008
WHEELS
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO PULL TO THE RIGHT. HE SLOWLY DROVE THE VEHICLE HOME AND DISCOVERED THAT THE NUT BACKED OFF THE HUB ON THE REAR DRIVER SIDE WHEEL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V303000 (WHEELS:LUGS/NUTS/BOLTS). THE CURRENT MILEAGE WAS 88,056 AND FAILURE MILEAGE WAS 88,040.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236888August 4, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY WILL NOT TURN IN THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236887August 4, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
IN THE LAST 5 YEARS I HAVE REPLACED A AIR CONDITIONING HOSE 3 TIMES ! MY MECHANIC CLAIMS IT TO BE A BAD DESIGN AND HE SEES IT OFTEN WITH THIS MODEL AND YEAR FORD FOCUS 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236949August 4, 2008
VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES, HYDRAULIC
I HAVE TWO PROBLEMS WITH DESIGN FLAWS IN MY 2007 FORD FOCUS SSE: (1) .BECAUSE OF WHERE THE DOOR LOCK IS LOCATED, JUST ABOVE THE DOOR HANDLES (FRONT DRIVER AND PASSENGER SIDES) ALL THE DOORS WILL LOCK AT TIMES AND YOU DON'T REALIZE IT WHEN YOU OPEN, GET OUT, THEN CLOSE THE DOOR. MOST OFTEN IN SITUATIONS WHERE YOU HAVE LEFT THE MOTOR RUNNING WITH THE KEY NOW LOCKED INSIDE. THIS HAPPENS BECAUSE OF COMING IN CONTACT WITH THIS LOCK WITH YOUR FINGERS OR HAND WHILE OPENING THE DOOR WITH THE HANDLE. THIS HAS OCCURRED ON SEVERAL OCCASIONS DESPITE NOW KNOWING WHAT CAUSES THE PROBLEM. THIS IS A COMPLETE NUISANCE AND DANGEROUS IF CHILDREN WOULD HAPPEN TO BE LEFT IN THE CAR WITH THE ENGINE RUNNING AND THE DOORS LOCKED AND NO SECOND KEY ON HAND. (2). THE SECOND PROBLEM I HAVE WITH THE AUTOMOBILE IS I HAVE EXPERIENCED THE "AUDI EFFECT" WHERE THE CAR ACCELERATES ON OCCASION WHEN BRAKING. THIS I ALSO ASCRIBE TO A DESIGN FLAW: THE BRAKE PEDAL AND GAS PEDAL ARE PLACED TOO CLOSE TOGETHER AND AT A RELATIVE CLOSE HEIGHT TO ONE ANOTHER. AFTER TAKING THE DEFENSIVE POSITION, IN A POTENTIAL BRAKING SITUATION, IF YOU HAVE TO DEPRESS THE BRAKE QUICKLY AND HARD, THE CAR ACCELERATES. THIS TAKES YOU COMPLETELY BY SUPRISE AND IT TAKES TIME TO RESPOND. I HAVE BEEN DRIVING THE SAME WAY FOR 45 YEARS, WITH MANY VEHICLES, AND THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS PROBLEM. LUCKILY THE CAR SAT MOST OF THE WINTER BECAUSE OF THE PROBLEM I DESCRIBED PREVIOUSLY AND NO ONE HAD THIS EXPERIENCE ON SNOW COVERED OR ICY ROADS. I BROUGHT THIS UP AT THE END OF APRIL IN A VISIT TO THE DEALER AND WAS TOLD TO FILE A COMPLAINT BY SERVICE MANAGER STEVE LOVALVO. I WANT TO BRING BOTH OF THESE DEFECTS TO YOUR ATTENTION BECAUSE I FEEL THAT I HAVE LEASED A LEMON THAT HAS PROBLEMS THAT CANNOT BE SERVICED BY THE DEALERSHIP AND PRESENTS POTENTIAL PROBLEMS FOR MANY OTHER DRIVERS ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236704August 2, 2008
ELECTRICAL SYSTEM:IGNITION
THERE WERE NO EVENTS LEADING TO THE FAILURE. I WALKED OUT TO MY CAR AFTER WORK, LATE AND NIGHT, IN A DARK, EMPTY PARKING LOT, AND TRY AND START MY CAR. MY IGNITION WILL NOT TURN AND THE STEERING WHEEL WILL NOT TURN. I TRIED FOR 30 MIN TO GET IT WORKING BEFORE I GAVE UP. IT JUST HAPPENED, NO WARNING OF AN ISSUE. I DO NOT SEE THIS TO JUST BE WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237129August 1, 2008
AIR BAGS
2002 FORD FOCUS SIDE AIRBAG DEPLOYED WHILE DRIVING. CONSUMER STATES THAT THE AIRBAG DEPLOYED WITH A LOUD BANG. STATED THAT IT WAS KIND OF AN EXPLOSION. *KB THE CONSUMERS SON EXPERIENCED RINGING IN HIS EARS, REDUCED HEARING AND A SEVERE HEADACHE FROM THE EXPLOSIVE FORCE OF THE AIR BAG. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10236685August 1, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WOULD NOT GO INTO THE IGNITION ON MY 2000 FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236471July 31, 2008
ELECTRICAL SYSTEM:IGNITION
BEING STRANDED WITHOUT MY CAR STARTING IS MY ISSUE. HAVE 2003 FORD FOCUS IGNITION KEY WOULD NOT TURN TO TURN CAR ON-- STRANDED 5 TIMES-- ONE TIME I WAS 45 MILES FROM HOME-- HAD IT TOWED AND REPAIRED COST $90 NOW IT HAPPENED AGAIN AND HAD TO GET A RIDE HOME FROM WORK HATE TO SEE WHAT THIS BILL WILL BE IF FORD IS AWARE OF THIS PROBLEM WITH 2000 THROUGH 2003 VEHICLES WHY ARE THEY NOT DOING ANYTHING TO HELP THE CONSUMER OUT BY RECALLING THEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236473July 31, 2008
ELECTRICAL SYSTEM
COMMENTS: THE IGNITION OF MY FORD FOCUS 2003 LOCKED @ 40,000 MILES. KEY SUDDENLY WOULDN'T TURN. UNABLE TO START ENGINE. HAD TO HAVE IT TOWED TO FORD DEALER BY AAA TOW. AA DRIVER SAID HE HAS HAD MANY SUCH CASES. HAD TO GET IGNITION CYLINDER REPLACED @ DEALER FOR EXORBITANT $570.($347 LABOR) THERE ARE THUNDREDS OF THESE CASES BUT FORD WILL NOT ADDRESS PROBLEM. I HEARD THAT THERE IS A CLASS ACTION LAWSUIT. WOULD LIKE TO GET MORE INFO ON HOW TO JOIN IN LAWSUIT OR OTHER MEANS TO GET FORD TO ISSUE A RECALL AND/OR PAY FOR THIS PART FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236529July 31, 2008
EQUIPMENT
A COUPLE YEARS BACK MY PASSANGER MOTOR WENT OUT AND HAD TO GET IT REPLACE. NOW MY RADIO DOES NOT WORK AND MY CD'S ARE STUCK IN IT. I HAVE WRITTEN FORD BUT GOT NO RESPONCE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236539July 31, 2008
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE VEHICLE WOULD HESITATE DRIVING AT ANY SPEED. THERE ARE TIMES WHERE THE ENGINE WILL REV AND IT WILL RAISE 2 OR 4 RPMS BUT THE SPEED OF THE VEHICLE WILL REMAIN THE SAME. SHE TOOK THE VEHICLE INTO A SHOP AND WAS TOLD THAT THERE WAS A PROBLEM IN THE FUEL LINE AND THAT IT NEEDED TO BE REPAIRED. BUT SHE DECIDED TO CHECK FOR RECALLS BEFORE MAKING REPAIRS. SHE WENT ONLINE AND FOUNDS RECALLS FOR HER YEAR MAKE AND MODEL. SHE FOUND A RECALL THAT EXPLAINED HER EXACT PROBLEMS SHE CALLED THE DEALERSHIP AND WAS TOLD THAT THE RECALL DID NOT AFFECT HER VIN. SHE BELIEVES THAT HER VIN SHOULD BE INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE UNAVAILABLE. UPDATED 09/10/08 *BF THE CONSUMER STATED THE VEHICLE HESITATES AND SHUTS OFF. UPDATED 09/11/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236374July 30, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2001 FORD FOCUS. SPORADICALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL AND THEN RESTART MOMENTS LATER. PRIOR TO THE FAILURE, THE ENGINE AND ABS WARNING LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND THEY REPLACED THE BATTERY CABLES. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 02V288000 (ELECTRICAL SYSTEM:BATTERY:CABLES); THEREFORE, SHE WAS NOT ENTITLED TO ANY REIMBURSEMENT. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 68,000. UPDATED 09/10/08 *BF UPDATED 09/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235957July 28, 2008
POWER TRAIN, SUSPENSION, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
HAD TO REPLACE TRANSMISSION, COST CLOSE TO $2,800.00. AFTER THAT WAS REPLACED I HAS A COIL SPRING BREAK OVER THE TIRE WHICH BROKE OFF INTO MY TIRE AND I WENT CAREENING OVER A RAILROAD TRACK AND I WENT INTO A DITCH. FORD MOTOR COMPANY REPLACED THAT AFTER MUCH PROTESTING ON MY BEHALF. I PAID OUT OF POCKET TO HAVE IT TOWED TO A DEALERSHIP. I WAS NEVER REIMBURSED FOR THAT. THE ISSUE I HAVE HAD SINCE THEN IS THAT THE CAR STALLS FOR NO APPARENT REASON. I HAVE REPLACED AN O2 CENSOR AND BATTERY, BUT THIS PROBLEM PERSISTS. IT DOES NOT MATTER WHAT SPEED I AM GOING. THE CAR ACTS AS IF IT ISN'T GETTING FUEL TO THE MOTOR. NOW, MECHANICS ARE SAYING I MAY NEED TO REPLACE THE FUEL PUMP WHICH IS EXPENSIVE. I WILL FINALLY BE PAYING THIS CAR OFF NEXT MONTH. IT FEELS LIKE A DISPOSABLE ADVENTURE. I READ UP ON THE RECALLS AND FEEL THIS HAS TO BE A RECALL WITH THE FUEL SYSTEM. I AM AFRAID TO GO VERY FAR IN THIS CAR BECAUSE I DON'T KNOW WHEN OR WHERE IT WILL STALL. IT HAS NO REAL PATTERN . I TRIED GOING WITH A HIGHER GRADE OF FUEL, USED ADDITIVES AND IT JUST KEEPS DOING THE SAME THING, PLEASE CONSIDER MY COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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