Ford Focus Complaints

22,326 consumer complaints on file.

#10235974July 28, 2008
STRUCTURE:BODY
WATER LEAKS IN TO MY 2003 FORD FOCUS FROM UNDER THE DASHBOARD ONTO THE PASSENGER SIDE OF THE CAR. I GOOGLED THE PROBLEM AND LITERALLY FOUND 100'S OF COMPLAINTS. IT SEEMS IT IS RELATED TO THE CABIN AIR FILTER HOUSING. IT ACTS LIKE A FUNNEL THAT DIRECTS RAIN THAT ESCAPES THE COWL SEAL INTO THE CABIN. WHY ISN'T THERE A RECALL ON THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236136July 28, 2008
ELECTRICAL SYSTEM:IGNITION
WITH NO PREVIOUS EVENTS, MY KEY BECAME STUCK IN THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236163July 28, 2008
ELECTRICAL SYSTEM:IGNITION
FAILURE OF IGNITION TO TURN ON. PROGRAMMED FORD FOCUS KEYS FAIL TO TURN ON IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235765July 25, 2008
ENGINE AND ENGINE COOLING
2004 FORD FOCUS..CHANGED THE AIR FILTER AND NOTICED OIL IN AND UNDER THE OLD FILTER AND CHECKED THE OIL AND IT WAS ON THE NORMAL LEVEL. ABOUT THREE DAYS LATER, WHILE DRIVING DOWN THE ROAD, THE CAR SHUT OFF, NOW IT WILL DO NOTHING, THE MOTOR WON'T EVEN TURN OVER. CAN'T FIND OUT WHAT THE PROBLEM IS, ANY SUGGESTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235423July 23, 2008
AIR BAGS, VEHICLE SPEED CONTROL, STRUCTURE:BODY
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED AND REMAINED LIT ON THE INSTRUMENT PANEL, WHICH INDICATED THAT THE AIR BAG WOULD NOT DEPLOY. THE CRUISE CONTROL DOES NOT DISENGAGE PROPERLY. IN ADDITION, THE DRIVER SIDE DOOR DOES NOT UNLOCK PROPERLY OR ON A CONSISTENT BASIS. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 6,523.UPDATE 09/10/08 *CW DOORS DO NOT LOCK PROPERLY. UPDATED 09/16/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235244July 22, 2008
ELECTRICAL SYSTEM
MY CAR (2004 FORD FOCUS) WAS JUST ABOUT DUE FOR ITS 30,000 MILE TUNE UP WHEN IT FIRST ACTED UP. IT STOPPED WHILE DRIVING ON THE FREEWAY-NO POWER, NOTHING. WE TOOK IT TO A LOCAL TOYOTA DEALER SERVICE CENTER AND HAD IT CHECKED AND THE 30,000 MILE TUNE UP DONE. NO PROBLEMS FOR 1 MONTH. WHILE DRIVING IT DID THE SAME THING WHEN I EXITED MY DRIVEWAY. AFTER STOPPING THE CAR, TAKING OUT THE KEY, THEN RE-STARTING THE ENGINE IT SEEMED TO BE OK SO I HEADED OUT ON THE HIGHWAY. FORTUNATELY WHILE DRIVING AT THE BACK OF A LINE OF TRAFFIC, INCLUDING 2 FULLY LOADED LOGGING TRUCKS, IT HAPPENED WHEN I HAD SLOWED DOWN TO ABOUT 50 MPH. I GOT IT OVER TO THE TOYOTA SERVICE STATION AND AGAIN THEY CHECKED IT OUT AND COULDN'T FIGURE IT OUT. THIS TIME THEY COULDN'T GET IT TO START FOR ABOUT 10 MINUTES. THE SERVICE MANAGER CALLED ME THE NEXT DAY TO TELL ME THAT FORD HAD A BULLETIN ON FIXING THIS TYPE OF ISSUE, APPARENTLY THE COMPUTER NEEDED TO BE RE-PROGRAMMED! SO I CALLED THE CLOSEST FORD DEALERSHIP 29 MILES AWAY AND TRIED TO DISCUSS THE SITUATION WITH THEM. I CALLED ANOTHER FORD DEALER AND WAS QUOTED 3 TIMES AS MUCH. I CALLED THE FORD CUSTOMER SERVICE TO MAKE A COMPLAINT AND GOT THE SAME BLASE ATTITUDE ABOUT THE SITUATION. NO ONE THOUGHT IT WAS A SAFETY ISSUE AND THAT OWNERS NEEDED TO BE NOTIFIED. BUT 4 TIMES IN TOTAL, MY LIFE AND MY FIANCE'S LIFE WERE IN DANGER. THIS IS ANOTHER ISSUE OF FORD'S NEGLIGENCE. REMEMBER THE FIRESTONE TIRES??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235310July 22, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL*THE CONTACT OWNS A 2005 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND THE CONTACT PULLED OFF THE ROAD. A NEARBY MECHANIC INSPECTED THE VEHICLE AND DISCOVERED CORROSION AROUND THE BATTERY CABLES. HE JUMPED THE VEHICLE AND DROVE TO HIS RESIDENCE. THE FOLLOWING DAY, A LOCAL MECHANIC DIAGNOSED THE VEHICLE AND STATED THAT THE ALTERNATOR WAS OVERCHARGING THE BATTERY IN THE VEHICLE. WHEN THE MECHANIC CALLED TO ORDER THE PART, HE WAS INFORMED THAT THIS WAS THE FOURTH COMPLAINT REGARDING THIS PARTICULAR COMPONENT IN THE LAST FOUR WEEKS. THE DRIVER HAS NOT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS REPAIRED ON JULY 17, 2008 BY A LOCAL MECHANIC. THE FAILURE MILEAGE WAS 20,814 AND CURRENT MILEAGE WAS 20,862. UPDATED 09/16/08. *LJ UPDATED 09/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235389July 22, 2008
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC
THE FRONT SPRINGS ON THE 2002 FORD FOCUS ARE FAULTY. THE FRONT PASSENGER SIDE SPRING WAS CRACKED , AND TOOK THE CAR TO GOODYEAR TO GET REPAIRED, SINCE IT'S OUT OF WARRANTY (INCLUDING THE EXTENDED WARRANTY I PURCHASED). I THEN LETTERED FORD, AND THEY SAID IN NOVEMBER 2004 THEY MAILED A NOTICE TO CUSTOMERS ( WHICH I NEVER RECEIVED) NOTIFYING THEM OF F THE PROBLEM WITH THE SPRINGS. THEY SAID THERE IS NO RECALL, BUT THEY ARE REPAIRING UNDER A CUSTOMER SATISFACTION PROGRAM. THEY SAID I SHOULD HAVE BROUGHT MY CAR TO THE DEALER AND IT WOULD HAVE BEEN REPAIRED FOR FREE. THEY WOULD NOT REIMBURSE ME. I EVEN TRIED TO NEGOTIATE AND ASKED THEM TO AT LEAST REIMBURSE ME WHAT THEY WOULD HAVE PAID THEIR DEALER BUT THEY REFUSED. THIS CAR ALSO HAS DEFECTIVE BRAKES AND ROTORS. WHEN THE CAR WAS UNDER THE ORIGINAL 3 YR 36,000 MILE WARRANTY , THE FRONT AND REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. FORD SAID THEY COULD NOT REPAIR THE ROTORS OR CUT THEM, AND BRAKES AND ROTORS ARE EXCLUDED FROM THE WARRANTY. IT COST ME OVER $ 500 FOR BRAKES AND ROTORS ON A LESS THAN 2 YEAR OLD CAR. A FEW YRS LATER, SAME THING, FRONT BRAKES AND ROTORS , AND AGAIN, I WAS TOLD THE ROTORS CAN'T BE CUT, THEY ALWAYS HAVE TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235406July 22, 2008
AIR BAGS:FRONTAL
UNTIL A WEEK AGO, I WAS THE HAPPY OWNER OF AN '03 ZX3 FOCUS. ON 7/15, I HAD TO SWERVE TO AVOID A CAR DRIFTING INTO MY LANE AND HIT THE CONCRETE RETAINING WALL AT ABOUT 60 MPH. THE SHOCK WAS ENOUGH TO CRUSH MOST OF THE FRONT AND ENGINE BLOCK AND BREAK THE AXLE. YET THE AIRBAGS DID NOT DEPLOY. SHAME ON YOU FORD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10235084July 21, 2008
ELECTRICAL SYSTEM:IGNITION
2002 FORD FOCUS X3, EVERYDAY I HAVE PROBLEMS WITH MY IGNITION. I INSET THE KEYS INTO THE IGNITION AND THE CAR LOCKS UP AND THE KEYS WON'T TURN. I HAVE TO PRAY TO TRY AND GET IT TO TURN. WELL TODAY IT FINALLY GAVE UP ON ME AND I HAD TO LEAVE MY CAR AT MY MOMS FOR GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235220July 21, 2008
ELECTRICAL SYSTEM:IGNITION
NOTHING IN PARTICULAR HAPPENED I JUST PARKED MY CAR YESTERDAY AND MY KEY HAS NOT BEEN ABLE TO COME OUT OF THE IGNITION SINCE. I WORK AT A CAR DEALERSHIP AND THEY COULD NOT CORRECT THE PROBLEM(NOT A FORD DEALER) AND I CALLED FORD AND THEY SAID IT WOULD COST $100 TO LOOK AT IT AND THEY EVEN SAID IT IS VERY COMMON IN FOCUS'...YET IT IS NOT A RECALL AND COVERED MY WARRANTY ENDED A MONTH AGO ALSO..*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234966July 20, 2008
STEERING
RATTLE ANF THUMBING SOUND COMING FROM UNDER FRONT OF VEHICLE WHEN GOING OVER EVERY BUMP. REPORTED TO FORD SERVICE DEPARTMENT ON THREE OCCASIONS. (10/11/06, 04/05/07 AND 06/26/08 ) ON 06/26/2008, FORD CHARGED ME $288.56 TO INSTALL A FRONT END STABILIZER KIT. OLD PARTS ARE NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234906July 19, 2008
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS: IGNITION SEIZED UP AND KEY WOULD NOT TURN. AAA ROADSIDE ASSISTANCE BANGED AND JIGGLED TO FREE IT UP BUT IT SEIZED THREE TIMES AGAIN -- EVERY TIME TURNED OFF THE IGNITION, IT WON'T TURN AGAIN. I'VE READ MANY DESCRIPTIONS OF COMPLAINTS ABOUT THE SAME OCCURRENCE; PLAN TO FOLLOW ADVISE OF GOING TO LOCKSMITH FOR REPLACEMENT IGNITION CYLINDER BECAUSE APPARENTLY FORD IS USING SAME PROBLEMATIC CYLINDER FOR REPLACEMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234921July 19, 2008
ELECTRICAL SYSTEM:IGNITION
I GOT INTO MY CAR LAST NIGHT AND COULD NOT START IT, I HAVE A 2003 FORD FOCUS STATION WAGON SE, THE KEY WON'T TURN IN THE IGNITION, I AM STRANDED AND CANT GET TO THE DRUG STORE TO GET MY SONS MEDICATION. I CANT GET TO THE GROCERY STORE AND AM AFRAID I WONT BE ABLE TO GET TO WORK ON MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234778July 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD FOCUS ZX3. WHILE DRIVING 60 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN MOVING VERY SLOWLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DIAGNOSTIC INDICATED FAILURE AT THE TRANSMISSION MAIN CONTROL BODY VALVE. THE DEALER REPLACED THE MAIN CONTROL VALVE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 53,000. UPDATED 09/25/08 *BF UPDATED 09/26/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234726July 17, 2008
ELECTRICAL SYSTEM:IGNITION
BEGINNING IN DECEMBER 2005 I HAVE HAD TROUBLE WITH THE IGNITION ON MY FORD FOCUS. AT FIRST IT BEGAN WITH THE KEY NOT TURNING IN THE IGNITION. IT HAS GOTTEN INCREASINGLY WORSE OVER THE LAST 21/2 YEARS. ABOUT A MONTH AGO I COULD NOT EVEN GET THE KEY INTO THE IGNITION. ONCE THE KEY WAS INSERTED I DID NOT REMOVE IT AGAIN FOR FEAR I WOULD NOT BE ABLE TO DRIVE THE CAR AT ALL. NOW THE IGNITION WILL NOT TURN EVEN WITH THE KEY IN IT. NO ONE IS ABLE TO REPAIR THE IGNITION, AND THERE ARE APPARENTLY NO AFTER MARKET PARTS.... SO I HAVE TO GO TO A FORD DEALER AND PAY ALMOST $400 TO FIX THE IGNITION ON A CAR THAT IS 9 YEARS OLD. THIS IS RIDICULOUS AND I KNOW THAT THERE A LOT OF OTHER DRIVERS/OWNERS THAT HAVE HAD PROBLEMS WITH THE IGNITION. AT LEAST 2 OF MY CLOSE FRIENDS ALSO OWN A FOCUS (BOY ARE THEY MAD I SUGGESTED GETTING ONE NOW) AND THEY HAVE BOTH HAD TO HAVE THE IGNITION REPLACED. IT SEEMS TO ME THAT THIS PROVES IT IS A MANUFACTURING PROBLEM, AND I SHOULD THEREFORE BE ABLE TO GET THE CAR FIXED FREE OF CHARGE, OF COURSE THE WARRANTY IS UP, SO BASICALLY I'M SCREWED. I HOPE YOU WILL ISSUE A RECALL ON THIS, BECAUSE I CAN'T AFFORD TO FIX IT, AND I NEED IT TO GET TO WORK, OR LOSE MY JOB IN AN EVER WORSENING ECONOMY. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234463July 15, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVING ALONG, ROLLED DOWN DRIVER SIDE REAR WINDOW FOR FRESH AIR, WINDOW FELL OUT OF TRACK, APPROX 1 MONTH LATER SAME THING HAPPENED TO PASSENGER REAR WINDOW SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234460July 15, 2008
SUSPENSION:FRONT
FAILURE OF FRONT RIGHT-SIDE OEM COIL SPRING DUE TO EXCESSIVE CORROSION UNDER RUBBER SLEEVE ON COIL SPRING. COIL SPRING WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234201July 14, 2008
ELECTRICAL SYSTEM
THE "SERVICE ENGINE SOON LIGHT" WAS ON OFF AND ON FOR A ABOUT A WEEK PRIOR. THEN I PARKED MY CAR ONE EVENING AND THE FOLLOWING MORNING I COULD NOT TURN MY KEY IN THE IGNITION, IT WAS LOCKED, AND THEREFORE ALSO I COULD NOT CHANGE GEARS TO NEUTRAL OR GET IT OUT OF PARK. I FOUND THE SAME PROBLEM AT A WEBSITE HERE IS THE URL: HTTP://WWW.FORDPROBLEMS.COM/FOCUS/KEY-WONT-TURN-IN-THE-IGNITION.SHTML HOPE THIS HELPS TO MAKE THIS A SAFETY ISSUE WORTHY OF RECALL. I'M BLESSED THIS HAPPENED TO ME AT MY APARTMENT, BUT WHAT WOULD HAPPEN WERE I TO GET STUCK ELSEWHERE. I PLAN TO CALL A LOCKSMITH TONIGHT TO TRY AND FIX MY PROBLEM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234253July 14, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE TIRES WOBBLED AND FLAMES ERUPTED FROM THE REAR TIRES. THE FAILURE OCCURRED WITHOUT WARNING. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY STATED THAT THE FAILURE WAS RELATED TO THE TIRE BEARING. THE REAR BRAKE SYSTEM WAS REPLACED. RECENTLY, THE CONTACT EXPERIENCED AN IDENTICAL FAILURE. THE PASSENGER SIDE REAR TIRE DETACHED FROM THE VEHICLE AND SMOKE ERUPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE PASSENGER SIDE REAR BRAKE SYSTEM. THE CURRENT MILEAGE WAS UNKNOWN AND THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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