Ford Focus Complaints

22,326 consumer complaints on file.

#10239382August 22, 2008
SEATS
HEATED SEAT PAD IN BACK OF DRIVER'S SEAT OVERHEATED AND BURNED HOLE THROUGH SEAT WHILE DRIVING. CAR HAD TO BE STOPPED ON SIDE OF ROAD AND BOTTLED WATER POURED ON SMOLDERING SEAT. FUSE FOR HEATED SEATS HAD TO BE PULLED, FUSE DID NOT BLOW ON ITS OWN. FORD TRAVELLING ENGINEERS INSPECTED SEAT AND FORD HAS REFUSED TO REPAIR SEAT AS CAR IS 16000 MILES OVER WARRANTY. ADVICE FROM FORD WAS TO CLAIM THROUGH OWNERS COMPREHENSIVE AND LET INSURANCE COMPANY RECOVER MONEY FROM FORD. AFTER SEEKING LEGAL COUNSEL DEALERSHIP HAS OFFERED TO REPAIR DRIVER'S SEAT AND INSPECT PASSENGER SEAT. PARTS ARE ON ORDER, OLD PARTS WILL BE RETAINED IN MY POSESSION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10239376August 22, 2008
FUEL SYSTEM, GASOLINE
VEHICLE WOULD STALL WITHOUT WARNING WHILE IN MOTION ON AVERAGE 5 TIMES MONTHLY. THE CAR SPENT A TOTAL OF 1 MONTH IN THE SHOP AT A FORD DEALER AND THE SERVICE DEPARTMENT AND FORD CORPORATE COULD NOT DETERMINE A CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239412August 22, 2008
FUEL SYSTEM, GASOLINE
2001 FORD FOCUS, SEVER GASOLINE LEAK, WHEN NOTICED HALF A THANK HAD LEAKED IN 1 HOUR. STOPPED CAR, HAD IT TOWED AFTER ALLOWING THE LEAK TO STOP. COULD HAD GET ON FIRE, ROAD GOT COVERED WITH GAS. DEALER FOUND DISCONNECTED GAS LINE TO GAS PUMP ON GAS PUMP. COULD NOT CONNECT THE GAS LINE BACK SINCE NECK WAS DAMAGED, REPLACED GAS PUM AND GAS LINE. PUMP WAS CHANGED BY SAME DEALER ON 2005 AFTER CAR DIED BECAUSE PUMP BROKE, RECALL WAS IN EFFECT AND PUMP CHANGES AS RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239134August 21, 2008
ELECTRICAL SYSTEM
2000 FORD FOCUS THE CAR WAS BEING DRIVEN AND HAD JUST PULLED INTO OUR NEIGHBORHOOD WHEN THE AC FAN STOPPED RUNNING AND I NOTICED THE SMELL OF SMOKE. THE CAR WAS PULLED OVER IMMEDIATELY AND TURNED OFF. SMOKE STARTED POURING OUT FROM UNDER THE DASH BOARD AND BURST INTO FLAMES. 911 WAS CALLED THE FIRE TRUCKS CAME AND PUT THE FIRE OUT. THE ENTIRE INTERIOR IS GONE WHILE THE ENGINE AND DRIVE TRAIN ARE FINE. THE CAR IS TOTALED. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10239001August 20, 2008
ELECTRICAL SYSTEM:IGNITION
PURCHASED 2004 FORD FOCUS ON 8-5-08. ON 8-19-08 THE IGNITION LOCKED IN MY DRIVE WAY. IGNITION WILL NOT TURN OVER AT ALL. FORD NEEDS TO FIX THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239031August 20, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR ELECTRIC WINDOW MALFUNCTION.\ FORD FOCUS SE 2001 IT STARTED WITH THE WINDOW NOT GOING DOWN SINCE 2004 AND NOW ONE WINDOW YOU CAN PULL DOWN BY YOUR HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239036August 20, 2008
ELECTRICAL SYSTEM
WITH NO PRIOR WARNING SIGNS, KEY WILL NOT TURN IGNITION. I WAS UNABLE TO GET TO WORK AND SUBSEQUENTLY LOST $96 IN WAGES, MINUS TAXES. I CANNOT AFFORD $200-$500 TO FIX SOMETHING THAT WILL BE REPLACED WITH THE SAME FAULTY PART, THUS HAVING TO FIX IT AGAIN IN THE FUTURE. I SEARCHED THE INTERNET AND FOUND THOUSANDS OF REFERENCES TO THIS PROBLEM, WHICH MAKES ME WONDER WHY THERE IS NO RECALL. IF SO MANY PEOPLE ARE HAVING THE SAME PROBLEM, WOULDN'T THAT INDICATE A FAULTY PART, INSTALLED BY FORD ITSELF. SOME PEOPLE REPORT HAVING TO REPLACE THE IGNITION NUMEROUS TIMES, AND THAT FORD HAS NOT REDESIGNED THIS PART, NOR HAVE THEY ADMITTED IT IS FAULTY OR OFFERED A RECALL. WHAT A DISAPPOINTMENT TO THOUSANDS OF CONSUMERS, WHICH SURELY WILL AFFECT FUTURE FORD SALES. WHEN WILL FORD OWN UP TO THIS PROBLEM???*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238830August 19, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT GO ALL THE WAY INTO IGNITION CYLINDER ON 2001 FORD FOCUS, SO THE CAR CANNOT BE STARTED. IT APPEARS THAT MANY FOR FORD FOCUS OWNERS, BUT FORD WILL NOT ACKNOWLEDGE THAT A RECALL IS NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238859August 19, 2008
ENGINE AND ENGINE COOLING, AIR BAGS, SUSPENSION, EQUIPMENT
WHERE DO I BEGIN? I'VE HAD ALMOST ALL OF THE ISSUES/COMPLAINTS ALREADY FILED HERE FROM THE DOME/AIRBAG LIGHTS GOING OFF FOR NO REASON, THE KEY GETTING STUCK OR THE CAR STALLING IN NOT STARTING, DISRESPECT/UNPROFESSIONAL FROM FORD REPAIR STAFF OR CALLING FORD CORPORATE, AND THE MOST FAMOUS FOCUS MOMENT OF ALL, WHEN THE CAR SHAKES AT SPEEDS OF 50 OR ABOVE ON HIGHWAYS. O FORD!, HOW YOU'VE SCREWED US ALL!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238904August 19, 2008
SUSPENSION:FRONT
THE RIGHT FRONT COIL SPRING FAILED. THE BOTTOM OF THE UPPER PIECE OF THE COIL CAME DOWN AND RESTED ON THE TOP OF THE RIGHT FRONT TIRE. THIS CAUSED THE CAR TO PULL TO THE SIDE AND DESTROYED THE TIRE. THIS HAPPENED AT LOW SPEED AND THERE WAS NO INCIDENT. BUT EVEN AT LOW SPEED, THE TIRE WAS DESTROYED IN ONLY A FEW FEET. HAD THIS HAPPENED AT HIGHWAY SPEED, THE NEAR SIMULTANEOUS PULL, SUSPENSION SAG, AND TIRE DESTRUCTION COULD EASILY CAUSED A WRECK. FORD HAS ACKNOWLEDGED A PROBLEM WITH THESE SPRINGS IN EARLY MY FOCI AND EXTENDS THE WARRANTY ON THESE SPRINGS. WHAT THEY DON'T ACKNOWLEDGE IS THE POTENTIAL HAZARD FROM SUCH A SPRING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238663August 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE ACCELERATING FROM A STOP, THE VEHICLE WOULD NOT ACCELERATE FORWARDS OR BACKWARDS. THE VEHICLE WAS TOWED BY AAA TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE AUTOMATIC TRANSMISSION WAS COMPLETELY NONFUNCTIONAL AND NEEDED TO BE REPLACED. THE MANUFACTURER COULD NOT ASSIST DUE TO THE AGE OF THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238693August 18, 2008
SEAT BELTS
THE REAR SEAT CENTER SEAT BELT IS INTERMITTENTLY LOCKED IN THE RETRACTED POSITION AND YOU NEVER CAN RELY ON IT TO BE USED. IT SEEMS TO HAVE A MIND OF ITS OWN. CURRENTLY OURS IS LOCKED SO TIGHT IN THE RETRACTED POSITION, IT IS IMPOSSIBLE TO PULL IT OUT AND USE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238481August 16, 2008
STEERING
THE WHEEL/IGNITION LOCKED AS TURNED THE WHEEL TO PARK ON A HILL. THIS IS THE FIRST TIME IT HAS HAPPENED ON THIS CAR AND COULD NOT UNLOCK IT. I TOOK IT TO THE DEALERSHIP AND THEY SAID IT WOULD $340 THAT THE WHOLE CYLINDER WOULD HAVE TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238507August 16, 2008
SUSPENSION
27500 MILES, 2006 FOCUS ZX3, I NOTICED AS GOING OVER SPEEDBUMPS AND PARKING INTO PARKING SPOT, MY CAR MADE CREAKING NOISES AS IF THE BOTTOM OF THE CAR WAS GOING TO FALL OFF. I TOOK THIS TO MY DEALERSHIP AND IT TOOK THEM A WHILE AND EVENTUALLY THEY FOUND RUST ON THE SPRINGS. THEY FILED OFF THE RUST AND PUT THE CAR BACK TOGETHER, NO MORE CREAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238350August 15, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION PROBLEM, KEY WOULD NOT TURN IN IGNITION AT ALL, REPLACING AND WILL NEED TO DRILL TO PULL OUT OLD IGNITION. SHODDY PARTS QUALITY IS LIKELY TO BLAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238385August 15, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE VEHICLE LOCKED AND BEGAN TO SLIDE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE PRECEDING VEHICLE. ON IMPACT, THE FRONTAL AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT'S HAND WAS INJURED AND THE FRONT WINDSHIELD WAS CRACKED. HE CALLED FORD AND IS AWAITING THEIR RESPONSE. THE VEHICLE HAS NOT BEEN REPAIRED AND IS UNABLE TO BE DRIVEN. THE FAILURE AND CURRENT MILEAGES WERE 99,967.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10238145August 14, 2008
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS KEY WON'T TURN IN THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238338August 14, 2008
ELECTRICAL SYSTEM:IGNITION
HAD TO REPLACE THE IGNITION ON MY 2000 FORD FOCUS WAGON, AND FOUND OUT IT IS A COMMON COMPLAINT AND PROBLEM WHICH WILL CONTINUE. I JUST DON'T UNDERSTAND WHY FORD DOESN'T RECALL THE PART AND HAVE IT FIXED FOR THEIR LOYAL CUSTOMERS. WHAT A SHAME! THIS PROBLEM LEFT MY WIFE STRANDED OVER 25 MILES FROM HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237952August 13, 2008
ELECTRICAL SYSTEM, STEERING
MY CAR HAS FREQUENT PROBLEMS WITH THE STEERING COLUMN, IGNITION LOCKING WHICH BECAME PROBLEMATIC WHEN I STALLED IN TRAFFIC AND NEARLY CAUSED A MULTI CAR ACCIDENT BECAUSE I COULD NOT START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238052August 13, 2008
EXTERIOR LIGHTING
1)THERE WASN'T MUCH LEADING UP TO THE FAILURE. IT JUST HAPPENED. NOT ONE, BUT BOTH OF THE CASINGS FOR OUR REAR/BRAKE SIGNAL LIGHTS MELTED. THAT MEANT THAT THE LAMP ASSEMBLY, OR HOLE, THAT THE LIGHT BULB SOCKET GOES INTO, MELTED IN BOTH THE LEFT AND RIGHT REAR LIGHTS EVEN THOUGH WE NEVER CHANGED THE BULBS BEFORE IN OUR CAR. THE CASING, OR LAMP ASSEMBLY, BECAME WARPED AFTER MELTING SO THAT WE COULDN'T EVEN TWIST THE LIGHT BULB SOCKET TO CHANGE THE BULB. 2) THIS MADE IT SO THAT BOTH REAR/BREAK LIGHTS DO NOT WORK. 3) WE TOOK IT TO THE DEALERSHIP. THIS IS INCREDIBLY FRUSTRATING. IT SHOULD HAVE TAKEN US NO MORE THAN $4 TO BUY AND CHANGE A LIGHT BULB. INSTEAD IT TOOK THE $181.89 TO REPLACE THE LEFT CASING (LAMP ASY), BULB AND SOCKET ASY. DEALER SAID PROBLEM MIGHT BE DUE TO DRIVING IN STOP-AND-GO TRAFFIC AND THAT HE HAS SEEN THIS PROBLEM BEFORE IN OUR CAR. WE NEED TO GET THE RIGHT/REAR LIGHT FIXED ALSO, SAME PROBLEM. I CONTACTED THE CUSTOMER RELATIONS DIVISION FOR THE CAR COMPANY. THEY CONTEND THEY ARE SIDING WITH THE DEALERSHIP THAT THIS IS A STOP-AND-GO TRAFFIC PROBLEM. THEY REFUSE TO FIX IT AND SAY IT'S NOT COVERED BY MY WARRANTY. MY CONCERN IS THAT THERE ARE ALL THESE PEOPLE DRIVING IN CITIES WHOSE PLASTIC PARTS ARE INCOMPATIBLE WITH THE HEAT OF THE LIGHTBULBS. THIS IS A SAFETY PROBLEM AS I DON'T KNOW IF THIS COULD CAUSE A FIRE IF PLASTIC PARTS, LIKE THE CASING, CAN'T WITHSTAND HEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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