Ford Focus Complaints

22,326 consumer complaints on file.

#10284668September 20, 2009
STEERING
STEERING WHEEL LOCKED, IGNITION LOCKED AND SHIFT GEAR LOCKED!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284580September 19, 2009
ELECTRICAL SYSTEM
2007 FORD FOCUS LOSES ALL POWER, LIGHTS, SIGNALS, SPEEDOMETER ETC, WHILE DRIVING. MAKE IT TO DEALERSHIP AT GREAT RISK WITH NO BRAKE LIGHTS, TURN SIGNALS ETC. TOLD ALTERNATOR IS BAD, DEALER TO REPLACE UNDER EXTENDED WARRANTY. FORD HAS A REALLY BAD DESIGN ISSUE HERE, AS IT ALSO HAPPENED WITH MY 2003 FOCUS, BUT WAS MISDIAGNOSED AND THAT CAR IS NOW UNABLE TO RUN MORE THAN A COUPLE MONTHS WITHOUT REPLACEMENT.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284486September 18, 2009
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS KEY/IGNITION PROBLEM. THE KEY WON'T TURN IN THE IGNITION. AFTER DOING SOME RESEARCH ON THIS PROBLEM I FOUND THAT THIS IS A COMMON PROBLEM FOR THE YEARS 2000 - 2003. ALSO FOUND INFORMATION THAT THE OEM PARTS USED TO FIX THIS PROBLEM HAVE THE SAME DEFECT. LUCKILY MY DAUGHTER WAS IN THE PARKING LOT AT HER APARTMENT. BUT THIS COULD HAVE HAPPENED ANYWHERE, I.E. HIGHWAY, ROAD, ISOLATED AREA, ETC... BOTTOM LINE IS THAT FORD IS AWARE OF THE DEFECTIVE PART AND HAS MADE NO EFFORT TO CORRECT THE DEFECTIVE PART, OTHER THAN MAKING THE OWNER PAY $400 PLUS DOLLARS TO PUT IN ANOTHER OEM DEFECTIVE PART. SOMEONE NEEDS TO INVESTIGATE THIS PART AT FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284512September 18, 2009
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT WHEN INSERTING THE KEY INTO THE IGNITION, IT WILL NOT TURN TO START THE VEHICLE. THE VEHICLE HAS NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 95000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284560September 18, 2009
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2007 FORD FOCUS. THE KEY IS STUCK IN MY IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284248September 17, 2009
SUSPENSION:FRONT
FRONT PASSENGER SIDE COIL SPRING HAD TO BE REPLACED BECAUSE OF BREAKAGE. LOSS CONTROL OF CAR OVER BUMP AT LESS THAN 20 MPH SPEED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284404September 17, 2009
ELECTRICAL SYSTEM
THE IGNITION IN MY 2001 FORD FOCUS NEEDS TO BE REPLACED AGAIN. I FIRST HAD IT REPLACED IN SEPT OF 2004 WITH ONLY 36000 MILES ON IT. NOW WITH 93,000 MILES IT WILL HAVE TO BE REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284420September 17, 2009
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM
ABOUT HALF TO 3/4 OF THE TIME MY IGNITION WILL NOT START ON MY FORD FOCUS. THIS PRESENTS A MAJOR PROBLEM WHEN I AM AWAY FROM THE HOME AND MY CAR WILL NOT START DUE TO IGNITION SWITCH PROBLEMS. AT TIMES I HAVE TO TURN THE KEY 20-50 TIMES FOR THE CAR TO COME ON. I AM 76 YEARS OLD AND THIS IS A MAJOR ISSUE FOR ME. I DON'T WANT TO EVEN DRIVE MY CAR FOR FEAR THAT I WILL NOT BE ABLE TO RE-START IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284459September 17, 2009
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM:IGNITION
THE KEY WAS STARTING TO STICK THEN I COULD NOT GET THE IN THE IGNITION SWITCH TO START THE CAR SO MY SON THAT WORKS FOR FORD SAID TO TAP ON THE KEY THEN IT SHOULD START SO I DID AND IT WORKED IT IS AN ON GOING THING I THINK THAT IF FORD KNOWS THERE IS A PROBLEM THEY SHOULD DO A RECALL ON IT THE CAR IS A 2003 FORD FOCUS AND IS NOT UNDER WARRANTY LIKE THE OTHER OWNERS THAT HAVE COMPLAINED ABOUT THE SAME PROBLEM SO NOW I HAVE TO PAY TO GET IT FIXED LIKE ALL OF THE OTHER OWNERS IT HAPPENS ALMOST EVERY DAY I GO TO GET MY CAR STARTED IT IS VERY ANNOYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283943September 14, 2009
TIRES, TIRES:TREAD/BELT
MY WIFE TOOK OUR 2008 FORD FOCUS IN FOR A ROUTINE OIL CHANGE AND TIRE ROTATION. THE DEALER STATED THEY COULD NOT ROTATE THE TIRES BECAUSE THE REAR TIRES WERE BAD. THE "CORDS" IN THE REAR TIRES HAD BROKEN INSIDE THE TIRE AND NOW THEY ARE OUT OF ROUND. THEY SAID THEY ARE NOT UNDER WARRANTY BECAUSE THE DEALER DID NOT HAVE RECORD OF ROTATING THE WHEELS (BECAUSE I HAD DONE IT AT HOME FOR FREE). I HAVE BEEN ON MANY INTERNET TIRE WEB SITES AND THE PIRELLI TIRES ARE KNOWN FOR THIS HAPPENING ON SMALLER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283655September 11, 2009
ELECTRICAL SYSTEM
I HAVE A 2003 FORD FOCUS. A FEW MONTHS AGO THE KEY WOULD NOT TURN IN THE IGNITION AT TIMES. USUALLY AFTER A FEW TRIES IT WOULD FINALLY TURN OVER. THIS PAST TUESDAY WHILE AT A GROCERY STORE MY LUCK RUN OUT. NOW THE KEY WILL NOT WORK AT ALL. THE IGNITION IS LOCKED UP. I CALLED THE DEALERSHIPS AND THEY SAID THIS WAS A COMMON PROBLEM WITH THIS CAR. IF IT IS A COMMON PROBLEM THEN WHY ISN'T SOMETHING BEING DONE ABOUT IT? THE TOW TRUCK DRIVER AND THE PLACE I HAD MY CAR REPAIRED WHERE ALSO FAMILIAR WITH THIS PROBLEM WITH THIS CAR. WHAT DO CONSUMER'S HAVE TO DO NOT BE TAKEN ADVANTAGE OF BY THE FORD COMPANY. DOES SOMEONE HAVE TO BE STRANDED OUT SOMEWHERE AND KILLED BEFORE FORD ADMITS TO A PROBLEM. I HAVE ALWAYS BOUGHT FORDS BUT AFTER THIS I WILL NEVER PURCHASE ANOTHER ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283600September 10, 2009
ELECTRICAL SYSTEM:IGNITION:SWITCH
THIS IS THE FOURTH TIME THAT THE IGNITION SWITCH HAS FAILED ON THE FORD FOCUS. THE KEY WILL GO INTO THE IGNITION BUT WILL NOT TURN LEAVING US STRANDED. WE WERE LUCKY THIS TIME AS THE FAILURE OCCURRED AT HOME. ONE OF THE PREVIOUS TIMES WAS IN THE MIDDLE OF WINTER WHEN MY ELDERLY MOTHER WAS DRIVING THE CAR AND WAS STRANDED IN THE COUNTRY SIDE WITHOUT CELL PHONE SERVICE. SHE WAS HELPED BY A PASSERBY THAT TOOK HER TO A SERVICE STATION. THIS PROBLEM HAS BEEN BROUGHT TO THE ATTENTION OF THE DEALER AND WE HAVE BEEN TOLD THAT IT IS OUR PROBLEM AND POSES NO SAFETY ISSUES. FORDS ATTITUDE TOWARDS THIS PROBLEM HAS BEEN THAT THE IGNITION SWITCH IS A CONSUMABLE PART (E.G. TIRES, BRAKEPADS ETC.) AND YOU SHOULD BE HAPPILY TO GET MORE THAN THE 12000 MILE WARRANTY ON THE PART. SOONER OR LATER SOMEONE WILL BE STRANDED BY THIS SUB-STANDARD PART AND IT CAUSE THEM HARM OR DEATH. FORD NEEDS TO BE HELD ACCOUNTABLE BEFORE THIS HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283381September 9, 2009
ELECTRICAL SYSTEM:IGNITION
I OWN A 2002 FORD FOCUS. LAST NIGHT I WAS AT SCHOOL , A VERY LATE CLASS THAT ENDS AT 10:15PM, AND WHEN I WENT TO TURN MY KEY IT WAS STUCK. AFTER MANY FAILED ATTEMPTS IN A PARKING LOT THAT IS BASICALLY EMPTY BY THAT TIME AND BEING SO CLOSE TO DOWNTOWN AND THE LIGHT RAIL I WAS VERY AFRAID OF BEING STRANDED IN ALONE AS I DID NOT HAVE MY CELL PHONE ON ME. FINALLY SECURITY CAME AROUND AFTER ABOUT 1/2 HOUR AND LET ME CALL MY HUSBAND AND ALSO LOOKED ON THE INTERNET TO SEE IF THIS HAD BEEN REPORTED BEFORE BY ANY CAR OWNERS. TURNS OUT THAT THIS IS THE MOST COMMON PROBLEM IN 90% OF FORD FOCUS YEARS 2000-2003. I AM AMAZED THAT THIS IS PUBLIC KNOWLEDGE AND FORD THEMSELVES EVEN ACKNOWLEDGE THIS AND THERE HAS BEEN NO RECALL? MAYBE IT WILL TAKE SOMETHING REALLY BAD TO HAPPEN TO SOMEONE BEFORE FORD REALIZES HOW DANGEROUS THIS CAN BE? I SURE HOPE THAT SOMEONE WILL REALIZE THIS IS A HUGE ISSUE BECAUSE HAD THAT SECURITY OFFICER NOT COME BUY I WOULD HAVE BEEN STUCK THERE SINCE MY HUSBAND WORKS NIGHTS. THE NEXT DAY ,TODAY, I AM NOT ABLE TO TURN THE SWITCH ONCE AGAIN BUT THIS TIME I AM IN THE COMFORT OF MY OWN HOME. PLEASE I HOPE YOU ARE ABLE TO SEE THE SAFETY HAZARD IN THIS ISSUE THAT FORD FAILS TO SEE AND ASK THAT A RECALL BE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283278September 8, 2009
ELECTRICAL SYSTEM:IGNITION
SUDDEN ONSET, GOT IN MY CAR, PUT MY KEY IN THE IGNITION AND THE KEY WOULD NOT TURN TO START THE CAR NO MATTER WHAT I DID. RESEARCHED THE PROBLEM, TENS OF THOUSANDS OF COMPLAINTS FROM 1999 TO PRESENT, OWNERS ARE STRANDED IN DIFF. SITUATIONS, FREEZING COLD, EXTREME HEAT, WITH BABIES/CHILDREN, STRANDED WITHOUT THE ABILITY TO COMMUNICATE, YOUNG WOMEN (AS IN MY CASE), AT NIGHT, ETC. COST TO REPAIR UP TO $750. AM TRYING TO FIX IT ON MY OWN, CAN'T AFFORD A DEALER REPAIR! FORD IS AWARE THE PROBLEM IS WITH POOR QUALITY METAL USED TO MAKE THE PART. I WROTE TO FORD, THEY SAY BRING MY CAR IN TO "HAVE IT LOOKED AT" BUT QUALIFY, SAYING: IT IS NOT A WARRANTY REPAIR AND TO HAVE IT EXAMINED MAY COST ME. MANY OTHER OWNERS HAVE POSTED TEMPORARY AND LOWER COST FIXES ON-LINE AS FORD IS NOT WILLING TO DO A RECALL STATING IT IS "NOT A SAFETY ISSUE". THIS IS A SAFETY ISSUE. IF SOMEONE IS STRANDED IN EXTREME HEAT OR COLD OR A YOUNG WOMAN IS STRANDED BECAUSE A KEY WON'T WORK, WE ARE AT RISK AND UNSAFE. A YOUNG CHILD COULD DIE FROM EXPOSURE, BECOME SICK, A YOUNG WOMAN COULD BE RAPED OR KILLED. FORD IS RISKING OUR SAFETY AND IS AT FAULT PARTICULARLY BECAUSE THEY ARE AWARE THERE IS A PROBLEM AND CAN DO SOMETHING PROACTIVELY TO FIX THE SITUATION. THAT THIS DOCUMENTED SITUATION HAS GONE ON FOR YEARS IS OUTRAGEOUS. IT'S FRIGHTENING TO GET IN YOUR CAR AT NIGHT, NOT HAVE YOUR KEY WORK, NOT KNOW WHAT'S WRONG OR BE ABLE TO DO ANYTHING! WHEN WE ARE STRANDED BECAUSE FORD WILLINGLY PUT SUBSTANDARD PARTS IN A VEHICLE, WE ARE UNSAFE. PRIOR TO OWNING THIS CAR I HAD A 1973 VW BUG, MY KEY ALWAYS WORKED WITH THE ORIGINAL PARTS. TO BE EXPECTED TO PAY UPWARDS OF $750 FOR A PART AND LABOR FOR SOMETHING THAT SHOULD LAST THE LIFE OF THE VEHICLE, THAT'S TIED TO SAFETY IS UNACCEPTABLE. OUR CARS ARE UNSAFE, RISKING DAMAGE WAITING FOR REPAIR DEPENDING ON WHERE THEY ARE STRANDED! MY SAFETY IS NOT IMPORTANT NOR AN ISSUE FOR FORD, THEY DON'T CARE ABOUT MY CAR, MY TRUST WAS MISPLACED, MY CAR WAS NOT BUILT TOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283336September 8, 2009
LATCHES/LOCKS/LINKAGES
I HAVE A 2003 FORD FOCUS ZX5 HATCHBACK. IT ONLY HAS 80,000 MILES ON IT, BUT WE HAVE HAD A HUGE PROBLEM THAT MANY OTHERS HAVE HAD WITH THIS CAR. THE IGNITION LOCKS UP FREQUENTLY, AND THE KEY WILL NOT TURN. THIS PROBLEM HAS LEFT ME STRANDED ON MANY AN OCCASION. IT HAS HAPPENED TO ME 5 TIMES. EACH OF THOSE TIMES, I HAVE MANAGED TO GET IT WORKING AGAIN BY VIOLENTLY JAMMING THE KEY AND JIGGLING IT IN THE IGNITION, OR WAITING A WHILE BEFORE ATTEMPTING TO INSERT THE KEY AGAIN. TODAY, HOWEVER, NONE OF THESE METHODS WORKED, AND THE IGNITION SEEMS TO BE PERMANENTLY STUCK. AFTER CAREFUL RESEARCH ON THE INTERNET, IT SEEMS THAT THIS IS A COMMON PROBLEM WITH FORD FOCUS 2001-2003. IT HAS LEFT MANY DRIVERS ACROSS THE COUNTRY STRANDED IN INOPPORTUNE TIMES AND LOCATIONS, AS WELL AS COST THEM HUNDREDS OF DOLLARS EACH TIME THAT THE WHEEL LOCKS UP. THE SHEER VOLUME OF PEOPLE WITH THE SAME PROBLEM INDICATES THAT THIS PROBLEM IS QUITE COMMON. IT SEEMS THAT THE PROBLEM ARISES FROM SUBSTANDARD ENGINEERING ON FORD'S PART. PLEASE LOOK INTO FORCING A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283351September 8, 2009
ELECTRICAL SYSTEM:IGNITION
MY KEY GETS STUCK IN IGNITION AND WON'T TURN ON THE CAR. ALREADY GOT STUCK AND HAD TO KEEP MESSING WITH IT FOR AN HOUR UNTIL I WAS ABLE TO JIGGLE IT AND UNLOCK THE STEERING WHEEL TO START THE CAR. THERE IS DEFINITELY A PROBLEM WITH THE IGNITION SWITCH. I DON'T WANT TO END UP STRANDED SOMEWHERE AND NOT BE ABLE TO GET MY CAR STARTED DUE TO THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283111September 7, 2009
ELECTRICAL SYSTEM
I OWN A 2003 FORD FOCUS AND THE KEY WILL NOT START THE CAR UNTIL IT IS GENTLY TAPPED WITH A HAMMER (I LEARNED HOW TO DO THIS BY READING ALL THE COMPLAINTS ABOUT THIS PROBLEM ON THE INTERNET) THIS IS A SAFETY PROBLEM FOR INSTANCE A PERSON IS ALONE IN AN UNLIT AREA AFTER WORKING THE LATE SHIFT THEY CANT START THEIR CAR CAUSE THE IGNITION MECHANISMS ARE DEFECTIVE FORD RECOGNIZES THE PROBLEM BUT FOR SOME REASON HAS NOT BEEN LEGALLY REQUIRED TO FIX THIS DEFECT BY RECALLING ALL AFFECTED VEHICLES ANOTHER SAFETY ISSUE IS THE FACT THAT I HAVE TO CARRY A HAMMER IN MY CAR WHEREVER I GO THE COPS COULD SAY I AM CARRYING IT AS A WEAPON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282866September 4, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THE VEHICLE HAS 40,000 MILES AND THE ALTERNATOR HAS FAILED. THE VEHICLE HAS SHUT OFF ON FOUR OCCASIONS AND CONTINUOUSLY FAILED TO HOLD A CHARGE. THE DEALER INFORMED THE CONTACT THAT THE REPAIR COST WILL NOT BE PAID PER THE WARRANTY SINCE IT EXPIRED AT 36,000 MILES. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282902September 4, 2009
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2005 FORD FOCUS. THE MANUFACTURER OF THE TIRES WAS B.F GOODRICH AND THE TIRE SIZE WAS P205/50/16. THE CONTACT STATED THAT THE TIRES HAVE EXCESSIVE TREAD WEAR. AS A RESULT OF THE TIRE BLOW-OUT, THE TIRE FAILURE INCREASED THE RISK OF VEHICLE CRASH. SHE HAD TO REPLACE THE TIRES ON TWO OCCASIONS. THE MANUFACTURER WILL ONLY ASSUME PARTIAL RESPONSIBILITY. SHE HAS PICTURES OF THE FAILED COMPONENT. THE FAILURE MILEAGES WERE 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283191September 2, 2009
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2009 FORD FOCUS HEADREST MIS- ALIGNMENT PROBLEM. *NJ THE CONSUMER STATED ON TRIPS LONGER THAN 30 MINUTES, THE CONSUMER EXPERIENCED PAIN IN HER SHOULDERS FROM HAVING HER HEAD BENT FORWARD AND HAVING NO SUPPORT ON HER UPPER BACK WHEN SHE TRIED TO SIT STRAIGHT UP. WHEN THE CONSUMER TURNED HER HEAD QUICKLY, SHE HIT HER HEAD ON THE HEADREST, AND THE PASSENGER SIDE HEADREST OBSTRUCTED HER VISION. THE DEALER SUGGESTED THAT THE CONSUMER TURN THE HEADREST AROUND TO ALLEVIATE THE PROBLEM, BUT SHE DISCOVERED THAT COULD NOT BE DONE ON HER VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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