Dodge Journey Complaints

5,556 consumer complaints on file.

#10440124December 16, 2011
SERVICE BRAKES, HYDRAULIC, STEERING
THE CAR HAS BEEN SHAKING FOR A FEW MONTHS NOW, WORSE WHEN BRAKING. TWICE NOW, WE HAVE HAD TO STOP ABRUPTLY AND THE FRONT BRAKES DID NOT WORK CORRECTLY. ONCE IT DID CAUSE A MINOR ACCIDENT. THERE IS A LOUD GRINDING SOUND FROM THE FRONT WHEEL AREA AND POOR STOPPING AND THE STEERING WHEEL SHAKES. IT HAS BEEN TO THE DEALER FOUR TIMES NOW FOR THE SAME COMPLAINTS. THEY REPLACED THE REAR ROTORS FOR SOME REASON. NOW THEY ARE REPLACING THE FRONT ROTORS. THE DEALER CLAIMED THERE HAVE BEEN NO REPORTS OF BRAKING/STEERING PROBLEMS FOR THIS YEAR/MODEL SO THEY DO NOT KNOW WHAT TO DO. THE PROBLEM IS MUCH WORSE AT INTERSTATE SPEEDS OF 60+. THE DEALER SERVICE CENTER ALSO ADVISED US THAT AFTER 12000 MILES, THE ROTORS/BRAKES/ETC WILL NOT BE COVERED BY WARRANTY ALTHOUGH IT HAS BEEN A NOTICEABLE ISSUE SINCE WITHIN A FEW MONTHS OF PURCHASE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10440135December 16, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
WINDOWS GO UP AND DOWN AUTOMATICALLY AT WILL. DRIVERS SIDE GETS STUCK IN EITHER POSITION AND THEN GOES UP OR DOWN AT WILL. THIS OCCURS WHEN VEHICLE IS EITHER STANDING STILL OR IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439791December 13, 2011
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
OUR ELECTRONIC THROTTLE CONTROL (ETC) CAME ON LAST FRIDAY EVENING. WE CYCLED THE KEY AND THE ETC SENSOR SHUT OFF. HOWEVER, FURTHER SEARCHES SHOWED THAT THIS PROBLEM COULD BE CAUSED BY COLD WEATHER. NO RECALLS ARE NOTED ON NHTSA'S WEBSITE. THE DODGE JOURNEY HANDBOOK IS VERY VAGUE ON WHAT ACTION SHOULD BE TAKEN IF THE ETC SENSOR APPEARS FOR A SHORT TIME BUT THEN DISAPPEARS AFTER KEY CYCLING IS COMPLETE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439818December 13, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE PADS AND ROTORS. BRAKE PADS WEAR AWAY WAY PREMATURE AND ROTORS ALSO WEAR TO FAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439145December 9, 2011
SERVICE BRAKES, HYDRAULIC
MY FRONT BRAKE PADS AND ROTORS REQUIRED REPLACEMENT IN MAY OF 2011 AT 34,795 MILES. THE DRIVER'S SIDE FRONT BRAKE PAD AND BOTH REAR PADS NEEDED REPLACED BY DECEMBER OF 2011, AS WELL AS RESURFACING ALL ROTORS. THE MILEAGE AT THAT TIME WAS APPROX 48,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439221December 9, 2011
SERVICE BRAKES, HYDRAULIC
ROTORS WARPED. HAD TO REPLACE FRONT ROTORS AND PADS ON 1/26/10 - 21,624 MILES, 8/6/11 - 29,723 MILES, 8/16/11 - 45,561 MILES. REPLACED REAR ROTORS AND PADS 2/23/11 - 38,529 MILES. VEHICLE WOULD SHAKE AND SHIMMY DUE TO WARPED ROTORS. RESULTED IN PREMATURE WEAR AND REPLACEMENT OF TIRES AT 38,529 MILES. OUT-OF-POCKET COSTS TO ME: $739.13 FOR ROTORS AND PADS, $910.30 FOR TIRES. LAST SET OF REPLACEMENT ROTORS, ORDERED ON INTERNET, CAME WITH LIFETIME WARRANTY AGAINST WARPING AND CRACKING. WHY CAN'T DODGE/CHRYSLER CORP. COME UP WITH RELIABLE BRAKE COMPONENTS AND PROPERLY ENGINEERED BRAKING SYSTEM FOR A VEHICLE OF THIS WEIGHT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438991December 8, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE HORSEPOWER, DRIVE SLUGGISHLY AND WOULD STALL AT ANYTIME. IN ADDITION, A WARNING SYMBOL IN THE SHAPE OF A THUNDER BOLT WOULD ILLUMINATE ON THE INSTRUMENT PANEL SPORADICALLY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 83,000. UPDATED 1/20/2012 *LN THE ELECTRONIC THROOTLE BODY UNIT WAS REPLACED. 01/30/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438864December 7, 2011
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR DRIVER AND PASSENGER SIDE WHEELS SOUNDED AS IF THEY WERE WOBBLING WITH THE ILLUMINATION OF THE TIRE PRESSURE WARNING LIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING NOW WAS THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438708December 6, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE PROFUSELY WHEN DRIVING 50-60 MPH. THE DEALER DIAGNOSED THAT THERE WAS A MISFIRE IN CYLINDER FIVE AND REPAIRED THE FAILURE BY CLEARING OUT THE CARBON CORROSION, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 32,600. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438636December 5, 2011
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE BEGAN TO LOOSE POWER ABNORMALLY. THE BRAKES AND POWER STEERING ASSIST BECAME INOPERABLE, BUT THE VEHICLE DID NOT STALL. IN ADDITION, THE CONTACT STATED THAT THE BRAKES WERE CONTINUOUSLY WEARING PREMATURELY AND HAD BEEN REPLACED FOUR TIMES WITHIN A FOUR YEAR PERIOD. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438112December 2, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD GIVE IN A RETURN CALL WITHIN A DAY. THE FAILURE MILEAGE WAS 7,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437855November 30, 2011
ELECTRICAL SYSTEM
MAKING LEFT TURN INTO PARKING LOT AND VEHICLE SHUT OFF. RECENTLY NOTICED POSSIBLE RELATED ISSUES WITH COMPUTER, INCLUDING UCONNECT NOT WORKING. THE VEHICLE WENT IN FOR RECALL REPAIRS IN AUG 2011 INCLUDING L25 BUT WE HAD NOT EXPERIENCED ANY ELECTRIC CONCERNS PRIOR TO THAT POINT. CALLED DEALER TODAY AND THEY ADVISED TO BRING VEHICLE IN BUT THEY HAD NOT HEARD OF ISSUES OCCURRING AFTER L25 REPAIR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437716November 29, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, STRUCTURE:BODY, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH AND APPROACHING A STOP SIGN, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD AND THE VEHICLE HESITATED TO STOP. THE CONTACT DROVE THE VEHICLE SLOWLY TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE FRONT AND REAR BRAKES WERE WORN AND WOULD HAVE TO BE REPLACED, AS WELL AS THE ROTORS. THE CONTACT ALSO NOTICED THAT THE REAR PASSENGER SIDE DOOR WAS HOLDING WATER IN THE INTERIOR AND WOULD LEAK FROM THE BOTTOM OF THE DOOR WHEN THE DOOR WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 01/24/12*LJ THE CONSUMER ALSO STATED IN DECEMBER 2009, THE VEHICLE WOULD RANDOMLY NOT START. AFTER LETTING THE VEHICLE SIT FOR ABOUT 15 MINUTES, IT WOULD THEN START. THERE WERE PROBLEMS WITH THE TRANSMISSION, EXHAUST PIPES RUSTING, AND DOORS HOLDING IN WATER. UPDATE 01/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437513November 28, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PADS WERE WEARING PREMATURELY AND SMOKE WAS SEEN COMING FROM THE BRAKES AFTER REPAIRS. THE BRAKE PAD WAS CHANGED AT LEAST THREE TIMES AT THE VEHICLE MILEAGE OF 30,000, 42,000 AND 50,000. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THEY COULD REPAIR THE PROBLEM IF THE OWNER PAID FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT A REPRESENTATIVE WOULD RETURN HIS CALL AT A LATER DATE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437589November 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437628November 28, 2011
TIRES:VALVE
TIRE VALVE STEMS - TIRE PRESSURE LIGHT WAS ON AS WEATHER GOT COLDER, WHEN I TRIED TO REMOVE THE VALVE CAPS THE STEMS BROKE OFF AND THE TIRES DEFLATED. THE STEM WAS CORRODED INTO THE PLASTIC CAP AND WHEN TWISTED, STEM BROKE OFF. THANK GOD THAT THEY DIDN'T BREAK OFF WHILE THE CAR WAS RUNNING DOWN THE HIGHWAY AS WOULD OF CAUSED AN ACCIDENT. THIS CONDITION HAS HAPPENED OVER AND OVER ON THIS VEHICLE AND THERE NEEDS TO BE A RECALL BEFORE SOMEONE GETS KILLED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437320November 26, 2011
SERVICE BRAKES, HYDRAULIC
PRE MATURE WARP. OF FRONT ROTORS. VEH BECOMES ALMOST UNCONTROLLABLE WHEN BREAKING THE SHAKING OF THE VEH IN COMBINATION WITH THE MOUNTAINOUS TERRAIN MADE THE VEH. UNSAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437330November 26, 2011
SERVICE BRAKES, HYDRAULIC
FRONT BRAKES HAVE BEEN REPLACED TWICE SO FAR. TOLD BY DEALER THEY WERE REPLACED AT 19000 WITH ORIGINAL TYPE THAT HAD PROBLEMS BECAUSE THEY WERE TOLD TO. HAD THOSE REPLACED AT 29000 WHEN STEERING BECAME WOBBLY AS BRAKES APPLIED. ASKED IF I WAS GETTING 10000 MILE BRAKES AGAIN AND WAS TOLD THEY PUT ON WHAT THEY ARE TOLD BY MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436850November 23, 2011
SERVICE BRAKES, HYDRAULIC
PREMATURE BRAKE FAILURE ON FRONT BRAKES. THE BRAKES HAVE BEEN REPLACED 4 TIMES AND ROTORS HAVE BEEN REPLACED THREE TIMES DUE TO SEVERE WARPAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436878November 23, 2011
SERVICE BRAKES, HYDRAULIC
PURCHASED VEHICLE (DEALER DEMO) IN MARCH 2010 WITH 4,000 MILES ON IT. CAME WITH ALL (FULL) WARRANTIES. HAS KNOWN BRAKE ISSUES WITH PADS PREMATURELY WARPING. FIRST SERVICE WAS 11/5/10 AT 19,600 MILES FRONT BRAKES REDONE PAID $50 UNDER WARRANTY. SECOND SERVICE ONE WEEK LATER 11/12/10 REAR BRAKES REDONE AT 20,107 MILES. ON JULY 2, 2011 AT 35,455 MILES REPLACED FRONT BRAKES/PADS AGAIN PAID $155.00 HAD BRAKES CHECKED AGAIN ON 10/1/11 AND 8MM OF MATERIAL REMAINING ON FRONT AND 7MM OF MATERIAL ON REAR. ON 11/1/11 NOTICED WARPING ON FRONT (POSSIBLE BACK TOO) AND DECIDED TO FILE THIS CLAIM BEFORE HAVING THEM REDONE AGAIN. OBVIOUSLY THEY CANNOT KEEP THE PADS FROM WARPING SO I WILL BE BACK MULTIPLE TIMES EACH YEAR TO PREVENT FURTHER DAMAGE TO ROTORS ETC. I WILL NOT KEEP PAYING FOR THIS SERVICE IT NEEDS TO BE COVERED UNDER WARRANTY AND ZERO DOLLARS TO ME. PLAN TO BRING IT IN ON 11/25 OR 11/26/11. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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