Dodge Journey Complaints

5,556 consumer complaints on file.

#10452599March 21, 2012
SERVICE BRAKES, HYDRAULIC
HAD HARD TIME BRING CAR TO A STOP WENT TO A DODGE DEALERSHIP TO HAVE THEM LOOK AT IT.THEY SAID THAT IT WAS SO BAD THAT I COULD NOT DRIVE IT UNTIL IT WAS FIXED ,IT WAS NOT FIXED UNTIL MONDAY FEB,28,2011 THEY CHARGED ME 50.00 DOLLARS FOR THE REPAIR. THEN ON MARCH 19,2012 HAD TO GO BACK TO SAME DODGE DEALERSHIP AND HAVE THEM REPLACE THE REAR BRAKES & ROTORS THE CAR ONLY HAD 31000 MILE ON IT. THEY CHARGE ME 100.00 DOLLARS FOR REPAIRS SAID THEY DID NOT KNOW WHY THE BRAKES AND ROTORS GAVE OUT ,BUT WOULD ONLY CHARGE ME 100.00 FOR THE REPAIRS. THERE IS NO WAY THAT THE BRAKES & ROTORS SHOULD WEAR OUT THIS FAST THEY NEED TO RECALL ALL JOURNEY'S WITH THIS SAFETY PROBLEMS AND PUT THE PROPER SIZE BRAKES ON . *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453039March 20, 2012
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLE BRAKES *TGW THE CONSUMER STATED THE DEALER REPLACED THE FRONT BRAKES. THEN AT 29,000 MILES THE REAR BRAKES WERE REPLACED DUE TO EXCESSIVE SQUEALING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452465March 20, 2012
SERVICE BRAKES, HYDRAULIC
WE HAVE HAD OUR CAR FOR 15 MONTHS NOW, BRAKE PADS AND ROTORS NEED TO BE REPLACED EVERY 3-5 MONTHS! CALIPER ON FRONT END WAS SO DAMAGED FROM BRAKE SYSTEM THE MECHANIC ALMOST WOULDN'T LET US DRIVE HOME. THIS IS OUR ONLY CAR WE HAVE 2 KIDS AND ONE INCOME, WE CAN'T AFFORD TO RISK OUR CHILDREN'S LIVES, AND WE CAN'T AFFORD TO KEEP MAKING PAYMENTS ON A DEATH TRAP ON TOP OF ALL THE REPAIRS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452212March 19, 2012
EQUIPMENT, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY WHICH CAME EQUIPPED WITH A TIRE JACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE, THE CAR JACK FAILED AND CAUSED THE VEHICLE TO FALL BEFORE THE TIRE COULD BE INSTALLED. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE TO THE CONTACT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE IF THE VEHICLE SUSTAINED ANY DAMAGES. THE FAILURE AND THE CURRENT MILEAGE WAS 38,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452282March 19, 2012
SERVICE BRAKES, AIR
NEW 2009 DODGE JOURNEY PURCHASED IN APRIL 2009. SEPTEMBER 2010 I WAS INFORMED THAT THE FRONT BRAKE PADS NEEDED REPLACEMENT AND THE FRONT ROTORS NEEDED RESURFACING WITH ONLY 17000 MILES ON THE CAR! $250.00 NOW TODAY 3/19/2012 I AM INFORMED THAT THE REAR BRAKE PADS NEED REPLACEMENT AND THE REAR ROTORS NEED RESURFACING AND THE FRONT ROTORS NEED TO BE TURNED! BECAUSE CHRYSLER ISSUED A SERVICE BULLETIN STATING THE FRONT ROTORS SHOULD NOT BE TURNED, THEY SHOULD BE REPLACED UNDER THE EXTENDED WARRANTY (THAT WE BARELY QUALIFY FOR BECAUSE OUR 3 YEARS IS ALMOST UP) IT IS RECOMMENDED THAT WE JUST REPLACE THE FRONT BRAKE PADS AGAIN AND REPLACE THE ROTORS. TOTAL COST FOR BRAKE PAD/ROTOR RELATED SERVICE #2 $400.00 WITH ONLY 28750 MILES ON THE CAR! SO WITH ONLY 28750 MILES ON THE CAR BOTH FRONT AND REAR BREAK PADS AND ROTORS HAVE BEEN SERVICED, THE FRONT SET TWICE NOW! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451894March 16, 2012
ENGINE AND ENGINE COOLING
WHEN I TURN A CORNER OR HIT A BUMP OR JUST DRIVING DOWN THE STREET, THE IGNITION WILL TURN OFF AND THE CAR WON'T RUN. ONCE I HAVE IT STOPPED AND PUT IN PARK I CAN RESTART THE VEHICLE. HOWEVER, LATELY WHEN I TURN THE KEY TO START THE CAR, THE KEY WILL SWITCH BACK TO THE OFF POSITION. I HAVE HAD THIS ISSUE MORE THAN ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451305March 12, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE TRAVELING 40 MPH THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT ACCELERATE HOWEVER, THE RPMS WOULD RISE WHEN THE ACCELERATION PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO DIFFERENT OCCASIONS WERE THE OXYGEN SENSOR AND THE CATALYTIC CONVERTER WAS REPLACED. HOWEVER THE FAILURE PERSISTED. THE CURRENT MILEAGE WAS 93,000 AND THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450848March 9, 2012
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE PARKED, THE CONTACT NOTICED THAT THE LIGHTS ON THE INSTRUMENT PANEL WOULD NOT ILLUMINATE AND THE WINDSHIELD WIPERS WOULD ACTIVATE INDEPENDENTLY. THE FAILURE RECURRED INTERMITTENTLY AT LEAST FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS AND REPAIRS, BUT THE CONTACT WAS NOT AWARE OF THE REPAIRS THAT WERE PERFORMED BY THE TECHNICIAN. THE FAILURE PERSISTED AFTER THE REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450497March 6, 2012
SERVICE BRAKES, HYDRAULIC
BRAKES MAKING A SCRAPING NOISE, MULTIPLE REPAIR ATTEMPTS. TOLD NOT TO DRIVE CAR UNTIL CALIPER AND BRACKET FIXED. HAVE ALREADY HAD TO REPLACE HUB AND BEARINGS, CALIPER AND BRACKET IN FRONT, FRONT BRAKES AND ROTORS AND BACK BRAKES AND ROTORS. WAS TOLD BY THE SERVICE REPRESENTATIVE AT DEALERSHIP THAT I WOULD PROBABLY HAVE TO REPLACE BRAKES EVERY YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449997March 1, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE STEERING WHEEL WOULD WOBBLE WHENEVER THE BRAKES WERE APPLIED. AS A RESULT, THE CONTACT HAD TO REPLACE THE BRAKES AND ROTORS EVERY 15,000 MILES. THE BRAKES WERE REPLACED BY AN AUTHORIZED DEALER, AN INDEPENDENT MECHANIC AND BY THE CONTACT HERSELF. THE AUTHORIZED DEALER INFORMED THE CONTACT THAT THE CONSTANT FAILURE WAS DUE TO THE WAY SHE WAS OPERATING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449694February 29, 2012
ELECTRICAL SYSTEM
UPON DRIVING THE VEHICLE WE LOST POWER TO THE RADIO, CIGARETTE LIGHTER AND CRUISE CONTROL. IT WENT OFF FOR ABOUT 30 SECONDS AND CAME BACK ON. IT HAPPENED BETWEEN 8-10 TIMES DURING A 2 DAY PERIOD. IT DOESN'T MATTER THE SPEED AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449683February 29, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER TURNING THE IGNITION SWITCH, ALL OF THE LIGHTS WOULD ILLUMINATE BUT THE ENGINE WOULD NOT CRANK. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 52,935. UPDATED 04/10/12*LJ UPDATED 04/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449333February 25, 2012
SERVICE BRAKES, HYDRAULIC
BRAKES AND ROTORS WARPED TOOK TO DODGE THEY TOLD ME NOT THEIR PROBLEM. SO WE FIXED OURSELVES COST AROUND $250.00. I NOW HAVE 40000 MILES AND JUST PUT ON THE 4TH SET OF ROTORS AND BRAKES. DODGE NEEDS TO FIX THIS CAR IT IS UNSAFE I CANNOT AFFORD TO TRADE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449099February 23, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE AND PULL TO THE RIGHT. THE CONTACT APPLIED THE BRAKE PEDAL WITH FORCE TO STOP THE SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN STATED THAT THE ROTORS AND PADS WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE FAILURE RECURRED APPROXIMATELY 28,000 MILES LATER. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448813February 21, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT A SQUEAKING NOISE WOULD EMIT FROM THE REAR BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE REAR BRAKE PADS AND ROTORS WERE COMPLETELY WORN. THE PADS AND ROTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448569February 20, 2012
SERVICE BRAKES, HYDRAULIC, WHEELS, TIRES:VALVE
BRAKES CONTINUE TO GO BAD. VEHICLE CALLS FOR NUMEROUS BRAKE CHANGES INCLUDING THE ROTORS AS WELL. DODGE NOTIFIED AND NOTHING HAS BEEN RESOLVED. ALSO THEIR VALVE STEMS ARE BREAKING IN HALF IN COLD WEATHER. CAUSING TIRES AIR TO DEPLETE WITHIN 8 SECONDS. I HAVE THE VALVE STEM FROM MY CAR THAT BROKE AND THE OTHER WAS REPLACED EARLIER UNDER WARRANTY. IF THIS VALVE STEM WAS TO BREAK IN HALF WHILE AT HIGH SPEEDS ON THE HIGHWAY, SOMEONE COULD BE KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448424February 18, 2012
SERVICE BRAKES, HYDRAULIC
PADS, DISCS AND ROTORS NEED TO BE REPLACED AT 22,495 MILES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448225February 16, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
UPON TAKING AN EXIT RAMP FROM THE FREEWAY I REMOVED MY FOOT FROM THE GAS PEDAL AND PLACED IT ON THE BRAKE PEDAL. THE TRACTION CONTROL LIGHT CAME ON AND I IMMEDIATELY LOST POWER, THEN I NOTICED THE ELECTRONIC THROTTLE CONTROL LIGHT WAS FLASHING TOO. AFTER SLUGGISHLY LURCHING MY WAY TO THE SIDE OF THE ROAD I READ THAT THE MANUAL SAID TO PLACE THE VEHICLE IN PARK AND CYCLE THE IGNITION. UPON DOING THIS THE LIGHTS WENT OFF AND THE VEHICLE APPEARED TO FUNCTION NORMALLY. THEN, IT DID IT AGAIN THE NEXT DAY UNDER VERY SIMILAR CIRCUMSTANCES, I REMOVED MY FOOT FROM THE ACCELERATOR AND APPLIED THE BRAKE AND BOTH LIGHTS CAME ON WITH A TOTAL LOSS OF POWER AND SOME LUGGING TO THE SIDE OF THE ROAD. IF A SEMI HAD BEEN BEHIND US, THERE IS NO WAY HE COULD HAVE STOPPED SOON ENOUGH TO AVOID A COLLISION. I FIND NUMEROUS COMPLAINTS ABOUT THE ETC ON THE INTERNET, BUT NOBODY TAKING ACTION. DOES SOMEONE HAVE TO FILE A LAWSUIT FIRST? BECAUSE I WILL..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447904February 14, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE ATTEMPTING TO DRIVE IN REVERSE OUT OF A PARKING SPACE, THE VEHICLE LUNGED FORWARD WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER TRAIN UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447734February 13, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE ALSO HESITATED TO ACCELERATE FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A WIRING HARNESS SHAFT NEAR THE HEAD CYLINDER WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 17,383.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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