Dodge Journey Complaints

5,556 consumer complaints on file.

#10436580November 21, 2011
SERVICE BRAKES, HYDRAULIC
WE HAVE REPLACED THE BRAKES AND ROTORS 5 TIMES IN MY 2009 DODGE JOURNEY WITH ONLY 48,000 MILES. DODGE REFUSES TO HELP OR ADMIT ANY FAULT . THE CAR SHAKES SO BAD WHEN BRAKING IT FEELS AS IF IT'S GOING TO FALL APART, THIS IS EXTREMELY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436468November 19, 2011
SERVICE BRAKES, HYDRAULIC
DODGE JOURNEY SERIOUS BRAKE PROBLEM, 2ND TIME IN LESS THAN 32,000 PADS AND ROTORS ARE NEEDING TO BE REPLACED. DODGE HAS ACKNOWLEDGED A PROBLEM AND THEN DID SENT OUT REIMBURSEMENT OPTION, MY FIRST REPAIR WAS PAID FOR. HOWEVER, THE PROBLEM HAS NOT BEEN SOLVED WITH THE VEHICLE, THE SAME REPAIR IS REQUIRED AGAIN. A SEARCH ON THE INTERNET INDICATES THIS IS A RAMPANT PROBLEM, A RECALL FROM DODGE HAS NOT BEEN PUT IN PLACE, CLASS ACTION LAW SUITS EXIST. MECHANIC AT MIDAS INDICATES MANY DODGE JOURNEYS AT HIS FACILITY WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436408November 18, 2011
SERVICE BRAKES, HYDRAULIC
I PURCHASED THE CAR IN JANUARY AND HAD TO PUT FRONT BRAKES AND ROTORS ON IT. IN OCTOBER THE REAR BRAKES AND ROTORS HAD TO BE REPLACED. NOW IT'S NOVEMBER AND THE FRONT BRAKES ARE GOING OUT AGAIN. I HAVE CHECKED THE CALIPERS FOR PROPER OPERATION AND THEY APPEAR TO BE FINE. THE BRAKES JUST KEEP WEARING OUT. I OWNED MY LAST VEHICLE FOR MUCH LONGER AND NEVER HAD TO REPLACE THE BRAKES ON IT. THE BRAKES ON MY JOURNEY WERE NEW WHEN I BOUGHT IT. I SEE NO REASON FOR A VEHICLE TO NEED AT LEAST 3 SETS OF FRONT BRAKES BEFORE IT EVEN HITS 60,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436237November 17, 2011
ELECTRICAL SYSTEM
VEHICLE STALLED WHILE DRIVING AT 35 MPH. HAD TO PUT IN NEUTRAL AND STOP IN ORDER TO RESTART THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435938November 15, 2011
SERVICE BRAKES, HYDRAULIC
THIS CAR WAS PURCHASED FROM A DEALER USED WITH 40,000 + MILES ON IT. IT HAD BRAKE ISSUES RIGHT FROM THE START. IT SEEMED LIKE THE ABS BRAKES DID NOT WORK CORRECTLY AND THE CAR SHOOK WHEN THE BRAKES WERE APPLIED. AFTER OWNING IT FOR 14 MONTHS THE FRONT PADS HAD TO BE REPLACED. THE VEHICLE CONTINUED SHAKING AND WE WERE TOLD THE ROTORS WERE BAD. WE THEN REPLACED THE FRONT ROTORS AND THE BACK PADS. THE FRONT BRAKES STARTED MAKING GRINDING NOISES WITHIN A COUPLE OF WEEKS. NOW JUST ONE MONTH AFTER REPLACING THE ROTORS, THE FRONT PADS MUST BE REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435146November 10, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY. THE DEALER REPLACED THE BRAKES NUMEROUS TIMES BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS IN THE PROCESS OF ASSISTING THE CONTACT WITH THE FAILURE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 12/12/11*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER ON THREE SEPARATE OCCASIONS; ONCE TO HAVE THE ROTORS RESURFACED AND TWICE TO HAVE THE PADS REPLACED. UPDATED 12/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435037November 9, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY AWD. THE CONTACT STATED THAT SHIFTING IN DIFFERENT GEARS, SHE NOTICED A LOUD CLUNKING NOISE AND THE VEHICLE WOULD JOLT IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT THE NEW MODEL DODGE JOURNEYS ALL DROVE THE SAME WAY. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400. UPDATED 01/24/12*LJ THE CONSUMER STATED SHE HAS BEEN TO THE DEALER THREE TIMES FOR THE SAME PROBLEM. UPDATED 02/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434437November 7, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING 45 MPH WHEN THE ENGINE FAILURE WARNING LIGHT ILLUMINATED AND THE ENGINE RPMS INCREASED. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE BEYOND 45 MPH. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434745November 7, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE WOULD NOT START. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THEY WOULD REPLACE THE COMPUTER CHIP IN THE KEY. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED WITHIN SEVERAL MONTHS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434791November 7, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN ABNORMAL GRINDING NOISE WHEN APPLYING THE BRAKES. IN ADDITION, THE ROTORS AND BRAKE PADS WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES WHERE THEY REPLACED THE FRONT ROTORS AND FRONT BRAKE PADS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE CONTACT WAS REIMBURSED FOR FIFTY PERCENT OF THE REPAIR COSTS. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 37,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434355November 6, 2011
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, POWER TRAIN
1) I HAD THE FRONT BRAKES REPLACES AFTER OWNING THE CARE 7 DAYS. THE DEALER REPLACED THE FRONT RODARS AND BRAKE PADS. SIX WEEKS LATER I COMPLAINED OF THE METAL TO METAL SOUND FROM THE REAR BRAKES, BUT THE DEALER TOLD ME, "YOU CAN KEEP DRIVING THE CAR, IT'S OK FOR NOW". NOW THE BRAKES ARE TOTALLY GONE AND THE FRONT BRAKES ARE CAUSING THE CAR TO SHAKE WHEN YOU SLOW DOWN...AGAIN!! 2) THE CAR DOESN'T ALWAYS START. YOU HAVE TO CRANK THE KEY 4-5 TIMES BEFORE IT WILL START. THIS SEEMS TO BE IN INTERMITTENT PROBLEM. 3) THE TRANSMISSION JERKS INTO GEAR. 4) THE PLASTIC IN THE WHEEL WELL COMING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434076November 3, 2011
STRUCTURE:BODY:DOOR
THE REAR PASSENGER DOORS CAN NOT BE EASILY UNLOCKED BY THE REAR PASSENGERS. THE DRIVER OR THE FRONT PASSENGER HAS TO PUSH THE UNLOCK BUTTON TO UNLOCK THE REAR DOORS. THE DOOR KNOB ( THE LOCK PIN THAT GOES UP AND DOWN INTO THE DOOR) IS LOCATED BEHIND YOU IN THE REAR SEATS BECAUSE OF THE LONG DOORS AND IS VERY DIFFICULT TO GRASP AND PULL UP TO UNLOCK THE DOOR. IF THERE WAS EVER A CRASH AND THE DRIVER OR FRONT PASSENGER WAS UNABLE TO HIT THE UNLOCK BUTTON IT WOULD LEAVE THE BACK PASSENGERS TRAPPED. THIS IS A VERY POOR DESIGN AND A MAJOR SAFETY HAZARD. HAD I NOTICED THIS PRIOR TO LEASING THE CAR I WOULD HAVE CHOSEN ANOTHER CAR. THE DEALER STATES IT IS DESIGNED THAT WAY SO THAT SMALL CHILDREN CAN NOT OPEN THE DOORS, BUT ISN'T THAT WHAT THE CHILD LOCK FEATURE IS FOR. THIS CAR IS AN ACCIDENT WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434109November 3, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MY COMPLAINT CONSISTS OF THE TIRES, STARTER, AND PRESSURE SENSORS ON MY 2009 DODGE JOURNEY. FIRST, THE CHEAPEST TIRES MY DEALER CAN FIND FOR MY VEHICLE ARE PRICED AT $225/TIRE. THUS, A $1000.00 COST FOR TIRE REPLACEMENT. THIS WOULD BE REASONABLE IF THE VEHICLE WAS A LUXURY VEHICLE I.E.: AUDI, BMW, CADILLAC, MERCEDES, ETC... HOWEVER, IT IS A DODGE. I HAVE HAD TO REPLACE MY DODGE'S TIRES EVERY WINTER SINCE PURCHASE. THEREFORE, THESE PERFORMANCE TIRES ARE ONLY LASTING APPROXIMATELY 20,000/MILES A PIECE. AFFORDABLE, IS WHY I PURCHASED DODGE. I AM NOT RECEIVING THIS, NOT EVEN IN THE BASIC MAINTENANCE OF TIRES. NEXT, MY STARTER HAD TO BE REPLACED RECENTLY. I WAS TOLD THAT MANY DODGE JOURNEY STARTERS ARE "GOING." HOWEVER, WITH NO RECALL ON THE PART, I ENDED UP PAYING A $100.00 TOWARDS A DEDUCTIBLE THAT IS PART OF MY WARRANTY. FINALLY, I HAD TO REPLACE TWO TIRE SENSORS AS WELL ON MY VEHICLE THIS YEAR. AGAIN, NO RECALL ON THE PART. THEREFORE, A $100.00 DEDUCTIBLE WAS REQUIRED. I AM DISAPPOINTED THAT DESPITE MY WARRANTY I AM PAYING DEDUCTIBLES AND DESPITE OTHER NUMEROUS JOURNEYS HAVING THE SAME PROBLEMS THE PARTS AREN'T BEING RECALLED. I AM FORCED TO SPEND $1000.00 ON TIRES EVERY 20,000 MILES ON TOP OF MY ACTUAL MONTHLY CAR PAYMENT >$500.00. THE ABOVE EXPENSES SHOULD DEFINITELY NOT BE REQUIRED ON A BRAND NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434140November 3, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET TO 55 MPH WHEN THE ENGINE EXHIBITED AN ABNORMAL INCREASE IN RPMS OF OVER 5,000. THE CONTACT HAD TO SWITCH OUT OF GEAR TO ALLOW THE VEHICLE TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 36,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433753November 1, 2011
SERVICE BRAKES, HYDRAULIC
FRONT AND BACK BRAKES AND ALL ROTORS HAD DEFECT. NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433670October 31, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE CONTACT HAD THE VEHICLE TAKEN TO THE DEALER BUT NO FAILURES WERE DISCOVERED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND EACH TIME THE DEALER STATED THAT THE VEHICLE STARTED WITHOUT ANY PROBLEMS AND THERE WERE NO FAILURE CODES PRODUCED THROUGH DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 21,697.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430814October 19, 2011
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. ALL LIGHTS WORKED, BUT NOTHING ELSE. IT COULD NOT BE TAKEN OUT OF PARK. TOW TRUCK DRIVER TRIED TO JUMP START, BUT BATTERY WAS GOOD. HE HAD TO DRAG THE FWD VEHICLE INTO A POSITION WHERE HE COULD TOW IT FROM THE FRONT. DEALER SAID CAUSE WAS THE WIN MODULE (OVER $300 AND IT IS OUT OF WARRANTY). THERE COULD BE MORE ISSUES BUT THEY WILL NOT KNOW UNTIL PART ARRIVES. THERE APPEAR TO BE MANY ISSUES WITH THIS PART ON THIS AND OTHER DODGE VEHICLES, BUT NO RECOGNITION OF A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430598October 18, 2011
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE STARTER FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED TWICE AND THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430622October 18, 2011
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT IT WAS DIFFICULT TO START THE VEHICLE USING THE KEY. THE CONTACT HAD TO TURN THE KEY IN THE ON AND OFF POSITION NUMEROUS TIMES BEFORE THE VEHICLE WOULD START. THE DEALER ATTEMPTED TO DIAGNOSE THE FAILURE, BUT WAS UNSUCCESSFUL. THE MANUFACTURER WAS NOTIFIED AND WAS IN THE PROCESS OF ASSISTING THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 23,000. UPDATED 11/221/11*LJ THE CONSUMER STATED HE HAD TO TURN THE KEY NUMEROUS TIMES, TO GET THE VEHICLE TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430430October 17, 2011
ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY DODGE WAS PURCHASED AND ORIGINALLY HAD A RADIO CONNECTION PROBLEM. WHERE IT PLAYED STATIC WHILE PLAYING A CD AS WELL AS THE SPEAKERS SOUNDED BLOWN OUT. SINCE HE RADIO HAS BEEN REPLACED 3 TIMES AND STILL SEEMS TO REMAIN THE SAME. I HAVE HAD THE ALIGNMENT DONE 4 TIMES SINCE MAY 2011 AND THE PROBLEM REMAINS.THE AC HAS A DELAY WHEN TURNED ON. BUT MY BIGGER PROBLEM IS WHEN I FELT MY CAR SHUDDER WHILE PULLING AWAY FROM THE CURB. IT SERIOUSLY FELT AS THOUGH THE WHEELS WERE GOING TO FALL RIGHT OFF AND OUT FROM UNDER THE CAR. I TOOK IT IN TO THE DEALERSHIP AND THEY REPORTED NO PROBLEM ALTHOUGH WHEN WE TEST DROVE THE CAR THE ! LIGHT IN THE DASH CAME ON. SO THEY HAD ME WAIT ABOUT 20 ADDITIONAL MINUTES TO FIX THE ISSUE. SINCE I HAVE GOTTEN MY CAR BACK IT NOW SHUTS COMPLETELY OFF WHEN I COME TO A STOP. I AM FREAKED OUT AND DEVASTATED BY MY OVERWHELMING CONCERN FOR MY 5YR SON AND MYSELF. I JUST AM CURRENTLY NOT FEELING THE "DEPENDABLE DODGE" STATEMENT. HOPEFULLY DODGE RECOGNIZES THAT THIS IS HAPPENING OFTEN AND FIXES IT BEFORE A DEATH OCCURS. SIMPLY IS IT A DANGER TO OUR SELF AND THE COMMUNITY TO DRIVE AROUND IN CARS THAT COMPLETELY SHUT DOWN UNEXPECTEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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