Dodge Journey Complaints

5,556 consumer complaints on file.

#10430495October 17, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 10V658000(ELECTRICAL SYSTEM:WIRING) AND CONTACTED THE DEALER IN MARCH 2011 BUT WAS ADVISED THAT THE PARTS NEEDED FOR REPAIRS WERE NOT READILY AVAILABLE. THE CONTACT STATED THAT THE PARTS HAVE NOT YET BECOME AVAILABLE AFTER A PERIOD OF SEVEN MONTHS. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430523October 17, 2011
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH THE VEHICLE STALLED WITHOUT WARNING. UPON RESTARTING THE VEHICLE THE CONTACT WAS ABLE TO CONTINUE DRIVING NORMALLY. THE FAILURE OCCURRED TEN DIFFERENT TIMES AND ON ONE OF THE OCCURRENCES THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR SEPARATE OCCASIONS. IN ADDITION, THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC NUMEROUS TIMES FOR THE IDENTICAL FAILURE. THE SOLENOID PIGTAIL WIRE HARNESS WAS REPLACED BY THE DEALER; HOWEVER AFTER THE REPAIR THE FAILURE RECURRED. THE CONTACT DISCOVERED THERE WERE SEVERAL RECALLS RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN 08V247000 (ELECTRICAL SYSTEM:WIRING), NHTSA CAMPAIGN ID NUMBER 09V082000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN ID NUMBERS 08V528000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)); HOWEVER, THE VIN WAS INELIGIBLE FOR THE RECALL DEFECTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430564October 17, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED AFTER SEVERAL ATTEMPTS TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIPM AND THE IGNITION MODULE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PAY FOR HALF OF THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430196October 14, 2011
SERVICE BRAKES, HYDRAULIC
PREMATURE BRAKE FAILURE. FRONT AND BACK BRAKES HAD TO BE REPLACED AT 17,179 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430121October 13, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED OCCASIONALLY THE VEHICLE FAILED TO START. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHO COULD NOT IDENTIFY THE PROBLEM. THE CONTACT REPLACED THE BATTERY BUT THAT DID NOT REMEDY THE FAILURE. THE CONTACT DID NOT NOTIFY THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430143October 13, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
AT RANDOM TIMES THE ENGINE WILL NOT START. IT IS NOT A BATTERY PROBLEM, AS ALL LIGHTS AND RADIO WORK EVEN WHEN THE ENGINE WILL NOT TURN. IF YOU WAIT LONG ENOUGH IT MAY START AGAIN. THIS IS A SAFETY ISSUE AS YOU NEVER KNOW WHEN OR WHERE THIS PROBLEM WILL OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429643October 12, 2011
SERVICE BRAKES, HYDRAULIC
AT APPROXIMATELY 5000 MILES, AND LESS THAN 5 MONTHS OLD, MY 2011 DODGE JOURNEY, BEGAN TO SHAKE VIOLENTLY (STEERING WHEEL) WHEN I SLOWED DOWN. AT FIRST, IT BEGAN AT APPROX 52 MILES AN HOUR, AND WAS NOTICEABLE GOING DOWN SMALL HILLS. IT HAS PROGRESSIVELY BECOME WORSE; VIOLENTLY SHAKING ANYWHERE FROM 30-60 MILES, WITH THE STEERING WHEEL SHAKING SO HARD IT BECOMES DIFFICULT TO MANAGE. I FIRST NOTICED IT EARLY IN SEPTEMBER. I TOOK IT TO THE DEALER ON 9/15, WHO CONFIRMED THAT IT WAS DEFECTIVE ROTORS. WAS TOLD THE ROTORS WOULD BE ORDERED AND I WOULD BE CALLED PROMPTLY. I EMAILED THE SERVICE MANAGER ON 9/19, AND HE ADVISED IT, ALONG WITH A DEFECTIVE DASH BOARD THAT WAS BUBBLING, WOULD BE HANDLED BY HIS CORPORATE CONTACT, AND I WOULD RECEIVE A CALL. I HAVE NOT. ON 10/4, I RECEIVED A GENERAL EMAIL FROM THE SALESMAN WHO SOLD ME THE CAR, CHECKING TO SEE HOW I LIKED THE CAR. I EXPLAINED TO HIM THE SITUATION. ON 10/5, I RECEIVED AN EMAIL FROM HIS MANAGER, WHO SAID THEY WERE AWARE OF THE SITUATION AND WOULD BE CONTACTING ME SOON. THAT WAS A WEEK AGO, AND NO CONTACT. I HAVE BEEN DRIVING IN WHAT I BELIEVE TO BE AN EXTREMELY DANGEROUS CAR. I HAVE TWO CHILDREN AND HAVE TO DRIVE MY CAR TO WORK AND TO CARE FOR AN ILL HUSBAND AND MOTHER. I AM ON THE ROAD A LOT, AND IT IS SCARY FOR THE CAR TO SHAKE SO VIOLENTLY. I BELIEVE THE ROTOR ISSUES OBVIOUSLY ARE DAMAGING THE BRAKES, BUT ALSO THE TIRES. I BOUGHT THIS CAR BRAND NEW, AND TO HAVE IT FAIL SO EARLY IS VERY UPSETTING, AS WELL AS SCARY. I UNDERSTAND THERE WERE ISSUES WITH THE 2009-2010 JOURNEYS AS WELL, BUT WAS ASSURED BY THE SALES TEAM AT DODGE THAT IT HAD BEEN ADDRESSED AND RESOLVED AND WOULD NOT BE AN ISSUE WITH THE 2011 MODELS. PLEASE HELP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429646October 12, 2011
SERVICE BRAKES, HYDRAULIC
DODGE GAVE ME AN EXTENDED WARRANTY ON THIS CAR TO 36,000 MILES. STARTED HAVING BRAKE PROBLEMS AND HAD THEM FIXED AT A SHOP BEFORE THE 36,000 MILE WARRANTY WAS UP. THEN AFTER FIXING THE BRAKES NOTICED A SHAKE IN THE FRONT END. TOOK IT BACK TO THE SHOP AT 36,400 MILES AND THEY THEN TOLD ME ABOUT THE PROBLEMS WITH THE JOURNEY. I CALLED THE DEALER WHO COMPLETELY BLEW IT OFF. I HAVE PAID FOR THE REPAIR AND WAS TOLD TO SUBMIT A CLAIM TO CHRYSLER WHICH I DID AND IT WAS TURNED DOWN. THIS IS JUST NOT RIGHT! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429320October 10, 2011
TIRES:VALVE
VALVE STEM DAMGED WHILE CHECKING AND INFLATING TIRES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429326October 10, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:VALVE
VALVE STEM DAMAGED WHILE CHECKING AND FILLING TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429119October 7, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE SECURITY ALARM SYSTEM FAILED TO DISENGAGE UPON ENTERING THE VEHICLE. THE IGNITION WOULD NOT START AND ALL LOCKED DOORS FAILED TO UNLOCK. THE DRIVER SIDE DOOR WAS MANUALLY UNLOCKED. THE FAILURE RECURRED TWICE. ON THE FIRST OCCURRENCE, THE DEALER WAS UNABLE TO DETECT A TROUBLE CODE. THE VEHICLE WAS TAKEN BACK TO THE DEALER A SECOND TIME WHERE BOTH KEY FOBS WERE REPROGRAMMED. IN ADDITION TO THE REPAIR, THE WCM AND TIPM WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. MANUFACTURER WAS MADE AWARE OF THIS PROBLEM AFTER TALKING TO NHTSA. UPDATED 11/01/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428974October 6, 2011
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, POWER TRAIN
IN TWO YEARS, FIVE (5) TIMES FOR BRAKE PROBLEMS. WITH 3,000 TO 6,000 MILES BETWEEN EACH BROKE. TWO TIMES ENGINE SUPPORT MOUNT. TWO TIMES WITH POWER TRAIN PROBLEMS. TODAY (10/06/2011) THE JOURNEY 2009 R/T IS IN THE SERVICE CENTER OF ALBERIC COLON CHRYSLER/JEEP IN KENNEDY AVE, SAN JUAN PR FOR THE SAME PROBLEMS AND ALSO : FOR THE AIR CONDITIONER SYSTEM, SUSPENSION, MOTOR COOLING SYSTEM PROBLEMS,LEAKING GREASE IN THE BACK OF THE RIGHT FRONT WHEEL. AND GUESS!!!!!!, BRAKES AGAIN. BOTH, CHRYSLER AND THE DEALER HAS REFUSE TO OBEY THE LAW THAT SAYS, THEY HAVE TO PROVIDE A VEHICLE IN CASES THAT REPAIR LEAST MORE THAN 5 LABOR DAYS INCLUDING SATURDAY.ALSO, TO ADDED MORE PROBLEMS,[XXX](PR CHRYSLER SERVICE MANAGER), HAS REFUSED TO AUTHORIZE THE BRAKE REPAIR. SAYING THAT IS NORMAL, THAT A BRAKE SYSTEM THAT WAS REPAIR IN 02/16/2011 NEEDS TO BE REPAIR AGAIN IN 09/19/2011(22033 TO 30200 M). I HAVE BEING WITHOUT TRANSPORTATION FOR THREE WEEKS, CAUSING ME AN MY FAMILY A LOT OF PROBLEMS BECAUSE, IS OUR ONLY VEHICLE FOR ALL THE FAMILY MATTERS INCLUDING, THAT I AM A CARDIOVASCULAR PATIENT. " SOMEONE COULD TELL ME IS THESE SEEMS TO LOOK LIKE A BIG JUICY LEMON " QUESTION IS, WHO COULD HELP US WITH THIS GIANT ABUSIVE CORPORATIONS? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428994October 6, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. WHILE EXAMINING THE BATTERY AND VARIOUS FUSES, THE CONTACT NOTICED A SPARK COMING FROM THE ENGINE. THE CONTACT WAS ABLE TO SUCCESSFULLY START THE VEHICLE. THE FAILURE RECURRED ONCE MORE APPROXIMATELY ONE MONTH LATER. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,300. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10429006October 6, 2011
SERVICE BRAKES, HYDRAULIC
I REPLACED FRONT BRAKE PADS AND ROTORS EVERY 10000 MILES FOR THIS CAR. DEALER SAYS "IT'S NORMAL" !!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428218October 2, 2011
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
NHTSA IT ALL STARTED WHEN I BOUGHT MY JOURNEY: NICE LOOKING BUT VERY, VERY BAD EXPERIENCE 1.TRANSMISSION, IT CHANGE SPEED BY ITSELF. IT CHANGE SPEED FROM 80 MPH TO 40, THEN 70 MPH TO 30 MPH.. I WAS DRIVING IN THE EXPRESSWAY AND THIS CHANGE OF SPEED HAPPEN TO ME SEVERAL TIMES. I TOOK IT TO THE DEALER AND THEY SAID THAT THEY COULD NOT FOUND THE PROBLEM, AFTER SO MANY INCIDENTS I GOT MAD TO THE DEALER AND TOLD THEM THAT MY LIFE IS AT RISK BECAUSE THE CAR CHANGE SPEED BY ITSELF THAT THEY HAVE TO DO SOMETHING ABOUT IT. THEY FINALLY FIX THE CAR. 2.BRAKES, I HAVE PROBLEMS WITH THE BRAKES TOO. THEY RUN FAST AND HAVE TO KEEP CHANGING THEM. 3.BATTERY, I HAVE PROBLEMS WITH THE BATTERY TOO. I HAVE TOLD THEM NUMEROUS TIMES TOO CHECK THE BATTERY, BECAUSE THE CAR DOES NOT WANT TO START AND THEY KEEP TELLING ME THAT THERE IS NOTHING WRONG WITH THE BATTERY. SO MY QUESTION TO THEM IS THE FOLLOWING IF THE BATTERY IS GOOD., WHAT IS THE PROBLEM? I HAVE TO TURN ON THE SWITCH SEVERAL TIMES UNTIL THE CAR START. THEY SAID THAT THEY CANNOT FIND THE PROBLEM. AND NOW THE LATEST PROBLEM!!!!!!!! 4.STEERING, EVERY TIME I TURN THE WHEELS THE CAR MAKE A WEAR SOUND LIKE AN OLD CAR 5.CAR DOES NOT TURN OFF. NOW MY CAR DOES NOT WANT TO TURN OFF THE DEALER SAID THAT I BOUGHT THE CAR AND THAT NOW THE CAR IS MINE AND I HAVE TO TAKE CARE OF IT. YEAH RIGHT!!! SO MY QUESTION IS THE FOLLOWING WHAT IS NHTSA GOING TO DO ABOUT IT WHILE CHRYSLER IGNORE THEIR CUSTOMERS COMPLAINTS AND NOT TAKING RESPONSIBILITY. IN THE MEAN TIME WE THE CONSUMERS HAVE TO PAY FOR CHRYSLER POOR PERFORMANCE, ETC. DODGE JOURNEY SHOULD BE REMOVE FROM THE MARKET. AND WE AS CONSUMERS SHOULD BE REIMBURSE OR AT LEAST CHRYSLER SHOULD RECALL ALL CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427992September 30, 2011
ELECTRICAL SYSTEM
ON MULTIPLE OCCASIONS, ENTERED 2009 DODGE JOURNEY, TURNED THE KEY, AND ALL I HEAR IS A CLICK. WAIT A LITTLE WHILE, TRY IT AGAIN...CLICK! FINALLY, AFTER 1/2 HOUR OF TRYING TO START THE VEHICLE, IT FINALLY STARTS. THIS HAPPENS ON TOO MANY OCCASIONS. I SEARCHED THE INTERNET, AND IT SEEMS TO BE A CONSISTENT PROBLEM, NOT ONLY WITH THE DODGE JOURNEY, BUT WITH ALL DODGE VEHICLES. OTHER OWNERS HAVE COMPLAINED ABOUT THE SAME THING. BROUGHT MY CAR TO THE DEALERSHIP TO DIAGNOSE, AND THEY CANNOT REPLICATE THE PROBLEM. BRINING IT FOR A SECOND TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428004September 30, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A DEALER AND THEY HAVE YET TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 62,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427062September 25, 2011
SERVICE BRAKES, HYDRAULIC
AROUND 14,000 MILES THE BRAKE PEDAL WOULD SINK. DEALER FOUND BAD MASTER CYLINDER. DURING FURTHER INSPECTION OF BRAKE SYSTEM THEY ALSO FOUND FRONT BRAKE PADS WORN. AT 24,000 THE REAR PADS AND ROTORS ARE NO GOOD. YOU CAN FEEL CAR SHIMMY WHEN SLOWING DOWN ON FREEWAY. PRE-MATURE FAILURE ON PADS AND ROTORS. CAR IS MOSTLY FREEWAY MILES WITH NO HARD BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426892September 23, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD STALL INTERMITTENTLY WHEN DRIVING IN COLDER TEMPERATURES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426928September 23, 2011
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR DRIVER SIDE VALVE STEM FRACTURED DUE TO CORROSION. THE DEALER REPAIRED THE VEHICLE BY REPLACING ALL FOUR VALVE STEMS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS 50,600 AND THE CURRENT MILEAGE WAS 50,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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