Dodge Journey Complaints

5,556 consumer complaints on file.

#11104979July 1, 2018
VEHICLE SPEED CONTROL
WHILE ON A FAMILY TRIP TO SAN DIEGO FROM MY HOME IN RIOLINDA CA WE EXPERIENCED A STRONG JERK MOTION FOLLOWED BY A ACCELERATION WHILE THE CAR WAS DRIVING IN CRUISE CONTROL. MY HUSBAND TRIED TO REMOVE THE CRUISE CONTROL SO THAT HE CAN RETURN TO CONTROLLING THE ACCELERATION HIMSELF AND IT WAS STILL ACCELERATING MORE. HE SLAMMED AND THEN CONTINUOUSLY SLAMMED ON THE BRAKES ALMOST REAR ENDING ANOTHER VEHICLE. WE HAVE REFRAINED FROM USING CRUISE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104653June 29, 2018
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65 R17. THE CONTACT TOOK THE VEHICLE TO EXECUTIVE DODGE JEEP (406 S ORCHARD ST, WALLINGFORD, CT 06492, (203) 599-0470) FOR A TIRE ROTATION AND WAS INFORMED THAT THE REAR TIRES WERE WEARING UNEVENLY AND AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104735June 29, 2018
ENGINE, SEATS, STEERING
1. THE DRIVER SEAT BELT DOES NOT STAY LOCKED IN. PERIODICALLY I WOULD PUT THE SEATBELTS ON AND IT WILL UNBUCKLE AS IF IT WASN'T SECURED IN. I HEARD IT CLICK. IT HAS HAPPENED SEVERAL TIMES. LUCKILY I WAS NOT MOVING AT THE TIME. 2. I RECEIVED AN TUNE UP AT APPROXIMATELY 95K MILES. ONE IF THE PISTONS WAS MISFIRING. I BELIEVE THE 6TH ONE WAS. BRAND NEW PARTS AND WAS INSTALLED BY A PROFESSIONAL MECHANIC. THERE IS A KNOCKING NOISE THAT WILL NOT GO AWAY. THE BELTS HAVE BEEN CHECKED. 3. WHILE OUT OF TOWN I WAS PARKING AND WHILE IN REVERSE IT BECAME HARD TO TURN. I LATER FOUND OUT THAT THERE WAS NO FLUID IN THE POWERSTEERING. THERE WAS A LOW FLUID INDICATION. .I IMMEDIATELY FILLED THE CAR UP WILL POWER STEERING FLUID. SINCE THEN IT HAS BEEN HARDER TO TURN MY WHEEL. IT STARTED OFF I COULD NOT TURN RIGHT WITHOUT A STRUGGLE. THEN IT WAS THE LEFT SIDE . THE ONLY WAY TO TURN IS TO ACCELERATE AND TURN. THIS CAME OUT OF NOWHERE. THE AGGRESSIVE PROGRESS IN THE LOSS IF STEERING ABILITY IS TROUBLING ESPECIALLY WITH SMALLER CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104792June 29, 2018
ELECTRICAL SYSTEM
ON NUMEROUS OCCASIONS, THIS CAR WILL NOT START. WHEN TURNING THE KEY IT WILL CLICK BUT NOT TURN OVER. I HAVE HAD IF INTO THE MECHANICS SEVERAL TIMES, THEY HAVE TESTED THE STARTER, HAD THE SPARK PLUGS CHANGED, INCLUDING THE WIRES. STILL INTERMITTENTLY WILL NOT START. ESPECIALLY IF IT'S HOT OUT OR CAR IS HOT. SOME TIMES IT TAKES MULTIPLE TURNS OF THE FOB TO TURN OVER ENGINE. I HAVE READ CAR GURUS FORUMS AND HUNDREDS COMPLAIN OF THIS SAME ISSUE. IT DOES SOMETIMES START IF YOU DEPRESS BRAKE PEDAL THEN PUT IT IN NEUTRAL POSITION THEN TURN KEY AND IT WILL START. THIS HAS BEEN GOING ON NOW FOR ABOUT 2 YRS AND NO MECHANIC CAN SEEM TO FIGURE OUT THE ISSUE. I HAD SHUT MY VEHICLE OFF THE OTHER DAY WHILE WAITING FOR A LONG TRAIN TO PASS AT A CROSSING, AS SOON AS THE TRAIN PASSED AND WAS ABLE TO CROSS OVER TRACKS, THE DODGE JOURNEY WOULD NOT RESTART, WAS ALMOST REAR ENDED FROM CARS BEHIND ME. TOOK MULTIPLE ATTEMPTS TO START THIS VEHICLE. THERE IS CLEARLY AN OUTSTANDING IGNITION ISSUE WITH THIS VEHICLE. WHEN I CONTACTED DODGE DEALERSHIP THEY ALSO WERE AWARE OF THIS INTERMITTENT ISSUE BUT HAD NO SOLUTION. SOMEONE NEEDS TO LOOK AT THIS ISSUE AS A SERIOUS PROBLEM. A REAR END COLLISION CAN CAUSE AIRBAGS TO DEPLOY AS WELL CAUSING INJURIES, ALL BECAUSE YOUR CAR WON'T RESTART IF YOU TURN IGNITION OFF DUE TO TRAFFIC DELAYS OR TRAIN CROSSINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104621June 28, 2018
ELECTRICAL SYSTEM, ENGINE
CAR EXPERIENCES INTERMITTENT IGNITION FAILURE. WHILE STATIONARY WITH KEY IN IGNITION, IT WILL CLICK BUT NOT START. WE HAVE REPLACED THE BATTERY, ALTERNATOR, AND STARTER BUT IT CONTINUES TO HAVE ISSUES STARTING OVER THE PAST 3 MONTHS. SOMETIMES IT WILL START FINE, BUT OTHER TIMES IT TAKES SEVERAL TRIES OVER A PERIOD OF 30 MINUTES. THE MECHANICS CANNOT FIND THE SOLUTION TO THIS PROBLEM EVEN WHEN ABLE TO DUPLICATE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104191June 27, 2018
ENGINE
DURING RUSH HOUR, I WAS ON THE WAY TO PICK UP MY DAUGHTER FROM DAY CARE. AS I SLOWED DOWN INTO THE TURNING/MERGE LANE AT AN INTERSECTION, MY CAR JUST TURNED OFF WITHOUT PRIOR WARNING. I CAME TO A STOP AND ATTEMPTED A RESTART, BUT IT WOULD NOT ALLOW A RESTART UNTIL THE 6TH TRY. MY HAZARD LIGHTS WOULD NOT TURN ON, SO I HAD TO WAVE ANGRY DRIVERS TO GO AROUND ME. IT WAS VERY STRESSFUL BECAUSE I WAS AFRAID OF BEING REAR-ENDED WHILE WAITING FOR IT TO RESTART SO I COULD MOVE OUT OF HARM'S WAY. I PURCHASED THIS VEHICLE, BRAND NEW, IN APRIL 2016. I DIDN'T HAVE PROBLEMS WITH IT UNTIL IT WAS 2 YEARS OLD. FOR THE FIRST YEAR, I EVEN COMMUTED TO WORK 3 HOURS DAILY. NOW, I AM AFRAID TO DRIVE IT 3 MILES. THE ENGINE WILL SIMPLY TURN OFF WHILE DRIVING. WE RESEARCHED IT ONLINE AND FOUND IT WAS MOST LIKELY A CAMSHAFT OR CRANKSHAFT SENSOR ISSUE. EVEN AFTER HAVING BOTH SENSORS REPLACED, THE PROBLEM HAS CONTINUED. MECHANICS ARE AT A LOSS BECAUSE THE PROBLEM IS INTERMITTENT. SOMETIMES, I CAN DRIVE IT A FEW DAYS IN A ROW WITHOUT ANY ISSUE. I SIMPLY CANNOT BELIEVE THAT MY PARTICULAR VIN WAS NOT PART OF THE RECALL TO REPLACE THE SENSORS AND THAT THERE SEEMS TO BE NO SOLUTION TO THIS DANGEROUS VEHICLE. I CANNOT DRIVE MY 2-YEAR-OLD CAR ANYWHERE FOR FEAR OF AN ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104063June 26, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
THE HORN BLOWS BY ITSELF, WHILE DRIVING AND WHILE SITTING IN THE GARAGE UNOCCUPIED. IT HAS SHUT OFF WHILE DRIVING IN HEAVY TRAFFIC AND I HAD TO PUT IT IN NEUTRAL TO RESTART IT. THE AUR BAG LIGHT HAS COME ON AND APPARENTLY IN THE WORDS OF MY MECHANIC "I CAN'T FIND ANYTHING WRONG WITH IT". THE AIR AND HEAT STOPPED WORKING IN THE BACK OF THE VEHICLE LAST YEAR. THE CHECK ENGINE LIGHT GOES ON AND OFF. I'VE HAD IT TOWED TO THE SHOP TWICE BECAUSE IT WOULD NOT START, JUST TO BE TOLD IT CRANKED RIGHT UP ONCE AT THE SHOP AND AGAIN "I CAN'T FIND ANYTHING WRONG WITH IT". IT DOESN'T ACCELERATE LIKE IT'S SUPPOSED TO WHEN TAKING OFF, JERKS AND LAGS, AND ONCE ACCELERATED IT CONTINUES TO JERK AND LAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103775June 25, 2018
UNKNOWN OR OTHER
DRIVER SIDE CONTINUES TO BLOW HOT AIR WHILE THE PASSENGER BLOWS COOL AIR WHILE THE A/C IS RUNNING. TOLD IT WAS THE BLEND DOOR MOTOR AND GOT IT FIXED. A FEW DAYS LATER, THE SOME PROBLEM BEGAN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103894June 25, 2018
ELECTRICAL SYSTEM, SUSPENSION, WHEELS
VEHICLE MAKES A TICKING NOISE WHILE PLAYING THE RADIO AND OR DRIVING ON THE FREEWAY AND GOING OVER 60 MPH. THERE IS ALSO LOUD BANGING NOISE ON THE DRIVER SIDE PASSENGER SEAT AS IF AIR OR SOMETHING IS HITTING THE VEHICLE. TIRED DON'T HOLD PRESSURE AND DRIVING AT TIMES SEEMS UNEVEN OR OFF TRACK AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103911June 25, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103662June 24, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TAKATA RECALL. MY CAR DOESN'T WANT TO START. I TRIED JUMP STARTING IT DIDN'T WORK. THE DISPLAY SAY VEHICLE NOT IN PARK. BATTERY IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103520June 23, 2018
SERVICE BRAKES, SUSPENSION
THE REAR ARMS ON THE TIRE WHEELS BENT IN CAUSING THE TIRES TO GO COMPLETELY WORE DOWN ON THE INSIDES. IT WAS HARD TO SEE BECAUSE THE MIDDLE AND OUTSIDE WERE FINE. IT COST $457.00 TO REPAIR THE GARAGE SAID THIS WAS COMMON. I HAVE THEREPAIR RECORDS I DON'T KNOW HOE TO SEND ONLINE . IF THE TIRES HAD BLOWN IT COULD HAVE BEEN REALLY BAD AS I DRIVE 80 MILES ROUND TRIP A DAY TO WORK. HAVE'NT FIXED BRAKES YET BUT THE ROTORS ARE SHAKING WHEN I HIT THE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103505June 22, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, SUSPENSION
3C4PDCBG1ET[XXX] REQUIRED FCA IS MAKING [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103057June 21, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY DODGE WHILE RIDING RADIO COME ON GO OFF THE HEATER TURN ALL THE WAY UP AND IT WANT CRANK MOST TIME YOU GET READY TO GO IT JUST GOES HAYWIRE NOT DEPENDABLE BROUGHT A BATTERY THOUGHT THAT WAS THE PROBLEM BUT NOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102837June 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED AND APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102519June 19, 2018
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. ON SEVERAL OCCASIONS, THE SERVICE ALL WHEEL DRIVE WARNING INDICATOR ILLUMINATED AND THE BRAKES INDEPENDENTLY ENGAGED, CAUSING THE VEHICLE TO STOP ABRUPTLY. THE VEHICLE WAS TAKEN TO HEBERT'S TOWN AND COUNTRY CHRYSLER DODGE JEEP RAM (1155 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71105, (318) 221-9000) WHERE IT WAS DIAGNOSED THAT THE ABS WAS THE CAUSE OF THE FAILURES. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102556June 19, 2018
ELECTRICAL SYSTEM, ENGINE
LAST WEEK I WAS DRIVING MY CAR AND IT FELT LIKE IT WAS GOING TO STALL AT A STOP SIGN. THEN THE ENGINE LIGHT CAME ON WHEN I STARTED DRIVING AGAIN. WHILE DRIVING ON A BUSY HIGHWAY MY CAR JUST SHUT OFF. NO BRAKES, OR STEERING. I HAD 3 KIDS IN THE CAR 2 BEING TODDLERS. I WAS ABLE TO PUT IT INTO PARK AND START IT AGAIN TO GET IT OFF THE ROAD. THIS IS THE FIRST TIME THIS HAPPENED TO ME AND NOW I AM SCARED TO DRIVE IT. AS FOR ELECTRICAL MY CAR RANDOMLY SOMETIMES JUST CHANGES RADIO STATIONS, U CONNECT DOESN'T WORK. WHEN DISCONNECTING THE BATTERY IT WORKS FOR ABOUT A MONTH AND YOU CAN NOT USE IT ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102672June 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE STEERING WHEEL WAS TURNED TO THE RIGHT TO AVOID COLLIDING WITH A TRUCK. HOWEVER, THE VEHICLE TURNED TO THE LEFT AND COLLIDED WITH AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED LEFT ARM SORENESS, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 36,632.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11102312June 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SANGO CHRYSLER DODGE JEEP RAM, 201 SGT PRENTISS DR., NATCHEZ, MS 39120, (877) 304-7831) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102421June 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MAY NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO VICTORVILLE MOTORS (14617 CIVIC DR., VICTORVILLE, CA 92394, (760) 733-8484). THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,174.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey