Dodge Journey Complaints

5,556 consumer complaints on file.

#11111267July 13, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING ON VERY BUSY HIGHWAY I-270 IN COLUMBUS OHIO MY CAR STOP ON ME ON THE HIGHWAY THAT HAPPENS BACK IN 2/14/2018 I STARTED IT BACK KEEP GOING LUCKILY NO ACCIDENT OCCURRED THROUGH THAT WEEK CONTINUE DOING IT I TAKE TO SHOP GET IT FIXED.ON 7/3/2018 HE STARTED IT'S AGAIN AM SCARED TO DRIVE MY CAR THAT AM PAYING FOR I DON'T KNOW WHAT TO DO HE COST MUCH LAST TIME I FIXED IT. HIS MAKING STRANGE NOISE FROM THE DASHBOARD OFTEN I DON'T KNOW WHERE THE NOISE IS COMING FROM AM REALLY SCARED TO PUT MY FAMILY IN ITS BECAUSE THAT OUR FAMILY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110894July 12, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HORN STARTS SOUNDING WHEN CAR IS PARKED IN THE GARAGE AND ENGINE IS OFF. THIS HAS HAPPENED 3 OR MORE TIMES OVER THE LAST 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110988July 12, 2018
SEAT BELTS
IT HAS HAPPENED TO ME TWICE SINCE I GOT THE CAR THAT I WAS UNABLE TO BUCKLE UP. THE SEAT BELT WAS LOCKED AND I COULD NOT PULL IT SO THAT I COULD BUCKLE MYSELF ... KIND OF SCARY WHEN YOUR DRIVING WITHOUT A SEAT BELT. I TRIED OPENING THE DOOR CLOSING IT TURNING ON AND OFF THE CAR PUTTING IT IN PARK ETC IN DIFFERENT PATTERNS NOTHING WORKED ... I HAD NO CHOICE I HAD TO DRIVE TO PICK UP MY KIDS AFTER LEAVING WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110992July 12, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHEN THE VEHICLE IS IN MOTION, THE HORN BLOWS LIKE YOU ARE HOLDING THE HORRN DOWN. THIS HAS HAPPENED SEVERAL TIMES N TRAFFIC ON THE HIGHWAY. IT ALSO HAS HAPPENED WHEN THE VEHICLE WAS STATIONARY IN THE MIDDLE OF THE NIGHT. WHILE WE WERE SLEEPING. WE THOUGHT SOMEONE WAS STEALING IT. AT LEAST 4 TIMES IT WENT OFF. TOOK THE VEHICLE TO THE DEALERSHIP IN OCT. 2017 THEY TOOK OUT THE HORN FUSES. BECAUSE IT BLOWED ALL NIGHT AND IT KILLED THE BATTERY. THEY CALLED IT THE GHOST HORN. SO I'M DRIVING AROUND NOW IN THIS VEHICLE WITHOUT A HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111087July 12, 2018
POWER TRAIN
2013 DODGE JOURNEY HAS TRANSMISSION SHIFTING PROBLEMS FROM A STOP TO A START. THE JOURNEY WAS TAKEN TO OUR LOCAL CHRYSLER DEALERSHIP. THEY TEST DROVE THE VEHICLE AND SAID THE TRANSMISSION WAS OVERFILLED. THEY DRAINED SOME FLUID OUT AND TEST DROVE. MY RECEIPT FOR THE VEHICLE STATES AT THE BOTTOM FOUND FLASH THAT HAD AN UPDATE FOR PPM WHICH WAS DIRECTLY RELATED TO SHIFTING ISSUES. RAN PPM UPDATE AND PERFORMED A QUICK LEARN ON TRANSMI7 SSION WHICH SET ALL SETTINGS BACK TO DEFAULT ON TRANSMISSION. I WILL BE TAKING THE VEHICLE BACK TO CHRYSLER DEALERSHIP AGAIN TRANSMISSION SLIPS STILL ABOUT 4 TOO 8 SECONDS BETWEEN 1ST AND SECOND GEAR. SOMETIMES WHEN I AM ON A STEEP HILL IT MIGHT ROLL BACKWARDS IF THEIR ISN'T ENOUGH SPEED FROM TRANSMISSION SLIP. THIS VEHICLE CAN CAUSE A ACCIDENT THEIR IS A LOT OF COMPLAINTS ABOUT THE TRANSMISSION ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110680July 11, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE OWNED MY DODGE JOURNEY SINCE MAY 2013, AND AFTER TWO YEARS I BEGAN TO HAVE PROBLEMS. THE VEHICLE DOES NOT PICK UP AND GO. AT TIMES WHEN THE VEHICLE IS IN IDLING MODE (LIKE IF I AM SITTING AT A TRAFFIC LIGHT) IT ACTS AS IF IT WANTS TO STOP. ON OTHER OCCASIONS THE VEHICLE ACTS AS IF IT WANTS TO STOP, EVEN IF I AM IN DRIVE OR JUST SITTING IN PARK. I RECENTLY HAD A TUNE AND THE BATTERY REPLACED. I AM STILL HAVING THE SAME PROBLEM! HOWEVER, IT'S EVEN WORSE NOW BECAUSE THE VEHICLE CONSTANTLY SHAKES AND WANTS TO STOP WHILE I AM CAUGHT UP IN TRAFFIC, WHICH IS VERY DANGEROUS (ESPECIALLY WHEN I HAVE MY CHILDREN AND DOGS IN THE VEHICLE WITH ME). I WANT THIS ISSUE RESOLVED. I BRING MY VEHICLE IN FOR REGULAR MAINTENANCE AS REQUIRED, AND WHEN I MENTIONED THE ISSUE TO MY SERVICE ADVISOR AT THE DODGE DEALERSHIP WHERE I ORIGINALLY PURCHASED THE VEHICLE, THEY TOLD ME IT'S BECAUSE THE VEHICLE IS GETTING OLD. THE MOST RECENT INCIDENT OF THE VEHICLE SHAKING AND WANTING TO STOP OCCURRED YESTERDAY AFTERNOON WHILE I WAS DRIVING DOWN HWY I-64. BECAUSE OF ALL OF THESE ISSUES I AM NEVER BUYING A DODGE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110778July 11, 2018
UNKNOWN OR OTHER
UPON FULLING UP TO A STOP SIGN AND APPLYING THE BRAKE, MY CAR SHUT OFF COMPLETELY. I WAS ABLE TO RESTART IT A DRIVE A BLOCK OR TWO BEFORE IT DID THE SAME THING. I HAD THE CAR TOWED TO A MECHANIC AND AFTER LOOKING FOR A PROBLEM FOR SEVERAL DAYS THEY WERE UNABLE TO FIND ANYTHING WRONG WITH THE CAR AND IT STARTED AND DROVE FINE. SEVERAL TIMES WITHIN THE PAST 6 MONTHS (JAN-JUNE 2018) I HAVE TRIED TO START MY CAR AND IT WILL NOT START. SOMETIMES MOMENTS LATER IT WILL START, SOMETIMES HOURS LATER IT WILL START. UPON SEARCHING ONLINE FOR POSSIBLE PROBLEMS, I FOUND MANY WHO HAD THE SAME ISSUES (CAR SHUTTING OFF WHILE DRIVING, AND CAR NOT STARTING). IT SEEMS THERE WAS A RECALL TO FIX THESE VERY PROBLEMS. THE RECALL WAS REGARDING THE IGNITION MODULE. I RECENTLY PURCHASED MY CAR FROM ANOTHER INDIVIDUAL AND I DO NOT KNOW IF THE RECALL WAS ADDRESS INITIALLY. HOW CAN I FIND OUT. IF MY CAR WAS NOT FIXED, HOW CAN I GET THE RECALL FIXED NOW? IF IT WAS FIXED, THEN THE VEHICLE IS STILL HAVING THE SAME PROBLEM AND THE "RECALL FIX" DID NOT ACTUALLY FIX THE PROBLEM. I HAVE BEEN CAUTIOUS DRIVING IT AS I DO NOT WANT THE VEHICLE TO TURN OFF WHILE I AM DRIVING, AGAIN NOR DO I WANT TO BE STRANDED AGAIN BECAUSE IT WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110841July 11, 2018
POWER TRAIN
GEAR SHIFT WAS LIGHTLY BUMPED, CAUSING IT TO BE THROWN INTO PARK WHILE DRIVING AT 50 MPH. VEHICLE MADE A VERY LOUD NOISE, SUDDENLY WOULD NOT DRIVE FORWARD. COMPLETE TRANSMISSION REPLACEMENT NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110328July 9, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SKID BEFORE STOPPING, WHICH EXTENDED THE BRAKING DISTANCE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (TROTTER AUTO EL DORADO, 1910 W. HILLSBORO ST, EL DORADO, AR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110144July 9, 2018
AIR BAGS, SEATS
PASSENGER HEADREST AIRBAG SPONTANEOUSLY DEPLOYED INJURING PASSENGER. THE VEHICLE WAS PARKED AND STATIONARY AT THE TIME OF THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11110163July 9, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE BEING OPERATED AT A LOW SPEED, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ARRIGO DODGE CHRYSLER JEEP RAM WEST PALM BEACH (6500 OKEECHOBEE BLVD, WEST PALM BEACH, FL), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110213July 9, 2018
UNKNOWN OR OTHER
I WILL BE DRIVING AND THE CAR WILL SHUT OFF WITH OUT WARNING. WHEN I TURN THE CAR OFF SOMETIMES IT WILL START BACK UP. DON'T FEEL SAFE DRIVING THIS CAR WITH OUT 2 YEAR OLD SON. IT HAS HAPPENED MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110105July 8, 2018
AIR BAGS
EN EL TABLERO SE ENCIENDE LA LUZ DE BOLSA DE AIRE DURANTE LA CONDUCCIN DEL VEHCULO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110103July 8, 2018
POWER TRAIN, UNKNOWN OR OTHER
ON HOT DAYS CAR BEGAN LEAKING AUTOMATIC TRANSMISSION FLUID FROM ASSUMED VENT ON TOP OF CABLE SHIFTER LINKAGE. CAR WAS SITTING AND NOT DRIVEN IN A APPROXIMATELY 3 DAYS AND WAS POSITIONED IN A FORWARD INCLINE. DIP STICK SHOWED HIGH ON THE FILL TUBE ABOVE HASH MARKS. ALSO HORN BLARING WITHOUT TOUCHING. REGARDLESS IF SOMEONE IS IN THE CAR OR NOT. THE HORN WILL GO OFF ALL TIMES OF DAY OR NIGHT. IT IS A HONK. HONK....HOOOOOONK.....HOOOOOOOONK. BEST WAY TO DESCRIBE IT IS SOMEONE IS ANGRY OR AN EMERGENCY IS TAKING PLACE AND OTHER DRIVERS NEED TO MOVE. IT IS RANDOM ON WHEN THIS WILL HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109967July 7, 2018
UNKNOWN OR OTHER
MY CAR RANDOMLY DOESN'T START. I WILL BE PARKED, TURN OFF CAR TO RUN IN STORE WHEN I COME BACK OUT CAR WONT START. BATTERY HAS BEEN CHANGED. STILL SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109994July 7, 2018
VEHICLE SPEED CONTROL
WE PURCHASED A LEASE 2017 DODGE JOURNEY GT ON 1/10/2018. I CURRENTLY HAVE APPROX. 4300 MILES ON IT. WE HAD THE CRUISE CONTROL RECALL TAKEN CARE OF, AT A DEALERSHIP ON JUNE 11, 2018. THE FIRST TIME I USED THE CRUISE CONTROL AFTER GETTING THE RECALL DONE, I WAS GOING 72MPH ON MY WAY TO WORK AND MY ENTIRE CAR SHUT DOWN. NO STEERING, NO BRAKES, NO RADIO, THE INTERIOR LIGHTS ON THE DASH WERE ON, BUT NOTHING ELSE. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD, THE CAR WOULDN'T DO ANYTHING FOR APPROX. 2-3 MIN, AFTER THAT AMOUNT OF TIME, I WAS ABLE TO GET IT STARTED AGAIN, BUT DID NOT DRIVE IT. I CALLED MY HUSBAND TO BRING ME HIS VEHICLE SO I COULD GO TO WORK. HE DROVE IT HOME AND SAID THERE WERE NO ISSUES, BUT HE DIDN'T USE THE CRUISE. ON JUNE 18, 2018, THE DAY AFTER IT HAPPENED. I TOOK THE CAR BACK TO THE DEALERSHIP, THEY HAD MY CAR FOR 6 HRS, DROVE 27 MILES AND FOUND NOTHING. ON JULY 5,2018 I WAS ON MY WAY HOME FROM WORK AT APPROX 11PM, I WAS DRIVING ON OUR LOCAL TURNPIKE AND HAD THE CRUISE CONTROL SET AT 72. THE VEHICLE WOULD NOT KEEP SPEED, IT KEPT GOING DOWN TO 65MPH THEN WOULD REV 6-7RPM AND GET BACK UP TO 72. ONCE I TURNED THE CRUISE CONTROL OFF, THE VEHICLE KEPT TRYING TO SPEED UP ON ITS OWN. I WAS ABLE TO KEEP IT FROM SPEEDING UP BY APPLYING THE BRAKE AS I WAS DRIVING. I AM NOT COMFORTABLE DRIVING THIS VEHICLE SO, WE TRY AND USE OUR OTHER VEHICLE AS MUCH AS POSSIBLE BUT, WE BOTH WORK 50-56HRS A WEEK. THIS VEHICLE IS AND HAS A SAFETY ISSUE THE ISSUES WITH THIS CAR HAS NOTHING TO DO WITH MY DRIVING, THE HEAT, THE COLD OR ANYTHING, THIS IS A MAJOR SAFETY ISSUE WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109963July 6, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
'TAKATA RECALL' I'VE CONTACTED SACRAMENTO CHRYSLER , JEEP DODGE , RAM STORE WITH UPDATES TO THE APPOINTMENT DATE AND TIME. I GET INCOMPETENT PHONE RECEPTIONIST THAT TRANSFER TO A SUPPOSED PERSON TO TAKE MY INFORMATION DOWN. YET I DON'T RECEIVE ANY CALLS. I DROVE DOWN THERE AND THEY TELL ME I HAVE TO CALL AS THEY ARE PRE BOOKED ALL WEEK. I GO TO THE CUSTOMER SERVICE DESK AND ASK FOR A MANAGER AND GET TOLD WHICH ONE DO YOU WANT? I SAID A GENERAL MANAGER . SHE REPLIES WE'LL GO SIT OVER THERE IT'S GONNA BE A WHILE. THE TREATMENT AS IF THEY DON'T NEED ANYONE'S SERVICE . I WOULD PAY FOR THE REPAIRS AND HAVE THEM REIMBURSED AT THIS POINT IT'S LOOKING LIKE I HAVE A LEMON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109678July 5, 2018
POWER TRAIN
TAKATA RECALL POWER TRAIN SYSTEM IS NOT FUNCTIONING CORRECTLY. THE CAR WILL NOT START EVEN AFTER GETTING A NEW BATTERY AND REPLACING FUSES. THE CAR WAS STATIONARY PARKED IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109570July 4, 2018
ELECTRICAL SYSTEM
CAME OUT FROM THE STORE AND TRIED TO START MY CAR AND IT WOULDN'T START. THE ENGINE WON'T EVEN CRANK. IT IS APPARENTLY A KNOWN ISSUE THAT THE MANUFACTURER REFUSES TO DO A RECALL FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105357July 3, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE A 2015 DODGE JOURNEY THAT HAS HAD MAJOR PROBLEMS WITH IT. BEFORE THE CAR WAS EVEN A YEAR OLD IT WAS TAKING INTO THE SHOP FOR TRANSMISSION PROBLEMS. THE CAR COMPLETELY SHUT OFF ON ME WHILE DRIVING IN THE MIDDLE OF A BUSY INTERSECTION WHILE I WAS TURNING LEFT. THE CAR WOULD NOT RESTART AND HAD TO BE TOWED TO THE DEALERSHIP. AT THAT POINT, THE SERVICE WAS ESCALATED TO A HIGHER DEPARTMENT AND A HIGH LEVEL REPAIR PERSON WAS BROUGHT IN. LESS THAN 15,000 MILES LATER, THE CAR BEGAN HEAVILY SHAKING EVERY TIME IT WAS DRIVEN. THE FIND WAS THAT THERE WAS A MISSING BOLT IN THE TIE ROD. THE SERVICE MAN SAID THERE WAS NO REASONABLE EXCUSE THAT COULD EXPLAIN HOW THIS WOULD EVEN OCCUR. TODAY, THE CAR IS IN THE SHOP FOR THE SECOND TIME IN THREE DAYS. INITIALLY FOR THE BATTER LIGHT COMING ON WHILE DRIVING. I WAS TOLD THERE WAS A LOOSE WIRE AND SOME CORROSION ON THE BATTER BUT THAT IT WAS REPAIRED. LESS THAN 24 HOURS LATER THEN LIGHT CAME ON AGAIN WHILE DRIVING THIS TIME WITH THE WARNING ON THE PANEL THAT READ BATTERY SAVING MODE. I IMMEDIATELY RETURNED THE CAR TO THE SHOP. WAITED ALL DAY YESTERDAY ONLY TO BE GIVEN THE SAME EXPLANATION THAT WAS PREVIOUSLY GIVEN. UPON FURTHER PROBING I DISCOVER THE CAR HAD NEVER EVEN BEEN RE INSPECTED. THE CAR CONTINUES TO BE IN THE SHOP HAS HAS BEEN UNDRIVABLE FOR 4 DAYS NOW. I HAVE A 6 YEAR OLD SONE WHO IS TRANSPORTED IN THE VEHICLE DAILY. I'M BEGINNING TO FEAR FOR HIS SAFETY IN THE CAR GIVEN ITS HISTORY AND WILL NO LONGER PLACE HIM IN HARMS WAY BY DRIVING IN THIS CAR. THE UNBELIEVABLE SERIOUS PROBLEMS THAT HAVE OCCURRED WITH THIS VEHICLE ARE ALARMING. ESPECIALLY, GIVEN THE FACT THAT THERE IS NO CLEAR EXPLANATION AS TO WHY THE ISSUES ARE ARISING. THESE ARE NOT NORMAL WEAR AND TEAR COMPLICATIONS. THESE ARE SERIOUS MANUFACTURING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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