Dodge Journey Complaints

5,556 consumer complaints on file.

#11114168July 27, 2018
SEAT BELTS
WHEN I'M TRYING TO PUT MY SEATBELT IN, IT DOESN'T ALWAYS CATCH. IT WILL SLIDE BACK OUT. THIS FIRST STARTED IN THE FIRST YEAR OF US BUYING. IT HAD 17 MILES ON IT WHEN I BOUGHT IT. IT CAME OUT WHILE DRIVING ONE TIME. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114167July 27, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
LITTLE OVER 30K MILES. ABOUT 47 MPH ON A 45 HIGHWAY AND NEEDED TO VEER RIGHT. I HAD MY MUSIC TURNED UP AND INSTEAD OF BREAKING I ALLOWED THE CAR TO COAST SO THE SPEED WOULD DROP BEFORE MY TURN I NEEDED TO MAKE. . WHEN I DROPPED TO A SPEED I WAS HAPPY WITH, THEN I START BREAKING AND THATS WHEN I REALIZED THE CAR HAD CUT OFF, THE STEERING WHEEL LOCKED UP, AND THE BRAKES BECAME TOUGHER TO PUSH. IT WAS A BUSY HIGHWAY AND A JUST AS BUSY RIGHT TURN THAT I WAS TRYING TO MAKE. I HAD TO THROW THE CAR IN NEUTRAL TO RESTART WHILE STILL ROLLING OR I WOULD HAVE BEEN HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114155July 27, 2018
UNKNOWN OR OTHER
I HAVE A PUSH BUTTON IGNITION AND WHEN I PUSH THE BREAK AND TRY TO START THE VEHICLE IT DOES NOT CRANK OVER. I SEE THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THIS ONE SPECIFIC PROBLEM BUT DODGE HAS FELLED TO CORRECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113852July 26, 2018
SERVICE BRAKES
HI MY NAME IS [XXX]. I'M WRITING THIS COMPLAINT ON THE BASIS OF MY 2012 DODGE JOURNEY. I HAVE HAD MY 2012 DODGE JOURNEY FOR 2 YEARS AND 3 MONTHS, AND I HAVE HAD TO REPLACE FRONT BRAKE PADS AND RESURFACE ROTORS 3 TIMES IN 2 YEARS. I'VE ALSO HAD TO REPLACE REAR BRAKE PADS AND RESURFACE ROTORS TWICE ON THE BACK 1 RECENTLY BEING 3 DAYS AGO AND NOW I TOOK IT SOMEWHERE ELSE BECAUSE OF NOISE IN THE FRONT BRAKES AND ROTORS AND THEY SAID I NEED FRONT CALIBERS ON BOTH SIDES AND BRAKE HOSE ON BOTH SIDES, AND A BREAK FLUID FLUSH AND NEED MORE BRAKES BECAUSE THEY LOCKED UP AT THAT PLACE TODAY ALSO. I HAVEN'T EVEN PAID CAR PAYMENT THIS MONTH AND I'VE ALREADY PAID 300 DOLLARS FOR BRAKE CALIBER ON THE TRUCK AND PLACE I WENT TO GET A 2ND OPION AND THEY SAID I NEED 652.85 DOLLARS TO GET MY FRONT DONE AND THIS IS 2 DAYS LATER AFTER I GOT MY BACK DONE. I HAVE SPENT AT LEAST 3,000 DOLLARS ON THIS ON GOING PROBLEMS IN THE PAST 2 YEARS. MY 2012 DODGE SUCKS AND I NEED HELP. I'M GETTING ME A LAWYER AND IM FILING ALL KIND OF COMPLAINTS ABOUT THIS CURRENT PROBLEM THAT I DONT HAVE MONEY TO KEEP GETTING FIXED. ALSO ONCE MY BRAKES LOCKED UP ON THE TRUCK ONCE AT THE DEALERSHIP WHICH WAS JULY 11, 2018 THAT COST 300 DOLLARS. I LIVE 30 MINUTES AWAY FROM THE DEALERSHIP, I TAKE I95 TO AND FROM THE DEALERSHIP, THEY WERE ABOUT TO LET ME DRIVE MY TRUCK BACK HOME BUT THE BRAKE HAD LOCKED BEFORE THEY CAN GIVE IT BACK TO ME. QUESTION WHAT IF I WOULD'VE GOT IN MY TRUCK AND DROVE BACK HOME ON I95 AND MY BRAKE WOULD HAVE LOCKED UP??? THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113589July 25, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RANDOM CRANKING ISSUE. HAS LEFT ME STRANDED SEVERAL TIMES. IT WILL CRANK AND MOVE AND AFTER I PARK SOMEWHERE AND SHUT THE VEHICLE OFF THE NEXT TIME I GET READY TO GO SOMEWHERE IT WILL NOT CRANK. STARTER, IGNITION, BATTERY, BATTERY CABLES, ALTERNATOR HAVE BEEN REPLACED. I HAVE ALSO TAKEN THE KEY TO LOCKSMITH TO MAKE SURE IT HASN'T LOST PROGRAMMING. DEALERSHIP SAYS IT CANNOT DUPLICATE PROBLEM. IT HAS LEFT ME STRANDED 18 TIMES THIS MONTH ALONE. IT RANDOMLY WILL NOT CRANK WHEN YOU TURN THE KEY. WHETHER IN MY GARAGE OR AT THE GROCERY STORE. IT WON'T RESTART UNTIL THE NEXT DAY. THIS HAS HAPPENED FOR ABOUT 2 YEARS NOW. I HAVE READ SEVERAL POSTS ON REPAIR FORUMS WHERE PEOPLE ARE HAVING THE SAME ISSUE WITH NO REMEDY FROM THE MANUFACTURE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113660July 25, 2018
SERVICE BRAKES, POWER TRAIN, STEERING
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113511July 25, 2018
UNKNOWN OR OTHER
HORN GOES OFF INTERMITTENTLY WHEN DRIVING. ALSO HAVE ISSUE WITH KEY/REMOTE IF THE UNLOCK DOOR BUTTON IS HIT TO MANY TIME THE WINDOWS WILL ROLL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113235July 24, 2018
UNKNOWN OR OTHER
MY CAR WAS NOT RUNNING. I HAD JUST GOTTEN IN MY CAR AND THE HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113333July 24, 2018
ELECTRICAL SYSTEM
CAR WILL NOT START, ONLY CLICKS. SOUNDS COME FROM THE STEREO. THIS HAS BEEN AN INTERMITTENT PROBLEM FOR ABOUT 5 YEARS (I BOUGHT THE CAR NEW IN DECEMBER 2009). I HAVE REPLACED THE BATTERY TWICE. THIS PROBLEM HAS GOTTEN WORSE, AS IT HAPPENED YESTERDAY AND AGAIN TODAY. IT JUMPS EASILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113355July 24, 2018
UNKNOWN OR OTHER
PURCHASED THIS VEHICLE 7/13/2018 AND IT IS NOT EQUIPPED WITH A BACKUP CAMERA. DODGE IS ALSO ADVERTISING THAT THIS IS STANDARD EQUIPMENT ON THE VEHICLE. THEY ALSO DID NOT DISCLOSE THAT THE VEHICLE WAS NOT EQUIPPED. AS FAR AS I KNOW ALL VEHICLES ARE TO BE EQUIPPED BY MAY 1, 2018. THIS WAS PURCHASED FROM PEACOCK IN BRUNSWICK, GA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112996July 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL SOMETIMES MY VEHICLE WILL NOT STAR,T BASICALLY EVERY WEEK. I CANNOT PUSH THE PEDAL DOWN NOTHING LIGHTS UP THE WINDSHIELD WIPERS WILL NOT STOP GOING OFF AIRBAG LIGHT, ENGINE, AND TIRE PRESSURE SENSOR ALL COME ON. IF CAR DOES START THE WINDSHIELD WIPERS WILL CONTINUE AS WELL AS LIGHTS THEN GAS GUNGE WILL GO TO ZERO, CRUISE CONTROL SHUTS OFF AND BLINKERS WILL NOT WORK, ALL HAPPENS SIMULTANEOUSLY WHILE DRIVING MAKING IT VERY DANGEROUS. I HAVE FOUND MANY PEOPLE WITH THIS ISSUE YET NO CLEAR FIX. IT IS VERY DANGEROUS AND OUT RIGHT RIDICULOUS THERE IS NO RECALL FOR THIS SAFETY ISSUE. THESE ISSUES HAPPEN WHILE THE VEHICLE IS IN DRIVEWAY AND HAS HAPPENED ON HIGHWAY. I DO NOT FEEL SAFE HAVING MY CHILDREN IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113004July 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS LOW SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113104July 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHILE THE VEHICLE IS IN MOTION ON THE HIGHWAY THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT APPEAR. WHEN THIS HAPPENS, THE VEHICLE LOSES ALL POWER AND BRAKES. AT THIS POINT I AM UNABLE TO ACCELERATE TO MOVE TO A SAFE AREA WHERE THE CAR NEEDS TO BE TURNED OFF AND RESTARTED. ONCE THE VEHICLE IS TURNED OFF AND BACK ON THE CHECK ENGINE LIGHT STAYS LIT AND THE TRACTION CONTROL LIGHT WILL TURN OFF MOMENTARILY. UPON DRIVING THE VEHICLE AGAIN, THE TRACTION CONTROL LIGHT WILL TURN BACK ON AND THE PREVIOUS STEPS NEED TO BE REPEATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112889July 22, 2018
UNKNOWN OR OTHER
HORN HAS STARTED HONKING INTERMITTENTLY, USUALLY WHILE STATIONARY AND USUALLY IN THE MIDDLE OF THE NIGHT (THIS STARTED MID JUNE OF 2018). LAST NIGHT, STARTING AT 12:30AM, THE HORN HAS SOUNDED AT LEAST ONCE OR SEVERAL TIMES EVERY HOUR. CHANGING BATTERY IN REPLACEMENT KEY FOB HAS DONE NOTHING. (KEY FOB WAS RECALLED AND REPLACED SEVERAL YEARS AGO). CAN'T GET AN APPOINTMENT WITH A LOCAL DODGE DEALERSHIP FOR A WEEK SO HAVE NO IDEA WHY THIS IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112382July 19, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
FAULTY ABS MODULE DUE TO WATER LEAK, RECALLED ON VERY MANY 2012 DODGE JOURNEYS. FOR SOME REASON, NOT RECALLED ON MINE. NOTICED BRAKE LIGHT, ABS LIGHT, AND TRACTION LIGHT CAME ON, I HAD A DIAGNOSTIC DONE BY MY OWN MECHANIC AND CONFIRMED OVER THE PHONE WITH THE DODGE DEALERSHIP THAT I WAS COVERED UNDER THE RECALL. AFTER DROPPING MY CAR OFF AND THE MECHANICS THERE NOT FIXING THE ISSUE, I WAS TOLD THAT MY VIN ACTUALLY WAS NOT COVERED UNDER THAT RECALL. SO MY ABS MODULE IS FAULTY FOR NO OBVIOUS OR APPARENT REASON. I RARELY DRIVE ON HIGHWAYS, I NEVER GOT INTO ANY ACCIDENTS, THE 3 NOTIFICATION LIGHTS AS NOTED ABOVE JUST CAME ON ONE DAY WHEN I TURNED THE CAR ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112089July 18, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR SUDDENLY TURNED OFF WHILE IN MOTION CAUSING WHEEL AND RIM DAMAGE AS WELL AS BACK NUMBER DAMAGE. REPLACED BATTERY AFTER CHECK ENGINE LIGHT CAME ON AT WHICH TIME THE VEHICLE OPERATED FINE THE PREVIOUS DAY AND HAD BEEN SITTING OVERNIGHT(DIAGNOSED BY AUTO ZONE), REPLACED ON 6-JUL-18. TODAY 18-JUL-18 ABSOLUTELY NO LIGHTS OR POWER TO THE VEHICLE. I HAVE TRIED JUMPS AND CAR IS STILL INOPERABLE. IT GETS SO HOT IN HERE THAT THE INTERIOR SURFACES ARE MELTING AND CHIPPING OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11112268July 18, 2018
ELECTRICAL SYSTEM
HAVE HAD INTERMITTENT STARTING ISSUES AS I HAVE FOUND DO MANY OTHER OWNERS OF THIS VEHICLE. TURN KEY FOB AND NO START. STARTER AND BATTERY HAVE BEEN CHANGED. MANY SIMILAR COMPLAINTS ONLINE. I WAS TOLD BY MECHANIC UNTIL IT IS NO START AT ALL, DEALER ABLE TO DUPLICATED OR CHECK ENGINE LIGHT ILLUMINATES FOR CODE NOTHING THEY CAN BE DONE. BEEN DEALING WITH THIS ISSUE INTERMITTENTLY FOR 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111484July 16, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WOW!!!!!!!!!! IS ALL I CAN SAY, I CAN'T BELIEVE THE AMOUNT OF PROBLEMS THIS CAR HAS. WITH THAT BEING SAID I'M HOPING THAT SINCE I FINANCED THIS VEHICLE, THAT THE FINANCE COMPANY WILL HELP ME BECAUSE THIS DEALERSHIP "CLEARLY" SOLD ME A LEMON AND I'M SURE THEY KNOW IT IS. EVERYTHING ELECTRICAL IN MY 2012 JOURNEY STARTED SURGING TO THE POINT WHERE I THOUGHT IT WAS GOING DIE ON ME WHILE DRIVING ON A HIGHWAY HERE ON VANCOUVER ISLAND B.C. CANADA. I'VE HAD PROBLEMS WITH THE PUSH BUTTON START ( SOMETIMES 4 ATTEMPTS TO START IT ARE NEEDED ) . I REALLY LOVE THE VEHICLE WITH THE COST TO REPAIR MODERN DAYS CARS, I THINK I WANT TO FIND A WAY TO RETURN IT ( IT'S ONLY BEEN 5 MONTHS SINCE I'VE HAD IT ) . THE DEALERSHIP SAYS IT'S PROBABLY THE BATTERY AND OFFERED TO REPLACE IT SO ON THE 27TH OF THIS MONTH, I WILL TAKE IT TO THE DEALERS AND TRY TO RETURN IT ALL TOGETHER. NONE OF US SHOULD BE HAVING ISSUES LIKE THIS AND I'M REALLY DISAPPOINTED WITH DODGE AND HOW THEY'RE "NOT" DOING MUCH TO HELP ANYONE. SADLY THESE VEHICLES ARE "LEMONS" AND SHOULD ALL BE RECALLED AND JUNKED IMO. SORRY TO HEAR SO MANY OTHER'S HAVE PROBLEMS TOO , JUST KEEP YOUR ROADSIDE ASSIST UP TO DATE LOL CAUSE I FEEL WE'RE "ALL" GOING TO NEED IT EVENTUALLY AND WHO WANTS TO BE STUCK IN THE MIDDLE OF NOWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111424July 15, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR PARKING, BACKUP AND LICENSED PLATE LIGHTS STOP WORKING DUE TO WIRES BROKEN INSIDE THE HARNESS COMING FROM VEHICLE TO REAR DOOR, ALL THE WIRES WERE BROKEN INSIDE THE WIRE LOOM AT TOP OF THE REAR DOOR TO THE VEHICLE, THIS IS A COMMON PROBLEM WITH THIS VEHICLE, THE WIRES BREAK DEPENDING HOW MANY TIMES THE REAR DOOR IS OPEN/CLOSE. STRANDED CABLE WIRES USE IN THIS PLACE ARE BAD QUALITY, LIKE 7 WIRES INSIDE THE CABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111476July 15, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHILE NORMAL DRIVING ON HIGHWAY , MY [ ABS ) LIGHT AND THE SQUIGGLY CAR LIGHT COMES ON . THEN AFTER AWHILE OR SHUTTING CAR OFF AND RESTARTING THE ENGINE , THE LIGHTS GO OFF . THEN IT HAPPENS AGAIN FREQUENTLY ON A DAILY BASIS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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