Dodge Journey Complaints

5,556 consumer complaints on file.

#11100323June 7, 2018
ELECTRICAL SYSTEM
THE CAR SOMETIME DOES NOT START AFTER TURNING OFF ENGINE. IN ORDER TO RESTART I HAVE TO PUT MY FOOT ON THE BRAKE PEDAL, TURN KEY TO RUN WITH OUT STARTING, THEN SHIFT LEVER TO NEUTRAL, THEN TURN KEY TO CRANK MOTOR TO START. MOST OF THE TIMES THE CAR STARTS AS NORMAL, BUT SOMETIMES I HAVE TO PUT CAR IN NEUTRAL TO START MOTOR. MOVING THE SHIFT LEVER AROUND SEEMS TO DO THE TRICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100202June 6, 2018
SEATS
WIFE WAS SITTING IN CAR IN SUPERMARKET PARKING LOT ...TALKING ON PHONE...CAR WAS PARKED AND NOT RUNNING...NO IMPACTS INVOLVED...DRIVERS SIDE HEADREST ACTIVATED...INSPECTION OF HEADREST SHOWS INTERIOR PLASTIC FRAME HOLDING STEEL PIN SHATTERED...HEADREST HAD TO BE REPLACED...WOULD HAVE BEEN A SAFETY ISSUE IF CAR WAS BEING DRIVEN...LUCKILY AIR BAG DIDN'T DEPLOY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100013June 5, 2018
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. ON SEVERAL OCCASIONS, WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED. THE CONTACT HAD TO WAIT A WHILE BEFORE THE VEHICLE WOULD FUNCTION NORMALLY. IN ADDITION, WHEN UNLOCKING THE VEHICLE, THE ALARM WOULD SOUND UNTIL THE ENGINE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099864June 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099416June 3, 2018
ELECTRICAL SYSTEM
DO SOMETHING THIS HAS BEEN A SAFETY AND INCONVENIENCE PROBLEM FOR YEARS IT IS ALL OVER THE INTERNET AND YOU HAVE RECEIVED MANY COMPLAINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099119June 1, 2018
SERVICE BRAKES, STEERING, WHEELS
WHEN ACCELERATING VEHICLE PULLS MORE ONE WAY (RIGHT). WHEN AT STEADY SPEED VEHICLE HOLDS DIRECTION BUT IF GETTING ON THE FREEWAY OR ACCELERATING AFTER STOPPING, I HAVE TO STRONGLY CORRECT THE VEHICLE'S DIRECTION. CONCERNED THERE IS A POSSIBILITY OF BRAKES NOT FULLY RELEASING AFTER STOPPING AND IS ONLY NOTICEABLE BECAUSE OF THE SPEED (ENTERING THE FREEWAY) OR FULL STOP WAS MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098946May 31, 2018
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN WOULD INADVERTENTLY AND UNCONTROLLABLY ACTIVATE. THE CONTACT STATED THAT A FUSE WAS REMOVED TO DISABLE THE HORN. THE VEHICLE WAS TAKEN TO SUMTER CHRYSLER (2662 BROAD STREET, SUMTER, SC 29150), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099033May 31, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A TURN, THE VEHICLE STALLED. UPON PURCHASING THE VEHICLE 30 DAYS AGO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST TWICE A DAY FOR THE PAST 30 DAYS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098774May 30, 2018
ELECTRICAL SYSTEM
TAKATA RECALL- I HAVE BEEN HAVING A PROBLEM FOR AWHILE WITH MY VEHICLE. THE BATTERY WILL JUST RANDOMLY GO DEAD. I CAN JUMP IT OFF AND WILL IMMEDIATELY START UP. I HAVE HAD THE BATTERY AN ALTERNATOR CHECKED AND THEY ARE FINE. IT WILL RUN JUST FINE FOR A FEW DAYS AND THE IT WILL GO DEAD AGAIN. I HAVE HAD IT TO THE DEALERSHIP WITH THIS PROBLEM AND THEY CAN NOT DIND THE PROBLEM. THIS HAS BEEN VERY FRUSTRATING SINCE I FIND MYSELF STRANDED QUITE OFTEN. I HAVE MADE ANOTHER APPT. WITH THE DEALERSHIP AND I AM HOPING THAT THEY CAN FIND THE PROBLEM THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098380May 29, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
ON MAY 15, 2018, APPROXIMATELY 10 MINUTES AFTER I CRANKED MY VEHICLE AND LEFT FOR WORK MY VEHICLE CAUGHT ON FIRE. I WAS APPROACHING A 4WAY STOP IN GAYLESVILLE AL 35973 AT INTERSECTION OF HIGHWAY 35 AND HIGHWAY 68. LUCKILY THERE WAS A TRUCK STOPPED IN FRONT OF ME AND THE DRIVER JUMPED OUT TELLING ME VEHICLE WAS ON FIRE. BEFORE I EVER GOT OUT OF VEHICLE FLAMES WERE SHOOTING OUT FROM UNDER THE HOOD. THE ENGINE COVER CAUGHT ON FIRE AND TOTALED OUT THE VEHICLE IT BURNT THE ENGINE ALL THE WIRING THE HOOD AND FRONT AXLES
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11098457May 29, 2018
STEERING
WHILE DRIVING (IN MOTION) ON THE HIGHWAY, STEERING WHEEL LOCKED UP AS IF THE VEHICLE WAS IN PARK, AND THE ENGINE WAS OFF. I HAD JUST 5 MILES PREVIOUSLY TURNED THE STEERING WHEEL TO GET ON THE HIGHWAY. I HAD TO COME TO A STOP, PLACE VEHICLE IN PARK AND TURN THE CAR OFF. ONCE VEHICLE WAS RESTARTED, I WAS ABLE TO TURN THE STEERING WHEEL...*BF.. CONSUMER STATED DEALERSHIP WILL BE REPLACING THE STEERING GEAR,RACK,AND MODULE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098333May 28, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THEY'RE ARE RECALLS FOR ALL THE ISSUES I'M HAVING WITH MY VEHICLE BUT WHEN I PUT THE VIN IN IT DOESN'T FALL UNDER THE RECALL LIST. I DON'T SEE HOW THEY CAN CHOOSE WHAT CARS TO FIX IF THE SAME PROBLEMS AND PARTS ARE ON ALL THEM. SO I GUESS DODGE IS DEFINITELY NOT THE VEHICLE TO BUY SINCE THEY DON'T STAND BEHIND THEY'RE WORK. I WAS DRIVING AND THE ABS LIGHT AND TRACTION CONTROL LIGHT CAME ON AND CRUISE CONTROL STOPPED WORKING. AND FROM WHAT I'VE BEEN TOLD IT'S THE BRAKE SENSOR AND THAT'S ONE OF THE RECALLS MY VEHICLE VIN DOESN'T FALL UNDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098190May 27, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS RECALL, MY DODGE JOURNEY FITS THE SAME DESCRIPTION FOR AN ABS RECALL, HOWEVER MY VIN NUMBER DOESN'T SAY THAT IT IS AFFECTED. I AM OUTSIDE OF WARRANTY SO THE DEALERSHIP WON'T TOUCH IT. DISPLEASED MAJORLY!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097983May 25, 2018
POWER TRAIN
THE TRANSMISSION IS FAILING TO SHIFT. IT SHIFTS EXTREMELY HARD AND THE REVERSE TAKES A FEW MINUTES TO KICK IN OR IT DOESN'T WORK AT ALL. SOMETIMES THE VEHICLE WILL NOT SHIFT AT ALL. THERE IS A STRANGE BURNING SMELL AFTER GOING UP A HILL. MY ELECTRONIC THROTTLE CONTROL SENSOR IS ALREADY ON AND THERE IS ONLY 13000 MILES ON THE VEHICLE. I PURCHASED IT IN JANUARY AND IT'S ONLY MAY. I HAVE THE SHIFTING ISSUES WHILE DRIVING. WHEN IT DOES SHIFT IT'S A SHARP JERK. IT'S A CONSTANT PROBLEM. I NO LONGER WANT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097986May 25, 2018
ELECTRICAL SYSTEM
HORN/ALARM GOES OFF RANDOMLY AND INTERMITTENTLY. NO PATTERN TO THE BEEPING. NOTHING CAUSES IT- HAPPENS WHILE THE CAR IS LOCKED, UNLOCKED, PARKED, DRIVING. CANNOT BE REPLICATED AT THE DEALER. HAD TO PULL THE FUSES, NOW I HAVE NO HORN. HAS BEEN HAPPENING FOR SEVERAL YEARS. MULTIPLE TRIPS TO THE DEALERSHIP WITH NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097896May 25, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SITTING OR DRIVING AC NOT COOLING SITTING OR DRIVING GAS LEVEL DRASTICALLY DROPPING TO ZERO THEN SPIKE MTE, TAKEN TO DEALERSHIP MULTIPLE TIMES AND NOT DUPLICATED. DROVE THIS MORNING AND MTE SPIKED AND ZEROED OUT AGAIN WHILE DRIVING. TRANSMISSION SHIFTING HARD AND GRINDING NOISES OVERALL ELECTRICAL ISSUES BASED ON DEALERSHIP EXPLANATION AND ISSUES COULD NOT BE DUPLICATED. CAR STILL EXPERIENCING ISSUES OF THE FOLLOWING EVEN AFTER UPDATE PER DEALERSHIP: TRANSMISSION FUEL ELECTRICAL AIR CONDITIONING ONGOING ISSUES, NO RESOUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097933May 25, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FOR OVER 2 YEARS I'VE TRIED VARIOUS THINGS TO GET MY REVERSE LIGHTS TO WORK. CHECKED FUSES, CHECKED THE BULBS. ONE DAY MY REVERSE LIGHTS STOPPED WORKING, MY HATCH STOPPED LOCKING AND UNLOCKING WHILE ALL OTHER DOORS COMPLIED. AND SOME OF MY BRAKE LIGHTS STOPPED WORKING. AFTER VIGOROUSLY YOUTUBING, I FOUND A VIDEO ON CHANGING THE LIFTGATE WIRING. WHERE I FOUND MY ISSUE. THIS IS A SERIOUS FIRE HAZARD!! WHEN I REMOVED THE WIRING HARNESS, 4 OF MY WIRES LOOKED AS THOUGH THEY HAD BEEN CUT. NO WONDER THINGS WEREN'T WORKING.. AFTER USING ELECTRICAL CONNECTORS AND ELECTRICAL TAPE MY REVERSE LIGHTS ARE NOW FIXED. HOWEVER, KNOWING I COULD'VE DIED IN A CAR FIRE JUST DOESN'T SIT WELL FOR ME AND MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097800May 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON JULY 22, 2017, I TRIED TO START MY CAR AND IT WOULDN'T START. I CALLED A TOW TRUCK COMPANY AND THEY TRIED TO CHARGE THE VEHICLE TO NO AVAIL. THEY TOWED THE VEHICLE TO KENDALL DODGE CHRYSLER AND JEEP. THE VEHICLE SAT AT THE DEALER FOR OVER 8 DAYS. WHEN I RECEIVED THE VEHICLE BACK IT STILL HAD ELECTRICAL ISSUE. I TOOK THE VEHICLE BACK IN AND THEY REPAIRED THE ELECTRICAL ISSUES AGAIN. IN FEBRUARY OF THIS YEAR THE WHILE I WAS DRIVING WITH MY FOUR KIDS IN THE CAR (2 OF WHICH ARE UNDER THE AGE OF 3) THE ANTILOCK BRAKE LIGHT TURNED ON AND THE CAR STOPPED ON ITS OWN. AFTER ACCELERATOR WAS TOUGH TO TOUCH. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME THE CAR WAS NO LONGER UNDER WARRANTY AND I WILL HAVE TO PAY FOR THE REPAIRS. I CALLED DODGE DIRECTLY AND THEY CALLED THE DEALER AND THE TOLD THEM TO REPAIR THE CAR. THE DEALER STILL GAVE ME A HARD TIME AND WOULD NOT GIVE ME A RENTAL CAR. THEY MADE ME CALL DODGE AGAIN AND HAVE THEM AUTHORIZE A RENTAL. THE CAR IS NOW GIVING ME ELECTRICAL ISSUES AGAIN ALONG WITH THE ANTILOCK BRAKE LIGHT TURNING ON SPORADICALLY AND WHEN I CALLED DODGE DIRECTLY THEY TOLD ME THEY ARE GOING TO SEND A TECH TO CHECK THE VEHICLE OUT. IF THEY CAN RECREATE THE PROBLEM THEN I WOULD HAVE TO WAIT FOR THE PROBLEM TO HAPPEN AGAIN. I CAN NOT WAIT FOR THE ANTILOCK BRAKES TO LOCK UP AGAIN WITH MY KIDS IN THE CAR. THE VEHICLE CLEARLY HAS A RECURRING ELECTRICAL ISSUE THAT CAN NOT BE FIXED. THIS VEHICLE IS A DANGER TO ME AND MY FAMILY IT IS A TIME BOMB WAITING TO EXPLODE WITH THE ANTILOCK BRAKE LOCKING UP WHILE I'M DRIVING OR EVEN PARKED IN MY DRIVEWAY. I CONTACTED DODGE AND EXPRESSED MY ISSUES WITH THIS CAR BEING A LEMON AND THEY WANT ME TO CONTINUE TO TRY TO FIX THE PROBLEM AND CONTINUE TO ENDANGER MY LIFE AND MY KIDS LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097866May 24, 2018
ENGINE
THE ENGINE TURNS OFF DURING OPERATION WITH NO WARNING. STEERING WHEEL LOCKS UP AND BRAKES ARE HARD TO APPLY. NO CHECK ENGINE LIGHT TO WARN OF A PROBLEM WITH THE VEHICLE. PROBLEM IS RANDOM AND IS HAPPENING DURING VEHICLE OPERATION AND MAY CAUSE ACCIDENT IF ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097604May 23, 2018
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY, THE BATTERY CABLE MALFUNCTIONED. THE CONTACT STATED THAT THE BATTERY CABLE BECAME SO HOT THAT IT BEGAN TO EMIT SMOKE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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