2021-2024 Audi Virtual Cockpit Blank Display TSB 2068380/3

Owners of certain 2021-2024 Audi models may experience an issue where their Audi Virtual Cockpit display goes blank or illuminates various warning lights. This condition is addressed by Audi Technical Service Bulletin (TSB) 2068380/3, which identifies a hardware problem within the instrument cluster as the root cause.

Symptoms of a Blank Virtual Cockpit

If your vehicle is affected by this issue, you may observe one or both of the following symptoms:

• "The Audi Virtual Cockpit display is blank."
• Various warning lights are lit on the Audi Virtual Cockpit.

These symptoms directly point to a malfunction within the instrument cluster, which is responsible for displaying critical vehicle information.

Associated Fault Codes (DTCs)

When diagnosing this issue, technicians may find the following Diagnostic Trouble Code (DTC) stored in the Instrument Cluster control module (-J285-), which has diagnostic address 0017:

Code	Description	Symptom Code
B200049	Control module faulty static/active	10485833

This DTC B200049 specifically indicates an internal fault within the instrument cluster control module.

Technical Background

Audi has identified that a hardware issue within the Audi Virtual Cockpit can cause the display to become blank. To resolve this, optimized instrument cluster hardware has been in production since August 1, 2023. This updated hardware aims to prevent the occurrence of the Audi Virtual Cockpit blank display issue.

Important Owner Information

Audi has issued a notice regarding instrument clusters:

"Instrument clusters received with a production BEFORE August 1st 2023 may still be used."

This means that if your vehicle's instrument cluster was produced before August 1, 2023, it might contain the hardware susceptible to this fault. However, replacement is typically only necessary if your vehicle is actively experiencing the symptoms and storing the DTC B200049. Owners should not expect a preemptive replacement if their Virtual Cockpit is functioning correctly.

Repair Procedure Summary

To address the Audi Virtual Cockpit blank display, technicians will perform the following steps as outlined in TSB 2068380/3:

1. Document Production Date: The technician will use the ODIS diagnostic system to retrieve and document the production date of the instrument cluster. This is found by right-clicking diagnostic address 17, then navigating to Identification and Production date.
2. Replace Instrument Cluster: The Audi Virtual Cockpit control module (-J285-) will be replaced. This procedure must follow the specific instructions detailed in the ELSA repair manual.

Required Parts and Tools

For this repair, the primary component required is a new instrument cluster. Technicians will consult ETKA (Electronic Parts Catalog) for the correct part number. Additionally, various fasteners, bolts, nuts, and screws as needed for the dash panel removal and installation will be sourced from ETKA/ELSA.

Warranty Information

This repair is covered under Audi's standard warranty, typically up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, a G10 claim type is used, requiring owner verification. If the vehicle is outside of any applicable warranty, this Technical Service Bulletin serves as informational guidance only, and repair costs would be the owner's responsibility.

Service Bulletin History

This TSB, identified as 90 24 76 2068380/3, has undergone several revisions:

• Revision 1 (November 7, 2022): Initial publication of the bulletin.
• Revision 2 (November 8, 2023): The header was revised to include additional model years (A6, A7), and the service procedure was updated. This revision superseded Technical Service Bulletin Group 90 number 23-51 dated November 7, 2023.
• Revision 3 (February 6, 2024): The production solution information was updated to include the production date of the optimized hardware, and the service procedure was further revised.

NHTSA ID: 10250240