2021 Audi Virtual Cockpit Blank Display DTC B200049

Owners of certain 2021 Audi A6, A7, Q7, and Q8 models may experience a blank or intermittently failing virtual cockpit display. This condition is often accompanied by the storage of Diagnostic Trouble Code (DTC) B200049 in the instrument cluster. Audi Technical Service Bulletin (TSB) 2064683/1 outlines the cause and the necessary repair procedure for this specific issue.

Symptoms

If your vehicle is affected by this issue, you may observe the following symptoms:

• "The Audi virtual cockpit is blank."
• The display failure is either intermittent or constant, meaning it may work sometimes and fail at others, or remain completely black.

Fault Codes / DTCs

When diagnosing the blank virtual cockpit display, technicians may find the following diagnostic trouble code stored in the instrument cluster, J285 (address word 0017):

Code	Description	Module
B200049	Control Module Faulty	Instrument Cluster

This DTC B200049 specifically indicates a fault within the control module responsible for the virtual cockpit's operation.

Technical Background

Audi has identified that the root cause of the blank virtual cockpit display and the DTC B200049 is a hardware defect within the Audi virtual cockpit itself. An optimized hardware design has since been implemented in later production vehicles to prevent this issue.

Diagnosis and Trigger Conditions

To diagnose this issue, a technician will need to check the production date of your Audi virtual cockpit. This is done using the ODIS diagnostic system by navigating to Self-diagnosis >> Address: 0017 System name: 0017 >> Instrument cluster >> Production date.

Repair Procedure Summary

If the Audi virtual cockpit was produced before May 12th, 2021, the instrument cluster must be replaced to resolve the blank display and the Audi virtual cockpit B200049 fault. The repair involves removing the existing dash panel insert and installing a new instrument cluster with the updated hardware.

Important Warnings

Owners should be aware of the warranty implications for this repair. If your vehicle is outside of its warranty period (up to 48 months/50,000 miles for standard warranty, or G10 for CPO Covered Vehicles), this Technical Service Bulletin is for informational purposes only, and the repair costs may not be covered by Audi.

Required Parts and Tools

For this repair, the following parts and tools are typically required:

• Audi virtual cockpit: This will be a new instrument cluster assembly. Specific part numbers should be referenced in ETKA.
• Fasteners, Bolts, Nuts, and Screws: As needed per the repair manual. These can be found in ETKA/ELSA.

Warranty Information

Audi provides specific guidelines for warranty claims related to TSB 2064683/1:

• Claim Type: 110 for vehicles under the standard 48 Months/50,000 Miles warranty, or G10 for Certified Pre-Owned (CPO) vehicles (owner verification required).
• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert: 9025 XXXX (refer to SRT for associated operations).
  • Self-diagnosis: Readout the DTC memory: 0151 0000 (10 Technical Units).
  • Diagnostic Time: GFF (0150 0000), with time stated on the diagnostic protocol (maximum 50 Technical Units).
  • Road test prior to service procedure: No allowance (0 TU).
  • Road test after service procedure: No allowance (0 TU).
• Claim Comment: As per TSB #2064683/1.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review and audit by Audi Warranty.

What Owners Should Do

If your 2021 Audi is experiencing a blank virtual cockpit display or you suspect the Audi virtual cockpit B200049 DTC, it is recommended to schedule an appointment with an authorized Audi service center. They will be able to perform the necessary diagnostics, check the production date of your virtual cockpit, and carry out the instrument cluster replacement if required.

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Source: NHTSA ID: 10202213