2021-2024 Audi Virtual Cockpit Blank Display TSB 2068380/4

Audi has released Technical Service Bulletin (TSB) 90 24 01 2068380/4, dated June 5, 2024, to address issues with the Audi Virtual Cockpit display. This bulletin supersedes the previous Technical Service Bulletin Group 90 number 24-76, which was dated February 6, 2024. The revisions include updated documentation paths, warranty tables, production solutions, and service procedures, as well as additions to the list of affected model years and models like the A6 and A7.

This TSB applies to various 2021-2024 Audi models, including the A6, A7, A8, Q7, and Q8 lineups, specifically those equipped with the Virtual Cockpit. The primary concern is a blank display or illuminated warning lights on the Audi Virtual Cockpit B200049.

Symptoms

Owners of affected 2021-2024 Audi vehicles may experience one or both of the following symptoms related to the Audi Virtual Cockpit:

• "The Audi Virtual Cockpit display is blank."
• "Various warning lights are lit on the Audi Virtual Cockpit."

Fault Codes / DTCs

When diagnosing this issue, technicians may find the following Diagnostic Trouble Code (DTC) stored in the Instrument Cluster control module -J285- (diagnostic address 0017):

Code	Description	Symptom Code
B200049	Control module faulty static/active	10485833

Diagnosis / Trigger Conditions

The presence of DTC B200049 in the Instrument Cluster control module -J285- indicates a hardware fault within the Audi Virtual Cockpit unit. This fault is the underlying cause for the blank display or illuminated warning lights. The issue is attributed to a hardware problem that prevents the Virtual Cockpit from functioning correctly, as noted in the technical background of the TSB.

Repair Procedure Summary

To resolve the blank Audi Virtual Cockpit B200049 display issue, the repair involves replacing the Virtual Cockpit unit. The general steps for technicians are as follows:

1. Document Instrument Cluster Production Date: Before replacement, technicians must use Self Diagnosis to access diagnostic address 17. From there, they will use the control module OBD drop-down menu to select Identification. After clicking "show expanded identification," they will expand the "Fazit identification" and document the "Day of manufacture."
2. Replace Audi Virtual Cockpit -J285-: The instrument cluster unit, identified as -J285-, must be replaced according to the detailed instructions provided in the ELSA repair manual.

Required Parts and Tools

Technicians should consult ETKA for the latest information and part bulletins. The following parts are required for this repair:

• Instrument Cluster: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (Quantity: See ETKA/ELSA)

Warranty Information

This repair may be covered under Audi's warranty program. The claim type is applicable for vehicles up to 48 months or 50,000 miles. For CPO (Certified Pre-Owned) vehicles, the claim type is G10, requiring verification of owner status.

The specific details for warranty claims are:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and replace dash panel insert: 9025 XXXX (Refer to SRT for associated operations)
  • Self-diagnosis (document production date): 0129 0050 (Refer to SRT for associated operations)
• Diagnostic Time: GFF 0150 0060 (Time stated on the diagnostic protocol, maximum 100 TU)
• Road Test: No allowance (0 TU) for road tests both prior to and after the service procedure.
• Claim Comment: As per TSB 2068380/4.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Warnings

Owners should be aware that if their vehicle is outside of any applicable warranty, this Technical Service Bulletin is informational only. In such cases, the repair costs would not be covered by Audi.

NHTSA ID: 10255956