2024-2025 Audi MIB3: No Tiles in Main Menu, Phone Controls Not Working

Symptoms

Owners of certain 2024-2025 Audi vehicles equipped with the MIB3 infotainment system may experience issues with their main menu display. The primary symptom is the absence of expected tiles in the main menu, leading to a degraded user experience. This condition is often described as 'no tiles in main menu'.

Additionally, after a repair involving the replacement of the J1243 control unit, a phone menu option might appear under the 'STORE' menu item. However, the critical issue is that 'the controls are not working' for this phone function, rendering it unusable. This can manifest as 'a selection option for a mobile phone has been displayed. However, the function buttons shown are not working.' The system may also display a 'Connection offline' message.

Diagnosis and Trigger Conditions

The root cause of these infotainment system malfunctions, including 'missing tiles in the main menu' and non-functional phone controls, stems from the software installed on the J1243 control unit, which operates on an Android operating system. Specifically, the newly installed control unit may contain software version SW0621, which includes functions compatible with a corresponding MIB software version. This can lead to the premature display of the phone menu, even if the full functionality is not yet enabled or properly integrated.

The issue typically arises after the J1243 control unit has been replaced, often in response to an initial customer complaint about missing main menu tiles. The presence of PR Code IU4 and MIB3 software versions 4404 or 4014 are key indicators for this condition. The Technical Background section of TSB 2080958/2 clarifies that further functions compatible with the corresponding MIB software version are already implemented in the newly installed J1243 control unit, causing the phone menu to be displayed prematurely.

Important Warnings for Owners

Audi has provided specific warnings within TSB 2080958/2 that owners should be aware of:

• Display Visibility: "The phone selection menu is not in the main menu. It is therefore possible that customers will not notice this display (refer to example)." This means some owners might not even realize the faulty phone menu is present.
• Warranty and Repairs: "This TSB is informational only and not applicable to any Audi Warranty. Billing is performed via the accounting instructions stated in the respective TSB." Furthermore, "Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted." This is a critical warning: do not attempt to replace parts or perform repairs yourself, as it will not resolve the underlying software issue and may result in charges not covered by warranty.

Repair Procedure Summary

To resolve the issue of 'no tiles in main menu' and the non-functional phone controls, Audi has developed a specific software package. This update is designed to address several complaints related to the MIB3 infotainment system, including the premature display of the phone menu. This software package is part of a broader "Cluster 3B+ customer service package."

Technicians are instructed to refer to Technical Service Bulletin 2079416, titled '91 MMI: overview of customer service packages MLB and MQB for MIB3/ConBox/OCU3/AED2/gateway after UNECE,' to identify the applicable software update TSB. This ensures the correct software package is installed to restore full functionality and proper menu display. The system behavior will no longer occur on vehicles manufactured in week 25/2024 or later, indicating a production solution has been implemented for newer vehicles.

Owner Action

If you own a 2024-2025 Audi vehicle and are experiencing 'no tiles in main menu' or non-functional phone controls, it is recommended to contact an authorized Audi dealership. While this is a manufacturer communication (TSB 2080958/2) and not a recall, the dealership can diagnose the specific software version of your MIB3 system and apply the necessary software update. Ensure the dealer is aware of this TSB to ensure the correct diagnostic and repair approach is followed, preventing unnecessary part replacements or charges.

Source: NHTSA ID: 11029425