Volkswagen Touareg Complaints

646 consumer complaints on file.

#11217799June 4, 2019
ENGINE
WATER IN AIR INTAKE BOX, DISCOVERED WHEN CHANGING AIR FILTER. VEHICLE HAS 12,6XX MILES ON IT. NO PRIOR OFF ROAD OR DEEP WATER USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217971June 4, 2019
ENGINE
WHEN DRIVING THE CHECK ENGINE LIGHT CAME ON. AT THE SERVICE CENTER AT THE DEALER, THE DEALER INDICATED THAT THE AIR FILTER HAD BECOME WET WITH WATER. WHILE READING A VW FORUM I BECAME AWARE OF A KNOWN PROBLEM WITH THE AIR FILTER HOUSING DRAIN BECOMING CLOGGED AND THE AIR FILTER BECOMING WET AND WATER BEING INGESTED INTO THE ENGINE, HYDROLOCKING THE ENGINE AND REQUIRING THE INSTALLATION OF A NEW ENGINE. THE SERVICE ONLY REQUIRED REPLACEMENT OF THE MAF SENSOR. EVEN THOUGH MY VEHICLE HAS ONLY BEEN OWNED FOR LESS THAN 8 MONTHS IS UNDER WARRANTY, I HAVE TO PAY FOR REPAIRS (~$650). I AM NOW HESITANT TO DRIVE THE VEHICLE AT ALL. AS THIS HAS BEEN A KNOWN PROBLEM FOR A NUMBER OF YEARS WITH THIS VEHICLE I AM SURPRISED THAT THERE IS NO RECALL IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217214May 31, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE WAS "FIXED" UNDER THE RECALL FOR THE BUT STILL SMELLS LIKE GAS ALL AROUND. THEY TOLD ME NOT TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209684May 24, 2019
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILED CAUSING OUR VEHICLE TO STALL WITH NO POWER IN THE MIDDLE OF A VERY BUSY OFF RAMP FROM THE HIGHWAY. I HAD MY SON, WIFE AND DOG IN THE CAR. I COULD NOT MOVE THE 5000LB VEHICLE OFF THE ROAD, SO I REMOVED MY FAMILY TO SIDE OF THE ROAD WHILE DIRECTED TRAFFIC. VW DEALER THEN CAME FOR US WHILE I WAITED FOR THE TOW TRUCK. VERY DANGEROUS. NOW AT DEALER AND VW IS CLAIMING MANY MANY VERY EXPENSIVE ISSUES WITH IT DUE TO THIS FAILURE THAT THEY WILL NOT PAY FOR, WE WERE 837 MILES FROM OUR HOME. HAD TO STAY 2 NIGHTS IN A HOTEL AND RENT A CAR TO DRIVE HOME. THEY STILL CANNOT FIX OUR CAR. IT'S CURRENTLY STILL AT THE DEALER WITH NO CLUE TO WHAT IS WRONG. THERE WAS NO CHECK ENGINE LIGHT OR ANY OTHER SIGN OF SOMETHING WRONG WITH THE VEHICLE PRIOR TO THE STALL. IT JUST LOST POWER AND DIED. I COULD NOT RESTART IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206477May 9, 2019
ENGINE
WATER AND DEBRIS WAS INGESTED IN TO AIR FILTER BOX RESULTING IN WATER-SOAKED AIR FILTER AND THE POTENTIAL FOR CATASTROPHIC ENGINE FAILURE. IT IS UNKNOWN HOW LONG THE PROBLEM HAS BEEN OCCURRING BECAUSE I HAD NEVER CHECKED MY AIR FILTER BEFORE. THE VEHICLE HAS PERIODICALLY BEEN DRIVEN IN RAIN OVER THE LAST FEW YEARS BUT NEVER DRIVEN IN DEEP OR STANDING WATER. IT APPEARS THAT DRAINS ARE NOT ABLE TO DRAIN PROPERLY AND WATER IS ENTERING THE BOX SOMEHOW WHEN IT SHOULDN'T BE BE ABLE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204264April 28, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS OF MY 2008 VOLKSWAGEN TOUAREG HAVE BEEN BURNING THE BULBS AND GIVING ME MANY PROBLEMS TO CONDITION IN THE NIGHT YESTERDAY APRIL 26, 2019 THE HEADLIGHT BURNED LEFT I SAW SMOKE COMING OUT AND OPENED THE HOOD AND I FOUND THAT THERE WAS A SMALL FLAME OF FIRE AND I TURN IT OFF AND WENT TO MY HOUSE WITHOUT LIGHTS WHEN I REMOVE THE HEADLIGHT I FIND THAT ALL THE CABLES ARE WITHOUT THE COVER THIS IS NOT SAFE FOR NOT BOBY I WANT TO KNOW WHERE I CAN GO TO FIX THIS PROBLEM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11203828April 25, 2019
VEHICLE SPEED CONTROL
AFTER LESS THAN FOUR YEARS OF OWNERSHIP, AND OUTSIDE OF THE 3 YEAR/36,000 MILE WARRANTY, THE ADAPTIVE CRUISE CONTROL MODULE(S) FAILED FOR NO APPARENT REASON, RENDERING THE ENTIRE CRUISE CONTROL SYSTEM INACTIVE. THE NATURE OF THE SAFETY SYSTEMS IN VOLKSWAGENS IS SUCH THAT IF ONE SYSTEM IS NOT WORKING, NONE WILL - THUS, THE 'FRONT ASSIST' COLLISION AVOIDANCE SYSTEM IS NO LONGER ACTIVE, WHICH IS AN INTEGRAL PART OF THE ACTIVE SAFETY TECHNOLOGY IN THE TOUAREG. IN ADDITION, BASIC SPEED MODULATION OF CONVENTIONAL CRUISE CONTROL IS ALSO UNAVAILABLE. THE RELIABILITY OF BASIC SYSTEMS SUCH AS CRUISE CONTROL SHOULD NOT BE CONTINGENT UPON IMMENSELY EXPENSIVE, AND OVERLY COMPLICATED TECHNOLOGICAL COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197000April 17, 2019
ENGINE
THE ENGINE AIR FILTER BOX GETS FLOODED WITH WATER WHICH COULD LEAD TO ENTERING WATER IN THE ENGINE AND SEIZE THE ENGINE OPERATION. I NOTICED THAT THIS HAPPENS TO MULTIPLE TOUAREG OWNERS AND VW OF AMERICA DOES NOT WANT TO ISSUE A RECALL FOR THIS PROBLEM. IT LOOKS LIKE VW OF EUROPE AND CHINA RE-CALLED THIS PROBLEM. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195562April 11, 2019
UNKNOWN OR OTHER
2013 TOUAREG 3.0L TDI-INTERMITTENT JERKING MOTION OF VEHICLE WHEN IN MOTION, INITIALLY AT LOWER SPEED AND NOW AT 80MPH ON HIGHWAY, INTENSE JERKING OF VEHICLE CAUSING VEHICLE TO LOSE POWER AND NEAR COLLISION WITH VEHICLE BEHIND ME. IT HAS BECOME MORE FREQUENT, ALMOST DAILY OCCURRENCE NOW. I TOOK THE VEHICLE IN IMMEDIATELY TO VW DEALERSHIP. PAPERWORK STATES "ROAD TEST VERIFIED CONCERN" (OF JERKY MOTION AND NOT RUNNING RIGHT). "SCANNED FOR FAULTS. NO FAULTS STORED. NO TSBS, OR TECH TIPS REGARDING CONCERN. SEEMS TO BE A SOFTWARE ISSUE WITH NO REMEDY AT THIS TIME". THE DEALERSHIP ADVISED ME THAT THIS IS A SOFTWARE BUG IN THE EMISSIONS SOFTWARE FIX AND THAT VW HAS NOT SUBMITTED A TECHNICAL SERVICE BULLETIN (TSB) TO OPEN AN INVESTIGATION FOR FIX. THEY SAID THAT THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM. THERE IS ANOTHER CUSTOMER WITH EXACT ISSUE AS MINE. I AM TOLD THAT VW IS NOT COMMUNICATING ANY INFORMATION ON THIS ISSUE BUT IT IS ACKNOWLEDGED THAT THIS IS A SOFTWARE ISSUE BROUGHT ON BY THE EMISSIONS FIX. THE VEHICLE IS NOT DRIVEABLE WITH THIS ISSUE! THE JERKING MOTION IS EXTREMELY UNSAFE TO BE DRIVEN AT ANY SPEED, EXTREMELY UNSAFE ON THE HIGHWAY FROM MY LAST EXPERIENCE WITH NEAR COLLISION WHEN UNPREDICTABLE, SUDDEN, INTENSE JERKING MOTION OCCURRED. SYMPTOM: VEHICLE LOSES POWER BRIEFLY, LIKE IT'S CHOKING, THEN REGAINS CAUSING A FORWARD THRUST FOLLOWED BY ANOTHER POWER LOSS...CAUSING THE JERKING MOTION. DEALERSHIP CLAIMS THERE MAY NOT BE ENOUGH COMPLAINTS FILED ACCORDING TO VW CORPORATE TO INITIATE A TSB. THIS VEHICLE IS NOT DRIVEABLE, NOT SAFE. EVEN ONE COMPLAINT SHOULD INITIATE CAUSE FOR CONCERN TO RESOLVE THE ISSUE OR BUY BACK THE VEHICLE IF THIS IS CAUSED BY THE EMISSIONS SOFTWARE FIX. VEHICLE HAS ALWAYS BEEN SERVICED BY A VW DEALERSHIP ON RECOMMENDED SCHEDULED SERVICE INTERVALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195484April 10, 2019
SUSPENSION
TAKATA RECALL. MY REAR DRIVESHAFT BROKE WHILE DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192399March 29, 2019
STEERING, SUSPENSION, WHEELS
TAKATA I WAS DRIVING PERFECTLY FINE AND I CAME UPON A TURNING TO MAKE THE LEFT AND OUT OF NO WHERE MY CAR START SLIDING OUT OF CONTROL I TRIED TO CONTROL IT BECAUSE THERE WAS A DITCH CLOSE BY WHERE I WAS IT WAS SLIDING TO THE RIGHT TRIED TO SPIN THE STEERING TO THE LEFT BUT THE CAR WAS JUST DOING WHAT IT FELT LIKE I ENDED UP HITTING IN THE RAIL WHERE THE DITCH WAS AND PUSHING THE CAR BACK INTO THE MIDDLE OF THE ROAD BEAR IN MIND I HAD MY CHILDREN IN MY CAR NO ONE CAN GIVE ME AN EXPLANATION TO MY MY CAR JUST SPIRAL OUT OF CONTROL AND I KNOW I WAS NOT DRIVING FAST I AM NOT A FAST DRIVER ONE THING IS TO BE DONE AND CHECK OUT WITH THIS VEHICLE BEFORE IT CLAIM THE LIFE OF ANYONE THAT GOD MY LOVE AND MY KIDS WAS SPARED THE BRAKES SPEED CONTROL AND BODY OF THE CAR WAS AFFECTED AS WELL BUT IT IS NOT ALLOWING ME TO SELECT ALL OF THE OPTIONS ABOVE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11187335March 17, 2019
UNKNOWN OR OTHER
I WAS DRIVING MY CAR THE DAY AFTER A RAINY DAY IN FLORIDA AND WATER WAS INGESTED INTO MY CAR'S AIR FILTER AND THEN INTO THE ENGINE. THIS CAUSED MAJOR AND EXPENSIVE ENGINE DAMAGES. I HAD NOT DRIVEN THROUGH ANY DEEP PUDDLES. VW FIXED THE VEHICLE (FOR $4321.99). I LATER RESEARCHED THIS ISSUE AND FOUND MANY SIMILAR COMPLAINTS ONLINE AND LEARNED THAT THERE IS A VW RECALL FOR THIS SAME PROBLEM IN CHINA, BUT NOT THE U.S. IT HAS TO DO WITH A FAULTY DRAINAGE SYSTEM DESIGN, WHICH VW HAS OFFICIALLY ACKNOWLEDGED. THE ISSUE IS A GLOBAL ONE, HOWEVER, NOT JUST A PROBLEM IN CHINA. I PURCHASED MY CAR ONLY 3 MONTHS AGO, CERTIFIED AND WITH A 2 YEAR BUMPER TO BUMPER WARRANTY, WHICH DIDN'T COVER ANY OF THE DAMAGES, BECAUSE THEY WERE FROM AN "EXTERNAL" SOURCE. VW SHOULD BE HELD ACCOUNTABLE FOR FIXING THIS PROBLEM EVERYWHERE. THEY ARE BENEFITING FINANCIALLY FROM PEOPLE LIKE ME WHO ARE STILL BUYING THEIR CARS AND THEN HAVING TO PAY HUGE REPAIR BILLS FOR A DESIGN PROBLEM THAT THEY HAVE KNOWN ABOUT FOR A LONG TIME. WHEN THE PROBLEM OCCURRED, THE ENGINE CHECK LIGHTS CAME ON, THE CAR SLOWED TO A CRAWL (I WAS ON A HIGHWAY) AND THE CAR JERKED VIOLENTLY. LUCKILY, I WAS ABLE TO LIMP THE VEHICLE INTO THE NEAREST VW REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187380March 17, 2019
UNKNOWN OR OTHER
SINCE THE TDI FIX I HAVE EXPERIENCED TWO INCIDENTS OF POWER LOSS AND THEN THE ACTIVATION OF THE CHECK ENGINE LIGHT. THE 1ST INCIDENT OCCURRED IN MY DRIVEWAY AT A SLOW SPEED. THE LOSS OF POWER WAS FOR A SHORT PERIOD OF TIME. VW CALLED IT A GLITCH NOT RELATED TO THE TDI FIX, AND RESET THE CHECK ENGINE LIGHT. THE 2ND INCIDENT OCCURRED 33 DAYS LATER ON A SURFACE STREET. I WAS IN TRAFFIC AT 40 MPH AND THE CAR HAD A RAPID DROP IN SPEED. I PUSHED THE ACCELERATOR TO THE FLOOR WHICH RESULTED IN A SLOW ACCELERATION. FULL POWER RESTORED IN ABOUT A MILE OF "LIMP IT" TO WORK DRIVING. LATER THE SAME DAY THE ISSUE RETURNED AND THE DPF LIGHT CAME ON AND MADE THE CAR UNDRIVEABLE. I FEEL THE TDI FIX HAS MADE MY CAR UNSAFE TO DRIVE. SINCE THE FIX I'VE HAD 3 CHECK ENGINE LIGHT WARNINGS IN 10 MONTHS. I'M THANKFUL MY RECENT POWER LOSS DID NOT OCCUR ON THE FREEWAY. ITS A TRAGEDY WAITING TO HAPPEN. MY CAR IS CURRENTLY IN THE SHOP AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185712March 10, 2019
AIR BAGS
HIT A VERY MASSIVE POTHOLE AND IT CAUSED THE AIRBAG FAULTY STATEMENT TO APPEAR ON THE DASHBOARD. IT APPEARS THE AIRBAG ATTEMPTED TO DISCHARGE UPON HITTING A POTHOLE AND DID NOT DISCHARGE AND THUS THE AIRBAG MECHANISM WAS CONSIDERED FAULTY. A POTHOLE/RUMBLE STRIP SHOULD NOT CAUSE A AIRBAG FAULT TO APPEAR AS THIS COULD BE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181302February 20, 2019
ENGINE
WATER GETTING IN THE ENGINE AIR FILTER BOX, AND SATURATING AIR FILTER. WE HAVE NOT DRIVEN IN HEAVY RAIN, OR THROUGH ANY PUDDLES.PROBLEM WAS FOUND AT DEALER OIL CHANGE SERVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181027February 19, 2019
ENGINE
AIR INTAKE WATER INGESTION BRAND NEW VEHICLE WITH ONLY 134 DEALER MILES ON IT. WENT FROM DELIVERY TRUCK TO DRIVEWAY WHERE IT WAS PARKED (NO PLATES YET, SO HAS NOT BEEN DRIVEN). OPENED AIR FILTER BOX TO INSPECT FILTER ELEMENT...BOTTOM 2-3 INCHES OF THE FILTER WAS SOAKED. THIS IS CONSISTENT WITH COMPLAINTS DOCUMENTED ON THE CLUBTOUAREG FORUM, AND THE RECALL ISSUED BY VW CHINA. THIS ALSO NEEDS TO BE A RECALL IN THE USA SINCE WATER INGESTION MAY LEAD TO HYDRO-LOCKING AND SUDDEN AND CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180940February 18, 2019
AIR BAGS, STRUCTURE:BODY
THE DASHBOARD ON THE PASSENGER SIDE OF THE VEHICLE IS CRACKING ALL THE WAY AROUND THE AIR BAG CONTAINER. I FEAR SAFETY AND I AM AFRAID THAT THE AIR BAG WILL POP OUT THROUGH THE CRACKS AND CAUSE AN INJURY OR NOT BE FUNCTIONAL IF NEEDED. THE CRACKS HAVE BEEN SPREADING SLOWLY OVER TIME REGARDLESS IF THE VEHICLE IS IN MOTION. CURRENTLY THE CRACKS ARE CLOSING IN TO THE FULL LINE AROUND THE AIR BAG CONTAINER. I WONDER WHAT WILL HAPPEN WHEN THE CRACK LINE IS COMPLETE. WILL THE AIRBAG POP OUT ON ITS OWN AND CAUSE AN INJURY? I WAS TOLD THAT THE AIR BAG PRESSURE IS CAUSING THE CRACKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175226February 8, 2019
UNKNOWN OR OTHER
WHY CAN'T MY MACHINES FIND EXHAUST SYSTEM PIPES FROM THE CATALYTIC TO THE BACK END?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174501February 5, 2019
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL FOR AIRBAG DASH LIGHT ON. ALSO, CHECK 'ENGINE LIGHT' FOR DIESEL DEF HEATING ELEMENT FAULT. BOTH LIGHTS APPEARED WHEN STARTING THE VEHICLE/STATIONARY AND HAVE REMAINED ON EVER SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174302February 4, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
WHEN I'M DRIVING AND ITS RAINING, WATER COMES POURING DOWN INTO THE VEHICLE, AND IT IS NOT COMING FROM THE SUNROOF. IT SEEMS TO BE LEAKING FROM THE ELECTRICAL COMPONENT AREA ABOVE. ALSO THE PARKING BREAK LEVER BROKE OFF WHEN I TRIED TO RELEASE IT. WHEN I DID RELEASE THE BREAK WITH THE LEVER, IT DID NOT RELEASE IT. I HAD TO LITERALLY PULL ON THE PARKING BREAK PEDAL THAT RELEASES THE PARKING BREAK. THEREFORE, I CANNOT USE THE PARKING BREAK BY ANY MEANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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