Volkswagen Touareg Complaints

646 consumer complaints on file.

#11123062August 28, 2018
ENGINE
LARGE AMOUNT OF WATER ENTERING THE INTAKE, AFFECTING THE PEFORMANCE OF THE VEHICLE. THE WATER IS INSUFFICIENTLY DRAINING FROM THE INTAKE BOX. THE AIR FILTER DEGRADES AS A RESULT. MAY LEAD TO POSSIBLE HYDROLOCKING OF THE ENGINE. THERE ARE ACTIVE RECALLS FOR THIS ISSUE FOR THIS VEHICLE MODEL IN CHINA AND GERMANY. THE ISSUE APPEARS AFTER DRIVING OR PARKING THE VEHICLE IN THE RAIN. POSSIBLE CULPRIT IS THE REDESIGNED HEADLAMPS DRAINING THE WATER RIGHT INTO THE INTAKE OPENING IN THE FRONT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119319August 11, 2018
UNKNOWN OR OTHER
ON AUGUST 10, 2018 AT APPROXIMATELY 1:30 PM IN BOUNTIFUL UTAH, I WAS TURNING LEFT INTO A BUSINESS. I STOPPED ON A STEEP HILL AND ALLOWED THE ON COMING TRAFFIC TO PASS. IT THEN BECAME SAFE FOR ME TO COMPLETE MY TURN. THAT IS UNTIL THE CAR HESITATED YET AGAIN. THIS HESITATION PROBLEM IS SEVERE POST REPAIR OF VW DUE TO EMISSIONS RECALL. FORTUNATELY THE ONCOMING DRIVER SLOWED DOWN ALLOWING ME TO ENTER THE BUSINESS; HOWEVER, THIS HESITATION IS BEYOND DANGEROUS. I HAVE COMMUNICATED WITH THE LOCAL VW DEALERSHIP AND THE REGIONAL OFFICE BUT TO NO AVAIL. THE SAFETY OF THIS VEHICLE HAS BEEN ADVERSELY IMPACTED BY THIS RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118480August 8, 2018
FUEL/PROPULSION SYSTEM
SMELLING GAS INSIDE AND OUTSIDE OF CAR NO LEAKS , WHEN PARKED AND DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118510August 8, 2018
UNKNOWN OR OTHER
SUNROOF EXPLODED OUTWARD AND ENTIRE FRONT GLASS SUNROOF WAS SHATTERED. DRIVING ON HIGHWAY AT APPROXIMATELY 70MPH. ALL CAR DOOR WINDOWS WERE OPEN. TEMPURATURE OUTSIDE WAS APPROXIMATELY 85 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118181August 6, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THERE HAS BEEN A SUBSTANTIAL CHANGE/DECREASE IN THE PERFORMANCE OF MY 2012 TOUAREG TDI RESULTING IN SIGNIFICANTLY REDUCED FUEL ECONOMY: PREVIOUS AVG FUEL ECONOMY WAS APPROX 27MPG AND IS NOW BARELY AVERAGING 16 MPG. NOTICED CONTINUAL DECREASE IN CAR PERFORMANCE AFTER TAKING MY CAR IN FOR GENERAL MAINTENANCE TO GARCIA VW DEALERSHIP IN SANTA FE, NM ON THE FOLLOWING DATES: 3/6/18: GENERAL MAINTENANCE (AIR/CABIN/FUEL/ADBLUE MAINTENANCE/ AND TIRE CHANGE) 4/17/18: REPLACE A FAULTY RADIO WHICH SUDDENLY FAILED (DEALERSHIP HAD CAR FOR 8 DAYS) 6/7/18: CLEAN UP AD BLUE FUEL SPILL IN THE REAR SPARE TIRE COMPARTMENT THE ENGINE NOW RUNS SIGNIFICANTLY LOUDER AND IS REVVING UP AND SURGING AT INTERVALS. IN ADDITION TO THE SUBSTANTIAL DROP IN FUEL ECONOMY, THE AVERAGE SPEED/MPH HAS BEEN LOCKED AT 13MPH AND DROPPED TO 12MPH ON JUNE 1, 2018. CHANGE IN ENGINE BEHAVIOUR: -ENGINE RUNS LOUDER AND IS REVVING UP WHEN IDLING,ACCELERATING, BREAKING,DOWNSHIFTING -SOUNDS LIKE THE FUEL INJECTION IS SLUGGISH WHEN ACCELERATING -STEERING WHEEL FEELS SLUGGISH WHEN TURNING RIGHT AND ACCELERATING THROUGH TURNS. VIBRATING SOUND WHEN TURNING. -STARTING IGNITION: LONGER PAUSE FOR IGNITION TO START AFTER TURNING THE KEY AND FOOT IS ON BRAKE. -SUSPENSION: SUSPENSION OF THE CAR ROCKS BACK AND FORTH WHEN BRAKING AND SOUNDS LIKE THERE'S A TANK SLIDING/ SHIFTING IN THE REAR WHEN COMING TO A STOP. WHEN I INITIALLY HEARD THIS SOUND I OPENED THE TRUNK/CARGO AREA FOR THE SPARE TIRE AND FOUND DRIED AD BLUE SPILLED ALL OVER THE CARGO AREA INCLUDING DIRTY RAGS WHICH HAD BEEN USED TO WIPE UP ADBLUE AND STUFFED IN THE BOTTOM OF THE TRUNK. -AIR CONDITIONER IS EMITTING A VERY STRONG NAUSEATING YEAST ODOR THAT WILL NOT GO AWAY AND ISN'T COOLING EFFICIENTLY. I HAVENT AUTHORIZED OR APPROVED ANY UPDATES MODIFICATIONS TO THE VEHICLE RE: THE 3.0 LITER GEN EPA/CARB MODIFICATIONS: I SUSPECT VEHICLE TAMPERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115466August 2, 2018
ENGINE
VW 3.0 LITER DEISEL ENGINE WITH RECALL ISSUE DUE TO FRAUD BY VW. VW APPLIED THE FIX TO THE ENGINE AS APPROVED BY THE COURT. THIS FIX HAS CREATED A SITUATION WHERE THE CAR HAS SIGNIFICANT HESITATION ON TAKE OFF AND IN TRAFFIC MAKING IT IMPOSSIBLE TO SAFELY ENTER THE STREAM OF TRAFFIC OR CROSS TRAFFIC AT INTERSECTIONS. THIS IS A REPETITIVE SITUATION OCCURRING BOTH AT HIGHWAY SPEED AND AT INTERCITY SPEEDS. VW ACKNOWLEDGES THE SITUATION BUT REFUSES TO FIX THE PROBLEM. PROBLEM BEGAN IMMEDIATELY AFTER RECALL COMPLETION TO MAKE VEHICLE COMPLIANT WITH FEDERAL LAW. CAR WAS RETURNED WITHIN THE WEEK TO VW AND HAS BEEN RETURNED ADDITIONAL TIMES TO RESOLVE ISSUE. VW SERVICE REPORTS NO WAY TO SOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114294July 28, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE TOUAREG MADE SOME RATTLING NOISE WHILE I WAS DRIVING AT 35 MPH. AS SOON I STOPPED AND MADE IT MY DESTINATION AND TURNED OFF THE CAR THE CAR WOULDN'T START UP. I TOOK IT TO THE DEALERSHIP AND THE DEALERSHIP COULDN'T FIGURE OUT WHY THE CAR WOULDN'T START. FINALLY, AFTER A WELL OVER A WEEK, THEY DETERMINED THAT I NEEDED TO REPLACE ALL SIX FUEL INJECTORS. THE FUEL INJECTORS GOT REPLACED NOW THE CAR TURNS ON BUT AS SOON AS YOU STEP ON THE GAS THE CAR DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113263July 24, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT HAPPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113126July 23, 2018
UNKNOWN OR OTHER
THE AC EVAPORATION VALVE IS BLOCKED AND THERE IS BETWEEN 2-5 CUPS OF DIRTY CONTAMINATED WATER COMING INTO MY DRIVER SIDE AND PASSENGER FOOT WELL. IT HAS NOW BECOME A PROBLEM MORE THAN WATER DAMAGE AND A CONCERN BECAUSE MY SHOES GET WET AND MAKE THE PEDALS SLICK AND UNSAFE AT TIMES WHILE DRIVING. I JUST DON'T WANT ANYONE TO GET HURST OR CRASH BECAUSE OF THIS ISSUE THAT SHOULD BE RECALLED AND FIXED. I KNOW IT'S HAPPENED TO OTHER VW/AUDI/PORSCHE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109526July 4, 2018
WHEELS
FROM THE DATE OF PURCHASE( IN DECEMBER OF 2003), TPMS HAS BEEN "ON" IN YELLOW/ORANGE COLOR INDICATING THAT THE TIRE PRESSURE IN ALL/VARIOUS LOCATIONS NEED ADJUSTMENT. AFTER INSPECTION BY MYSELF, GAS STATION ATTENDANTS, TIRE SHOP COMPANIES, AND VW DEALERSHIPS, I FINALLY GAVE UP. IN THE BEGINNING, THE DEALERSHIP ( WHERE I PURCHASED THE CAR) WOULD NOT OFFICIALLY ADMIT TO THE PROBLEM, BUT AFTER A COUPLE OF YEARS, IN A VERY INFORMAL WAY, THEY CLAIMED THE THIS TECHNOLOGY WAS BRAND NEW AND THAT IT HAS ITS FLAWS! THAT I SHOULD NOT TAKE THOSE WARNINGS TOO SERIOUSLY. UNAWARE OF ANY RECALLS, I GAVE UP ON THIS TOPIC. NOW, I JUST WANT TO BE ON THE RECORD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109524July 4, 2018
POWER TRAIN
( STARTED NOTICING THIS PROBLEM ABOUT 1 TO 2 YEARS AGO)WHILE THE AUTOMATIC TRANSMISSION IS IN 5TH GEAR AND SPEEDS OF UNDER 50 MI./HR, WHEN STEPPING ON THE ACCELERATOR, THE AUTOMATIC DOWN SHIFT OCCURS WITH A VERY HARSH "KICK" TO A POINT THAT THE PASSENGERS FEEL THE JOLT. A FEW YEARS AGO, A SIMILAR PROBLEM REGARDING THE DOWN-SHIFT WAS SUBJECT OF RECALL WHICH THE DEALERS HAD TO INSTALL A "PATCH" ( UPDATED SOFTWARE) IN ORDER TO FIX THAT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104107June 26, 2018
ENGINE
THE TOUAREG HAS A DESIGN FLAW THAT HAVE THE ENGINE AIR INTAKE UNDER NEATH THE FRONT HEADLIGHT, WHICH, UNDER HEAVY RAIN, WILL LET WATER FLOW THOUGH TO THE INTAKE PIPE AND GET INTO THE ENGINE. I HAVE PERSONALLY VALIDATED THIS AS MY AIR FILTER GETS SOAKING WET AFTER A HEAVY RAIN. THERE HAVE ALSO BEEN NUMEROUS BREAK-DOWN-IN-THE-ROAD REPORTS TO VOLKSWAGEN BUT THE MANUFACTURER HAS YET TO TAKE ANY ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102984June 21, 2018
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000. (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VOLKSWAGEN DEALER (PERRY VOLKSWAGEN, 12200 LOS OSOS VALLEY RD, SAN LUIS OBISPO, CA 93405, 805-544-5200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099448June 3, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED A LETTER FROM VOLKSWAGEN OF AMERICA, IN MARCH OF 2018, STATING THAT THERE IS A SAFETY RECALL 20AI-FUEL PUMP FLANGE FOR MY MAKE AND MODEL OF VEHICLE. I HAD ALREADY HAD THAT REPAIR DONE, DUE TO A SEVERE LEAK IN MY FUEL PUMP (GAS WAS POURING OUT OF THE BOTTOM OF THE VEHICLE AS AS FAST AS I WAS PUMPING THE GAS IN ON ONE OCCASION). I HAD TO HAVE MY VEHICLE TOWED TO A REPAIR FACILITY AND COULDN'T DRIVE IT UNTIL IT WAS REPAIRED. THEN, 3 YEARS LATER, I RECIEVED A RECALL ANNOUNCEMENT FROM VOLKSWAGEN FOR THE EXACT REPAIR THAT I HAD DONE FOR THE FAULTY FUEL PUMP FLANGE. I COMPLETED THE REIMBURSEMENT FORM AND SUBMITTED IT TO VOLKSWAGEN. MY REIMBURSEMENT WAS REJECTED BECAUSE MY REPAIR WAS MADE PRIOR TO THE RECALL BEING ISSUED. I WAS TOLD BY VOLKSWAGEN REPRESENTATIVES THAT THE NHTSA LIMITS RECALL REPAIRS AND REIMBURSEMENTS, AND IT'S THE RESPONSIBILITY OF THE NHTSA BECAUSE THEY SET THE TIMELINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096333May 24, 2018
FUEL SYSTEM, GASOLINE
2006 VOLKSWAGEN TOUAREG. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO A SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER REFUSED TO PROVIDE A FULL REIMBURSEMENT FOR THE RECALL , DUE TO THE VEHICLE BEING REPAIRED BY AN INDEPENDENT MECHANIC. *JS THE CONSUMER STATED THE MANUFACTURER REIMBURSED ONLY A PORTION OF THE REPAIR EXPENSES. THE MANUFACTURER STATED THAT THEY NORMALLY WOULD NOT PROVIDE A REIMBURSEMENT FOR VEHICLES REPAIRED BY AN INDEPENDENT MECHANIC. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097606May 23, 2018
ENGINE
WATER WAS FOUND IN THE AIR FILTER AND ENGINE. SERVICE ADVISER STATED THAT THE VEHICLE WAS IN WATER. I REPLIED THAT THE VEHICLE HAS BE DRIVEN IN HEAVY RAIN AND SITS OUTSIDE IN THE WEATHER. ACCORDING TO THE SERVICE ADVISER THE ENGINE NEED TO BE REPLACED. I HAVE RESEARCHED ONLINE AND FOUND SEVERAL MORE SIMILAR SITUATIONS. THIS SITUATION HAS CAUSED THE ENGINE TO SEIZE AND SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097704May 23, 2018
FUEL/PROPULSION SYSTEM
TAKATA RECALL DRIVER SIDE FUEL FILTER FLANGE. STRONG GAS SMELL INSIDE THE CAR AND OUTSIDE AROUND THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093451May 12, 2018
AIR BAGS
THE DASHBOARD CONTROL CENTER SHOW THE DRIVER SIDE AIRBAG FAILURE . THIS ISSUE HAPPENED IN 2014, AND 2015 , BUT WEREN'T REPORTED BY 2 VW DEALERS FROM MASSACHUSETTS . THIS WARNING SIGN IS ALWAYS ON . THE ACTUAL DEALER , WHO WAS DIAGNOSED TE ISSUE , CONFIRMED THAT THE DRIVER SIDE AIRBAG DOESN'T PROPERLY WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092622May 9, 2018
STEERING, SUSPENSION, WHEELS
MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092681May 9, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS CONTINUOUSLY SHORT OUT AND STOP WORKING. THE WIRES ON THE HEADLIGHTS HAVE NO INSULATION BECAUSE IT HAS FALLEN OFF. THIS PROBLEM HAS BEEN FIXED MULTIPLE TIMES AND STILL CONTINUES TO HAPPEN. I CONTACTED THE LOCAL VW DEALERSHIP AND WAS NOT HELPED. I CONTACTED VW CORPORATE OFFICE AND NO HELP. THERE WAS A CLASS ACTION SUIT AGAINST VW FOR THIS VERY ISSUE. MORE THAN ONCE IT HAS LEFT MY DAD STRANDED BECAUSE HE HAD NO HEADLIGHTS TO DRIVE HOME WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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