Volkswagen Touareg Complaints

646 consumer complaints on file.

#11269082October 17, 2019
ENGINE
WHEN IT RAINS HEAVILY, MY TOUAREG AIR FILTER IS VERY EASY TO GET INTO THE WATER. I CHECKED THE INFORMATION ON THE INTERNET, IT SAID IN OTHER COUNTRIES, THERE ARE LOTS OF REPORTS THAT THE SAME MODEL OF IMPORTED TOUAREG HAS LOST THE POWER ON FREE WAY BECAUSE OF THE WATER FILTER ENTERING THE WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256613September 19, 2019
ENGINE
MY ENGINE WAS DAMAGED AND BROUGHT TO THE DEALERSHIP. THE DEALER IS SUGGESTING I HAVE GOTTEN WATER IN THE INTAKE BOX AND THE DRAIN WAS CLOGGED RESULTING IN ENGINE DAMAGE. THEY ARE ASKING THAT I PAY FOR THE DAMAGES AND I BELIEVE IT IS A DESIGN FLAW. THIS WAS A RECLASS BY VW GLOBALLY BUT NOT IN AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255351September 13, 2019
FUEL/PROPULSION SYSTEM
I TOOK MY SUV TO THE DEALERSHIP FOR A FUEL PUMP RECALL, ABOUT 3,000 MILES AFTER MY SUV IS CAUSING PROBLEMS LIKE START BUT TURN OFF WITHIN 40 SECONDS. I TOOK IT TO A LOCAL MECHANIC FOR DIAGNOSIS AND HE SAYS IS THE FUEL PUMP. I CONTACTED THE DEALERSHIP BUT THEY ARE KIND OF UNRESPONSIVE...NO ADVISORS AVAILABLE, NO RETURNED CALLS (VOLKSWAGEN SOUTH COAST SANTA ANA CA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252183August 29, 2019
SERVICE BRAKES
TL* THE CONTACT OWNED A 2008 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SLID AND CRASHED INTO A FIRE TRUCK. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO FUTOS WRECKER SERVICE LOCATED AT 2050 LIDDELL DR NE, ATLANTA, GA 30324, (404) 874-5926. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. THE VEHICLE WAS DESTROYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11246338August 26, 2019
ENGINE
WATER IS GETTING INTO AIRBOX, SOAKING THE ENGINE AIR FILTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246442August 26, 2019
FUEL/PROPULSION SYSTEM
ON JUNE 3, 2019 I WAS TRAVELING SOUTHBOUND ON THE I-5 NEAR TULARE, CALIFORNIA, AT APPROXIMATELY 75MPH WHEN AN INDICATOR LIGHT CAME ON THAT I HAD NEVER SEEN BEFORE. LESS THAN A MINUTE LATER, I BEGAN TO LOSE POWER AND WAS UNABLE TO ACCELERATE. I QUICKLY MOVED TO THE RIGHT LANE AND PREPARED TO EXIT THE FREEWAY LESS THAN A MILE AHEAD. A FEW SECONDS LATER, THE ENGINE COMPLETELY SHUT OFF. I WAS FORCED TO COAST OFF THE FREEWAY, NO POWER, NO POWER STEERING AND QUICKLY LOSING MY BRAKES. I WAS LUCKY THAT THERE WAS AN OPEN PARKING LOT IMMEDIATELY OFF THE FREEWAY THAT I WAS ABLE TO COAST INTO. AFTER SAFELY COMING TO A STOP, I ATTEMPTED TO LOOK UP THE INDICATOR LIGHT ICON IN THE VEHICLE MANUAL. UNABLE TO FIND THE CODE / REASON FOR THE ENGINE FAILURE, I CALLED FOR A TOW TRUCK. THE NEAREST VW DEALERSHIP WAS 45 MILES AWAY SO I OPTED TO HAVE THE VEHICLE TOWED TO A LOCAL EUROPEAN CAR SERVICE SHOP IN TULARE, FRANK'S AUTOMOTIVE. AS LUCK WOULD HAVE IT, THEY HAD A VW MASTER TRAINED TECHNICIAN ON STAFF. HE RAN THE CODES, CHECKED THE ENGINE AND DETERMINED THAT MY HIGH PRESSURE FUEL PUMP HAD FAILED. HE SAID THE PUMP LITERALLY DISINTEGRATED AND SENT BITS OF ALUMINUM 'SHRAPNEL' THROUGHOUT MY ENTIRE FUEL SYSTEM. THE ENTIRE FUEL SYSTEM WOULD NEED TO BE REPLACED. HE INDICATED THAT THIS WAS A KNOWN ISSUE AND THAT THERE WAS PARTIAL RECALL AS A RESULT. UNFORTUNATELY, MY PARTICULAR MODEL WAS NOT INCLUDED IN THE RECALL AND VW DECLINED TO ASSIST. THE REPAIR ENDED UP COSTING ME MORE THAN $8,000. IF VW HAD GIVEN ME A WARNING ABOUT THIS ISSUE, I WOULD MOST CERTAINLY HAVE HAD THE PUMP REPLACED BEFORE IT CATASTROPHICALLY FAILED. VW NEEDS TO BE HELD ACCOUNTABLE FOR THESE FAILURES. WHEN THE PUMP FAILS, IT'S CATASTROPHIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245345August 20, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
LIGHTS ON THE DASH COME ON HILL ASSIST SHUTS ON AND OFF BY ITSELF BRAKE LIGHT COMES ON AND OFF SUNROOF HAS OPEN BY ITSELF AC HAS STOPPED WORKING AND THE NEXT DAY WORKS AGAIN HEATED STEERING WHEEL WORKS WHEN IT WANTS THIS HAPPENED WHILE YOU'RE DRIVING OR SITTING STILL EVERYTHING I HAVE READ ON THE INTERNET HAS POINTED TO AN ELECTRICAL ISSUE THIS IS AN EVERYDAY THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244595August 17, 2019
ENGINE, UNKNOWN OR OTHER
I RECENTLY PURCHASED A 2017 VW TOUAREG SPORT. WATER IS ENTERING THE AIR FILTER COMPARTMENT. IF WATER ENTERS THE ENGINE IT WILL SHUT DOWN THE CAR POSSIBLY IN TRAFFIC CAUSING A VERY HAZARDOUS SITUATION, IN ADDITION THE ENGINE WILL BE DESTROYED. THE VEHICLE IS LIKE NEW AND 100% FACTORY EQUIPPED. THIS IS A FLAW IN DESIGN. I BECAME AWARE OF THE SITUATION WHILE CHANGING THE AIR FILTER. AFTER RESEARCHING THE CLUBTOUAREG FORUM MANY PEOPLE ARE HAVING THE SAME COMPLAINT. THERE IS A CLASS ACTION SUIT OVER THE ISSUE. HTTPS://WWW.CLUBTOUAREG.COM/THREADS/2017-SPORT-W-TECH-ENGINE-INGESTED-WATER.263721/ I BELIEVE RECALL IS JUSTIFIED GIVEN THE HIGH PROBABILITY WATER ENTERING THE ENGINE, CAUSING A SHUT DOWN ON THE HIGHWAY AND DESTROYING THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243552August 13, 2019
ENGINE
DROVE IN RAINSTORM AND CAR SHUT OFF AND CAME TO A COMPLETE STOP. COULD NOT START BACK UP. AFTER SERVICE INSPECTION, I WAS TOLD THAT THE ENGINE INGESTED A SUBSTANTIAL AMOUNT OF WATER AND THE ENGINE WOULD NEED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242301August 7, 2019
ENGINE
ENGINE LIGHT CAME ON AFTER DRIVING THREE MILES IN DRY WEATHER. AFTER SEEING RECALLS IN CHINA ABOUT WATER ENTERING THE AIR FILTER BOX AND SAW THAT THE BOTTOM .25% WAS SOAKED. SAW MANY OTHER TOUAREG OWNERS ON FORUMS WITH SAME PROBLEM. DEALER TOWED VEHICLE IN AND FALSELY CLAIMED CAR WAS SITTING IN WATER. RESET THE ENGINE CODE AND CHARGED ME $50+ FOR A NEW AIR FILTER AND DELIVERED THE CAR BACK TO ME, WITH THE ENGINE LIGHT STILL ON. I'VE CALLED THE SERVICE MANAGER AND WAITING ON A CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234225July 23, 2019
UNKNOWN OR OTHER
WITH FAMILY IN VEHICLE THE CAR LOST POWER AND STALLED DURING A RAIN STORM. CAR WAS NOT ABLE TO RESTART AND WAS ON SIDE OF ROAD FOR LENGTH OF TIME AFTER ATTEMPTING TO RESTART. CAR RESTARTED AND THE IDLE WAS ROUGH AND KEPT HESITATING WAS NOT ABLE TO GET VEHICLE ABOVE 15 MPH. VEHICLE WAS TOWED TO LOCAL DEALER COULD NOT IDENTIFY PROBLEM ADDED F FUEL ADDITIVE. UPON DRIVING HOME PROBLEM OCCURRED AGAIN LOSING POWER WHILE IN MOTION AND DRIVING ABOVE 30 MPH VEHICLE STALLED AND LOSS OF POWER CAUSING AN UNSAFE SITUATION. I RETURNED TO THE VW DEALER AND THEY BROUGHT IT BACK INTO THE SHOP WHERE THEY VERIFIED THE ISSUE. THEY CONTACTED ME TODAY EXPLAINING THERE WAS WATER IN THE SEALED INTAKE THAT CAUSED THE ENGINE TO STALL. THEY WILL BE PERFORMING TESTS FOR ENGINE DAMAGE AND VERIFY SEVERITY OF ISSUE. UPON INVESTIGATION I HAVE FOUND SIMILAR DESIGN FLAWS IN THE 2017 VW TOUAREG AS REPORTS AND CLAIMS HAVE BEEN MADE. THEIR IS ALSO A RECALL FOR THIS PROBLEM IN VW CHINA. HAVING A VEHICLE STALL IN THE RAIN DUE TO AN ISSUE WITH WATER ENTERING THE AIR BOX IS TRULY DANGEROUS AND A SAFETY CONCERN FOR MY WELL BEING AND FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233478July 19, 2019
ENGINE
ENGINE AIR INTAKE DESIGN IS SUSCEPTIBLE TO FLOODING WITH WATER. A LARGE AMOUNT OF WATER WILL COLLECT IN THE INTAKE TUBE BEHIND THE FRONT GRILL. THE DRAIN INSTALLED IN THE INTAKE TUBE IS NOT SUFFICIENT ENOUGH FOR HIGH VOLUMES OF WATER IN A SHORT PERIOD OF TIME, SUCH AS IN A THUNDERSTORM. THE DRAIN ALSO CLOGS EASILY WITH DIRT AND DEBRIS. THE WATER THEN MIGRATES INTO THE AIR FILTER BOX, WHERE IT CAN BE SUCKED INTO THE ENGINE. THIS ISSUE HAS BEEN IDENTIFIED BY SEVERAL PEOPLE WORLDWIDE. THIS OCCURS WHEN THE VEHICLE IS PARKED AND/OR DRIVING THROUGH HEAVY RAIN REGARDLESS OF LOCATION. SEE THIS THREAD ON THE TOPIC: HTTPS://WWW.CLUBTOUAREG.COM/FORUMS/F95/2017-SPORT-W-TECH-ENGINE-INGESTED-WATER-263721-5.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232517July 16, 2019
FUEL/PROPULSION SYSTEM
SAFETY RECALL 20Z4 FUEL PUMP FLANGE VW HAD A SAFETY RECALL ABOUT THE FUEL PUMP FLANGE. BUT THEY DID NOT REPLACE THE FLANGE FOR ME. INSTEAD THEY ONLY PUT A PROTECTIVE FILM THERE WHICH DID NOT WORK. NOW MY VEHICLE IS LEAKING FUEL BUT VW REFUSED TO COVER IT. THE PROBLEM IS STILL THERE AND THEIR RECALL SIMPLY DO NOT FIX THE PROBLEM. THE VEHICLE WAS STATIONARY. IT HAS BEEN LEAKING FUEL FOR A FEW DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231894July 15, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2016 VOLKSWAGEN TOUREG (VIN # XXXXXX) PURCHASED 5/25/2019. VROOM ASSURED ALL VEHICLES UNDERGO RIGOROUS INSPECTION AND WRITTEN GUARANTEE OF A CLEAN TITLE / NO FLOOD DAMAGE. THE VEHICLE WAS DELIVERED ON 6/17/2019. ON 6/18/2019 THE VEHICLE WAS TAKEN TO A MECHANIC FOR A STANDARD PREPURCHASE INSPECTION. I PAID $150.64 FOR THIS SERVICE. THE INSPECTION REPORT RETURNED SEVERAL AREAS OF INTERNAL RUST IN THE VEHICLE THAT WOULD ONLY BE CAUSED BY SITTING IN WATER FOR EXTENDED AMOUNT OF TIME, AS WELL AS OTHER CONDITIONS CLEARLY INDICATIVE OF FLOOD DAMAGE. THE VEHICLE ALSO HAD VISIBLE RUST ON THE INTERIOR OF ALL FOUR WHEELS, WHICH IS OBVIOUS INDICATOR OF A FLOODED VEHICLE. WE CONTACTED THE COMPANY ON 6/19/2019 TO LET THEM OUR INTENTION TO RETURN THE VEHICLE AND PROVIDED A COPY OF THE INSPECTION REPORT. WE HAD NO ISSUE RETURNING THE VEHICLE AS WE WERE WELL WITHIN THE 7 DAY RETURN POLICY (CAN RETURN THE VEHICLE WITHIN 7 DAYS FOR ANY REASON). WE SPOKE TO MULTIPLE INDIVIDUALS DURING THE RETURN PROCESS, AS EACH STEP REQUIRED A DIFFERENT DEPARTMENT. ULTIMATELY, THE VEHICLE WAS PICKED UP BY VROOM AND WE SPOKE TO AN INDIVIDUAL OVER THE PHONE TO GO OVER THE RETURN PROCESS AND ISSUE OUR REFUND. THE CONTACT WE SPOKE TO INDICATED THAT THEY DID NOT FIND THE VEHICLE DAMAGED, AND STATED THEY WOULD LIST THE REASON FOR THE RETURN AS 'PREFERENCE' (ALLOWING THEM TO SELL THIS DAMAGED VEHICLE TO SOMEONE ELSE). THE REASON FOR THIS COMPLAINT IS TO HAVE A RECORD OF THAT THIS VEHICLE, VIN # (XXXXXX) HAS BEEN DAMAGED BY WATER AND IS NOW BEING ATTEMPTED TO BE SOLD AS A CLEAN TITLED CAR TO AN UNSUSPECTING CONSUMER. AS OF 7/15/2019, THIS VEHICLE IS CURRENTLY LISTED FOR SALE BY VROOM IN STAFFORD, TX. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229973July 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE HIGHWAY @ 70MPR WHEN ALL OF A SUDDEN WITHOUT WARNING THE CAR STARTS ACTING SLUGGISH FOR A MIN THEN BACK TO NORMAL, AND RANDOMLY FOR THE NEXT HOUR OR SO DOES(I HAD A WAYS TO GO) THIS A FEW MORE TIMES. I GOT TO MY DESTINATION AND LET HER REST FOR THE NIGHT. THE NEXT MORNING IT WAS DOING FINE EXCEPT NOW THE EMISSION CONTROL LIGHT CAME ON AND STAYED ON. BY THIS TIME IT WAS TIME FOR THE 100,000 MILE MAINTENANCE TO BE DONE AND IT DID GREAT UNTIL ABOUT 6 MONTHS LATER I WAS DRIVING @ 35MPR WHEN IT STARTED LOOSING POWER, THO I ONLY LOST A LITTLE BIT OF POWER STEERING WAS FORCED TO COME TO A STOP, WHICH JUST HAPPEN TO BE A ONE WAY BRIDGE, BABY IN THE CAR AND HAD TO PUSH MYSELF THE REST OF THE WAY ACROSS IT. ONCE OFF THE BRIDGE I TURNED THE CAR OFF (IT STAYED ON TIL I DID THIS) LET IT REST A MINUTE AND IT STARTED UP FINE AND LET ME GO A FEW BLOCKS STILL SLUGGISH AND THEN LOST POWER AGAIN. I REPEATED THIS PROCESS FOR ABOUT 5 MILES OR SO WHEN I WAS FORCED TO PARK IT CUZ I DIDN'T WANT TO RISK CROSSING THE HIGHWAY AGAIN. HAD IT TOWED TO DEALERSHIP WHERE THEY DID THE FLANGE RECALL, THAT DIDNT' FIX THE PROBLEM SO HAD TO REPLACE BOTH FUEL PUMPS AND THAT WAS ROUGHLY @ 103,000. 8 MONTHS LATER IT HAPPENS AGAIN THIS TIME AROUND 107,000. DEALERSHIP TOOK 4 HOURS TO DIAGNOSE ONLY TO TELL ME I NEED THE FUEL TANK REPLACED BECAUSE SOMEHOW ALL THE WIRES, CONNECTORS, AND CAPS THAT HAVE TO DO WITH THE FUEL LINES/TANK/PUMPS ARE EITHER MISSING, CRACKED, OR DAMAGED SO I NEED A WIRING HARNESS AS WELL. THEY ARE QUOTING A ME $5000 FIX!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230095July 8, 2019
FUEL/PROPULSION SYSTEM
FUEL FLANK WAS SEALED BY THE DEALERSHIP. HOWEVER, THERE IS FUEL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228842July 1, 2019
ENGINE, UNKNOWN OR OTHER
DURING A RAIN STORM AND WITH MY WIFE DRIVING ON A BUSY NEIGHBORHOOD THROUGHWAY OUR 2016 VW TOUAREG LOST ALL POWER FROM THE ENGINE AND POWER STEERING. SHE WAS FORCED TO STOP ON THE SIDE OF THE ROAD AND PUSH THE CAR TO SAFETY. UPON RESEARCH WE LEARNED ABOUT A PROBLEM WITH WATER GETTING INTO THE AIR FILTER AND SUBSEQUENTLY INTO THE MOTOR. THE NEXT DAY, AFTER THE RAIN CLEARED I UNLATCHED THE AIR FILTER AND FOUND WATER POURING OUT OF THE FILTER BOX AND HAD COMPLETELY SATURATED THE AIR FILTER TO THAT OF A SOAKING WET SPONGE. I HAVE TOWED THE TOUAREG TO THE DEALERSHIP AND AM AWAITING THE DIAGNOSTICS. HOW COULD SUCH A SIMPLE FLAW REMAIN SUCH A MAJOR ISSUE WITH OUT ANY ACTION FROM VOLKSWAGEN? I ONLY HOPE I DO NOT HAVE TO PAY FOR A NEW MOTOR JUST BECAUSE WE DROVE IN A DAILY SUMMERTIME FLORIDA RAIN STORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219734June 13, 2019
AIR BAGS, STEERING, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE HORN FAILED TO WORK. THE CONTACT RESTARTED THE VEHICLE AND THE STEERING WHEEL MALFUNCTIONED. BAXTER VOLKSWAGEN LA VISTA (7108 S 124TH CIR, LA VISTA, NE 68128, (402) 983-9801) STATED THAT THE AIR BAG CONTROL MODULE AND ASSEMBLY WERE CORRODED, WHICH AFFECTED THE STEERING WHEEL FUNCTIONS, AIR BAGS, AND HORN. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND OFFERED NO ASSISTANCE WITH THE REPAIRS. THE FAILURE MILEAGE WAS 73,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218128June 5, 2019
STEERING
STEERING FLUID LEAKED OUT , INTERNAL FAULT WITH RACK SEAL, REPLACED RACK AND PINION ASSEMBLY IN MAY 2019 THIS IS SECOND REPLACEMENT OF RACK AND PINION ON THIS VEHICLE PRIOR REPLACEMENT IN NOVEMBER 2015 I FEEL ITS VERY UNUSUAL TO CHANGE RACK AND PINION ASSEMBLY ON SAME VEHICLE TWICE IN 4 YEARS TIME I HAVE BEEN TOLD IT HAPPENS OFTEN IN VW TOUAREG BUT HAS NOT BEEN REPORTED TO NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218187June 5, 2019
FUEL/PROPULSION SYSTEM
I DON'T BELIEVE THE RECALL WAS PERFORMED ON THIS VEHICLE, BUT THEY SAY IT WAS DONE NOW THEY WANT ME TO PAY FOR IT. I WOULD LIKE A INVESTIGATION WITHOUT ME HAVING TO PAY FOR IT SINCE MY VEHICLE DID NOT EXHIBIT THOSE SYMPTOMS OR CHARACTERISTICS PRIOR TO HAVING THE SERVICE RECALL DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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