Volkswagen Touareg Complaints

646 consumer complaints on file.

#11330102June 22, 2020
ENGINE
WATER FROM RAIN ENTERS THE AIR FILTER HOUSING WHILE PARKED OUTSIDE, AND SOAKS THE AIR FILTER AND DOESN'T DRAIN SO THE ENGINE INGESTS WATER AND HYDROLOCKS WHEN PULLING OUT INTO TRAFFIC. VOLKSWAGEN REFUSES TO WARRANTY THIS KNOWN PROBLEM. CAR HAS 1600 MILES ON IT. BOUGHT NEW MAECH 2018. 40 DAYS OUT OF SERVICE SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328777June 14, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322027April 23, 2020
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
APRIL 21, 2008, MY WIFE FINISHED HER JOB AND CALLED ME THAT SHE WILL BE HOME SOON. FEW MINUTES LATER I GOT THE CALL FROM HER TELLING ME THAT SOMETHING HAS HAPPENED TO OUR 2008 VW TOUAREG THAT THERE WAS A BIG EXPLOSION AND SMOKE WAS COMING FROM UNDER THE HOOD. SHE WAS VERY DISTURBED NOT KNOWING WHAT JUST HAD HAPPENED. I ARRIVED AT THE SCENE AND NOTICED THAT HOOD HAD SOME DENTS FROM THE INSIDE OUT. I LIFTED THE HOOD AND SAW FUEL INTAKE MANIFOLD COMPLETELY DESTROYED. MY WIFE WAS SHAKING, PEOPLE FORM WORK WERE ASKING WHAT HAPPENED? I TOWED MY CAR TO VW SERVICE TO FIND OUT WHAT CAUSED THE EXPLOSION THEY COULD NOT PIN POINT WHAT REALLY CAUSED IT. I SEARCHED THE INTERNET AND FIND OUT THAT THIS IS NOT THE ONLY TIME IT HAS HAPPENED. WHEN CALLING VW OF CANADA I WAS TOLD, BECAUSE THE CAR HAS NO WARRANTY THEY CAN NOT DO ANYTHING AND I WILL HAVE TO PAY FOR THE REPAIR OUT OF MY OWN POCKET. MY WIFE CRIED WHEN I ASKED HER TO GET HER STUFF FROM THE VEHICLE, BEFORE IT WAS TOWED AWAY. I DO NOT KNOW HOW WILL I PERSUADE HER TO DRIVE THIS CAR AGAIN OR EVEN TO BUY ANOTHER VOLKSWAGEN. WE OWN A 2017 VW GOLF AS WELL. DO I WANT TO KEEP IT? I DO NOT THINK SO. MY FATE IN VW HAS DIMINISHED. I ALWAYS TOLD EVERYBODY THAT THIS IS A CAR FOR PEOPLE TO ENJOY. WAS I WRONG?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11320200April 4, 2020
ENGINE
THROTTLE LAG. WHEN I PULL OUT INTO ONCOMING TRAFFIC IT IS DANGEROUS. THERE IS A SIGNIFICANT LAG BETWEEN WHEN I HIT THE PEDAL AND WHEN THE CAR MOVES. IF I THROW THE PEDAL ALL THE WAY TO THE FLOOR, IT IS NOT BETTER. IT IS DANGEROUS. I'VE NEVER DRIVEN A CAR WITH SUCH AWFUL RESPONSE TO THE THROTTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315655March 2, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
INSULATION ON WIRING INSIDE HEADLIGHT HOUSING DETERIORATED LEAVING EXPOSED WIRE. SHORT CIRCUIT OCCURRED CAUSING COMPLETE LOSS OF HEADLIGHTS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315380March 1, 2020
ENGINE
WATER IN ENGINE AIRBOX. NOTICED AIR FILTER SATURATED WITH WATER WHEN CHANGING AT 21,000 MILES. APPEARS TO BE A KNOWN PROBLEM THAT IS NOT BEING ADDRESSED BY VW IN THE US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310966February 23, 2020
ENGINE
MY CAR ENGINE TRANSMISSION/FAULT LIGHTS CAME ON AND I BROUGHT IT INTO DEALER, WHO IDENTIFIED A WET, MOLDY AIR FILTER AND WATER IN THE BOTTOM OF THE CHAMBER. THIS WAS THE FIRST TIME I BROUGHT THE VEHICLE INTO THE SHOP, BUT I CHECKED AIR FILTER AGAIN TODAY AFTER A STEADY RAIN WHILE VEHICLE WAS PARKED, AND THE BOX HAD WATER IN THE BOTTOM OF IT. ADDITIONAL SYMPTOMS I NOTICED WERE CONDENSATION ON INSIDE OF WINDSHIELD AND DANK SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308650February 12, 2020
ENGINE
PARTIALLY WET/MOIST AIR FILTER. VEHICLE WAS NOT DRIVEN THROUGH ANY STANDING WATER. 1/3RD OF THE AIR FILTER IS WET AND LOOKS LIKE THERE WAS STANDING WATER IN THE AIRBOX AS THE AIR FILTER DISPLAYED SIGNS ON WATER DAMAGE UPON REPLACEMENT FOR ROUTINE MAINTENANCE. IT SEEMS THAT WATER COLLECTS IN THE BOTTOM OF AIRBOX AND DOES NOT DRAIN OUT EVEN WHEN DRAIN VALVE IS UNOBSTRUCTED AND OPERATIONAL. COULD CAUSE AN ISSUE WITH ENGINE HYDRO-LOCKING AND FAILING. POOR DESIGN. THIS COULD CAUSE ENGIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308050February 9, 2020
ENGINE
DUE TO A ENGINEERING FAULT WATER IS A GETTING INTO THE AIR INTAKE AND SOAKING THE BOTTOM OF THE AIR INTAKE WHERE ITS DETERIORATING THE FILTER AND ALSO ENDANGERING THE ENGINE OF SUCKING UP WATER AND HYDROLOCKING. THIS IS A KNOWN ISSUE AND HAS CAUSED OTHER VEHICLES OF THIS MAKE AND MODEL TO LOCK UP AND DISABLE THE ENGINE. IT IS NOT DUE TO DRIVING THROUGH WATER BUT SIMPLY FAULTY ENGINEERING THAT ALLOWS WATER TO FLOW FROM THE FRONT OF THE CAR DOWN INTO THE AIR INTAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307948February 8, 2020
ENGINE
WATER GETS INTO AIR TAKE SYSTEM. TOOK VEHICLE TO DEALER FOR CAR WASH AND ALSO PURCHASED A AIR FILTER. CAME TO REPLACE AIR FILTER AND OLD FILTER WAS DAMAGED AND WATERLOGGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297133January 4, 2020
ENGINE
WATER FOUND IN THE AIR INTAKE BOX DURING AIR FILTER CHANGE ON MY 2011 VW TOUAREG. BOTTOM 3.5 INCHES OF OLD FILTER WAS FOUND WET WHEN AIR BOX WAS OPENED. THIS IS A SERIOUS ISSUE AS LIQUID WATER THAT ENTERS THE ENGINE DURING OPERATION CAN CAUSE THE ENGINE TO STALL WHILE IN TRAFFIC RESULTING IN A SERIOUS SAFETY ISSUE. WATER OR FILTER MATERIAL INGESTION INTO THE ENGINE CAN ALSO RESULT IN CATASTROPHIC ENGINE DAMAGE REQUIRING ENGINE REPLACEMENT. THIS APPEARS TO BE A KNOWN ISSUE BY VW WITH NO ACTION TAKEN TO DATE, DESPITE NUMEROUS COMPLAINTS FROM OWNERS REGARDING THIS ISSUE. I REQUEST THAT NHTSA INVESTIGATE THIS ISSUE AND COMPEL VW OF NORTH AMERICA TO PROVIDE A FIX AND CONDUCT A RECALL CAMPAIGN AS HAS BEEN DONE IN CHINA AND GERMANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292252December 31, 2019
ENGINE
WATER IS SOMEHOW FINDING ITS WAY INTO ENGINE AIR FILTER HOUSING(INTAKE) AND SOAKING AIR FILTER ELEMENT DESPITE HAVING ONLY BEEN DRIVEN UNDER NORMAL WEATHER/ROAD CONDITIONS. VEHICLE HAS NEVER BEEN DRIVEN THROUGH ANY WATER DEEPER THAN A MUD PUDDLE. AM CONCERNED ABOUT POTENTIAL ENGINE DAMAGE THAT COULD POSSIBLY OCCUR IF FURTHER WATER INTRUSION OCCURS, PARTICULARLY IF IT WERE TO HAPPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291763December 28, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PASSENGER AIRBAG WARNING LIGHT ON DASH SHOWS AIRBAG WILL NOT DEPLOY IN A CRASH. WATER COMES FROM BEHIND DASHBOARD ONTO DRIVERS AND PASSENGER SIDE FLOOR BOARD WHEN TURNING WHILE DRIVING LIKELY CAUSE BY CLOGGED AC DRAINS BEHIND WHEEL WELLS. FUEL PUMP PREMATURE FAILURE, AFTER REFUELING. HEADLINER FALLING FROM CEILING ON TO DRIVER AND PASSENGERS WHILE DRIVING ON HIGHWAY, WEATHER WAS HOT AND HUMID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288144December 10, 2019
ENGINE
FAULTY AIR INTAKE SYSTEM ALLOWS WATER TO BE INGESTED. AIR FILTER BECOMES SOAKED WITH WATER, AND WILL ULTIMATELY FAIL IF LEFT UNCHECKED. BITS OF SOGGY FILTER MEDIA WILL DAMAGE TURBOCHARGER AND POSSIBLY RECIPROCATING COMPONENTS REQUIRING ENGINE REPLACEMENT. ENGINE CAN FAIL AT ANY TIME WITHOUT WARNING, CAUSING AN UNSAFE CONDITION. WATER INGESTION CAN OCCUR WITH VEHICLE STATIONARY OR BEING DRIVEN IN WET CONDITIONS. THIS IS OCCURING IN LIGHT RAIN, AND VEHICLE HAS NOT BEEN DRIVEN THROUGH STANDING WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286924December 4, 2019
FUEL/PROPULSION SYSTEM
THERE IS A STRONG SMELL OF GASOLINE OUTSIDE OF THE CAR AFTER THE CAR HAS BEEN DRIVEN (OR WHILE IT'S DRIVING, BUT IT'S NOT OFTEN I'M OUTSIDE OF THE CAR WHILE IT'S RUNNING). THIS IS DUE TO THE PLASTIC HOUSING ON THE FUEL PUMP THAT HAS DEVELOPED A CRACK, AND IS LEAKING GASOLINE. THIS IS SIMILAR TO ANOTHER RECALL, 17V583000, WHICH IS FOR THE FUEL FILTER FLANGE, BUT VW IS SAYING THEY WILL NOT COVER IT UNDER THAT BECAUSE THIS IS THE HOUSING, NOT THE FLANGE. BUT IT'S THE SAME RESULT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278155November 4, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN TOUAREG. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE), BUT DID NOT HAVE THE VEHICLE IMMEDIATELY SERVICED. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ENOUGH TIMES FOR HIM TO DRIVE HOME. THE CONTACT TOOK THE VEHICLE TO VOLKSWAGEN OF HUNTINGTON (838 E JERICHO TURNPIKE, HUNTINGTON STATION, NY 11746, (631) 533-5222) AND WAS INFORMED THAT THE TWO FUEL PUMPS FAILED AND NEEDED TO BE REPLACED AT HIS EXPENSE. THE CONTACT WAS INFORMED THAT THE FUEL PUMPS WERE NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277646November 2, 2019
ENGINE
THE CATALYTIC CONVERTER COMPLETELY SEPARATED FROM ITS OWN FLANGE WHERE IT CONNECTS TO THE EXHAUST HEADER. ULTIMATELY CAUSING AN EXHAUST LEAK AND A CHECK ENGINE LIGHT. THIS OCCURRED WHILE DRIVING AND UNDER NORMAL OPERATING CONDITIONS. DRIVING ON A LOCAL HIGHWAY WITH A SPEED LIMIT OF 55 MPH, WHICH DOES NOT HAVE EXCESSIVE AMOUNT OF POT HOLES) .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277191October 30, 2019
ENGINE
VEHICLE WAS BEING DRIVEN AT SLOW CITY SPEEDS AND SUDDENLY LOUD EXHAUST NOISE STARTED TO COME FROM ENGINE COMPARTMENT. WHEN HOOD WAS OPENED TO SEE WHAT THE ISSUE WAS, FLAMES WERE BEING SPIT OUT OF THE EXHAUST MANIFOLD BECAUSE THE PRE-CAT PIPE WAS COMPLETELY SEPARATED. CYLINDER 4-6 PRE-CAT (REAR/UPPER) SEPARATED FROM EXHAUST MANIFOLD FLANGE BECAUSE OF A FAILED WELD. ISSUE ADDRESSED ON VW RECALL 26L3. VW RECALL 26L3 DOES NOT ADDRESS 2015 MODELS BUT DOES 2013 MODELS, DEALER REFUSED TO SET UP AN APPOINTMENT TO CARRY OUT THE RECALL BECAUSE THEY STATE THAT VW HAS NOT INCLUDED MODEL YEAR 2015 IN THE RECALL CAMPAIGN. ESCALATED TO VWOA, WAITING FOR A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271256October 26, 2019
SEAT BELTS
THE DRIVER'S SEATBELT APPEARS TO BE BUCKLED, BUT RELEASES UNDER LOAD. WHEN INSERTING THE END INTO THE BUCKLE IT CLICKS AND LOOKS AND FEELS BUCKLED, BUT WHEN LOADED RELEASES WITHOUT WARNING. THIS OCCURRED WITH DIFFERENT DRIVERS AND RELEASED UNEXPECTEDLY MULTIPLE TIMES WHILE THE CAR WAS BEING DRIVEN. REPLACING THE BUCKLE END RESOLVED THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270051October 21, 2019
FUEL/PROPULSION SYSTEM
STARTED WITH FAINT SMELL OF GAS OUTSIDE OF VEHICLE ON DRIVERS SIDE. THE GAS SMELL IS STRONGEST WHEN VEHICLE HAS BEEN PARKED FOR SOME TIME LIKE OVER NIGHT. DEVELOPED OVERTIME THAT THE GAS SMELL BEGAN TO BE SMELLED INSIDE OF THE VEHICLE. CURRENTLY THE GAS SMELL IS EXTREMELY STRONG BOTH INSIDE AND OUTSIDE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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