Volkswagen Touareg Complaints

646 consumer complaints on file.

#11172796January 29, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TOUAREG. WHILE DRIVING 50 MPH, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171023January 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER VW EMISSION REPAIR THE CAR STALLS IN SHIFTING GEARS AT LOW SPEED. I TOOK AT THE DEALERSHIP REPAIR SHOP 3 TIMES EVERYTIME THE KEPT THE CAR FOR ABOUT 2-3 WEEKS AND COULDN'T RESOLVE THE ISSUE. IT APPEARS LIKE THERE IS NO FUEL COMING TO THE ENGINE OR THE CAR COMPUTER DO NOT ALLOW THE CAR TO SHIFT TO THE NEXT GEAR UNTIL IT HITS 3000 RPM IN SPEEDS LOWER THE 35MPH. FROM WHAT I UNDERSTAND WITH SPEAKING WITH VW DEALER ADVISORS THAT THIS AS A RESULT OF THE EMISSION REPAIR AND THEY CAN'T FIX IT. THIS MADE THE CAR UNDRIVABLE SINCE IT'S KEEP STALING AND YOU CAN'T DRIVE IN THE CITY WITHOUT THE JERKING FEELING FROM THE ENGINE. VW CUSTOMER CARE REPRESENTATIVE KEPT CHANGING THEIR VERSION. AT FIRST, THEY SAID THE CARS COMPUTER WILL LEARN MY DRIVING PATTERN AND WILL ADJUST. THEN WHEN I SPOKE WITH A SUPERVISOR THEY CLAIMED THIS IS HOW THE CAR SHOULD DRIVE AFTER THE EMISSION REPAIR. WHEN SPEAKING WITH THE SERVICE ADVISOR AT STHOLMAN VW HE TOLD ME HE HA A CUSTOMER WITH THE SAME CAR IN FOR 3 MONTHS AND THEY COULDN'T FIX THAT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171024January 20, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
SUNROOF IS LEAKING AND CREATES CONDENSATION AND MOLD INSIDE THE CAR. I HAVE TAKEN IT TO THE DEALERSHIP FOR REPAIR AND THEY PERFORMED A CLEANING. COUPLE A WEEKS AFTER I HAVE DISCOVERED THE SUNROOF IS LEAKING AGAIN AND CONTACT THE DEALERSHIP AGAIN. THEY CLAIMED THEY ONLY CLEANED THE PIPES BUT NOW THEY NEED TO SEAL THE PIPE. AT THE SAME TIME I WAS THERE THE DEALER MENTIONED HE IS SWAMPED WITH VW CARS WITH THE SAME EXACT PROBLEM WITH SUNROOF LEAKING AND HE IS BACKED UP. THIS APPEARS TO BE A WIDESPREAD PROBLEM WITH ALL VW CARS AND NOT JUST MY MODEL. THE DESIGN OF THE DRAINING SYSTEM FOR THE SUNROOF IS FAULTY AND CREATE WATER PENETRATION. I HAVE RESEARCHED THIS EXTENSIVELY AND SPOKE WITH A FEW DEALERSHIPS AND IT APPEARS TO HAVE BEEN A WIDE SPREAD PROBLEM WITH VW SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157019December 8, 2018
ENGINE
UNDER ACCELERATION THE ENGINE BEGAN TO STUTTER AND A LARGE CLOUD OF WHITE SMOKE OR STEAM CAME OUT OF THE EXHAUST, SUGGESTING POSSIBLE WATER INGESTION. UPON REMOVING THE AIR FILTER IT WAS FOUND THAT THE FILTER HAD WATER DAMAGE AND MOLD, AND THE FILTER AND AIRBOX HAD LOTS OF SMALL DEBRIS CLOGGING THE DRAIN TUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156841December 7, 2018
FUEL/PROPULSION SYSTEM
I GOT MY CAR REPAIRED FOR THIS ISSUE AFTER SMELLING GAS LEAKAGE BEFORE VW RELEASED THE RELEVANT RECALL CAMPAIGN. I SENT VW ALL RECEIPT FOR REPAIR PAID BY MY POCKET MONEY, BUT VW REFUSED TO REIMBURSE FOR MY EXPENSE BECAUSE I GOT IT REPAIRED TOO EARLY. I DID ON 09/17/2014 BUT VW STATES THAT ONLY THE REPAIR WAS DONE BETWEEN 09/20/2016 AND 03/19/2018. THIS IS RIDICULOUS ANSWER. I AM HERE ATTACHING ALL THE RECEIPT AND THE LETTER FROM VW . CAR IS CURRENTLY IN MOTION AFTER REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155941December 4, 2018
ENGINE
WATER INGESTION INTO AIR INTAKE FROM DESIGN FLAW. CHANGED AIR FILTER BASED ON WARNING THREAD LOCATED AT CLUB TOUAREG ONLINE. IF YOU DRIVE A 2011-2017 TOUAREG PLEASE CHECK YOUR AIR FILTER. MANY OWNERS HAVE REPORTED COMPLETE ENGINE FAILURES AND VW REFUSED TO TAKE RESPONSIBILITY. VW ISSUED RECALL IN CHINA BUT ARE DENYING PROBLEMS HERE IN NA. MY AIR INTAKE TUBE LEADING UP TO THE AIRBOX WAS FULL OF WATER AND THE BOTTOM 2-3 INCHES OF THE AIR FILTER ITSELF WAS FALLING APART, SOAKING WET AND MOLDY. IT WAS BASICALLY SITTING IN WATER. OUR VEHICLE IN ONLY USED ON ROAD FOR COMMUTING - NEVER OFF ROAD OR ON DEEP WATER SITUATIONS. I'M ATTACHING PHOTOS OF MY AIRBOX FULL OF WATER AND THE AIR FILTER I CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155999December 4, 2018
FUEL/PROPULSION SYSTEM
I HAVE A VW TOUAREG V8 2006. ON SATURDAY 12/01/18 I TOOK THE CAR TO VW DAVID MAUS DEALER @LEE RD, ORLANDO, FL FOR THE SAFETY RECALL -FUEL PUMP FLANGE REPLACEMENT'- AFTER THEY PERFORMED THE JOB, MY CAR STATED TO MISFIRES, DECREASE IN POWER AND ACCELERATION AND IT SHUT OFF WHILE DRIVING. THEY WANT ME TO AUTHORIZE THEM TO PERFORM A DIAGNOSTIC TEST , THAT WILL COST ME $155. ON 12 /3/18 I SPOKE TO THE SERVICE MANAGER , SHE SAID SHE WAS TOLD THE PROBLEM IS THE FUEL PUMP. , SO I DON'T KNOW WHY THEY INSIST ON THE DIAGNOSTIC TEST IF THEY KNOW WHAT IS THE PROBLEM. THEY BROKE THE FUEL PUMP AND NOW THEY WANT ME TO BE RESPONSIBLE FOR THAT EXPENSE AND THE REPAIRS. I REFUSE TO PAID FOR THE DIAGNOSTIC AND REPAIRS, , BECAUSE MY CAR WAS FINE. THEY BROKE THE PARTS SO THEY SHOULD BE RESPONSIBLE FOR IT. VW COMPANY GAVE ME A CASE NUMBER AND SAYS THAT IF THE DEALER SAYS THE ISSUES IS RELATED DUE TO THE WORK THEY DID ' I SHOULD NOT BE RESPONSIBLE. BUT IF THE DEALER SAYS IT IS NOT RELATED, THEN I AM RESPONSIBLE FOR THE EXPENSES. I KEEP SAYING MY CAR WAS FINE BEFORE THEY PUT THEIR HANDS ON MY CAR, SO WHAT EVER THEY DID THEY BROKE MY CAR AND I SHOULD NOT BE CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155554December 3, 2018
ENGINE
WHILE READING A VW FORUM I BECAME AWARE OF A KNOWN PROBLEM WITH THE AIR FILTER HOUSING DRAIN BECOMING CLOGGED AND THE AIR FILTER BECOMING WET AND WATER BEING INGESTED INTO THE ENGINE, HYDROLOCKING THE ENGINE AND REQUIRING THE INSTALLATION OF A NEW ENGINE. I THEN CHECKED MY AIR FILTER AND FOUND THE BOTTOM 3" - 4" OF THE AIR FILTER COMPLETELY SOAKED, TO THE POINT THAT WATER WAS DRIPPING FROM THE FOAM PORTION OF THE FILTER. I CONTACTED VW AND THEY HAVE NOTED MY CONCERNS BUT THERE IS CURRENTLY NO RECALL FOR THIS PROBLEM. I AM NOW HESITANT TO DRIVE THE VEHICLE AT ALL. AS THIS HAS BEEN A KNOWN PROBLEM FOR A NUMBER OF YEARS WITH THIS VEHICLE I AM SURPRISED THAT THERE IS NO RECALL IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154051November 26, 2018
ENGINE
WHEN CHANGING AIR FILTER, THE FILTER WAS SOAKED WITH WATER AT THE BOTTOM. THE AIR INTAKE TUBE WAS FILLED WITH WATER AND WASN'T DRAINING. I'M LUCKY THE WATER WASN'T SUCKED INTO THE ENGINE. THE LITTLE DRAIN AT THE BOTTOM OF THE INTAKE TUBE WAS CLOGGED NOT ALLOWING THE WATER TO DRAIN BUT WHY WAS WATER ALLOWED TO GET IN THERE IN THE FIRST PLACE. THIS IS A VERY POOR DESIGN AND CAN LEAD TO CATASTROPHIC ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149899November 7, 2018
EXTERIOR LIGHTING
THE HEADLIGHT ASSEMBLIES ON THIS VEHICLE FAIL DUE TO THE INTERNAL WIRING INSIDE OF THE HOUSING. THIS LEADS TO ZERO VISIBILITY DURING NIGHT TIME. THE HEADLIGHTS WHEN OPERATING CORRECTLY ALSO DO NOT PRODUCE ENOUGH LIGHT OUTPUT TO BE ABLE TO SEE DURING THE NIGHT EVEN WITH A BRAND NEW ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149586November 6, 2018
ENGINE
MY VEHICLE HAS BEEN EXPERIENCING WATER DAMAGE TO THE AIR FILTER. IT IS UNKNOWN IF THIS IS FROM A CAR WASH, DRIVING IN THE RAIN OR THE VEHICLE SITTING IN THE RAIN. THIS IS A COMMON COMPLAINT AMONG AN ONLINE WEBSITE FORUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139893October 11, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN I GET GAS FOR MY TOUAREG 2005 I'LL SHUT THE SUV OFF POP OPEN THE FUEL BOX DOOR AND PUT THE GAS IN THEN AS I PUT CAP BACK ON SHUT DOOR GET IN THE SUV I TRY TO START THE SUV BUT IT SEEMS AS IF THE CARS EITHER OUT OF GAS OR BATTERY HAS DIED SO AFTER THE FIRST LIKE SAY 4-6 TIMES OF THIS HAPPENING TO ME I TRIED TO LEAVE THE CAR RUNNING AS I PUT THE GAS IN THE SUV IN HOPES OF IT STILL REMAIN ON AND RUNNING BUT SURE ENOUGH THE SUVS BATTERY LIGHT WILL POP ON AND THE CAR WILL LOSE LIFE BUT THE LIGHTS AND STUFF STILL REMAIN ON BUT NO DRIVING HAPPENING SO I'D HAVE TO TURN THE KEY OFF THEN TRY AND START IT UP AGAIN BUT AS I TURN THE KEY I'LL HAVE TO PUMP THE GAS PEDDLE A BUNCH TO CATCH THE FLOW I GUESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138850October 7, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE RECENTLY COMPLETED A 70,000 MILE SERVICE AT THE LOCAL VW DEALER. TWO DAYS AFTER THE SERVICE, THE VEHICLE BEGAN TO EXHIBIT THE FAINT SMELL OF FUEL ON THE DRIVER'S REAR SIDE OF THE VEHICLE WHEN PARKED. WITH EACH PASSING DAY, THE SCENT OF FUEL CONTINUES TO INCREASE AND NOW ENTERS THE VEHICLE CABIN AT LOW IDLE SPEEDS (ESPECIALLY WHEN EXITING MAJOR ROADS OF TRAVEL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132737October 1, 2018
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT EACH TIME IT RAINED, WATER ACCUMULATED ON THE FRONT DRIVER SIDE FLOOR THROUGH THE FRONT DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRES ON THE FRONT DRIVER SIDE FLOOR WERE CORRODED AND NEEDED TO BE REPLACED. THE CONTACT LATER CALLED STONE MOUNTAIN VOLKSWAGEN AT (678) 367-4286 (LOCATED AT 3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131535September 25, 2018
ENGINE
AIR INTAKE SYSTEM LETS WATER INTO THE ENGINE WHICH CAN CAUSE DESTRUCTION OF THE ENGINE, LOSS OF POWER, LOSS OF POWER STEERING, AND LOSS OF POWER BRAKES WHILE DRIVING. I INSPECTED THE AIR FILTER ON MY CAR TO EVALUATE IT FOR THIS ISSUE AND THE BOTTOM OF THE FILTER WAS SOAKED AFTER A CAR WASH. IT WAS COMPLETELY DRY BEFORE THE WASH. VOLKSWAGEN HAS RECALLED THESE VEHICLES DUE TO THIS ISSUE IN GERMANY AND CHINA BUT NOT IN THE USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129528September 14, 2018
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
MY ISSUE STARTED OUT WITH THE PASSENGER AIRBAG OFF WARNING INDICATOR LIGHT BEING ON EVEN WHEN AN AVERAGE SIDE ADULT WAS SITTING IN THE PASSENGER SEAT. IT ESCALATED TO AN AIRBAG FAULT WARNING LIGHT ON IN THE CONTROL PANEL. THIS LIGHT DOES NOT GO OFF. ANOTHER ISSUE STARTED WHEN I WOULD ENTER THE CAR AND THE DOOR SIGNAL WAS SUDDENLY LOUD AND ODD SOUNDING. THIS WENT ON FOR A WEEK OR SO THEN ALL OF THE SOUNDS IN THE CAR CEASED COMPLETELY. NO BLINKER SOUND, NO LIGHTS ON INDICATOR, NO INTERIOR LIGHTS, NO DOOR OPEN INDICATOR, AND NO PARKING BRAKE INDICATOR. LASTLY, WHILE PICKING MY DAUGHTER UP FROM COLLEGE, I FOLDED THE BACKSEAT DOWN IN ORDER TO FIT HER BAGGAGE. THE CENTER SEAT BELT BECAME STUCK IN THE DEFAULT POSITION. I AM UNABLE TO GET THE SEAT ALL THE WAY DOWN BECAUSE THE SEAT BELT IS LOCKED AND IT IS NOW SNUG AGAINST THE BACKSEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128533September 10, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN TOUAREG. WHENEVER THE VEHICLE WAS PARKED OR BEING DRIVEN, THERE WAS A FUEL ODOR EMITTED THROUGH THE AIR VENTS AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO DON BEYER VOLVO WINCHESTER (LOCATED AT 4015 VALLEY PIKE, WINCHESTER, VA 22602, (540) 868-3000) WHERE IT WAS DIAGNOSED THAT THE FUEL FILTER FLANGE CONNECTOR SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER CONTACTED THE MANUFACTURER AND INFORMED THEM OF THE FAILURE, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 46,757.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124546September 5, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
OVERALL LIFE OF CAR HAVE HAD TO REPLACE THE MAJORITY OF THE HOSES IN THE ENGINE, THE FUEL LINE, THE EMERGENCY BRAKE RELEASE LEAVOR-3 TIMES, THE HORN ON THE PASSENGER AND DRIVERS SIDE. AND WITH THE RECALL THE GAS FLANGE - CRACKING. THE PRODUCT VW USES IN THIS VEHICLE IS INFERIOR- PLASTIC EXPANDS WHEN HOT AND CONTRACTS WHEN COLD= CRACKING. PLEASE RECALL THIS VEHICLE DUE TO THE POTENTIAL OF THE GAS FLANGE OR WHATEVER ELSE IS RELATED TO THE GAS BEFORE ANYONE IN MY FAMILY OR OTHERS DIE. OR MY CAS GOES UP INTO FLAMES CAUSING SEVERE TRAUMA- ESPECIALLY BECAUSE YOU ALREADY KNOW THERE IS A PROBLEM. WE HAVE PAID THOUSANDS OF DOLLARS IN REPAIR COSTS IN THIS VEHICLE THAT VW OF AMERICA WILL NOT HELP - THE ENTIRE ENTERRIER PLASTIC COATING TO THE VEHICLE HAS MELTED - THE DRIVERS SIDE VISITOR HANGS AS THE SPRING ACTION OR WHAT EVER IT'S CALLED IS BROKEN. WE HAVE OWNED MANY CARS, FORDS, TOYOTA'S, HONDA'S AND SEVERAL VWS. THE TOUAREG AND ALL OF PRIMARY SAFETY FEATURES SHOULD ALWAYS FUNCTION SAFELY-THE GAS ISSUE IS A MAJOR ISSUE THAT SHOULD AUTOMATICALLY BE A RECALL TO SAVE LIVES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124584September 5, 2018
ENGINE
CONSTANT ISSUES WITH WATER ENTERING THE AIRBOX FROM FAULTY DESIGN. THIS CAN ENABLE PARTS OF THE FILTER TO ENTER THE ENGINE AND CAUSE CATASTROPHIC DAMAGE (HYDRO LOCK). THIS VEHICLE HAS ONLY SAT OUTSIDE IN THE RAIN OR HAS BEEN DRIVEN IN THE RAIN; ALL NORMAL CONDITIONS FOR THE OPERATION OF THIS VEHICLE (CURRENT MILEAGE IS 9000).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124448September 4, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE SMELLED LIKE GAS INSIDE & OUT WHETHER STILL, OR DRIVING, RUNNING OR OFF. THEN A FEW DAYS IN, FUEL, OR A GAS-SMELLING SUBSTANCE, BEGAN RAPIDLY LEAKING FROM THE UNDERSIDE OF THE CAR. I WAS TOLD IT WAS ALSO COOLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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