Volkswagen Touareg Complaints

646 consumer complaints on file.

#11385403December 29, 2020
ENGINE
KEEP GETTING WATER IN MY AIR FILTER BOX, SOAKING THE AIR FILTER. TOOK IT TO THE DEALER, THEY SAID THEY REMOVED SOME PART IN THE DRAIN. DOESNT SEEM LIKE A FIX TO ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385438December 29, 2020
FUEL/PROPULSION SYSTEM
ON DECEMBER 28, 2020 I DETECTED THE DISTINCT ODOR OF GASOLINE OUTSIDE OF THE DRIVER'S SIDE OF OUR 2008 VW TOUAREG WHILE IT WAS STATIONARY, NOT RUNNING. LATER WHILE DRIVING THE PUNGENT ODOR WAS ALSO DISCERNABLE WITHIN THE VEHICLE. A PICTURE OF THE TANK REFLECTS WETNESS ON THE DRIVER'S SIDE. THIS MORNING DURING A CALL TO DONALDSON'S VW SERVICE, THEY RESPONDED THAT THERE ARE NO OPEN RECALLS FOR THIS VEHICLE REGARDING A FUEL LEAK, FOR WHICH A HISTORY OF RECALLS EXIST. IS IT POSSIBLE THAT A PRIOR RECALL SERVICE REQUIRES INCREMENTAL REMEDIATION? WHAT RECOURSE IS AVAILABLE TO HAVE A VW DEALER RESOLVE THIS MANUFACTURER DEFECT AT VOLKSWAGEN'S EXPENSE? A BRIEF INTERNET SEARCH REVEALS PRECEDENT FOR VW TOUAREG FUEL LEAKS AFFECTING PRODUCTION YEARS 2004 THROUGH 2013 (AND POSSIBLY BEYOND THE SCOPE OF MY SEARCH). SAFETY RECALL 20AI (NHTSA: 17V583) - FUEL FILTER FLANGE LEAK CERTAIN 2004-2007 VOLKSWAGEN TOUAREG SAFETY RECALL 20Z4 (NHTSA: 17V151000) - FUEL PUMP FLANGE MAY CRACK CAUSING FUEL LEAKAGE 2007 - 2010 VOLKSWAGEN TOUAREG SAFETY RECALL 24BK (NHTSA: 15V019000) - FUEL LEAKAGE AFFECTING VARIOUS AUDI AND VW MODELS SPANNING 2011 - 2013 THANK YOU FOR YOUR INDULGENCE AND POTENTIAL ASSISTANCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384688December 23, 2020
FUEL/PROPULSION SYSTEM
DRIVING ON THE INTERSTATE A FAULT LIGHT STARTED FLASHING "ENGINE FAULT SERVICE NOW" ALONG WITH THE GLOW PLUG LIGHT. I PUT THE TRANSMISSION INTO NEUTRAL AND MOVED INTO THE SLOW LANE. THE ENGINE IMMEDIATELY STOPPED. I PUT ON MY HAZARD LIGHTS AND WAS ABLE TO ALLOW IT TO ROLL IT A SAFE PLACE TO PULL OVER. THE DEALERSHIP SAID THE HIGH PRESSURE FUEL PUMP FAILED (HPFP) WHICH CAUSED THE ENGINE TO IMMEDIATELY STOP. LUCKILY I WAS IN AN AREA WHERE I COULD ROLL TO A SAFE PLACE AND WASN'T PULLING A TRAILER LIKE WE OFTEN DO. I WAS ALSO LUCKY I WAS IN AN AREA WITH CELL RECEPTION. I HAD SPENT MOST OF THE DAY DRIVING IN A REMOTE AREA THAT WOULDN'T HAVE HAD RECEPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377040November 30, 2020
ENGINE
UPON STARTING THE ENGINE IN MY 2008 VW TOUAREG AS NORMAL TO LEAVE, THE ENGINE TURNED OVER TO START, BUT SOUNDED LIKE IT WAS TURNING OVER LONGER THAN USUAL. I GRABBED MY KEY IN THE IGNITION TO TURN IT OFF. A FEW SECONDS LATER, I HEAR A LOUD POP, FROM UNDER THE HOOD. A FEW PUFFS OF WHITE SMOKE EMERGE. I OPEN THE HOOD AND SEE THE INTAKE MANIFOLD HAD EXPLODED AND WAS IN PIECES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376259November 25, 2020
STRUCTURE:BODY, ENGINE
OUR 2015 TOUAREG TDI WITH 35,000MI LOST POWER ON INTERSTATE 10. THE VEHICLE WAS IN 'LIMP' MODE AND ONLY ABLE TO REACH A SPEED OF 20MPH IN A 75MPH ZONE ON INTERSTATE 10. EXTREMELY DANGEROUS. WE MADE IT TO A DEALER IN LAS CRUCES, NM. AFTER THE DEALER DIAGNOSED THE PROBLEM WE WERE TOLD THERE WAS WATER IN THE AIR FILTER, THE TURBO NEEDED TO BE REPLACED, AND THE AIR FLOW SENSOR. AFTER A BRIEF SEARCH WE DISCOVERED THERE IS A DESIGN FLAW WITH THE EXTERIOR DRAIN SYSTEM. THIS CAUSES WATER TO FLOW INTO THE AIR INTAKE, THRU THE AIR FILTER, THRU THE TURBO, AND ULTIMATELY INTO THE ENGINE. THE UNDIRECTED EXTERIOR DRAIN WATER DAMAGES THE AIR FILTER, THE TURBO, AND, IN SOME CASES, THE ENTIRE ENGINE WILL FAIL. I WAS TOLD OUR 2015 TOUAREG TDI WOULD NEED, AMONG OTHER THINGS, TO REPLACE THE TURBO AT A COST OF $4,000-$5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376147November 24, 2020
ENGINE
ENGINE AIR FILTER COMPARTMENT FILLS WITH WATER UNDER NORMAL, IN-MOTION OPERATING CONDITIONS, LEAVING A SPONGY, MOLDY MESS OF THE AIR FILTER AND EXTREMELY POOR ENGINE PERFORMANCE AS WELL AS ENGINE OVERHEATING DURING SUMMER MONTHS. HAVE REPLACED THE FILTER REPEATEDLLY. THIS IS A SERIOUS AND DANGEROUS DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375085November 17, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIGHT WENT OUT ON DARK ROAD. NEARLY CRASHED. FOUND INSULATION ON WIRES FOR LIGHTS DETERIORATED. HARNESS WAS MELTED LOWER IN THE FENDER. ONLINE SEARCH FOUND SAME ISSUE IS COMMON AND INCLUDED FIRES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11373836November 9, 2020
ENGINE
ENGINE AIR FILTER AND HOUSING ARE WET, THIS IS AN ONGOING EVENT. I REMEDY IT BUY BUYING A NEW FILTER, DRYING OUT THE HOUSING AND REPLACING THE WET FILTER. I AM AFRAID AT SOME POINT THE WATER WILL ENTER THE ENGINE CAUSING DAMAGE AND PERHAPS AN ACCIDENT IF THE CAR STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365465October 20, 2020
ENGINE
AT 18,293 MILES THE VEHICLE ENTERED "LIMP MODE" WHILE UNDER NORMAL DRIVING CONDITIONS. THE PROBLEM WAS DIAGNOSED AS THE ENGINE AIR FILTER BEING SATURATED WITH WATER DUE TO A CLOGGED AIR BOX DRAIN HOLDING WATER. AT 26,054 MILES, THE FILTER WAS AGAIN FOUND TO BE SATURATED WITH WATER. THIS REQUIRED REPLACEMENT OF THE AIR FILTER A SECOND TIME. NORMAL AIR FILTER REPLACEMENT IS RECOMMENDED AT 60,000 MILES. AT LAST REPLACEMENT, VW DEALER "MODIFIED" THE AIR BOX DRAIN TO IMPROVE DRAINAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363544October 9, 2020
EXTERIOR LIGHTING
WHILE DRIVING, FIRST SIDE MARKER AND RIGHT SIDE TURN SIGNAL BEGAN TO FAIL, THEN WHILE DRIVING AT NIGHT HEADLIGHT FAILED. UPON INSPECTION ATTEMPTING TO REPLACE FAILED COMPONENTS, INSULATION WAS CRUMBLING & NON- EXISTENT. IMMEDIATELY CHECKED THE LEFT SIDE HEADLIGHT ASSEMBLY. SAME CONDITION OF WIRE INSULATION FALLING OFF WIRES, CAUSING SHORTING OUT OF COMPONENTS. REPLACEMENT OF HEADLIGHT HOUSING ASSEMBLY, BULBS, BALLASTS AND CONTROLLERS WAS REQUIRED TO OPERATE VEHICLE CONDITION. WE CONTACTED THE LOCAL VW DEALERSHIP (PRESTON VW, BOARDMAN, OHIO), THEIR RESPONSE WAS THAT THEY WERE NOT AWARE OF ANY PROPLEMS WITH THE TOUAREG RELATED TO WIRING OR THE HEADLIGHT ASSEMBLIES. TOTAL COST TO REPLACE W OEM THROUGH ROCK AUTO AUTO PARTS (MOST COST EFFECTIVE) WAS TOTAL$1,314.82
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361868September 29, 2020
ENGINE
WATERLOGGED AIRFILTER - CAR WAS SERVICED EXACTLY ONE WEEK PRIOR TO ISSUE, AND SERVICE DIRECTOR ACCUSED ME OF DRIVING THROUGH A PUDDLE OF WATER. WHILE I HAVE DRIVEN THROUGH PROGRESSIVELY BAD WEATHER IN FL FOR YEARS, I EXPLAINED THAT I DIDN'T THAT WEEK AND ASKED IF THIS COULD BE DUE TO ACCUMULATION WHICH WAS OVERSEEN PRIOR, BUT HE DENIED. $1000.00 LATER, I AM UNCLEAR HOW THIS OCCURRED AND HOW TO PREVENT IT. THIS SEEMS TO BE AN ISSUE THAT IS IDENTIFIED BY MULTIPLE CUSTOMERS IN VARIOUS COUNTRIES AND REMAINS UNADDRESSED BY VW NORTH AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360845September 23, 2020
ENGINE
THE VEHICLE WAS LEFT PARKED ON MY DRIVEWAY FOR 4 DAYS, DURING SO HEAVY RAINSTORMS PASSED OVER MY AREA. WHEN I WENT TO GO START THE CAR AFTER 4 DAYS, A SUNNY DRY DAY FINALLY, ITS SPUTTERED AND SUFFOCATED WHEN STARTING UP. HAVING HEARD THESE VEHICLES HAVE WATER PROBLEMS WITH THE AIR INTAKE FOR THE ENGINE I IMMEDIATELY SHUT OFF THE CAR. WHEN I OPENED THE AIR FILTER HOUSING THERE WERE ABOUT 2 INCHES OF WATER IN THE HOUSING THAT UNDOUBTEDLY GOT SUCKED INTO MY ENGINE WHEN IT WAS STARTED. WITH THE VEHICLE, NOT BEING DRIVEN AT ALL DURING THE RAIN, HEAVY SPRAY FROM THE ROAD OR OTHER CARS CAN BE RULED OUT AS A CAUSE AND I FIGURE THERE MUST BE A DEFECT IN THE SEAL OR DESIGN OF THE AIR INTAKE. ESPECIALLY, SINCE VW CHINA RECALLED THESE VEHICLES FOR THE EXACT SAME ISSUE EARLIER THIS YEAR. ADDITIONALLY, THE CAR WAS PARKED ON A TYPICAL INCLINED DRIVEWAY ABOUT 8 FEET IN FRONT OF THE GARAGE DOOR, IN NO PRECARIOUS POSITION. NOW THE VEHICLE CONTINUES TO SPUTTER AND LOSE REVS WHEN STARTING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351327August 26, 2020
ENGINE
THE AIR INTAKE IS COLLECTING WATER AND GETTING INTO THE AIR FILTER HOUSING. THIS CAN CAUSE THE ENGINE TO SUCK IN WATER, DESTROYING THE ENGINE. THIS IS A DESIGN FLAW AND THERE IS A RECALL AT VW CHINA BUT VW NORTH AMERICA REFUSES TO ADDRESS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344166August 9, 2020
FUEL/PROPULSION SYSTEM
SUV IS NOT GETTING GAS TO ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341573July 27, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
INSULATION ON WIRES IN HEADLIGHT ASSEMBLY FALLS OFF WIRES CAUSING SHORTS AND DISABLES BOTH HEADLIGHTS CAUSING LOSS OF VISION AT NIGHT. THIS ALSO STOPS DAYTIME RUNNING LIGHTS. ALSO PLASTIC HEADLIGHT ASSEMBLY HAZES AND SCRATCHES RESULTING IN POOR LIGHT BEFORE THE SHORTING WIRES DISABLE ALL HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341088July 23, 2020
STRUCTURE:BODY
SUNROOF LEAKS AND WATER ACCUMULATES IN THE SPARE TIRE WELL PLUS GROWS MOLD MAKING THE VEHICLE UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339230July 13, 2020
ENGINE
FOR SEVERAL MONTHS WE NOTICED A SMALL PUDDLE UNDER THE FRONT RIGHT PORTION OF THE VEHICLE. WE ASSUMED IT WAS A CRACKED WASHER FLUID TANK. TOOK TO DEALER THEY FOUND NOTHING DURING SERVICE APPOINTMENT. TECHNICIAN MENTIONED NOTHING OF THE WATER IN THE FILTER AREA. OVER NEXT SEVERAL MONTHS THE SAME PUDDLE NOTICED WHICH WE ASSUMED IT WAS MERELY HVAC CONDENSATION DUE TO US LIVING IN HIGH HUMIDITY REGION. THIS VERY MORNING OF JULY 13 2020 MY WIFE STARTED THE VEHICLE AFTER SITTING FOR MORE THAN A WEEK AND I IMMEDIATELY HEARD THE ENGINE SURGING AND SUFFOCATING. HAD HER IMMEDIATE SHUT OFF. THE LOCATION OF THE NOISE RESINATED FROM THE ENGINE AIR FILTER BOX. AFTER I OPENED THE BOX MY FEET WERE SOAKED FROM THE SEEMING 2 QUARTS OF WATER THAT SPLASHED TO THE GROUND. I REMOVED THE COMPLETE WATER SOAKED AIR FILTER AND SCOOPED OUT THE REMAINING 3 CUPS OF WATER STILL LYING IN THE BOTTLE PART OF THE BOX. THE DRAIN VALVE AT THE BOTTOM OF THE BOX FAILED TO DRAIN OFF WATER WHICH WATER SHOULDN'T BE IN THAT REGION ON ANY CAR. I SPOKE TO THE LOCAL DEALER WHO RESPONDED IN A SURPRISED MANNER AS IF THEY NEVER HEARD OF THAT BEFORE... WELL AFTER INTERNET RESEARCH I FOUND THIS ISSUE IS A WORLD WIDE ISSUE WITH PENDING LAWSUITS ... NO REMEDY AVAIL ABLE RENDERING THE CAR UNDRIVEABLE UNTIL RESOLUTION IDENTIFIED. NO MOVEMENT ON THIS ISSUE FROM 2014-2017 MODELS AS INTERNET RESEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338397July 9, 2020
ENGINE
WATER INTRUSION IN AIR FILTER CAUSING MULTIPLE MALFUNCTIONS AND SEVERE LOSS OF POWER. MULTIPLE WARNING LIGHTS INCLUDING, DIESEL PARTICULATE FILTER, GLOW PLUG FLASHING, AND CHECK ENGINE. VEHICLE HAD TO BE TOWED TO DEALER. DEALER REPLACED AIR FILTER AND MASS AIRFLOW SENSOR AND CHARGED $500+ FOR THE REPAIR. THIS IS A VW CPO AND STILL UNDER WARRANTY. THEY STATED I MUST HAVE DRIVEN THROUGH DEEP WATER FOR THIS TO HAPPEN, WHICH I DID NOT. IT WOULD HAVE REQUIRED MY DRIVING THROUGH 3-4 FEET OF WATER. THIS NEVER HAPPENED. THIS IS THE SECOND TIME I HAVE HAD THE MASS AIRFLOW SENSOR REPLACED IN A 6 MONTH PERIOD. I HAVE NOTICED MULTIPLE COMPLAINTS REGARDING THIS EXACT ISSUE AND ALSO THAT VW HAS RECALLED THIS VEHICLE IN CHINA FOR THE SAME ISSUE BUT NOT THE USA. I HAVE CONTACTED VW AND THEY WILL NOT DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330325June 23, 2020
ENGINE
AFTER A RAINSTORM WHERE THE VEHICLE WAS PARKED AT AN ANGLE I STARTED THE CAR AND NOTICED IT WAS MAKING AN ODD SOUND. DISCOVERED THAT THE FIXTURE THAT HOLDS THE AIR FILTER WAS CONTAINED WATER AND THE AIR FILTER WAS SOPPING WET. INGESTION OF WATER INTO THE ENGINE CAN CAUSE ISSUES SUCH AS HYDROLOCKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330385June 23, 2020
STRUCTURE:BODY
SUNROOF LEAKING MOISTURE INTO CAR AND VW REFUSES TO REPAIR UNDER WARRANTY. MOLD GROWING IN A ENCLOSED ENVIRONMENT COULD BE TOXIC. AFTER DEALER RETURN MY VEHICLE FROM ANOTHER PROBLEM THAT STILL ISN'T FIXED, AFTER HAVING IT PARKED ON THEIR LOT 17 DAYS, I IMMEDIATELY NOTICED MOISTURE IN THE VEHICLE. THIS TIME THE DEALER HAS HAD IT 8 DAYS AND COUNTING AND REFUSES TO FIX THE SUNROOF DRAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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