Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#765661August 14, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY FRONT PASSENGER SIDE WINDOW MADE A LOUD NOISE AND FELL INTO THE DOOR WHEN I TRIED TO ROLL UP THE WINDOW NOTHING HAPPENED. I CALLED VOLKSWAGEN AND THEY FIXED IT BECAUSE MY CAR WAS STILL UNDER WARRANTY. 18 MONTHS LATER IT HAPPENED AGAIN AND I CALLED VOLKSWAGEN AND THEY TOLD ME SINCE MY CAR WAS NO LONGER UNDER WARRANTY THEY WOULD NOT FIX IT. I REMINDED THEM THAT THIS HAPPENED BEFORE AND SHOUL NOT HAPPEN TO THE SAME WINDOW AGAIN IN SUCH A SHORT PERIOD. THE DEARLERSHIP TOLD ME THEY ONLY WARRENTY THEIR WORK FOR ONE YEAR AND THAT THEY COULD NOT HELP ME. SO I CALLED AROUND AND FOR QUOTES AND WAS TOLD BY SEVERAL COMPANIES THAT THIS WAS A COMMON PROBLEM WITH JETTAS. I HAD TO PAY $300 TO GET IT FIXED. ONE MONTH LATER IT HAPPENS AGAIN ONLY THIS TIME IT HAPPENS TO MY DRIVER SIDE WINDOW. I CALL THE DEALERSHIP AND THEY BASICALLY TELL ME TOUGH LUCK. NOT ONLY HAS THIS HAPPENED TO ME BUT IT HAS HAPPENED TO A FRIEND OF MINE WHO ALSO OWNS A JETTA. LASTLY MY AC GOES OUT RIGHT AFTER ALL MY OTHER PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016088August 13, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE WAS PARKED AND SMOKE STARTED TO COME FROM B- PILLER. AFT VEHICLE WAS SERVICED AND INSPECTED BYDEALER IT WAS DISCOVERED THAT RELAY DID NOT TRIP, CAUSING WIRING HARNESS TO CATCH ON FIRE. AFTER INVESTIGATION THE ENTIRE WIRING HARNESS NEEDS TO BE REPLACED. PLEASE PROVIDE FURTHER INFORMATION.*AK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8016195August 13, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
ENGINE FAN STOPPED OPERATING WHILE DRIVING AND CAUSED ENGINE TO LOCK UP. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765594August 13, 2002
STRUCTURE:BODY:BUMPERS
FRONT BUMPER ASSEMBLY TORE OFF VEHICLE WHEN BACKING OUT OF PARKING SPACE. BUMPER SKIPPED ON TOP OF PORTABLE CONCRETE CURB AT EXTREMELY LOW REVERSE SPEED (LESS THAN 1 MPH).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765609August 13, 2002
AIR BAGS:SIDE/WINDOW
ON JULY 31 I WAS DRIVING ON THE FREEWAY AT 55 MPH AND SUDDENLY I HEARD AND EXPLOSION INSIDE MY CAR AND I ALMOST LOST CONTROL OF THE VEHICLE BUT LUCKILY I DID NOT, THEN I REALIZED THAT THE AIR BAG LOCATED ON THE PASSENGER RIGHT ARM AND THE AIR BAG THAT PROTECTS THE RIGHT SIDE WINDOWS WHERE ACTIVATED WITH OUT A REASON. I WAS VERY UPSET AND WENT TO THE DEALER WITH MY CONCERN OF THE INCIDENT, BUT TO MY SURPRISE NOT ONLY DID I DID NOT GET ANY APOLOGIES BUT THEY PUT THE BLAME ON ME, ARGUMENTING THAT SOMETHING HIT THE UNDER HOOD OF MY CAR CLOSE TO THE PLACE WHERE THE RIGHT SIDE BAGS SENSOR IS LOCATED AND THAT THE GUARANTY DID NOT COVER IT. I THINK ITS A VERY DANGEROUS MATTER IF SOMETHING HITS UNDER THE CAR AND CAN DIPLOIDS THE AIRBAGS. I AM CERTAIN I DID NOT HIT ANYTHING ON THE FREEWAY AT THE TIME OF THE INCIDENT. I HAVE SPOKEN TO THE DEALER OWNER AND TO COSTUMER CARE AND BOTH TELL ME THEY SUPPORT THE MECHANICS DECISION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016039August 12, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STEERING:HYDRAULIC POWER ASSIST:PUMP
BATTERY ACID LEAKED ON RESERVOIR CAUSING RESERVOIR TO LEAK FLUID, WHICH COULD CAUSE LOSS OF STEERING.DEALER CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765538August 12, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THIRD FAILURE OF WINDOW REGULATOR. PASSENGER SIDE ONCE, DRIVERS SIDE TWICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765553August 12, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I BOUGHT 2002 JETTA FROM SUNNYVALE VOLKSWAGEN THIS APRIL AND LAST WEEK I CAME TO KNOW THAT A RECALL ON THE ABS CONTROL UNIT (NHTSA CAMPAIGN ID: 02V031000) APPLIES TO MY MODEL. I IMMEDIATELY CONTACTED VOLKSWAGEN OF AMERICA, INC. IF MY CAR HAS THE DEFECTIVE ABS UNIT OR NOT BUT THEY SAID THEY HAD NO IDEA. THEY SAID THEY CANNOT TELL FROM VIN OR ALL THE INFORMATION I PROVIDED TO THEM. I CONTACTED THEM AGAIN TO CONFIRM IF WHAT THEY HAD TOLD ME WAS CORRECT OR NOT AND THEY ADMITTED MY CAR STILL HAS THE DEFECTIVE ABS CONTROL UNIT. THE RECALL DATE WAS 02/04/2002 SO SUNNYVALE VOLKSWAGEN MUST HAVE KNOWN THAT MY CAR HAD THE DEFECTIVE ABS UNIT WHEN THEY SOLD IT TO ME. THE DEFECT NOT ONLY DECREASED MY CAR'S RESELL VALUE BUT ALSO PUT MY LIFE IN DANGER. WHEN I ASKED [XXX], THE SALE ASSOCIATE ASSIGNED TO ME, ABOUT 'SAFETY FIRST', HE SAID "LIKE, SEATBELT". THAT'S IT. MAYBE HE JUST WANTED TO SKIP THE SUBJECT BECAUSE OF THE ABS UNIT. I DID NOT BUY IT IF I WAS INFORMED OF THE RECALL THAT CAN RESULT IN A FIRE. MY CAR WAS ON SALE AND ACCORDING TO ONE OF THE MANAGERS (HIS NAME IS SAID, NOT SURE ABOUT SPELLING), THEY HAD 3 JETTA'S ON SALE SO I THINK THERE ARE TWO MORE JETTA OWNERS THAT PROBABLY DO NOT KNOW ABOUT THE RECALL. ALL OWNERS SHOULD RECEIVE RECALL NOTICE NO MATTER WHEN THEY BUY A CAR, BEFORE OR AFTER THE RECALL DATE. DEALERSHIPS LIKE SUNNYVALE VOLKSWAGEN PUT CAR OWNERS AND OTHER DRIVERS' LIVES IN DANGER. ALSO, CUSTOMER SUPPORT PEOPLE AT VOLKSWAGEN OF AMERICA, INC. NEED MORE TRAINING (I'M ASSUMING THEY DIDN'T GIVE ME FALSE INFORMATION KNOWINGLY).*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#567084August 12, 2002
AIR BAGS:SIDE/WINDOW, ELECTRICAL SYSTEM:IGNITION:MODULE
WHILE DRIVING AND FOR NO REASON, THE PASSENGER SIDE AIR BAGS DEPLOYED, THE PASSENGER SUSTAINED SOME ACHES AND BURNS, THE DEALER STATED THAT THE COMPUTER INDICATED THAT THE VEHICLE WAS IN A COLLISION, HOWEVER AFTER INSPECTION IT WAS OBVIOUS THAT THE VEHICLE HAD NO SIGNS OF DAMAGE ANYWHERE, IT IS UNCERTAIN AS TO IF THE AIR BAGS WERE FRONT OR SIDE. *SLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#6901301August 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING, THE SIDE AIRBAG DEPLOYED, CONSUMER WAS INFORMED THE AIRBAG DEPLOYED DUE TO A SCRAPE ON THE TIRE.(STATE FARM INSURANCE, CLAIM NUMBER, 27-7080-537)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901302August 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING, THE PASSENGER SIDE AIRBAG DEPLOYED, UPON INSPECTION CONSUMER WAS INFORMED THERE WAS SOME DAMAGE TO THE UNDERCARRIAGE AND PERFERATION OF THE FLOORBOARD WHICH CAUSED THE AIRBAG TO DEPLOY.(STATE FARM INSURANCE, CLAIM NUMBER, 13-7602-854)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901303August 12, 2002
AIR BAGS:SIDE/WINDOW
CONSUMER RAN OVER AN OBJECT, AND THE SIDE CURTAIN AIRBAGS DEPLOYED, CAUSING DAMAGE TO THE MOUNT OF THE REAR AXLE BEAM.(STATE FARM INSURANCE, CLAIM NUMBER, 47-4308-227)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901304August 12, 2002
AIR BAGS:SIDE/WINDOW
CONSUMER HIT A POTHOLE AND THE ROOF AND SIDE AIR BAGS DEPLOYED.(STATE FARM INSURANCE, CLAIM NUMBER, 17-9237-404)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901305August 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING, CONSUMER RAN OVER A POTHOLE, THE POTHOLE WAS NOT VERY LARGE AND DID NOT DAMAGE TIRES OR UNDERCARRIAGE, HOWEVER THE JOLT FROM THE POTHOLE CAUSED BOTH AIRBAGS TO DEPLOY, LEAVING RESIDUE ALL OVER THE INSIDE OF THE VEHICLE.(STATE FARM INSURANCE, CALIM NUMBER, 25-5647-797) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901306August 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING, BOTH AIRBAGS DEPLOYED WITHOUT WARNING, CAUSING INJURY TO THE CONSUMER, ALSO THE LEFT TIRE WAS FLAT.(STATE FARM INSURANCE, CLAIM NUMBER, 06-5516-976)*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#6901307August 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING, CONSUMER SWERVED TO THE RIGHT TO AVOID HITTING AN OBJECT IN THE ROAD, WHEN DOING SO THE PASSENGER AIR BAG DEPLOYED, CLAIM 59-Y129-766. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901308August 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING, VEHICLE HIT SOMETHING, CAUSING THE PASSENGER SIDE AIR BAGS TO DEPLOY, THERE IS NO EVIDENCE OF COLLISION DAMAGE, CLAIM 33-0397-972. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765405August 9, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING, I WENT TO CRACK OPEN MY DRIVER SIDE POWER WINDOW. THE ENTIRE WINDOW DROPPED INTO THE DOOR AND BROKE INSIDE THE DOOR. IT HAPPENED VERY FAST AND MADE A FAIRLY LOUD NOISE. WHEN I CALLED MY VW DEALER, THEY SAID THAT THIS IS HAPPENING DUE TO PLASTIC WINDOW CLIPS EXPANDING AND BREAKING WITH EXCESSIVE HEAT. I LIVE IN THE SOUTH AND IT'S BEEN VERY HOT. THEY TOLD ME THAT THERE IS A BACKORDER FOR THE REPLACEMENT PARTS (NOW WITH ALUMINUM WIINDOW CLIPS), BUT THAT I COULD BRING MY CAR IN AND THEY WOULD PUT IT IN THE VW "CUE." I DID SO THIS MORNING. THERE WERE 8-10 VWS WITH BROKEN WINDOWS JUST IN FRONT OF MY CAR, WITH THE EXACT SAME PROBLEM. THIS IS ONLY AT ONE OF TWO LOCAL DEALERS, AND THEY BOTH HAVE AS HIGH OF A VOLUME/BACKORDER. I AM UPSET THAT THEY WON'T PROACTIVELY REPLACE OTHER WINDOWS WITH THE PLASTIC CLIPS. THEY REPORT THAT THE WINDOWS HAVE TO BREAK BEFORE THEY'LL PAY FOR THEM. I AM TOLD THAT MY EXTENDED WARRANTY WILL COVER THE COST OF REPLACEMENT, BUT HAVE NO CONFIRMATIN OF THIS YET. VW SHOULD DO A NATIONAL RECALL AND FIX ALL THESE WINDOWS FOR FREE. I WILL NOT BUY ANOTHER VW, AND I'M HEARING MANY PEOPLE SAY THIS. THIS IS NOT MY FIRST PROTOTPYE (HAPPENING ACROSS VWS) PROBLEM SINCE THE 3.3 YEARS I'VE OWNED THE CAR. I'VE HAD A DOOR SEAL FALL COMPLETELY OFF AND HAVE HAD MAJOR PROBLEMS WITH BUMPER AND CURB CLEARANCE, CAUSING ME TO HAVE TO HAVE THE ENTIRE FRONT BUMPER AND GUARD REPLACED ($500 FOR INSURANCE DEDUCTIBLE). THE ENGINE IN THE CAR SEEMS TO BE FINE, WITH THE EXCEPTION OF THE O2 SENSOR THAT HAD TO BE REPLACED AT 1.5 YEARS OF OWNERSHIP. I WAS TOLD, BUT HAVE NO CONFIRMATION, THAT THIS SENSOR PROBLEM IS ALSO SOMEWHAT COMMON WITH THE NEWER VWS. OTHER THAN THAT LAUNDRY LIST, I LOVE MY CAR!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015892August 8, 2002
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
OWNERS MANUAL INDICATES THAT SEAT BELT WARNING ON DASHBOARD WILL ILLUMINATE IF SEAT BELTS ARE NOT WORN. HOWEVER, IF SEAT BELTS AREN'T WORN NOTHING WILL FLASH AS A REMINDER. DEALER WAS NOTIFIED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765339August 7, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW REGULATOR ON DRIVERS WINDOW BROKE CAUSING THE WINDOW TO FALL TO THE BOTTOM OF THE DOOR. UNABLE TO RAISE WINDOW. I OWN TWO MODEL YEAR 2000 VW JETTAS AND THIS IS THE SECOND INCIDENCE OF POWER WINDOW REGULATOR FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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