Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10136835September 17, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
2ND OCCURRENCE OF BRAKE SWITCH FAILURE - 2001 JETTA. INITIAL FAILURE OCCURRED ON THE SAME DAY RECALL LETTER WAS RECEIVED. SWITCH COST WAS REIMBURSED BY VW AT NO CHARGE. 2ND FAILURE OCCURRED ON 9/17/05. FIRST SWITCH MANUFACTURED BY EATON. SECOND SWITCH MANUFACTURED BY DELPHI. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132277September 16, 2005
AIR BAGS:FRONTAL
DT: WAS DRIVING ON AN INTERSTATE AT 70 MPH AND WAS INVOLVED IN HEAD ON COLLISION WITH THE CENTER DIVIDER OF THE HIGHWAY. UPON IMPACT, AIR BAGS DID NOT DEPLOY. THIS WAS FRONT IMPACT, NO OTHER VEHICLES WERE INVOLVED. DID NOT TAKE VEHICLE TO A DEALER OR REPAIR SHOP, VEHICLE WAS TOTALED. THE CAR WAS TAKEN TO A SALVAGE YARD. NO ONE HAD INSPECTED THE VEHICLE. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10136575September 15, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT: IN AUGUST 2005 TOOK THE VEHICLE TO THE DEALER TO HAVE THE BRAKE LIGHT SWITCH REPLACED, AND IT DID NOT WORK. THEY PUT IN ANOTHER ONE. NHTSA RECALL 04V096000 WAS ISSUED, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. NOTICED WHEN GETTING OUT OF THE VEHICLE THAT THE BRAKE LIGHTS WOULD STAY ON. THIS WAS ON JULY 1, 2005. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136632September 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
FIRST OCCURRENCE 05/11/2005, WHEN STOPPING AUTO-TRANSMISSION WAS DOWN SHIFTING HARSH. DEALER FOUND OPEN CIRCUIT FOR IGNITION AND INSTALLED A GROUND WIRE. PROBLEM NOT FIXED. SECOND TIME, 06/03/05, TRANSMISSION WAS DOWN SHIFTING HARSH AGAIN, DEALER FOUND INTERNAL MALFUNCTION WITH TRANSMISSION AND REPLACED TRANSMISSION. THIRD TIME, 06/08/05, WHEN WARMED UP TRANSMISSION WOULD DOWN SHIFT HARSH AND JERK INTO GEAR, VW FIELD REP. WILL LOOK AT CAR. ALSO HAD THE ALIGNMENT FIXED FROM WHEN TRANS. WAS REPLACED. FOURTH TIME, 06/16/05, WHEN ACCELERATING CAR HAD JERKED VERY HARD INTO GEAR. DEALER FOUND NO PROBLEM, WAITING FOR FIELD REP. 06/25/05, FIELD REP. DROVE CAR AND STATED THAT CAR WAS WITHIN MANUFACTURE SPECS. DEALER ALSO REPAIRED DENT IN HOOD FROM PREVIOUS VISIT. SERVICE MANAGER FROM DEALER STATED THAT HE DROVE ANOTHER VW JETTA TO SEE IF CAR DID SAME THING AS MINE AND PROBLEM WAS NOT THERE WITH OTHER CAR. HE ALSO STATED THAT THE 2003 PASSATS HAD THE SAME PROBLEM BUT WORSE AND IT ENDED UP BEING A SOFTWARE ISSUE. CAR STILL HAS AN ISSUE. CURRENTLY HAVE A LAWYER FOR THE LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136369September 13, 2005
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
DT: THE CALLER HAD THE VEHICLE'S ELECTRICAL SYSTEM REPLACED 5 TIMES. THE WINDOWS/THE ALARM SYSTEM/THE LIGHTS/THE GAUGES, AND THE DASHBOARD LIGHTS FAILED. AS THE CALLER INDICATED EVERYTHING ELECTRICAL MALFUNCTIONED. THE CALLER WAS ABLE TO DRIVE VEHICLE TO THE DEALER, AND A FEW TIMES HE HAD TO HAVE IT TOWED. DEALER COULD NEVER GIVE HIM AN ANSWER WHY THE VEHICLE WAS HAVING THESE PROBLEMS. THE MANUFACTURER SAID THEY COULD NOT HELP HIM FOR FREE, AND SINCE THE PROBLEM INCLUDED DIFFERENT COMPONENTS IT DID NOT FALL UNDER THE LEMON LAW. MANUFACTURER SAID THAT IF THE CALLER GOT A LOAN ON THE VEHICLE IT WOULD BE A DIFFERENT SITUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136143September 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL
ON SEPT 2, 2005 AND SEPT. 6, 2005, UNDER TWO CIRCUMSTANCES INVOLVING QUICK ACCELERATION WITH MODERATE LOAD (TWO ADULTS AND ONE KID. ABOUT 50 LB LOAD IN TRUNK), THE ENGINE KEPT HIGH REVVING AFTER THE GAS PADDLE HAD BEEN FULLY RELEASED, THUS PULLING FORWARD HARD UNINTENTIONALLY; IT KEPT SO DOING FOR SECONDS, EVEN AFTER BRAKING WAS APPLIED FOR THE FIRST FEW SECONDS, AND PUMPED. IT RECOVERED BACK TO NORMAL RESPONSIVENESS AFTER HARD BRAKING FOR AT LEAST FIVE SECONDS IN THE FIRST INCIDENT AND ABOUT THREE SECOND IN THE SECOND. ANOTHER PROBLEM IS THE CRUISE CONTROL NEVER WORKED SINCE THE PURCHASE IN 1996.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135842September 8, 2005
POWER TRAIN:CLUTCH ASSEMBLY
I PURCHASED MY 2004 JETTA IN OCTOBER 2004. I TOOK THE CAR IN FOR REPAIR SEPTEMBER 2, 2005 BECAUSE THE GEARS HAD BECOME DIFFICULT TO SHIFT (ESP. INTO AND OUT OF REVERSE). AFTER ONLY 20,000 MILES ON THE CAR AND 10 MONTHS OF OWNERSHIP, VW TELLS ME I NEED A NEW CLUTCH. FURTHERMORE, THEY ARE TELLING ME THAT THE WARRANTY IS OUT SINCE IT HAS OVER 12,000 MILES AND THAT THEY WILL NOT COVER THE REPAIR BECAUSE IT IS DUE TO "DRIVER ERROR". THIS CANNOT BE POSSIBLE, AS I'VE BEEN DRIVING MANUAL TRANSMISSIONS FOR NEARLY 20 YEARS AND HAVE NEVER HAD A CLUTCH FAIL BEFORE--MY LAST CAR, A 1997 JETTA HAD OVER 100,000 MILES AND NEVER NEEDED A CLUTCH REPLACEMENT. FURTHERMORE, VW HAS BEEN VERY DIFFICULT AS I'VE TRIED TO NEGOTIATE MANUFACTURER'S COVERAGE--NOT RETURNING CALLS FOR DAYS, SENDING ME IN CIRCLES ASKING ME TO CALL THE DEALER, THE VW OF AMERICA AGAIN AND AGAIN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135662September 7, 2005
STEERING:COLUMN
IT WAS RAINING. MY WINDSHIELD WIPERS WERE ON. WHITE SMOKE CAME UP FROM MY STEERING COLUMN FOR A COUPLE SECONDS. WHAT MAKES THIS PARTICULARLY FRUSTRATING, THIS HAPPENED ON A 94 JETTA I ONCE OWNED. THIS HAPPENED ON A 96 JETTA MY SISTER OWNED. EVENTUALLY, SOMETHING IN THE STEERING COLUMN BURNED OUT AND HAD TO BE REPLACED. WE BOTH PAID FOR THOSE TO BE REPLACED. NOW, YEARS LATER, I AM FACED WITH ANOTHER BURNING STEERING COLUMN. I HOPE TO FIND THAT VW IS OWNING UP TO POOR DESIGN, AND WHEN THIS ONE FINALLY BREAKS, THAT THEY FOOT THE BILL FOR THEIR FAILURE. REFERRED TO THIS SITE BY THIS LINK: HTTP://WWW.SPORTCOMPACTRACING.COM/VBULLETIN/PRINTTHREAD.PHP?T=36741 I DID A QUICK YAHOO SEARCH TO FIND THAT THIS WAS NOT A JINX THAT HIT JUST MY FAMILY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135695September 7, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT: THE CONTACT OWNS A 1999 VW JETTA. THE CONTACT WAS HAVING PROBLEMS WITH THE BRAKE LIGHT SWITCH. SHE STARTED HAVING PROBLEMS WITH THE SWITCH ON 9-2-05. IT CAUSED THE BRAKE LIGHTS TO BECOME INOPERABLE OR TO COME ON AND STAY ON EVEN THOUGH THE VEHICLE WAS PARKED. THE CONSUMER COULD NOT GET THE CAR OUT OF PARK AND THIS PROBLEM WAS IN SOME WAY TIED INTO THE BRAKE LIGHT SWITCH FAILURE. A NHTSA RECALL 04V096000 WAS ISSUED. THE CONSUMER BOUGHT THE CAR USED FROM AN INDIVIDUAL WHO RECEIVED A RECALL NOTICE IN 4-04. THE NOTICE DID NOT INDICATE A VIN. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135407September 6, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I HAVE A 2000 VW JETTA GLS AND HAVE HAD SEVERAL SENSOR DEFECTS TIME AFTER TIME FROM 2001 UNTIL THE PRESENT 2005, IN WHICH I HAVE COME OUT OF POCKET ON 4 DIFFERENT OCCASIONS FOR THE SAME PROBLEM. THESE PROBLEMS INCLUDE THE MASS AIR FLOW, OXYGEN SENSOR, AND COOLANT TEMP SENSOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135070September 1, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I PURCHASED MY 2005 VOLKSWAGEN JETTA IN APRIL 2005 FROM COLONIAL VOLKSWAGEN IN FEASTERVILLE, PA. ON AUGUST 24TH I BROUGHT IT IN BECAUSE MY FRONT PASSENGER SEAT BELT BROKE. THE DEALER INDICATED THAT THEY DIDN'T HAVE THE BELT IN STOCK AND WOULD HAVE TO ORDER IT. I TOLD THEM THAT I WAS UNHAPPY WITH THE FACT THAT THEY DIDN'T STOCK SEAT BELT PARTS FOR A NEW VEHICLE AND THAT I FELT IT WAS DANGEROUS TO RIDE AROUND IN A VEHICLE WITHOUT SEAT BELTS. I ALSO CALLED VOLKSWAGEN, BUT THEY HAVE BEEN UNABLE TO REMEDY THE PROBLEM. AS OF TODAY, SEPT. 1, 2005, THE SEAT BELT IS STILL NOT IN. THIS IS A DANGEROUS SITUATION. IF I SHOULD GET INTO AN ACCIDENT AND MY PASSENGER IS HURT OR KILLED, WHO IS RESPONSIBLE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135005August 31, 2005
AIR BAGS:SIDE/WINDOW
DT: THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE DRIVER'S SIDE AIR BAG DEPLOYED FOR NO REASON. THE SPEED AT THIS TIME WAS ABOUT 60 MPH. THE CONTACT WAS UNAWARE OF ANY DEBRIS THAT MAY HAVE BEEN ON THE ROAD. THE CONTACT DID NOT LOSE CONTROL OF THE VEHICLE. THE AIR BAG WARNING LIGHT WAS NOT ON PRIOR TO THE INCIDENT. THERE WERE NO INJURIES. THE DEALERSHIP WAS CONTACTED AND THE CONTACT WAS TO TAKE THE VEHICLE TO THE DEALERSHIP TOMORROW, AND THE VEHICLE WAS COVERED UNDER A WARRANTY. THIS OCCURRED ON AUGUST 31, 2005.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135612August 30, 2005
ELECTRICAL SYSTEM:IGNITION
2001 VOLKSWAGEN JETTA IGNITION COILS HAD TO BE REPLACED DUE TO A SHORT.*MR THE CONSUMER STATED THERE WERE SEVERAL INCIDENTS WITH THE CHECK ENGINE LIGHT ILLUMINATING INTERMITTENTLY AND THE VEHICLE RUNNING ROUGH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134711August 30, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
FIVE SEPARATE PARTS OF THE COOLING SYSTEM HAVE FAILED WITHIN A SIX MONTH PERIOD. TWO COVERED UNDER WARRANTY, THREE MORE RESULTING IN APPROXIMATELY $1400 IN REPAIRS. WATER PUMP, THERMOSTAT, AND RADIATOR HOSE ALL WERE REPLACED. ALSO REPLACED A FLANGE AND A PLASTIC PIPE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134785August 30, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VW SENT A LETTER TO ME THAT THE SIDE WINDOWS ON MY 2001 JETTA TDI SEDAN VW MAY FAIL AND THEY WOULD REPAIR THEM WHEN IT OCCURRED UP TO 7 YEARS. THEY WOULD NOT REPAIR THEM BEFORE FAILURE. WHEN THEY FAILED I WAS ON THE HIGHWAY DOING 65 MPH AND THE DRIVERS WINDOW FAILED CRASHING INTO THE INNER DOOR WELL. NOT KNOWING WHAT WAS GOING ON AND THE LOUD BANG IN THE DOOR ALMOST CAUSED AN ACCIDENT. I BROUGHT THE CAR TO THE DEALER WHO PUT A FIX KIT ON IT. NOW THE 2 FRONT WINDOWS THEY PUT THE FIX KIT IN BOTTOMS OUT MAKING A LOUD NOSE AND WHEN IT COMES UP IT MAKES A CLICKING NOISE LIKE SOMETHING HITTING THE GLASS. THE DEALER STATES THIS IS THE VW FIX. I HAVE A 2003 JETTA TDI SEDAN VW AND IT DOES NOT HAVE THIS PROBLEM SO I RESEARCHED WHY. WHAT I FOUND OUT WAS THAT YOU CAN'T BUY THE 2001 WINDOW REGULATORS AND MOTORS FROM VW YOU CAN ONLY GET THE UPDATE LIKE IN MY 2003. THE REASON IS THAT VW CAME UP WITH A FIX THAT IS NOT PROPER WITH THIS FIX KIT. THE CORRECT FIX IS TO REPLACE THE REGULATORS AND MOTORS. THE WINDOWS DID NOT MAKE NOISES PRIOR TO THEM FAILING AND SHOULD NOT BE DOING THIS IF THE FIX KIT WORKS PROPER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134287August 26, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 1998 VW JETTA GLS. I HAVE PREVIOUSLY REPLACED A WINDOW REGULATOR AT A COST OF $450, NOW THE REMAINING 3 HAVE FAILED WITHIN A WEEK. THIS IS A KNOWN PROBLEM WITH VW AND VW HAS ACKNOWLEDGED IT WITH SERVICE BULLETINS,ETC. VW USA CUSTOMER CARE HAS REFUSED TO COVER THE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128353August 26, 2005
AIR BAGS:SIDE/WINDOW, SEAT BELTS, WHEELS, STEERING:LINKAGES:TIE ROD ASSEMBLY
DT: CONTACT STATES THE DRIVERS' SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT A COLLISION. THE SEAT BELT JAMMED AND COULD NOT BE LATCHED AFTER THIS INCIDENT OCCURRED. THERE IS A POLICE REPORT (#05-5207) STATES THERE WAS NO EVIDENCE THAT THE VEHICLE HAD AN IMPACT. THE AIR BAG LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TOWED TO A SERVICE DEALER AND TOLD TO CONTACT VW OF AMERICA. SHE DID FAX THE POLICE REPORT TO THE MANUFACTURER AND THEY AGREED TO REPAIR THE VEHICLE WITHOUT COST. THE SERVICE DEALER COULD NOT FIND WHAT CAUSED THE AIR BAG TO DEPLOY. THE CONSUMER IS STILL DRIVING A RENTAL CAR BECAUSE THE CAR HAS NOT BEEN REPAIRED. *NM A WHEEL AND TIE ROD WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134119August 24, 2005
POWER TRAIN:CLUTCH ASSEMBLY, EQUIPMENT:MECHANICAL
(1) NORMAL DRIVING, REGULAR SCHEDULED DEALER MAINTAINANCE BEFORE THE FAILURE OF THE CLUTCH. THE MANUAL TRANSMISSION BECAME DIFFICULT TO PUT INTO GEAR AND NOISE STARTED TO COME FROM THE ENGINE COMPARTMENT. (2) CLUTCH FAILED AND IT BECAME VERY DIFFICULT TO ENGAGE TRANSMISSION. DEALER SERVICE ADVISOR RECOMMENDED LOOKING AT TRANSMISSION AND THEN DISCOVERED THAT THE CLUTCH HAD FAILED. IMMEDIATE DIAGNOSIS WAS THAT IT WAS DRIVER ERROR. LATER THAT DAY, AFTER EXAMINING THE PARTS THAT WERE REMOVED FROM THE CAR IT WAS REVEALED THAT THE SPRINGS OF THE CLUTCH PLATE HAD COME OUT OF THE METAL BRACKETS OF THE CLUTCH. DEALER CLAIMED THEY HAD ONLY SEEN THAT AS A RESULT OF MISUSE BUT DECIDED TO PARTIALLY WARRANTY THE PARTS AFTER DETERMINING THAT I HAD TAKEN EXCELLENT CARE OF THE CAR AND HAD EXHIBITED NO ABUSE OF THE VEHICLE. THIS FIRST INCIDENT TOOK PLACE WHEN THE CAR HAD 23K MILES ON THE ODOMETER AND I HAD OWNED THE VEHICLE SINCE IT WAS NEW. THE SECOND FAILURE WAS AT 73 K MILES IN MARCH OF 2005. THE SAME PARTS FAILED AND THE SAME DIAGNOSIS WAS MADE BY A DIFFERENT VW DEALERSHIP. THE CLUTCH FAILED IN THE SPRINGS BUT SHOWED NO OUTWARD SIGNS OF ABUSE OR EXCESSIVE WEAR. THE CLUTCH HAD APPROXIMATELY 50 K MILES OF USE BUT STILL HAD SIGNIFICANT MATERIAL LEFT ON THE CLUTCH PADS. THE FAILURE OF THE CLUTCH SPRINGS DAMAGED THE FLYWHEEL. AS RESULT I HAD TO PAY FOR A NEW FLYWHELEL, THROWOUT BEARING AND CLUTCH PLATE. AN APPEAL TO VW WAS REJECTED AND THEY SAID THAT THE DECISION WAS THE DEALERSHIP'S AND THAT THEY WOULD STAND BY THAT. I CONSIDER THIESE FAILURES TO BE CAUSED BY WEAK PARTS PROVIDED BY VW OF AMERICA. THIS SECOND FAILURE COST ME $1600.00 IN REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134138August 24, 2005
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
ABOUT A MONTH AND A HALF AGO I STARTED TO NOTICE THAT MY 2004 JETTA GL WAS STARTING TO RUN A LITTLE ROUGH. I BROUGHT IT TO THE DEAL AND HAD A TEST DONE ON IT TO FIND OUT THE MY IGNITION COIL WAS BAD. AFTER ABOUT 2 WEEKS THE CHECK ENGINE LIKE CAME ON IT THE CAR AND I CALLED THE DEALER TO HAVE IT LOOKED AT. AGAIN MY IGNITION COIL HAD GONE BAD. THEN YET ANOTHER TIME A WEEK AND A HALF LATER THE SAME ISSUE. THE IGNITION COIL HAD GONE BAD. THREE DAYS LATER AFTER THAT INCIDENT I WAS DRIVING AND THE CHECK ENGINE LIGHT CAME ON. THIS WAS THE FORTH TIME THAT I HAD THE SAME PROBLEM. THIS TIME THE DEALER CHANGED THE WIRING HARNESS AND SAID THAT THAT WAS THE PROBLEM SHOULD BE CURED. ALL OF THE TIMES THAT I PICKED UP THE CAR FROM THE DEALER I NOTICED THAT THE IDLE IT THE CAR WAS STILL A LITTLE ROUGH AND NEEDLE FOR THE TACOMETER WAS MOVING SLIGHTLY. I AM STILL WEARY TO SAY THAT THE CAR IS FIXED AND FEAR SOMETHING MORE EXSTENSICE IS WRONG WITH THE CAR. THE CAR IS STILL UNDER WARRANTY AND THE PARTS WERE REPLACED BUT CONSUMER SATISFACTION IS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133664August 21, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
A/C FAN SIEZED, CAUSING ENOUGH HEAT TO START A FIRE. THE SHROUD, UPPER RADIATOR MODLINGS, A/C HOSE, HOOD INSULATION AND PAINT WERE DAMAGED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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