Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10140804October 26, 2005
POWER TRAIN:MANUAL TRANSMISSION
THE CLUTCH ON MY 03' VW JETTA HAS BEEN FAILING SINCE DAY ONE , I NOW HAVE 42,000 KMS. WHEN I BOUGHT THE CAR. REVERSE, SECOND GEAR AND THIRD GEAR ALL HAVE PROBLEMS. THIS PROBLEM HAS BEEN GOING ON WITH EVERY PERSON WITH A MANUAL JETTA, ESPECIALLY A 1.8T. I THINK VWOA SHOULD RECALL THE CLUTCH AND TRANSMISSION AND CORRECT THIS PROBLEM. WE SPEND HARD EARNED MONEY ON OUR CARS AND DO NOT DESERVE A PROBLEM LIKE THIS ON BRAND NEW CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140806October 26, 2005
ELECTRICAL SYSTEM:IGNITION
MY 2001 VW JETTA HAS BEEN IN THE VW SHOP 7 TIMES FOR FAILED COILS THEY FIX IT AND ABOUT 4 MONTHS LATER THE CHECK ENGINE LIGHT COMES ON AND THE ENGINE RUNS ROUGH. THEY ALWAYS SAY IF THE PART FAILS THEY WILL REPLACE FOR FREE, SEEMS EVERYTIME WE TAKE IT IN THEY CLAIM SOMETHING ELSE CAUSED IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140889October 26, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY HUSBAND WAS DRIVING TO WORK ONE MORNING IN OUR 2002 VW JETTA, WITH THE SEAT WARMERS ON. WHEN SUDDENLY HE FELT A BURNING SENSATION ON HIS BOTTOM. TURNED OFF THE SEAT WARMER ONLY TO FIND OUT THERE WAS A BURN HOLE IN THE SEAT FROM THE SEAT WARMERS. SINCE THEN WE HAVE REFUSED TO TURN IT BACK ON AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136903October 25, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE CONSUMER WAS DRIVING ON THE HIGHWAY WHEN THE ABS LIGHT AND THE AIR BAG LIGHT CAME ON. SHE PULLED OFF THE ROAD AND THE VEHICLE STALLED . THE VEHICLE WOULD NOT START BACK. THE MECHANIC INFORMED THE CONSUMER THE ALTERNATOR CABLE BURNED THE FUSE BOX AND COVER. THE CONSUMER WAS CONCERNED THAT IF THEY SAME PART WILL BE PUT BACK ON THE SAME THING WILL HAPPEN AGAIN. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140645October 24, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I OWN A 2003 JETTA TDI WAGON AND MY FRONT SEAT HEATER HAS BURNED THROUGH THE SEAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140515October 22, 2005
AIR BAGS
CAR ACCIDENT AIR BAGS DID NOT DEPLOY, I HIT MY HEAD ON THE STEERING WHEEL. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10140429October 21, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
DT: ACCORDING TO THE OWNER'S MANUAL THE REAR DEFROSTER SWITCH IS SUPPOSED TO TURN OFF AUTOMATICALLY TEN MINUTES AFTER BEING ACTIVATED. WHEN THE CONSUMER TURNED ON THE REAR DEFROSTER IT DID NOT SHUT ITSELF OFF. AS A RESULT, THE WIRES IN THE REAR WINDOW DID NOT WORK PROPERLY. THIS CAUSES THE CONSUMER NOT TO BE ABLE TO SEE THROUGH SOME PARTS OF THE REAR WINDOW. THE DEALERSHIP SAID THAT IT WAS SUPPOSE TO BE MANUAL. THE WINDOW WAS REPLACED IN FEBRUARY 2005. THE REPLACEMENT WINDOW HAD NOT EXPERIENCED ANY DAMAGE BECAUSE THE DEFROSTER SWITCH HAD BEEN TURNED OFF MANUALLY. *AK (11/17/05) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140469October 21, 2005
AIR BAGS:SIDE/WINDOW
I WAS ON MY WAY TO FLORIDA, DRIVING SOUTH ON I-95 (GOING THROUGH THE TOWN OF ST. MARYS) WHEN I RAN OVER A GREY METAL GRATE (THE SAME COLOR AS THE ROAD) THAT WAS IN THE MIDDLE OF THE LEFT LANE (I WAS DRIVING 70 MPH). THE GRATE WAS APPROXIMATELY 1FT X 1FT AND ABOUT 1 INCH THICK. AS SOON AS I RAN OVER IT, THE SIDE CURTAIN AND THE SIDE SEAT AIRBAGS (ON THE DRIVER'S SIDE) DEPLOYED CAUSING DAMAGE TO THE SEAT, SEAT BELT, AND MY LEFT ARM WAS BURNT. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10141029October 20, 2005
SEATS, UNKNOWN OR OTHER
2001 JETTA VR6 DRIVER SEAT ROCKS BECAUSE OF BROKEN GEARS. *TS THE DEALER WOULD NOT REPAIR THE SEAT FREE OF CHARGE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE DEALER DETERMINED THAT THERE IS A BAD GEAR AND IT WILL COST OVER $700. TO REPAIR. THE CONSUMER CONSIDERS THIS A SAFETY ISSUE AND BELIEVES THIS MAY AFFECT THE PROPER OPERATION OF THE SIDE MOUNTED AIR BAGS. THE GLOVE COMPARTMENT ALSO BROKE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140190October 19, 2005
ENGINE AND ENGINE COOLING
A FEW DAYS AFTER WE PURCHASED OUR NEW 2005 JETTA WE NOTICED THAT AFTER THE CAR HAD BEEN SITTING FOR 6 HOURS OR MORE WE WERE HEARING A VERY LOUD NOISE AT START UP. THIS HAPPENS EVERY TIME WE START THE CAR FROM COLD, BECOMING MORE LOUD THE COLDER IT IS - THE NOISE IS VERY LOUD AND MOST CERTAINLY NOT NORMAL FOR A BRAND NEW CAR. IT APPEARS THE NOISE IS COMING FROM THE ENGINE AREA. WE HAVE TAKEN THE CAR INTO THE DEALER AND AFTER LOOKING AT IT, THEY SAID THAT THIS WAS NORMAL AND REALLY DID NOT EXPLAIN AS TO WHAT IS MAKING THE NOISE. THEY DID STATE THAT OTHER JETTA'S MADE THE SAME NOISE. AGAIN, I FIND THIS VERY CONCERNING FOR A NEW CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140067October 18, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
2004 VOLKSWAGEN JETTA TDI. ENGINE WILL STALL AT TIMES DUE TO COOLANT LEAKING INTERNALLY INTO INTAKE MANIFOLD THROUGH FAULTY EGR COOLER. CAUSING VEHICLE TO LOSE STEERING AND BRAKE ASSIST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140086October 18, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHEN THE CAR HAS BEEN SITTING FOR A COUPLE OF HOURS IT MAKES A LOUD GRINDING NOISE WHEN YOU START IT. THIS LASTS FOR ABOUT 20 SECONDS AND THEN GOES AWAY, BUT IT OCCURS EVERYTIME YOU START THE CAR AFTER IT HAS BEEN SITTING FOR A LITTLE WHILE. I WAS TOLD THE NOISE WAS NORMAL BY MY SALES REP. I HAVE HAD THE CAR 2 AND 1/2 MONTHS AND THE NOISE JUST DOESN'T SOUND RIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140103October 18, 2005
STEERING:LINKAGES, SUSPENSION
1) SINCE I PURCHASED THE CAR IN 2000, THERE HAS BEEN A SOUND MADE AT THE FRONT END OF THE CAR WHILE DRIVING. 2) LOUD SOUND WHEN DRIVING ON REGULAR ROADS. PERSISTENT LOUD THUMP SOUND. 3) I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIMES FOR SOUNDS AND HAVE ASKED OTHER JETTA OWNERS AND THEY TOO AGREED THAT THEIR CAR HAD A LOUD NOISE FROM THE FRONT END. I WAS EVEN CHARGED SEVERAL TIMES BY THE DEALER WERE I PURCHASED THE CAR TO RE-TORQUE AND TEST THE FRONT END. THEY AGREED THAT THEY COULD DEFINITELY HEAR THE SOUND BUT COULD NOT TROUBLE SHOOT THE PROBLEM. ALL ATTEMPTS TO REPAIR OR FIND PROBLEM ARE DOCUMENTED IN MY SERVICE THROUGH VOLKSWAGEN. I ALSO HAVE TAKEN MY CAR TO APPROXIMATELY 8 ADDITIONAL SHOPS TO TROUBLE SHOOT NOISE. ALL AGREED THAT THE NOISE WAS UNBEARABLE BUT NO SOLUTION WAS FOUND. NOW I HAVE HAD MY CAR FOR 4.5 YEARS AND IT SOUNDS LIKE MY FRONT END IS GOING TO FALL APART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139792October 15, 2005
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE WAS PURCHASED NEW IN 2000. VEHICLE RAN LOW ON OIL AT 1500 MILES. FILED COMPLAINT ABOUT EXCESSIVE OIL CONSUMPTION FOR A NEW VEHICLE. VEHICLE NOW HAS 66,000 MILES AND BURNS ONE QUART OF OIL EVERY 1000 MILES. THIS HAS HAPPENED FROM THE DAY OF PURCHASE. MECHANIC HAS STATED THAT THIS IS WITHIN SPECS, BUT MAY DAMAGE POLLUTION CONTROL SYSTEMS. I FIND NUMEROUS COMPLAINTS ON-LINE REGARDING THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139701October 14, 2005
ENGINE AND ENGINE COOLING
THE HEATER CORE CONNECTION LINES IN MY JETTA FAILED, AND MY SISTER WAS BURNED MILDLY WHEN THE HOT COOLANT LEAKED DOWN ONTO HER FEET, ABOVE THE GAS PEDAL. THERE IS A RECALL ALREADY FOR THIS PROBLEM, BUT MY VEHICLE MANUFACTURE DATE WAS NOT INCLUDED IN THAT RECALL ( RECALL CAMPAIGN NUMBER: 92V050000 ). THIS RECALL SHOULD BE RE-ISSUED TO INCLUDE ALL 1991 MODELS THAT WERE MANUFACTURED IN 1990, BECAUSE THE DESIGN DID NOT CHANGE AFTER THE LAST MANUFACTURE DATE ALLOWED FOR RECALL. I DO NOT PLAN ON PAYING TO REPAIR THIS PROBLEM WITH MY VEHICLE, IT IS EXPENSIVE, AND I FEEL THAT VW AMERICA IS LIABLE TO FIX THEIR DEFECT. I HAVE TRIED GETTING HELP FROM THE LOCAL DEALERSHIP, BUT THEY CANNOT DO ANYTHING UNTIL A NEW OR REVISED RECALL IS ISSUED. PLEASE HELP! MY VEHICLE VIN: [XXX]. *NM UPDATED 07/26/2012 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10139536October 13, 2005
POWER TRAIN:MANUAL TRANSMISSION
I HAVE A 2002 VOLKSWAGEN JETTA 1.8L TURBO. MY FIRST CLUTCH STARTED SLIPPING AT 17K MILES, FINALLY REPLACED AT 20K. I FOUGHT WITH VW AND THEY ACTUALLY PAID FOR IT BECAUSE I HAD BROUGHT IT IN ON 3 DIFFERENT OCCASIONS AND NO ONE COULD FIND OR ADMIT TO A PROBLEM. NOW AGAIN AT 39K IT HAS STARTED SLIPPING AND IS NOW AT 41K. I AM DUE TO CHANGE IT ANY TIME. I AM ONCE AGAIN CALLING VW TRYING TO ARRANGE THEM TO TAKE CARE OF THE COST. I AM HOPING THEY WILL PAY FOR IT AS THE HAVE QUOTED ME $2200 TO FIX. I HAVE BEEN SEARCHING ON THE INTERNET & FOUND HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. AND REPLACING THE CLUTCH ISN'T A PERMANENT FIX AND MOST PEOPLE HAVE HAD TO PAY FOR IT. THEY HAVE BEEN BLAMING THE DRIVERS FOR POOR DRIVING SKILLS. MEANWHILE THEY ARE PUTTING MANY PEOPLE IN DANGER BECAUSE ANY KIND OF ACCIDENT COULD OCCUR WHEN YOUR CLUTCH DECIDES TO POP/ FAIL. ESPECIALLY ON THE FREEWAY. INCREDIBLY DANGEROUS. ANYWAYS, MOST PEOPLE SAY THAT OIL IN THE FLYWHEEL IS LEAKING OUT SATURATING THE CLUTCH DISK CAUSING IT TO SLIP & EVEN BREAK UP. THEREFORE VERY EARLY BREAKDOWN AND SOMETIMES IMMEDIATE/ UNEXPECTED CLUTCH FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139585October 13, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
I HAVE BEEN HAVING AN INTERMITTENT PROBLEM WITH THE ANTI-LOCK BRAKES ON MY 2000 VW JETTA TDI. THE ABS "ACTIVATES" WHEN GOING VERY SLOWLY (LESS THAN 10 MPH) AND WHEN APPLYING MINIMAL PRESSURE ON THE BRAKE PEDAL, AND SOMETIMES WHEN NOT TOUCHING THE BRAKES AT ALL. IT FIRST HAPPENED OVER A YEAR AGO, AND THE DEALER CHANGED AN ABS HARNESS CONNECTOR, AND THE PROBLEM DID NOT RECUR UNTIL ABOUT 4 OR 5 MONTHS AGO. I TOOK IT BACK TO THE DEALER SEVERAL TIMES, AND THE PROBLEM OCCURRED FOR THEM, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE, EVEN AFTER CALLING VW TECHNICIANS. THEY REPLACED A WHEEL SPEED SENSOR AT MY EXPENSE, BUT SAID IF THAT DIDN'T FIX IT, THEY SUGGESTED REPLACING THE ABS CONTROL MODULE, BUT THEY REALLY DIDN'T KNOW IF THAT WAS THE PROBLEM. THE PROBLEM STILL OCCURS INTERMITTENTLY, AND I NOTED ON AN INTERNET MESSAGE BOARD THAT A NUMBER OF OTHERS SEEM TO BE HAVING THE SAME PROBLEM (LINK: .HTTP://FORUMS.TDICLUB.COM/SHOWFLAT.PHP?CAT=0&NUMBER=1063831&AN=0&PAGE=0#1063831 ). I CONTACTED VW (REF.# 804028386), BUT THEY WERE NO HELP AND DO NOT ACKNOWLEDGE THAT THIS IS A COMMON PROBLEM. I THINK IT IS A SAFETY ISSUE THAT VW SHOULD BE RESPONSIBLE FOR CORRECTING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139612October 13, 2005
AIR BAGS:SIDE/WINDOW
VEHICLE WAS HIT ON THE DRIVER SIDE BY ANOTHER VEHICLE (FORD F-250); SIDE AIRBAG DID NOT DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10139307October 11, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT: THE CONTACT STATES THERE IS RECALL 04V096000 CONCERNING BRAKE LIGHT SWITCH ON OTHER VEHICLES OF SAME MAKE/MODEL AND YEAR, BUT THIS VEHICLE IS NOT IN RECALL. HE CANNOT GET VEHICLE OUT OF PARK. THIS HAPPENS INTERMITTENTLY. DEALER REPLACED THE PART, AND WANTED THE CONTACT TO PAY FOR IT. MANUFACTURER SAID THIS VEHICLE WAS NOT INCLUDED IN THE RECALL AND OFFERED NO HELP TO CONTACT TO PAY THE EXPENSES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139133October 9, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WITHIN TWO BLOCKS OF LEAVING MY HOME AND TURNING ON MY CAR SEAT WARMER TO A LEVEL 2 (OF 5) MY CAR SEAT WAS ON FIRE AND BURNED MY REAR. I HAD TO JUMP OUT OF MY CAR IN THE MIDDLE OF AN INTERSECTION TO FIGURE OUT WHAT WAS GOING ON. THIS HAPPENED OVER A WEEKEND AND I HAVE NOT RECEIVED ANY COMMUNICATION BACK FROM VW. *NM
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

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