Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10171583October 23, 2006
AIR BAGS:SIDE/WINDOW
DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH OVER A POTHOLE, THE PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. THE DEALERSHIP WAS ALERTED. UPDATED 12/01/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171662October 23, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT*: THE CONTACT STATED AFTER DRIVING 35 MPH ON NORMAL ROAD CONDITIONS, THE BRAKE LIGHTS REMAINED ILLUMINATED. THERE WERE NO WARNING LIGHTS INDICATING ANY MALFUNCTIONS. THE MANUFACTURER WAS CONTACTED WHO DETERMINED THE VEHICLE WAS NOT INCLUDED IN RECALL # 06V183000 NOR IN # 04V096000 DUE TO THE VIN. THE CONTACT WAS VERY CONCERNED BECAUSE THE BRAKE LIGHT DEFECT DESCRIBED IN THE RECALLS MATCHED THE PROBLEM THE VEHICLE PRESENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171682October 23, 2006
TIRES, TIRES:TREAD/BELT
THIS COMPLAINT IS IN REFERENCE TO A FLAW AND MISREPRESENTATION OF GOODYEAR EAGLE LS 195/65 TIRES INSTALLED ON A 2002 VW JETTA 1.8T. HE TIRES WEAR EXCESSIVELY, AND CAUSED ME TO LOSE TRACTION IN THE RAIN AND CRASH. THE CRASH CAUSED $7,800 IN DAMAGE TO MY VEHICLE. THE MANUFACTURER MISREPRESENTS THE TIRES AS HAVING EXCELLENT WET TRACTION, AND VERY DURABLE TREAD WEAR. THESE TIRES SHOULD BE INVESTIGATED, AS I HAVE ALSO HERD OF OTHER COMPLAINTS AND WILL ATTEMPT TO CONTACT GOODYEAR DIRECTLY. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10171527October 22, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHTS REMAIN ON AFTER CAR IS SHUT OFF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171548October 22, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
REAR VIEW MIRROR - DAY/NIGHT FUNCTION DEFECTIVE. DRIVER OPERATION BETWEEN POSITIONS DAY OR NIGHT WILL LEAD TO A FALSE VEHICLE ORIENTATION WHICH COULD LEAD TO A COLLISION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171479October 21, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I OWN A 2003 VW JETTA TDI. ON 10/17/2006 I WAS DRIVING DOWN THE INTERSTATE AT 72 MPH WHEN MY GLOW PLUG LIGHT BEGAN FLASHING. I HAD RECENTLY REPLACED THE GLOW PLUGS SO I CONTACTED THE DEALERSHIP. THEY STATED THAT IT WAS MOST LIKELY THE BRAKE LIGHT SWITCH. I WAS NOT TOLD THAT THIS PROBLEM CAUSES THE BRAKE LIGHTS NOT TO WORK. I LATER FOUND OUT THAT OTHER VW JETTA MODEL YEARS HAVE THE SAME DEFECT AND A RECALL HAS BEEN ISSUED FOR 99-02 MODELS. APPARENTLY 03 MODELS HAVE THE SAME PROBLEM BUT DEALERS ARE NOT INFORMING THEIR CUSTOMERS OF THE SAFETY ISSUES RELATED TO A MALFUNCTION IN THE BRAKE LIGHT SWITCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171464October 20, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
I WAS DRIVING MY 2001 VW JETTA AND I BRAKED SUDDENLY. BRAKE LIGHT AND AUDIO ALARM CAME ON. TOOK THE CAR INTO GARAGE FOR REPAIR. WAS TOLD THAT IT NEEDED NEW ABS CONTROL UNIT. THE GARAGE CHECKED FOR RECALLS AND FOUND THAT THIS SAME PART HAD BEEN RECALLED ON OTHER VW MODELS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171473October 20, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
FIRST WE WOULD LIKE TO START BY SAYING WE LOVE THIS CAR, WE ARE AND WILL CONTINUE TO BE LOYAL VW CUSTOMERS. THERE SEEMS TO BE A PROBLEM WITH THE TENSIONER ON THE REAR BRAKE PADS. WE HAD THE TENSIONER FALL OFF CAUSING THE RIGHT REAR BRAKE TO CLUNK AND THE BRAKES TO BE TOUCHY TO THE POINT WHERE IT WAS SCARY. WE DISCOVERED THIS WHEN WE DECIDED TO PUT NEW PADS ON BECAUSE THE LOCATION OF THE NOISE WERE BOTH PADS ON THE REAR PASSENGER SIDE OF THE CAR. JUST WANTED TO MAKE PEOPLE AWARE OF THIS PROBLEM AND THE POSSIBLE DANGERS. THANKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171364October 19, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES
IT HAS COME TO THE NOTICE OF SEVERAL VW 2006 JETTA TDI OWNERS THAT THE REARVIEW MIRROR DOES NOT OPERATE CORRECTLY WHEN FLIPPED FOR NIGHTTIME USE. THE MIRROR OVER ADJUST AND HAS THE POTENTIAL TO OBSCURE THE DRIVERS ABILITY TO SEE OUT THE BACK WINDOW. AN INFORMAL DISCUSSION OF OTHERS NOTICING THIS DESIGN FLAW CAN BE FOUND AT: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=155017. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171244October 18, 2006
POWER TRAIN:CLUTCH ASSEMBLY
VOLKSWAGEN JETTA TDI. WAS RUNNING FINE AND I WAS VERY HAPPY WITH THE VEHICLE. DURING A ROUTINE STOP AT A STOP SIGN I PUSHED IN THE CLUTCH, A LARGE CLUNKING NOISE OCCURRED AND THE CLUTCH PRESSED ALL THE WAY TO THE FLOOR AND WOULD NOT RETURN TO NORMAL POSITION. VEHICLE HAD 62,000 MILES ON IT, THUS MANUFACTURERS WARRANTY EXPIRED. EXTENDED SERVICE WARRANTY (OBTAINED WHEN VEHICLE WAS PURCHASED NEW) COVERED TOWING AND INITIALLY INVESTIGATION UNTIL THEY DISCOVERED THE DAMAGE WAS DUE TO THE CLUTCH -- A 'WEARABLE' ITEM. APPARENTLY THE CLUTCH PLATE HAD BEEN RUBBING AGAINST THE TRANSMISSION, UNSEEABLE UNTIL THE TRANSMISSION WAS TAKEN OUT OF THE VEHICLE. I TOOK THE VEHICLE IN FOR ALL SCHEDULED MAINTENANCES WITH A VOLKSWAGEN SERVICE CENTER AND THEY NEVER INSPECTED THE CLUTCH, NOR IS DAMAGE CAUSED BY THE CLUTCH OR THE CLUTCH ASSEMBLY COVERED IN EITHER THE ORIGINAL MANUFACTURERS WARRANTY OR THE EXTENDED WARRANTY. I BELIEVE IF IT IS A 'WEARABLE' ITEM IT SHOULD BE PART OF THE STANDARD SERVICE PROGRAM (WHICH IS QUITE EXPENSIVE FOR VOLKSWAGEN VEHICLES) OR IT SHOULD BE COVERED UNDER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172238October 18, 2006
SERVICE BRAKES, HYDRAULIC
2005 VOLKSWAGEN JETTA BRAKE PEDAL FAILED, WHEN ATTEMPTING PRESS THE PEDAL IT WENT TO THE FLOOR. *TS THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE DUPLICATE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171141October 17, 2006
VISIBILITY:GLASS, SIDE/REAR, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
2003 VW JETTA. BRAKE LIGHT SWITCH IS BROKEN CAUSING THE VEHICLE TO BE UNDRIVEABLE. ALSO, THE DRIVER SIDE WINDOWS KEEPS FALLING INTO THE DOOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170891October 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
ENGINE REVS HIGH WHEN ACCELERATOR IS DEPRESSED, BUT DOES NOT ACCELERATE. THIS HAPPENED A NUMBER OF TIMES WHEN ATTEMPTING TO MERGE INTO HIGH SPEED TRAFFIC. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170893October 16, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DRIVING ON THE HIGHWAY AT NIGHT I NOTICED THAT MY CRUISE CONTROL WAS INOPERATIVE. I RESEARCHED THE PROBLEM WHEN I GOT HOME ON A VW RELATED WEBSITE AND FOUND OUT THAT THIS WAS MOST LIKELY DUE TO A BRAKE LIGHT SWITCH LOCATED UNDER THE DRIVER NEAR THE BRAKE PEDAL. WHEN THE BRAKE LIGHT SWITCH IS NOT WORKING IT CAUSES THE CRUISE CONTROL TO ALSO STOP WORKING. WHAT I ALSO FOUND OUT IS THAT SINCE THIS SWITCH WAS BROKEN ALL MY BRAKE LIGHTS WERE NOT FUNCTIONING. THERE WOULD HAVE BEEN NO WAY FOR ME TO BECOME AWARE THAT MY BRAKE LIGHTS WERE NOT FUNCTIONING UNLESS I HAD CONNECTED THE PROBLEM BY RESEARCHING IT ONLINE. THIS POSES A SERIOUS SAFETY RISK FOR THOSE WHO WOULD NOT ASSOCIATE A CRUISE CONTROL PROBLEM WITH THE BRAKE SWITCH AND THEREFORE BE DRIVING AROUND UNKNOWINGLY WITHOUT BRAKE LIGHTS AND COULD CAUSE AN ACCIDENT BY NOT HAVING THE PROPER BRAKE LIGHTS OPERATIONAL. FORTUNATELY IN MY SITUATION IT DID NOT RESULT IN A REAR END COLLISION. I UNDERSTAND THAT VWOFA HAS ISSUED A RECALL FOR 1999-2002 MODELS AND I HAVE A 2003 JETTA. IT FRUSTRATES ME THAT VW IS NOT RESPONSIBLE ENOUGH TO EXTEND THIS WARRANTY TO LATER MODEL YEARS AS THE PART HAS NOT CHANGED. IN MY OPINION THEY WAIT UNTIL THEY GET ENOUGH COMPLAINTS FOR THE NEWER YEARS BEFORE THEY AUTHORIZE RECALLS FOR THOSE YEARS. (THE 2004'S WILL FAIL LATER AND SO ON AND SO ON). THE PART NUMBER THAT FAILED ON MY CAR IS 1J0 945 511 C (ON MY CAR, BUT CURRENT PART NUMBER IS F REVISION). I HOPE THAT THIS COMPLAINT WILL GET VWOFA TO BE RESPONSIBLE FOR THIS SERIOUS SAFETY RELATED ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170923October 16, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2002 VOLKSWAGEN JETTA - FRONT SEAT HEATERS MUCH MUCH TOO HOT ...WITHIN 2 MINUTES OF TURNING THEM ON I COULD FEEL A DIME SIZE BURN ON MY SKIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170963October 16, 2006
SEAT BELTS:FRONT:RETRACTOR
ENTERED MY 2000 VW JETTA GLS, WENT TO PUT THE SEAT BELT ON AND THE SEAT BELT WAS BROKEN. THE SEAT BELT DOES NOT RETRACT. THIS WAS WORKING FINE WHEN I HAD ENTERED THE VEHICLE 30 MINUTES BEFORE ON THE SAME DAY. IN READING THE MANUAL FOR MY VEHICLE IT STATED THAT THIS IS A THREE-POINT SAFETY BELT AND THAT THEY ARE EQUIPPED WITH BELT TENSIONERS. SENSORS ACTIVATE THE BELT TENSIONERS IN FRONTAL COLLISIONS. THIS TENSIONER CAN ONLY BE ACTIVATED ONCE AND THEN NEEDS TO BE REPLACED. MY VEHICLE HAS NEVER BEEN INVOLVED IN AN ACCIDENT BY ME OR ACCORDING TO THE CARFAX REPORT. UNLESS IT WASN'T REPORTED. THIS HAS NOT BEEN REPLACED AS IT WILL COST $300 TO REPLACE THIS PART. ONLY AUTHORIZED DEALERSHIPS CAN REPLACE THIS AS IT CANNOT BE REPAIRED WITHOUT USING SPECIAL PROCEDURES THAT ARE REQUIRED. THIS CAR IS TOO NEW TO BE HAVING A PROBLEM WITH AN IMPORTANT SAFETY DEVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170623October 12, 2006
ELECTRICAL SYSTEM:IGNITION, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE ENGINE INTERMITTENTLY STALLED WITHOUT WARNING AND THE BRAKE LIGHTS WERE INOPERATIVE. THE CONTACT INSPECTED THE VEHICLE, AND DETERMINED THE SPARK IGNITION COIL AND BRAKE LIGHT SWITCH HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, # 04V096000, REGARDING THE BRAKE LIGHT SWITCH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS ALERTED. *AK UPDATED 10/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170651October 12, 2006
EXTERIOR LIGHTING:HEADLIGHTS
AUTO HEADLAMPS MALFUNCTION INTERMITTENTLY WHEN THE AUTO ENGINE IS STARTED. ALL INCIDENCES HAVE OCCURRED AFTER AUTO WAS IN CONTACT WITH WATER, SUCH AS DURING A RAIN STORM OR A CAR WASH. THE AUTO INDICATOR LIGHT FOR HEADLAMP MALFUNCTION IS LIT AND DIFFERENT HEADLAMP BULBS ARE OUT, INCLUDING THE DAY RUNNING LIGHTS AND HEAD LIGHTS. ON ONE OCCASION, ALL HEADLAMPS MALFUNCTIONED AT ONCE. AUTO WAS PURCHASED ON 4/26/05. FIRST INCIDENT WAS REPORTED ON 5/20/05. THE ELECTRONIC CONTROL MODULE WAS REPLACED BY THE DEALER ON 5/26/05, BUT PROBLEM CONTINUED SINCE THE REPLACEMENT. THE DEALER SERVICE CENTER HAS NOT ATTEMPTED TO LOCATE THE SOURCE OF THE PROBLEM SINCE 5/26/05. THE DEALER REQUESTED THE AUTO BE RETURNED WHEN THE PROBLEM WAS VISIBLE TO THEM. I RETURNED THE AUTO TO THE DEALER ON 9/25/06 TO SHOW THE SERVICE ADVISOR THE PROBLEM WHICH WAS DOCUMENTED. THEY DID NOT ATTEMPT TO LOCATE THE SOURCE OF THE PROBLEM ON THIS DAY AND MADE AN APPOINTMENT TWO WEEKS LATER. ON 10/10/06 THE AUTO WAS RETURNED FOR REPAIR, HOWEVER, I WAS INFORMED ON 10/12/06 THAT BECAUSE THE TECHNICIAN COULD NOT DUPLICATE THE PROBLEM, THEY WOULD NOT ATTEMPT TO FIX IT. I CONTACTED VOLKSWAGEN CUSTOMER CARE CENTER TO MAKE A COMPLAINT (REFERENCE NUMBER 60370228) AND WAS ASKED TO TAKE THE AUTO TO ANOTHER DEALER FOR DIAGNOSIS AND REPAIR. I CONTACTED THE RECOMMENDED VW DEALER AND WAS TOLD THE TECHNICIAN WOULD NEED TO SEE THE PROBLEM AS IT WAS OCCURRING, HOWEVER, THE PROBLEM COULD NOT BE DIAGNOSED WITHOUT AN APPOINTMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170672October 12, 2006
EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE WAS PULLED OVER BY POLICE AND INFORMED THE TAIL LIGHTS WERE NOT ILLUMINATED. THE 3 BRAKE LIGHTS FAILED TO ILLUMINATE IN RAPID SUCCESSION AND REQUIRED THAT THE BULBS NEEDED TO BE REPLACED IN AUGUST. THE CRUISE CONTROL FAILED INTERMITTENTLY, AS WELL AS, THE LIGHTING IN THE INSTRUMENT PANEL BY THE HEAT SWITCH. THE MANUFACTURER WAS NOTIFIED, BUT INFORMED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN RECALL # 06V183000 FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH DUE TO THE VIN, ALTHOUGH THE PROBLEMS WERE SIMILAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170469October 11, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SEATS, SUSPENSION, SERVICE BRAKES, HYDRAULIC
I LEASED MY 2006 JETTA 2.0 IN JANUARY 2006. CURRENTLY THE CAR HAS STALLED ON ME 4 TIMES AND I HAVE HAD NUMEROUS FAILED STARTS. THE VEHICLE FAILS TO START WHEN I USE THE MAIN KEY AND THE VALET KEY. THIS PROBLEM HAS BECOME PRETTY CONSISTENT NOW THAT I HAVE PUT MORE MILES ON THE VEHICLE. I AM NOW AT 20K AND ITS BEEN A HEADACHE ALL THE WAY. I CAN ONLY BE THANKFUL THAT WHEN THE CAR STALLED ON ME ON NUMEROUS OCCASIONS THAT I WAS NOT IN HEAVY TRAFFIC. THE DEALERSHIP SAYS THAT THEY CAN NOT IDENTIFY THE PROBLEM AND THEREFORE THERE IS NOTHING THAT CAN BE DONE. SUPPOSEDLY, THE CAR STARTS WITHOUT A PROBLEM WHEN IT IS IN THEIR SERVICE BAY. IN ADDITION, WHEN I FIRST GOT THE VEHICLE, MY BACK SEAT LATCHES WERE BROKEN CAUSING THE BACK SEAT TO LUNGE FORWARD DURING HARD STOPS AND TURNS. THIS MADE MY JETTA A TWO PASSENGER VEHICLE! ALSO, THE HAZARD LIGHTS AND SWITCHES WERE MALFUNCTIONING. THE FRONT SUSPENSION OR THE BRAKES MAKE A GRINDING NOISE OR THEY HAVE A LOOSE FEEL, I HAVEN'T BEEN ABLE TO PUT MY FINGER ON IT YET. IM TAKING IT TO THE DEALERSHIP ONCE AGAIN TOMORROW! MY STEERING COLUMN MAKE A FAINT SQUEAKING NOISE DURING TURNS, I HAVE NO IDEA WHAT THAT PROBLEMS IS. IN THE MORNING AFTER I CAN GET THE CAR STARTED THE ENGINE IS LOUD FOR ABOUT TWO MINUTES. THE DEALER FIXED THE LATCH PROBLEMS BUT THE OTHER PROBLEMS GO UNFIXED AND REMAIN A HUGE MYSTERY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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