Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10173410November 13, 2006
SERVICE BRAKES, HYDRAULIC
THIS IS A REPORT OF THE FAILURE OF THE BOOSTER BRAKE ON A 2002 VW TDI JETTA. THE SYMPTOMS ARE THAT WHILE APPLYING THE BRAKES, THE PEDAL WILL SUDDENLY BE SUCKED TO THE FLOOR RESULTING IN A SUDDEN STOP. THE DANGER CREATED IS OF BEING REAR-ENDED AND IS A POTENTIAL LIFE THREATENING ISSUE. THE PROBLEM IS DIFFICULT TO TROUBLE SHOOT BECAUSE IT IS INTERMITTENT. ONCE THE PEDAL IS SUCKED TO THE FLOOR IT COULD BE DAYS BEFORE IT HAPPENS AGAIN. I SEE THAT AT LEAST ELEVEN OTHER 2002 JETTA OWNERS HAVE REPORTED THE SUDDEN BRAKING PROBLEM TO NHTS, I.E. ODI ID #10103196, 10129643, 10137579, 10100576, 10058106, 10027194, 8011122, 10139134, 10086927, 8023749, 769651. IN EACH CASE, WHERE A SOLUTION IS MENTIONED, THE SOLUTION INVOLVED THE BOOSTER BRAKE. IN MY CASE THE VW DEALER, AFTER TRYING TWICE, DID NOT FIND THE SOLUTION. IT WAS AFTER INTERACTING WITH THE FOLKS AT THE VW TDI CLUB WHO EXPERIENCED THE SAME PROBLEM THAT I LEARNED THEIR SOLUTION WHICH WAS TO REPLACE THE BOOSTER BRAKE. THE VW DEALER AGREED TO REPLACE MY BOOSTER BRAKE ONLY IF I AGREED TO HOLD NO ONE OTHER THAN MYSELF RESPONSIBLE SHOULD THE REPLACEMENT NOT SOLVE THE PROBLEM AND IF THEY COULD REPLACE THE MASTER CYLINDER IN ADDITION TO THE BOOSTER BRAKE. THE REPAIR MADE OVER A YEAR AGO ON 25 OCTOBER 2005, SOLVED MY SUDDEN BRAKING PROBLEM. I SEE THAT OTHERS ON THE TDI WEB SITE ARE STILL HAVING BOOSTER BRAKE PROBLEMS AND THAT THEY HAVE BEEN UNSUCCESSFUL IN GETTING VOLKSWAGONS ATTENTION. THE HELP OF THE NHTS IS NEEDED TO RAISE THE CORPORATE CONSCIOUSNESS OF THE RIGHT FOLKS IN VW ABOUT THE BOOSTER BRAKE PROBLEM. AT A MINIMUM VW SHOULD ALERT ITS SERVICE REPAIR FOLKS TO THE SYMPTOMS AND THE SOLUTION. A RECALL TO CORRECT THE FAILED BOOSTER BRAKES IS THE DESIRED REDRESS. I STILL HAVE THE FAILED BOOSTER BRAKE AND MASTER CYLINDER AND WILL BE GLAD TO PROVIDE ALL THE PARTS TO THE NHTS FOLKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173108November 10, 2006
EXTERIOR LIGHTING:HEADLIGHTS
THE HIGH BEAM HEADLAMP ASSEMBLIES ON MY 2006 VOLKSWAGEN JETTA TDI CANNOT BE ADJUSTED PROPERLY AND I FEEL THIS CREATES A DANGEROUS SITUATION. THE DESIGN OF THESE HEADLAMPS IS SUCH THAT THE HIGH BEAMS CANNOT BE ADJUSTED INDEPENDENTLY OF THE LOW BEAMS. WHEN THE LOW BEAMS ARE AIMED CORRECTLY, THE HIGH BEAMS ARE AIMED FAR TOO HIGH TO BE EFFECTIVE. THE DEALER CLAIMS THE HEADLIGHTS ARE ADJUSTED PROPERLY HOWEVER THE FOCUS OF THE HIGH BEAMS IT LITERALLY POINTED UP IN THE TREES. THIS HEADLAMP DESIGN COULD MOST DEFINITELY RESULT IN AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173049November 9, 2006
EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON NORMAL ROAD CONDITIONS THE HIGH BEAMS WERE OBSERVED TO BE TOO HIGH ALTHOUGH THE ROAD WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE ADJUSTMENT COULD ONLY BE MADE TO EITHER FOR THE LOW BEAMS OR THE HIGH BEAM. HOWEVER, IF THE HIGH BEAM WAS ADJUSTED TO THE APPROPRIATE LEVEL, THE LOW BEAM WOULD BECOME TOO LOW WITH THE CONSEQUENCE OF NO ROAD ILLUMINATION. A SECOND DEALERSHIP WAS CONTACTED WHO ALSO WAS UNABLE TO REPAIR THE DEFECT. THE MANUFACTURER WAS CONTACTED AND ACKNOWLEDGED THE PROBLEM AND PROMISED TO CALL BACK HOWEVER THE CALL WAS NEVER RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172807November 7, 2006
EXTERIOR LIGHTING, VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
UNADJUSTABLE AIM OF HEADLIGHTS ON 2006 VW JETTA TDI. RIGHT AND LEFT LIGHTS ARE ADJUSTABLE SIDE-TO-SIDE, BUT I WAS TOLD BY THE DEALER THAT "THE HIGH AND LOW BEAMS ON EACH SIDE ARE ALL ONE UNIT AND CANNOT BE ADJUSTED UP OR DOWN SEPARATELY." I FIND THIS COMPLETELY UNACCEPTABLE, SINCE THE HIGH BEAMS DO NOT ADD ANY DISTANCE OR WIDTH TO THE LIGHT FIELD ON THE ROAD. THEY DO, HOWEVER, LIGHT UP THE TREE-TOPS NICELY. HIGH-BEAMS WHICH ARE USELESS AT HIGHWAY SPEEDS AND CANNOT BE MADE FUNCTIONAL WITHOUT RENDERING THE STANDARD LOW-BEAM FOCUS UNACCEPTABLY SHORT IS A SAFETY HAZARD. CORRECTION SEEMS TO REQUIRE REDESIGNED COMPONENTS. UNACCEPTABLE BRAKE LIGHT REFLECTION IN REAR WINDOW. BRAKE LIGHT HOUSING AT TOP OF REAR WINDOW IS NOT FLUSH TO THE GLASS, BUT APPROXIMATELY 3/8THS OF AN INCH AWAY. THIS CAUSES A LARGE RED GLARE IN THE REAR WINDOW WHEN BRAKES ARE USED IN DARK OR NEAR-DARK SITUATIONS. DEALER SAID " ACCORDING TO DESIGN". I FEEL THIS IS A SAFETY HAZARD DUE TO THE OBSCURING OF VISIBILITY TO THE REAR WHEN BRAKES ARE IN USE. REAR-VIEW MIRROR DIMMING SWITCH DOES NOT ALIGN MIRROR WITH PREVIOUS SETTING. THIS REQUIRES DRIVER TO MOVE THE MIRROR AFTER SWITCHING TO DIM UPCOMING HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172865November 7, 2006
EXTERIOR LIGHTING:HEADLIGHTS
THE HIGH BEAM HEADLAMP ASSEMBLIES ON MY 2006 VOLKSWAGEN JETTA TDI ARE DESIGNED IN A MANNER THAT I FEEL IS EXTREMELY DANGEROUS. THE DESIGN OF THESE HEADLAMPS IS SUCH THAT THE HIGH BEAMS CANNOT BE ADJUSTED INDEPENDENTLY OF THE LOW BEAMS. WHEN THE LOW BEAMS ARE AIMED CORRECTLY, THE HIGH BEAMS ARE AIMED FAR TOO HIGH TO BE EFFECTIVE. THIS HEADLAMP DESIGN COULD MOST DEFINITELY RESULT IN AN ACCIDENT AND I DO NOT UNDERSTAND HOW THEY ARE EVEN CONSISTENT WITH THE DOT LIGHTING CODE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172684November 6, 2006
ELECTRICAL SYSTEM:STARTER ASSEMBLY
ON 30 OCTOBER 2006, I HAD TO HAVE MY 2002 VOLKSWAGEN THAT WAS PURCHASED BRAND NEW TOWED INTO THE DEALERSHIP. MY CAR WOULDN'T START. THOUGHT IT WAS THE BATTERY, REPLACED THE BATTERY AND IT STILL WOULDN'T START. I HAD TO HAVE THE POWER WIRE TO THE STARTER REPLACED. I'M BEING TOLD BY THE DEALERSHIP THAT IT IS VERY UNCOMMON FOR THIS WIRE TO BE REPLACED. I JUST WOULD LIKE TO KNOW FROM VOLKSWAGEN HAVE THEY RECEIVED IN OTHER COMPLAINTS. I THINK THIS IS SOMETHING OF A MANUFACTURE DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172766November 6, 2006
EXTERIOR LIGHTING:HEADLIGHTS
THE HIGH BEAM HEADLAMP ASSEMBLIES ON MY 2006 VOLKSWAGEN JETTA TDI ARE DESIGNED IN A MANNER THAT I FEEL IS EXTREMELY DANGEROUS. THE DESIGN OF THESE HEADLAMPS IS SUCH THAT THE HIGH BEAMS CANNOT BE ADJUSTED INDEPENDENTLY OF THE LOW BEAMS. WHEN THE LOW BEAMS ARE AIMED CORRECTLY, THE HIGH BEAMS ARE AIMED FAR TOO HIGH TO BE EFFECTIVE. THIS HEADLAMP DESIGN COULD MOST DEFINITELY RESULT IN AN ACCIDENT AND I DO NOT UNDERSTAND HOW THEY ARE EVEN CONSISTENT WITH THE DOT LIGHTING CODE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172772November 6, 2006
EXTERIOR LIGHTING:HEADLIGHTS
REGISTERED PRIOR TO AN ACCIDENT: 2006 VOLKSWAGEN JETTA HEADLIGHT SYSTEM : THE LOW BEAMS AND THE HIGH BEAMS ARE NOT INDEPENDENTLY ADJUSTABLE. WHILE THE LOW BEAMS ARE NORMAL TO GOOD QUALITY WHILE ILLUMINATING THE ROADWAY, THE HIGH BEAMS ARE SET TOO HIGH. THE HIGH BEAMS ARE NOT USABLE FOR NIGHT TIME DRIVING IN ''OPEN RANGE'' COUNTRY. THEY DO NOT ILLUMINATE ANYTHING ON THE ROADWAY AND ARE ESSENTIALLY USELESS. AN ESTIMATE IS AT ABOUT 100 FT DISTANCE IN FRONT OF THE VEHICLE THE CENTER OF THE HIGH BEAM IS ABOUT 10 FT ABOVE THE ROADWAY. TO SEE A PERSON OR ANIMAL ON THE ROADWAY AT A DISTANCE OF 500 FT IS IMPOSSIBLE. THE VW DEALER SAID THERE IS NOTHING THAT CAN BE DONE TO LOWER THE HIGH BEAM AIM POINT. THIS IS THE ONLY VEHICLE IN 50 YEARS OF DRIVING THAT I HAVE HAD THIS PROBLEM WITH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172784November 6, 2006
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLAMP ASSEMBLIES ON MY 2006 VOLKSWAGEN JETTA TDI ARE DESIGNED IN A MANNER THAT I FEEL IS EXTREMELY DANGEROUS. WHEN THE LOW BEAMS ARE AIMED CORRECTLY, THE HIGH BEAMS ARE AIMED FAR TOO HIGH TO BE EFFECTIVE. THE DESIGN OF THESE HEADLAMPS IS SUCH THAT THE HIGH BEAMS CANNOT BE ADJUSTED INDEPENDENTLY OF THE LOW BEAMS. THIS HEADLAMP DESIGN COULD MOST DEFINITELY RESULT IN AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173288November 3, 2006
ELECTRICAL SYSTEM
CONSUMER COMPLAINT CONCERNING THE 2005-2006 A5 JETTA INACCURATE SPEEDOMETER READING. *TS THE SPEEDOMETERS READS 4-5 MPH HIGHER THAN THE VEHICLE'S ACTUAL SPEED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172474November 2, 2006
EXTERIOR LIGHTING:HEADLIGHTS
THE STANDARD (NON-XENON) HIGHBEAMS ON 2005 AND 2006 JETTAS ARE DEFECTIVE. DUE TO A DESIGN FLAW, THEY DO NOT ADD ANY USEFUL LIGHT TO THE ROAD SURFACE, BUT ONLY ILLUMINATE THE TOPS OF TREES. THERE IS NO SEPARATE ADJUSTMENT FOR THE HIGHBEAM; THE HIGH AND LOW BEAMS MOVE AS A UNIT. IF YOU LOWER THE HIGHBEAM TO MAKE IT USEFUL, THE LOW BEAM BECOMES TOO LOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172495November 2, 2006
STRUCTURE
WATER FOUND ON DRIVERS SIDE FLOORBOARDS, FRONT AND REAR. WATER VISIBLE AROUND SUNROOF CONTROLLER AND ON DIRVERS SIDE WINDSHIELD PANEL AIR BG. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172501November 2, 2006
AIR BAGS
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE HIT A SMALL POTHOLE AND BOTH SIDE AIR BAGS ON THE DRIVER SIDE DEPLOYED. NO WARNING LIGHT WAS ILLUMINATED PRIOR TO THE DEPLOYMENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO KEPT THE VEHICLE FOR ONE MONTH. THE DEALERSHIP INFORMED THE CONTACT THE MANUFACTURER WOULD SEND A TECHNICIAN FOR INSPECTION HOWEVER, THE CONTACT NEVER KNEW IF SUCH INSPECTION EVER HAPPENED. THE CONTACT WAS VERY CONCERNED THAT AN UNEXPECTED DEPLOYMENT COULD CAUSE A SERIOUS ACCIDENT. 1/31/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172246October 31, 2006
ENGINE AND ENGINE COOLING:ENGINE
THE OIL PAN IS MADE OF ALUMINUM AND THE DRAIN PLUG IS METAL. WHEN MY MECHANIC CHANGED IT OUT IT WAS STRIPPED CAUSING ME TO HAVE TO PAY FOR A NEW OIL PAN, SCREW AND LABOR OF ABOUT 440.00. I AM REQUESTING A FULL REFUND AND ASKING VW TO REPLACE THE DRAIN PLAIN WITH AN ALUMINUM SCREW OR REPLACE THE OIL PAN. AFTER REVIEWING VW BLOGS OTHER CARS ARE HAVING THIS SAME ISSUE. THE SECOND THINS IS THE TRANSMISSION SERVICE. I HAD BEEN REQUESTING OVER THE LAST 3 YEARS FROM THE DEALER THAT MY TRANSMISSION BE SERVICED BUT THEY TOLD ME IT WAS NOT SERVICEABLE. EVEN MY MECHANIC WHO CALLED TO FIX THE OIL THEY ALSO TOLD HIM THAT BECAUSE MY TRANSMISSION WAS NOT CHANGING GEARS PROPERLY. HE PULLED IT ANY AND FOUND THAT THE FLUID WAS BLACK AND THE FILTER WAS CLOGGED NOT ALLOWING IN FLUID TO FLOW THROUGH. HAD I WAITED TWO WEEKS MORE I WOULD HAVE HAD TO REPLACED THE ENTIRE TRANSMISSION. ANOTHER COAST OF ABOUT 120.00...TOTAL REQUEST FROM VW IS 1000 FOR REPLACEMENT COST AND LABOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172278October 31, 2006
STEERING:COLUMN
VOLKSWAGEN STEERING SAFETY: THE STEERING COLUMN ON MY 2002 VW JETTA WILL NOT LOCK IN ANY REACH OR RAKE POSITION. THIS CAUSES THE STEERING COLUMN TO MOVE UP & DOWN, AND BACK & FORTH WHILE DRIVING. THIS AN EXTREMELY DANGEROUS CONDITION CAN LEAD TO SEVERAL POTENTIALLY DANGEROUS AND/OR FATAL SITUATIONS: - THE DRIVER MAY BE UNABLE TO SAFELY STEER THE CAR. - UNABLE TO STEER THE CAR PROPERLY, THE VEHICLE OPERATOR MAY ENDANGER HIM/HERSELF & PASSENGERS, OTHER VEHICLES PASSENGERS, PEDESTRIANS, & PROPERTY. - IN AN ACCIDENT THE DRIVER AIR BAG MAY DEPLOY IN THE WRONG POSITION (TOO HIGH, TOO LOW, TOO CLOSE, TOO FAR AWAY) RESULTING IN A POTENTIALLY SERIOUS (OR FATAL) INJURY. THE LOCAL VW PARTS DEPT SAYS NO PART IS AVAILABLE TO FIX THIS DANGEROUS CONDITION; AN ENTIRE STEERING COLUMN IS THE ONLY FIX. SUCH EXPENSE IS UNREASONABLE (SEVERAL HUNDRED DOLLARS); STEERING COLUMNS SHOULD LAST HUNDREDS OF THOUSANDS OF MILES, NOT 93,000 MILES OR FOUR YEARS. I MADE THREE GOODWILL CONTACTS WITH VAG (VOLKSWAGEN AUDI GROUP) PRIOR TO CONTACTING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. MY INTENT IN CONTACTING VW WAS TO: - SEE THAT OTHER VW OWNERS WITH SIMILAR SITUATIONS MAY NOT BE AWARE THAT THE STEERING COLUMN MAY NOT BE SECURE AND SAFE. - THE ONLY CURRENT REPAIR AVAILABLE FROM VW IS AN EXCESSIVELY EXPENSIVE REPLACEMENT OF THE ENTIRE STEERING COLUMN. MANY OWNERS MAY NOT BE ABLE TO EASILY AFFORD THIS REPAIR COSTING SEVERAL HUNDRED DOLLARS. SUCH A CONDITION MAY LEAD TO ACCIDENTS, INJURIES AND POTENTIAL FATALITIES. - THE CORRECTION OF THIS CONDITION IS A POTENTIALLY INEXPENSIVE CORRECTION (A PART THAT IS PROBABLY LESS THAN 50-CENTS PER CAR). I FEEL VW SHOULD TAKE THE INITIATIVE AND CAUSE THE STEERING COLUMN SUPPLIER TO CORRECT THE PROBLEM AND ISSUE A VOLUNTARY CALL-BACK & REPAIR TO VWS HAVING SUCH A STEERING COLUMN, AT NO EXPENSE TO OWNERS, IRRESPECTIVE OF MILEAGE OR TIME SINCE PURCHASE. IN EACH OF THE 3 CASES VW SAID THE REPAIR WAS NOT UNDER WARRANTY DUE TO EXCESS MILEAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172118October 30, 2006
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
MY GLOWPLUG RELAY FAILED AND MELTED CONNECTOR AND KILLED BATTERY. HTTP://WWW.PUTFILE.COM/PIC.PHP?IMG=3822124 HTTP://WWW.PUTFILE.COM/PIC.PHP?IMG=3822125 HTTP://WWW.PUTFILE.COM/PIC.PHP?IMG=3822126 ABOVE PICS OF FAILED REALY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172173October 30, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2001 JETTA 4-CYL 2.0L, DRIVER SIDE POWER WINDOW REGULATOR HAS FAILED CAUSING THE WINDOW TO GET STUCK IN DIFFERENT POSITIONS. THE WINDOW MAKES A LOUD JARRING NOISE WHEN MADE TO GO ALL THE WAY UP OR ALL THE WAY DOWN AS THE WINDOW MOTOR DOESN'T SHUT OFF ON ITS OWN. I AM THE THIRD OWNER OF THIS CAR. THE PREVIOUS OWNER ALSO HAD SEEN THIS PROBLEM BEFORE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171973October 27, 2006
AIR BAGS:SIDE/WINDOW
AUTOMOBILE ACCIDENT INVOLVING TRACTOR TRAILER. CAR WAS HIT DIRECTLY ON THE DRIVERS SIDE, REAR AND FRONT END OF VEHICLE. ACCIDENT SPEED WAS 65 MPH. TWO FRONT AIRBAGS DEPLOYED BUT THE DRIVERS SIDE CURTAIN AIRBAG DID NOT. THE AIR BAG MAY HAVE MALFUNCTIONED. THE CAR WAS TOTALED. DRIVER SUSTAINED INJURIES TO THE LEFT HEMISPHERE OF HEAD. REPORTED TO VW BUT HAVE HAD NO RESPONSE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10172019October 27, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
I AM 8 MONTHS PREGNANT DRIVING WITH MY ONE YEAR OLD DAUGHTER IN THE CAR AND WAS HIT IN THE REAR OF MY 2000 JETTA WHILE STOPPED AT A LIGHT. THE WOMEN WHO HIT ME TOLD ME BRAKE LIGHTS WEREN'T ON. THANKFULLY BOTH THE BABY I AM PREGNANT WITH AND MY 1 YEAR OLD ARE OK BUT I HAD ALREADY BROUGHT MY CAR IN FOR THIS PROBLEM IN 2004. NOW THE BRAKE LIGHTS STAY ON CONSTANTLY. VW NEEDS TO ADDRESS THIS PROBLEM BEFORE THEY KILL ME OR MY BABIES!! *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10171863October 25, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TURNED ON THE SEAT HEATER. SEAT STARTED TO FEEL QUITE WARM, THEN I SMELLED SMOKE. PROMPTLY TURNED OFF SEAT HEATER AND LOOKED AT THE SEAT. WHEN I LOOKED DOWN I SAW A SMALL BURN HOLE IN THE SEAT. RECEIVED A MINOR BURN ON MY BUTT. GLAD I WAS NOT YET ON THE HIGHWAY. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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