Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10184109March 3, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
AUTO RECALL DATE: 19920414 VEHICLE COMPONENT: VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:HEATER CORE ESTIMATED VEHICLES AFFECTED: 650000 1990 VOLKSWAGEN JETTA DEFECT SUMMARY: THE END CAP CONNECTING THE HEAT EXCHANGER'S CORE TO THE ENGINE COOLING SYSTEM COULD RUPTURE AND ALLOW HOT COOLANT TO ESCAPE INTO THE PASSENGER COMPARTMENT. DEFECT CONSEQUENCE: THE COOLANT ESCAPING INTO THE PASSENGER COMPARTMENT COULDCONTACT THE DRIVER'S FEET AND INJURE THE DRIVER. ALSO, STEAM FROM THE HEATEDLIQUID WILL CLOUD ON THE WINDOW SURFACES AND IMPAIR THE DRIVER'S VISION ANDCOULD RESULT IN A VEHICLE ACCIDENT. REMEDY: REPLACE THE HEATER CORE WITH AN IMPROVED HEATER CORE. NOTES: VOLKSWAGEN OF AMERICA,INC,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184070March 2, 2007
ELECTRICAL SYSTEM:IGNITION
THREE OUT OF FOUR OF MY IGNITION COILS HAVE BLOWN AND I HAVE LESS THEN 50,000 MILES ON MY CAR. THE DEALERSHIP ADMITS THERE IS NO REASON THIS SHOULD BE HAPPENING, HOWEVER I HAVE TO KEEP BREAKING DOWN AND GETTING MY CAR TOWED IN FOR IT TO BE COVERED UNDER WARRANTY. THIS IS OUTRAGEOUS THEY KNOW THEY ARE ALL BAD, BUT IF I ASK THEM TO FIX THEM I HAVE TO PAY FOR IT. THIS IS AN ONGOING PROBLEM WITH MY MAKE/MODEL AND YEAR. I HAVE CONTACTED VOLKSWAGEN DIRECTLY AND THEY WILL NOT DO ANYTHING ABOUT IT THEY SAY AND I QUOTE "I'M SORRY TO HEAR THAT" I TELL EVERYONE HOW MANY PROBLEMS I HAVE HAD DUE TO THIS ISSUE AND HAVE DETERRED AT LEAST TWO PEOPLE THAT WERE CONSIDERING VOLKSWAGENS TO BUY DIFFERENT VEHICLES. ITS A SHAME THIS IS MY HUSBAND AND I'S SECOND VOLKSWAGEN BUT THE CAR HAS BEEN TOWED/OR BROKEN DOWN 9 TIMES IN LESS THEN 3 YEARS, THAT'S NOT GOOD. ONCE THIS LEASE IS UP WE WILL NEVER DEAL WITH VOLKSWAGEN AGAIN. THEY DON'T WANT TO DO ANYTHING TO HELP THEIR CUSTOMERS, AND THAT'S A SHAME. I HAVE DONE RESEARCH ON THE COIL ISSUE AND THERE ARE A LOT OF PEOPLE WHO HAVE ENCOUNTERED THIS SAME PROBLEM, OBVIOUSLY THERE IS A HUGE DEFECT AND A LOT OF VEHICLES WERE AFFECTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183531February 26, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2002 VW JETTA. WHENEVER THEREWAS HEAVY RAIN, THE WATER CAME THROUGH THE SUN ROOF. THE WATER DAMAGED THE FLOOR OF THE VEHICLE AND CAUSED MOLD UNDER THE CARPET CUSHION. THIS FAILURE OCCURRED ON TWO OCCASIONS. THE CURRENT AND FAILURE MILEAGE WAS 86,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183589February 26, 2007
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, EXTERIOR LIGHTING:TURN SIGNAL
AFTER RECEIVING THE VEHICLE FROM AN AUTO SHOP THE BATTERY WAS DEAD. I HAD THEM JUMP START IT AND THE AIRBAG DUMMY LIGHT CAME ON AS SOON AS THE CAR STARTED. IT BEEPED AND SAID AIRBAG FAULT ON THE DASH. THEN THE TURN SIGNAL SYSTEM STARTED TO SIMULATE THE SOUND OF THE TURN SIGNAL AS IF IT WAS ON. FIRST IT WAS AFTER I COMPLETED THE TURN IT WOULD STAY ON AND SPEED UP OR SLOW DOWN THE CLICKING NOISE. WITHIN A MONTH IT STARTED DOING IT WHILE I WAS DRIVING STRAIGHT DOWN THE ROAD. I AM UNSURE IF THE TURN SIGNAL SYSTEM IS WORKING PROPERLY. SOMETIMES THE FLASHERS DON'T SEEM WORK AT RANDOM AS FAR AS I CAN TELL FROM THE DRIVERS SEAT. I HAD A DEALER RESET THE AIRBAG FAULT BUT THEY SAID THAT THEY "THINK" THAT WE NEED TO REPLACE THE MULTI-FUNCTION SWITCH ON THE SIDE OF THE STEERING COLUMN. I'M NOT ABOUT TO SPEND 500 DOLLARS ON SOMETHING THAT THE DEALER ISN'T EVEN SURE OF THEMSELVES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183457February 25, 2007
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH FLYWHEEL PROBLEMS WITH MY 2006 JETTA TDI. LEFT ME STRANDED ON HIGHWAY WITH ONLY 37 K MILES ON IT. DEALER SAYS NOT COVERED UNDER WARRANTY AS WEAR AND TEAR, THIS IS THE SECOND TIME IT HAS NEEDED TO BE REPLACED IN 1 YEAR. WE WERE EXITING OFF OF A HIGHWAY AND THE CLUTCH STAYED DEPRESSED STUCK TO THE FLOOR AND THE TRANSMISSION WAS NOT WORKING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183325February 23, 2007
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, FUEL SYSTEM, DIESEL, EQUIPMENT
ON 1/25/2007 OUR VEHICLE WAS TAKEN IN TO DEALER SERVICE DEPARTMENT FOR REPAIR OF AN ENGINE VIBRATION. INITIAL DIAGNOSIS WAS THE TIMING BELT AND IT WAS ADJUSTED APPROXIMATELY 4 DEGREES AND PROMISED TO BE READY ON 1/27/07. BELT ADJUSTMENT DID NOT FIX THE PROBLEM AND CAR WAS NOT PICKED UP. ADDITIONAL DIAGNOSIS WAS PERFORMED, INCLUDING COMPRESSION TEST OF ENGINE, AND TECHNICIAN CONTACTED VOLKSWAGEN FOR ASSISTANCE. AFTER WEEKS OF DIAGNOSIS AND TESTING WE WERE TOLD THAT THE IN TANK FUEL PUMP THAT WAS REPLACED AT A DIFFERENT VW DEALERSHIP ON 9/11/06 HAD FAILED. RESEARCHING NHTSA I ALSO FOUND OUT THAT IT WAS A RECALLED PUMP. BECAUSE THE MILEAGE WAS ALMOST 3K OVER THE WARRANTY OF THE PART AND VW ALREADY SATISFIED THE RECALL VW WOULD NOT COVER A REPLACEMENT. THE NEW FUEL PUMP ALSO DID NOT FIX THE VIBRATION PROBLEM. DEALERS DIAGNOSIS WITH VOLKSWAGEN'S ASSISTANCE CONTINUED UNTIL 2/8/07 WHEN WE WERE TOLD THAT A VALVE LIFTER IN THE CAM ASSEMBLY HAD FAILED CAUSING THE VIBRATION. DEALERSHIP RECOMMENDED A COMPLETE "CYLINDER HEAD REPLACEMENT" AT A COST OF ABOUT $4,500. MY HUSBAND ASKED TO SPEAK WITH THE MECHANIC AND DETERMINED THAT THE DAMAGE WAS ONLY TO ONE VALVE LIFTER. MY HUSBAND AND I DECIDED TO FIX WHAT WAS BROKEN AND ONLY FIXED THE DAMAGED LIFTER WHICH WAS ESTIMATED AT ABOUT $500. THE DEALER AGREED TO PERFORM THIS REPAIR, BUT WOULD NOT WARRANTY THE WORK BECAUSE THEY WERE CONCERNED THAT CYLINDER HEAD MIGHT BE FAULTY. OUR VEHICLE WAS FINALLY REPAIRED AND ABLE TO BE PICKED UP ON 2/19/07. COST OF REPAIRS WAS NEGOTIATED WITHIN OUR SATISFACTION, HOWEVER, THE SERVICE WAS NOT TIMELY AND FEEL THAT THE PARTS IN THE VEHICLE ARE BELOW STANDARD. NOW WE HAVE AN ADDITIONAL PROBLEM WE DID NOT HAVE BEFORE TAKING IT IN FOR REPAIR. TWO DAYS AFTER WE RECEIVED THE VEHICLE FROM THE DEALERSHIP WE FIGURED OUT THE FUEL GAUGE IS NO LONGER WORKING PROPERLY AND HAS A FALSE READING OF APPROXIMATELY 1/4 TANK WHEN THE TANK IS EMPTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182831February 17, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
DURING WINTER DRIVING WITH TEMPERATURE AT 18 DEGREES THE WINDSHIELD WIPERS BECAME INOPERATIVE AFTER 45 MINUTES OF USE IN WASH MODE. WATER/ICE BUILDS UP UNDER A PLASTIC COWL, THIS COWL HIDES THE WINDSHIELD WIPER MECHANICS. THE ICE BUILD UP PREVENTS OPERATION OF THE WINDSHIELD WIPERS. A FRIEND OF MINE WHO IS A 2005 VW JETTA OWNER HAS REPORTED THIS IDENTICAL PROBLEM WITH HIS CAR. VW HAS REFUSED TO COVER THIS REPAIR UNDER WARRANTY, CLAIMING THIS IS AN ENVIRONMENTAL PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182848February 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
FAULTY TRANSMISSION CONTROL MODULE CAUSED TRANSMISSION TO FAIL. CONSEQUENCE: QUOTE OF $5135 FOR THE REPAIR. CAR WAS 6000 MILES OVER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182853February 17, 2007
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
FUEL PUMP LEAK. THE FUEL PUMP WAS FOUND TO BE LEAKING BY THE DEALERSHIP. THE DEALERSHIP COULD NOT EXPLAIN WHERE THE LEAK WAS COMING FROM OTHER THEN SAYING 'THE FUEL PUMP', THEY COULD NOT SAY IF THE PUMP PART WAS COVERED UNDER THE PREVIOUS RECALL IN 2005, THEY COULD NOT SAY IF THE PUMP WAS REPLACED UNDER THAT RECALL OR GIVE ANY INFORMATION ABOUT THE PREVIOUS RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182768February 16, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GIRLFRIEND GOT INTO CAR ON WEDNESDAY MORNING TO GO TO COLLEGE. SHE SHUT THE DOOR AND THE SNOW HAD BLOCKED HER VIEW THROUGH THE REAR WINDOW. SO SHE HIT THE POWER WINDOW BUTTON TO ROLL DOWN FRONT DRIVER SIDE WINDOW AND THE WINDOW FELL DOWN INTO THE DOOR AND WOULD NOT ROLL BACK UP. SHE TOOK THE CAR TO MOTORVATION MOTORCARS TO HAVE THE WINDOW TAPED UP UNTIL IT COULD GET FIXED ON FRI. TEMPERATURE WAS FRIGID AND THIS WAS VERY INCONVENIENT. THIS HAD HAPPENED ONCE BEFORE IN OCT. DURING HEAVY RAINS. HAD NO IDEA THIS WAS AN OCCURRING PROB WITH MORE THAN ONE JETTA. GOT ON THE INTERNET AND GOT CURIOUS TO WHY THIS HAD HAPPENED TWICE AND FOUND THIS WEBSITE. WHAT IF AN INFANT CHILD WAS RESTRAINED IN REAR SEAT GOING DOWN THE INTERSTATE WHEN THIS HAPPENED. PROBLEM SHOULD BE HANDLED APP. AT VOLKSWAGENS EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182608February 15, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
EPC LIGHT ON DASH KEEPS COMING ON. WHEN ON, IT IS IMPOSSIBLE TO SHIFT CAR OUT PARK. WHEN AT IDLE AND LIGHT COMES ON, IDLES WILDLY UP AND DOWN. WHEN EPC LIGHT IS ON, BRAKE LIGHTS DO NOT WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182722February 15, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
28K MILES... REAR BRAKES WORN DOWN INTO THE METAL, REQUIRING NEW REAR BRAKES AND ROTORS. FRONT HAVE 75% REMAINING. VW AUTHORIZES $150 ASSISTANCE ON LABOR BUT REFUSES TO CALL BRAKES DEFECTIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182697February 14, 2007
SEAT BELTS:FRONT:RETRACTOR, AIR BAGS
TL*- THE CONTACT OWNS A 2003 JETTA JLS. WHILE DRIVING AT 60 MPH THE CONTACT'S VEHICLE WAS CUT OFF BY A TRUCK AND LOST CONTROL OF THE VEHICLE. THE VEHICLE PROCEEDED DOWN AN EMBANKMENT, FLIPPED OVER SIDEWAYS, AND END OVER END, LANDING UPSIDE DOWN IN A CANAL. THE DRIVER WAS PULLED FROM THE WRECKAGE AND IT BECAME SUBMERGED. THERE WAS DAMAGE TO THE DOORS, THE REAR AND THE FRONT. THE AIR BAG SIDE/CURTAIN, FRONTAL AIRBAGS FAILED TO DEPLOY, AND THE SEAT BELT FAILED TO WORK PROPERLY DURING THE CRASH. THE FAILURE AND CURRENT MILEAGE WERE BOTH 35000. THE DRIVER SUSTAINED A BROKE NOSE, AS WELL AS, OTHER INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10182479February 13, 2007
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN STARTING IN DRIVE, AT A STOP LIGHT, CAR DOES NOT ACCELERATE AS IT WOULD NORMALLY WOULD, BUT JUST CREEPS FORWARD FROM 3 TO 10 SECONDS, THEN IT BEGINS TO ACCELERATE NORMALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182003February 8, 2007
ENGINE AND ENGINE COOLING:ENGINE
2004 VW JETTA WITH BASE 4 CYLINDER ENGINE WITH 28K AS OF 2/1/07. CAR IS USING 4-QTS OF 5W-40 SYNTHETIC MOTOR OIL EVERY OIL CHANGE (EVERY 5000 MILES). VW CLAIMS THAT 1-QT PER 1000 MILES IS NORMAL, REFUSE TO FIX THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181921February 7, 2007
AIR BAGS:SIDE/WINDOW
LEFT SIDE AIR BAGS DEPLOYED WITHOUT WARNING ON MY 2002 VOLKSWAGEN JETTA ON 1/30/07. VW CLAIMS THERE IS CRASH DATA IN THE ONBOARD COMPUTER. HOWEVER NO ACCIDENT / CRASH OCCURRED. THE AIR BAGS DEPLOYED ON THEIR OWN. I SEE ACCORDING TO NHTSA #PE04081 THAT THE INVESTIGATION IS CLOSED ON THIS. I'LL BET THIS INADVERTENT AIR BAG DEPLOYMENT CONTINUES TO HAPPEN AND ONLY AFTER SOMEONE GETS KILLED AND LAW SUITS FLY WILL SOMETHING GET DONE ABOUT IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181765February 6, 2007
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:UNIT
TURN SIGNAL ON 2001 VW JETTA OPERATES AT RANDOM OR NOT AT ALL. THIS CONDITION BEGAN OCCURRING FOLLOWING THE REPAIR OF A MALFUNCTIONING BRAKE LIGHT SWITCH (RECALLS 06V183000 & 04V096000). SIGNALS FAILED TO TURN ON, OR TURNED ON WITH SPORADIC FUNCTIONING. VOLKSWAGEN SERVICE INDICATED THIS WAS CAUSED BY A SHORTED HAZARD SWITCH. HAZARD SWITCH WAS REPLACED FOR A COST OF US $131.55. DEALER INDICATED A RECALL WAS ISSUED FOR THIS PROBLEM (RECALL 04V584000) HOWEVER INDICATED VEHICLE DOES NOT QUALIFY UNDER THE RECALL DESPITE HAVING AN IDENTICAL ISSUE. IF FIND IT UTTERLY RIDICULOUS THAT VOLKSWAGEN WILL NOT COVER THE COST OF REPAIRS GIVEN THAT THE IDENTICAL PROBLEM IS RECALLED FOR OTHER JETTAS. IN ADDITION I FIND IT MORALLY UNACCEPTABLE AS VOLKSWAGEN IS PUTTING DRIVERS AT RISK AS INTERMITTENT OR INOPERATIVE TURN SIGNALS IS A SAFETY CONCERN: FAILURE TO PROVIDE THE PROPER SIGNAL WHEN TURNING OR PERFORMING A LATERAL MOVE COULD LEAD TO A CRASH WITHOUT WARNING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181189January 31, 2007
SEAT BELTS:FRONT
MY PASSENGER SIDE SEAT BELT IN MY 2006 VW JETTA NEEDED REPLACEMENT. ONCE RETRACTED IT WOULD NOT COME OUT, SO I COULD NOT HAVE A PASSENGER IN THE FRONT OF MY VEHICLE. VW IS REPLACING THE SEAT BELT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181241January 31, 2007
ELECTRICAL SYSTEM
WHILE LEAVING TO RUN ERRANDS WITH MY 1 YEAR OLD CHILD IN THE CARMY 2001 JETTA GLX VR6 STARTED LOSING POWER AS IF IT WOULD STALL. THE CHECK ENGINE LIGHT AND EMISSIONS WARNING LIGHTS CAME ON. WHEN THE VEHICLE WAS TAKEN TO MCKENNA VW THEY SAID I HAD A BAD IGNITION COIL, WIRES, AND SPARK PLUGS. WHILE RESEARCHING THE PROBLEM I FOUND THAT THIS IS AN EPIDEMIC LEVEL ISSUE WITH 2001 JETTAS. A VW PRESS RELEASE CONTAINED INFORMATION THAT THEY WERE ISSUING A RECALL, HOWEVER VW REFUSED TO INCLUDE MY CAR IN THE RECALL FOR REASONS THEY WILL NOT DISCLOSE. THEY ARE SELECTIVELY CHOOSING WHICH CARS TO FIX, ALTHOUGH THIS PROBLEM IS VERY WIDE SPREAD AMONG ALL THEIR VEHICLES. PLEASE INVESTIGATE THIS ISSUE AS CONSUMERS ARE GETTING FACED WITH $1100 BILLS FOR EACH IGNITION COIL DEFECT - I BELIEVE MINE HAS 6. THIS IS ONLY THE FIRST ONE, HOWEVER I'VE READ OTHER COMPLAINTS THAT MULTIPLE COILS ARE FAILING CAUSING NEAR-ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181270January 31, 2007
POWER TRAIN:CLUTCH ASSEMBLY
I PURCHASED MY 2004 VW JETTA GLI 1.8T LAST AUGUST. IT HAD 21,000 MILES WHEN I PURCHASED IT. AT ABOUT 23,000 TO 24,000 MILES I WAS DRIVING ON THE INTERSTATE AND WITH NO PRIOR WARNINGS THE CLUTCH POPPED. THINKING THAT IT WAS THE PREVIOUS OWNER THAT CAUSED THE PROBLEM I HAD THE CAR TOWED TO A NON VOLKSWAGENS DEALER THINKING THAT IT WAS NOT STILL UNDER WARRANTY( WHICH IT WASN'T). THE REPAIR SHOP TOLD ME THAT IT WAS "DRIVER ERROR" THAT CAUSE THE PROBLEM AND I ASSUMED THAT IT WAS THE PREVIOUS OWNER. I PAID THE $1500 FOR THE REPAIRS AND ABOUT 25,000 TO 26,000 MILES LATER IT WENT OUT AGAIN. I ONCE AGAIN HAD IT TOWED TO THE REPAIR SHOP AND WAS ONCE AGAIN TOLD THAT IT WAS "DRIVER ERROR" THAT CAUSE THE PROBLEM. I PAID THE $1500 AGAIN AND KEPT DRIVING. THEN ABOUT 200 OR 300 MILES LATER THE CLUTCH WENT OUT AGAIN. THIS TIME I SENT IT TO A VOLKSWAGEN DEALER AND HAD THEM LOOK AT IT. AFTER ABOUT A WEEK AND A HALF WITHOUT A CAR THEY FINALLY FIXED THE PROBLEM AND ONCE AGAIN BLAMED IT ON "DRIVER ERROR." BY THIS TIME I WAS SURE THAT THERE WAS SOMETHING THAT BOTH DEALERS WERE MISSING SO I CALLED THE FIRST REPAIR SHOP AND THEY SENT THE SERVICE MANAGER TO TALK TO THE SERVICE MANAGER AT THE VW DEALERSHIP. BOTH HAD REPLACED THE EXACT SAME THREE PARTS AND BOTH THINK THAT IT WAS BECAUSE OF "DRIVER ERROR." IF IT WAS DRIVER ERROR THEN WHY IS THE TIME BETWEEN EACH CLUTCH GETTING SHORTER BUT ITS THE SAME PROBLEM EVERY TIME? SO I PAID MY $2000 AND LEFT AND NOW HAVE SPENT $5000 ON A CAR I EXPECTED TO LAST ME OVER 100,000 MILES. THERE IS DEFINITELY SOMETHING WRONG WITH THE VW CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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