Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10180969January 29, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*- THE CONTACT STATED THAT THE 2003 VOLKSWAGEN JETTA STATION WAGON, CAUGHT ON FIRE. THE CONTACT STATED THAT WHILE DRIVING 20-25 MPH THE DRIVER'S SIDE SEAT CAUGHT ON FIRE WHILE THE SEAT HEATER WAS OPERATING. THE SEAT SUSTAINED A HOLE THE DIAMETER OF A PENCIL. THE SEAT BURNED PASSENGER BUTTOCKS, BUT DIDN'T CATCH HIS CLOTHING ON FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10180865January 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER CORE ON 95 JETTA GL III BROKEN. SEEMS TO BE A FAULTY PART WITH MANY, MANY VERIFIED COMPLAINTS. VWOA SHOULD ISSUE A RECALL AND REPLACE THIS PART FOR FREE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179352January 22, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* - THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA GLS. THE ENGINE LIGHT STAYS ON CONSTANTLY AND THE DEALERS STATED THAT THE OXYGEN SENSOR AND THE SPARK PLUGS ARE THE CAUSE. THE CONTACT STATED THE SENSORS WERE REPAIRED PRIOR TO THE FAILURE AND A WEEK LATER THE ENGINE LIGHT HAS BEEN ON SINCE THE REPAIR. THE CONTACT STATED THAT THERE IS A SAFETY RECALL, WHICH IT DOES NOT INCLUDE HER VIN. THE VEHICLE IS CURRENTLY AT THE DEALER AND THE CONTACT IS REQUESTING A PART MALFUNCTION INVESTIGATION WITH THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179105January 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES, ENGINE AND ENGINE COOLING
IN APRIL 2006 WE PURCHASED A 2002 VW JETTA FROM A PRIVATE PARTY. THE CAR HAD 65,000 MILES. SHE WAS THE ORIGINAL OWNER OF THE CAR AND HAD TAKEN METICULOUS CARE OF THE CAR. WE HAVE ALL THE SERVICE RECORDS DATING BACK TO IT'S ORIGINAL PURCHASE. IT HAD BEEN IN FOR ALL SCHEDULED TUNEUPS. VW OFFERS A 60,000 MILE OR 5 YEAR WARRANTY ON THE DRIVE TRAIN. IN NOVEMBER 2006 THE RADIATOR WARNING APPEARED ON THE DASH. WE TOOK IT IN TO THE DEALERSHIP AND THEY CLAIMED THE RADIATOR AND TRANSMISSION WERE MIXING AND CAUSED SIGNIFICANT DAMAGE TO HE TRANSMISSION. ESTIMATED COST OF REPLACING THE TRANSMISSION $5,890. THE DEALERSHIP MECHANIC NEVER STATED WHAT CAUSED THE MIXING FLUIDS AND WOULD NOT SPECULATE. WE TOOK THE CAR TO OUR LOCAL MECHANIC. HE WAS ABLE TO ISOLATED THE PROBLEM WITHIN 20 MINUTES. THE TRANSMISSION COOLER IS LEAKING ALLOWING THE TWO FLUIDS TO CO-MINGLE. AS A RESULT OF THE MIXING FLUIDS, THE BELTS, HOSES, RADIATOR, AND TRANSMISSION ARE ALL SEVERELY DAMAGED. ACCORDING TO THE MECHANIC THE TRANSMISSION COOLER IS SEALED WITHIN THE TRANSMISSION HOUSING AND IS NEVER MEANT TO BE CHANGED. IT'S POSITION IS PROTECTED FROM ANY ROAD DEBRIS AND NO QUALITY OF HOW THE CAR WAS DRIVEN WOULD EFFECT THE PERFORMANCE OF THIS PART. IT'S HIS OPINION THAT THE PART HAD A MANUFACTURED DEFECT. SINCE THE CAR WAS ORIGINALLY DIAGNOSED IN NOVEMBER IT HAS NOT BEEN DRIVEN. WE ARE CURRENTLY AWAITING AN APPEAL TO THE VW AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179207January 19, 2007
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING A 2003 VOLKSWAGEN JETTA WITH APPROX 66,000 MILES THE MOTOR MOUNT BOLTS BROKE OFF AND THE ENGINE FELL TO THE GROUND. DAMAGES WERE TO THE SUSPENSION OF THE CAR AND NO ONE SUFFERED INJURIES. THE SPEED AT THE TIME OF THE INCIDENT WAS APPROXIMATELY 40 MILES. NO SIGNS THAT THE MOTOR MOUNTS OR ASSEMBLY BOLTS WERE BAD OR LOOSE. THE CAR IS AT THE DEALER BECAUSE THEY SAID THAT THE MOTOR MOUNTS WERE COVERED UNDER THE WARRANTY BUT THE BOLTS ARE NOT. THEY WANT US TO PAY $2,200.00 FOR THE REPAIRS AND THE WARRANTY COVER OTHER PARTS. I TOLD THEM THAT THE BOLTS ARE PART OF THE MOTOR MOUNTS AND THEY FAIL TO PERFORM AS EXPECTED. IN ADDITION THE CAR IS BEEN MAINTAINED BY THE SAME VOLKSWAGEN DEALER SINCE WE PURCHASED THE CAR 2 YEARS AGO. PLEASE ADVISE SINCE THIS COULD HAVE BEEN A SERIOUS ACCIDENT IF I WAS DRIVING ON A HIGHWAY AS I USUALLY DO. I THINK THE MANUFACTURER SHOULD FIX MY CAR AND INSPECT ALL VOLKSWAGEN'S FOR ANY DEFECTIVE MOTOR MOUNT BOLTS. THANK-YOU *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179034January 18, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* - THE CONTACT HAS A 2002 VOLKSWAGEN JETTA AND THE BRAKE LIGHT SWITCH MALFUNCTIONS CAUSING THE BRAKE LIGHTS NOT TO TURN ON WHEN ONE APPLIES THE BRAKES. THE CONTACT WANTS THE SAFETY RECALL ON VOLKSWAGEN BRAKE LIGHTS TO APPLY TO ALL OF THE VOLKSWAGEN VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179000January 17, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE PULLING TO A STOP AT THE END OF MY STREET I HEARD A LOUD BANG. AFTER GETTING OUT AND INSPECTING THE VEHICLE I NOTICED THE RIGHT FRONT SPRING HAD BROKEN. I HAVE NOT HIT ANYTHING THAT WOULD CAUSE THE SPRING TO BREAK. I AM PUZZLED AS TO WHY THIS HAPPENED ON A CAR WITH ONLY 78,000 MILES. THE REPAIR SHOP SAYS THIS IS THE 6TH JETTA OR GOLF THEY HAVE SEEN WITH THIS PROBLEM IN THE LAST FEW MONTHS. THE CAR IS A 2003 VW JETTA TDI. I AM NOW OUT $450 TO REPLACE THE SPRINGS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178858January 16, 2007
STRUCTURE
THIS IS A FOLLOW-ON OF MY NHTSA COMPLAINT #10175337, BECAUSE TODAY, I EXPERIENCED A THIRD WATER INGESTION INTO MY SON'S 1999 VW JETTA, AND VW OF AMERICA SAID, BASICALLY, "SORRY, WE CANNOT COVER THIS WATER DAMAGE ANY MORE THAN WE COULD COVER THE SECOND WATER DAMAGE YOU HAD ON 27 NOV 06 -- UNLIKE THE WATER DAMAGE WE COVERED FOR YOU ON THE 13 OCT 05 DAMAGE!" WITH HUNDREDS OF BLOGS COMPLAINING OF WATER LEAKAGE INTO THE JETTA'S -- INCLUDING THRU 2006 MODELS AND ACKOWLEDGEMENT BY THE DEALER THAT THIS IS A COMMON OCCURRENCE! -- NOBODY WITH ANY SMARTS SHOULD CONSIDER BUYING ONE OF THESE CARS THAT THE MANUFACTURER DECLINES TO ADMIT THERE IS A DESIGN FLAW OR FROM A DEALER WHO REFUSES TO SIGN A PLEDGE THAT IF ANY FUTURE LEAK OCCURS IT WILL BE COVERED AT THEIR EXPENSE! AS AN ASIDE, NOT A SINGLE HOMEOWNER IN MY 80-HOME SUBDIVISION HAD 1-DROP OF WATER ENTRY DURING RAINS THAT ENTERED MY SON'S CAR! I RETURNED THE CAR TO THE DEALERSHIP TODAY BECAUSE OF WATER INGESTION FOR A THIRD TIME AT THE SAME POINT OF ENTRY IT DID ON THE SECOND TIME FOR AN OUT-OF-POCKET EXPENSE OF OVER $1000.00! I'M A DIE-HARD VW OWNER, HAVING OWNED ONE SINCE HIGH SCHOOL IN 1961, BUT MY WIFE HAS JUST DECRIED I OR OUR SON WILL NEVER OWN ANOTHER! A RECALL MUST BE ISSUED BY VW AT THE BEHEST OF NHTSA, PERIOD! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178174January 9, 2007
ENGINE AND ENGINE COOLING
OWNER'S SON WAS DRIVING VOLKSWAGEN AND IT STARTED OVERHEATING. DURING THE COURSE OF THE EVENING, HE TRIED A FEW TIMES TO LET CAR COOL DOWN AND THEN CONTINUE DRIVING, BUT THE ENGINE WOULD CONTINUE TO OVERHEAT. HE MANAGED TO CONTINUE DRIVING AND NOTICED SMOKE COMING FROM THE BACK OF THE VOLKSWAGEN. HE SHUT THE ENGINE OFF AND COASTED TO A STOP. HE GOT OUT AND NOTICED SPARKS DRIPPING FROM UNDERNEATH THE VEHICLE. THE VEHICLE BECAME ENGULFED IN FIRE. CAUSE UNDETERMINED, BUT SPARK PLUGS SHOWED EVIDENCE OF A RICH AIR/FUEL MIXTURE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178189January 9, 2007
ELECTRICAL SYSTEM
OWNER WAS DRIVING VOLKSWAGEN AND NOTICED SPARKS COMING FROM THE GLOVEBOX AREA. HE PULLED OVER, OPENED THE GLOVEBOX, BUT SAW ONLY SMOKE. HE THEN OPENED THE HOOD AND OBSERVED FLAMES ON THE LEFT SIDE OF THE BULKHEAD/FIREWALL. FIRE BURNED THROUGHOUT THE PASSENGER COMPARTMENT, THE FRONT UNDERCARRIAGE, AND PART OF THE ENGINE COMPARTMENT. CAUSE UNDETERMINED. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178191January 9, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
OWNER WAS DRIVING VOLKSWAGEN FOR APPROXIMATELY 20 MINUTES AND SMELLED A BURNING RUBBER ODOR. HE STARTED TO NOTICE WHISKS OF SMOKE COMING UP FROM THE CENTER CONSOLE AREA, AROUND THE GEAR SHIFT. FIRE BURNED THE RIGHT SIDE OF THE CENTER CONSOLE, THE CENTER FRONT OF THE DASH, AND THE CORNER OF THE RIGHT FRONT SEAT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178195January 9, 2007
ELECTRICAL SYSTEM
OWNER WAS DRIVING THE VOLKSWAGEN AND OBSERVED SMOKE COMING OUT OF THE DASH VENTS AND FROM UNDERNEATH THE DASH. VEHICLE CAUGHT FIRE AND FD RESPONDED AND EXTINGUISHED FIRE. FIRE THEN ERUPTED AGAIN AND FD PERSONNEL CUT THE BATTERY CABLES. FIRE ORIGINATED AT CENTER OF DASH BEHIND RADIO AND CLIMATE CONTROL PANEL. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178046January 8, 2007
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS ARE DEFECTIVE. WHEN LOW BEAMS ARE PROPERLY ADJUSTED THE HIGH BEAMS ARE TOO HIGH. SO HIGH THAT THERE IS A BLACK LINE BETWEEN THE TOP OF THE LOW BEAN CUT OFF AND THE BOTTOM OF THE HIGH BEAM START. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178023January 7, 2007
SERVICE BRAKES, HYDRAULIC
2006 VW JETTA HAS BRAKE PROBLEM - OFF ROAD AT DEALER>30 DAYS. DEALER TOLD US TO PICK UP THE CAR & THAT THEY WERE "DONE" WITH THE CAR. VW BROUGHT TO TWO OTHER ASE MECHANICS WHO CHECKED THE BRAKES AND FOUND THEM DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177967January 6, 2007
ELECTRICAL SYSTEM
THERE ARE MULTIPLE PROBLEMS WITH ELECTRICAL SYSTEM ON THIS VEHICLE SPECIFICALLY THE REAR BRAKE LIGHTS, DIRECTIONAL SIGNALS, REMOTE ENTRY TO VEHICLE, MAKING IT UNSAFE AT TO DRIVE? TRIED TO MAKE AN APPOINTMENT WITH LOCAL DEALER AND THEY ADVISE THEY ARE BOOKED OUT FOR 12 DAYS - NOT SYMPATHETIC TO THE FACT THAT THESE PROBLEMS ARE SAFETY RELATED AND NEED TO BE CORRECTED IMMEDIATELY? EITHER DEALERSHIP HAS MORE PROBLEMS WITH VEHICLES THAN THEY CAN HANDLE OR THEY ARE UNDER STAFFED? WOULD NOT RECOMMEND THIS PRODUCT LINE DUE TO POOR SERVICE AND UNWILLINGNESS TO ADDRESS SAFETY CONCERNS PROMPTLY! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177839January 5, 2007
SERVICE BRAKES, HYDRAULIC
1) VEHICLE IS A 2006 VW JETTA, PACKAGE 1 MANUAL TRANSMISSION; DRIVING VEHICLE NORMALLY; NO ABNORMAL BRAKING INCIDENTS OR ACCIDENTS WHATSOEVER. 2) REAR BRAKE PADS ON DRIVER'S SIDE WORN DOWN TO RIVETS AT AROUND 11K MILES; THIS RESULTED IN SCORED REAR DRIVER'S SIDE ROTOR; PASSENGER SIDE REAR PADS ALSO WORN DOWN BUT NO DAMAGE TO ROTOR YET; FRONT BRAKE PADS STILL IN EXCELLENT CONDITION FOR BOTH SIDES. APPARENTLY FOR THE 2006 VW JETTA, THE REAR PADS WEAR OUT BEFORE THE FRONT PADS. I CONSIDER THIS A MAJOR DESIGN DEFECT ESPECIALLY SINCE THE REAR BRAKE SYSTEM IS NOT DESIGNED TO BE THE PRIMARY BRAKE LOAD CARRIER, AT LEAST BASED ON THE SIZE AND CONSTRUCTION OF THE ROTORS: A) FRONT ROTORS ARE 25MM VENTILATED B) REAR ROTORS ARE 12MM UNVENTILATED THE REAR BRAKES WEARING OUT BEFORE THE FRONTS FOR THE VW JETTA IS A COMMON PROBLEM AND THIS SHOULD BE LOOKED INTO. SEARCH THE VW FORUMS AND YOU WILL FIND MANY CASES OF THIS. 3) VW WILL BE REPLACING BOTH REAR ROTORS AND PADS UNDER WARRANTY; NOT SURE ABOUT KEEPING THE OLD PARTS SINCE THE WORK WILL BE DONE UNDER VW WARRANTY. THE REPLACEMENT OF THE PARTS IS GOOD BUT I'M NOT SURE IF THIS SOLVES THE ULTIMATE ISSUE OF THE REAR BRAKE BIASING WHICH IS CAUSING THIS PROBLEM IN THE FIRST PLACE. EITHER THE ENTIRE VW JETTA BRAKE SYSTEM AND/OR THE BRAKE PROPORTIONING VALVE NEEDS FURTHER INVESTIGATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177867January 5, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
OWNER TRIED TO START ENGINE AFTER VEHICLE SITTING UNUSED FOR ONE WEEK. ENGINE WOULD NOT START, SO OWNER JUMP-STARTED IT AND LET IT RUN APPROXIMATELY 5 MINUTES. OWNER THEN DROVE VEHICLE APPROXIMATELY 8 MINUTES AND NOTICED SMOKE COMING FROM THE CENTER CONSOLE AND THE RIGHT FRONT OF THE VEHICLE. PULLED OVER AND CALLED THE FIRE DEPARTMENT. EXHAUST SYSTEM WAS OVERHEATED AND SHOWED BLUE HEAT DISCOLORATION. PLASTICS AND CARPET ON CENTER FLOOR OF PASSENGER COMPARTMENT WERE BURNED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10177895January 5, 2007
AIR BAGS:SIDE/WINDOW
I WAS DRIVING ON THE FREEWAY GOING ABOUT 70 MPH WHEN MY DRIVER SIDE CURTAIN AIRBAG DEPLOYED FOR NO REASON. I PULLED OFF THE SIDE OF THE ROAD AND CALLED 911, THE OFFICER WHO CAME OUT TOLD ME THAT NO DAMAGE WAS DONE TO THE TIRES OR BODY OF THE CAR. THERE WAS NO REASON FOR THIS TO HAVE HAPPENED. I TOOK IT INTO THE DEALER THEY HAVE SENT PICTURES TO VW AND SO FAR NOTHING HAS BEEN DONE TO FIX THIS, WHICH WAS 3 WEEKS AGO! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177897January 5, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHT FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177817January 4, 2007
AIR BAGS
TWO AIR BAGS DEPLOYED (DRIVER'S SIDE, CURTAIN AND SEAT) ON MY 2004 VW JETTA W/35,000KM WHILE DRIVING AT 15KM/H, NO BODY DAMAGE, NO FLAT TIRE. VW WILL NOT COVER THE REPAIRS, SAID TO CALL INSURANCE, NOT A "SENSOR" ISSUE, CRASH DATA RECORDED OF COURSE SINCE THE AIR BAGS DEPLOYED - AND WHAT IS DISTURBING IS THAT THIS COULD EASILY HAPPEN AGAIN IN A POT HOLE, FLAT TIRE, SPEED BUMP AND VW DOES NOT SEEM BE BOTHERED BY THAT FACT... BUT I SHOULD PAY FOR THIS OVER AND OVER AND/OR MAKE CLAIMS WITH MY INSURANCE... TOLD THEM THAT IF THEIR AIR BAGS WERE SO SENSITIVE, THEY SHOULD POST WARNINGS IN THE VEHICLE. VERY DISGUSTED WITH VW AND THE CAR IS STILL AT THE DEALERSHIP AND I AM SURE THEY ARE ANXIOUS TO HAVE IT REMOVED FROM THEIR LOT BECAUSE THEY KEEP CALLING TO SEE IF I CONTACTED MY INSURANCE... *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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