Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10325442April 13, 2010
ELECTRICAL SYSTEM
BRITTLE WIRING INSULATION LOCATED IN THE DOORS. WIRING ON A 2006 VW JETTA, AFTER 50,000 MILES THE USE OF ELECTRONICS AND LIGHTS ON DRIVERS DOOR FAILED. INSPECTION OF THE WIRING HARNESS SHOWED CRACKED WIRING INSULATION, CHAFFED WIRING AND BROKEN WIRES WHERE THE ELECTRICAL HARNESS WERE SUBJECT TO MOVEMENT FROM THE DOOR OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324383April 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN YOU STOP AT A LIGHT AND THEN GO TO TAKE OFF THE CAR HAS A SEVERE LAG (NO POWER) BARELY WILL MOVE. IT SHOWED UP ABOUT 2000 MILES 2010 JETTA TDI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324170April 7, 2010
ENGINE AND ENGINE COOLING
MY 2009 JETTA TDI SPORTWAGON WITH 12,000 MILES WOULD NOT START ONE DAY. I ATTEMPTED TO JUMP START AND POP START THE CAR, BOTH FAILED TO START THE ENGINE. IT GOT TOWED TO NEAREST VW DEALER. THEY STATED THAT THE STARTER FAILED, SO THEY REPLACED IT. AFTER REPLACING THE STARTER, THE CAR WAS STILL NOT FIXED AND THEY DISCOVERED CONDENSATION IN THE INTAKE SYSTEM. THEY STATED THAT VW WAS NOT SURE WHAT WAS CAUSING THE CONDENSATION, SEEING AS I DRIVE 100 MILES PER DAY, BUT IT WAS NOW RUNNING TO FACTORY SPECIFICATIONS, SO THE SERVICE MANAGER STATED " SO WE ARE CALLING IT FIXED". ANOTHER TDI WAS ALSO IN THE SHOP FOR THIS SAME PROBLEM. I WAS TOLD THAT VW CAN NOT GUARANTEE OR PROVIDE ANYTHING TO ME IN WRITING STATING THAT WHEN MY FACTORY WARRANTY RUNS OUT, AND THIS PROBLEM OCCURS AGAIN, THAT IT WILL BE COVERED. I REQUESTED VW TO EXTEND MY WARRANTY BUT THEY STATED THAT THEY DO NOT PROVIDE THAT TO CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324200April 7, 2010
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2010 VW JETTA TDI. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE BRAKES WERE APPLIED AND AN UNEXPECTED INCREASE OF PRESSURE OCCURRED WITHOUT WARNING. THERE WAS ALSO A NOISE ASSOCIATED WITH THE FUEL MOVEMENT IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS RELATED TO THE FUEL TANK BAFFLE. THE TECHNICIAN STATED THAT THERE WAS A DEFECTIVE FUEL TANK, AND THE FUEL TANK BAFFLE WAS NOT INSTALLED WHICH WOULD PREVENT THE FUEL MOVEMENT IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION IN WHICH THE DIAGNOSTIC TEST RESULTS WERE THE SAME AS PREVIOUSLY MENTIONED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FUEL TANK MET THE REQUIRED SPECIFICATIONS. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 400. THE CURRENT MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324324April 7, 2010
SERVICE BRAKES, HYDRAULIC
PRE-MATURE REAR-BRAKE WEAR. THE REAR BRAKE PADS COMPLETELY WORE OUT AT ABOUT 17,000 MILES CAUSING METAL TO METAL CONTACT WITH THE REAR ROTORS. MOST OF THE MILES ARE HIGHWAY. MANY FORUMS REPORT SIMILAR PROBLEMS FOR OTHER YEARS OF THE VEHICLE AND IT SEEMS THAT THE CAUSE COULD BE CALIPERS THAT DON'T DISENGAGE COMPLETELY WHEN THE PARKING BRAKE IS USED. SINCE I HAVE A MANUAL TRANSMISSION IT'S HARD NOT TO USE THE PARKING BRAKE. MY REAR WHEELS ARE ALWAYS COVERED IN BRAKE DUST AND IT SEEMS LIKE THE PADS WILL WEAR OUT SOON AGAIN (ABOUT 22,000 MILES LATER). I TRIED NOT TO USE THE PARKING BRAKE AFTER THE FIRST REPAIR AND HAVE A COMMUTE CONSISTING OF ABOUT 85 PERCENT HIGHWAY MILES SO THIS KIND OF BRAKE WEAR IS INEXCUSABLE. THE FRONT BRAKE PADS DID NOT NEED ANY ATTENTION YET AND LOOK GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324115April 6, 2010
POWER TRAIN:MANUAL TRANSMISSION
AT 72K OUR 2006 VW JETTA TDI BEGAN TO MAKE A LOUD INTERMITTENT RATTLE IN THE ENGINE COMPARTMENT. THE DEALER SAYS THE FLYWHEEL FAILED IT IS A DUAL-MASS FLYWHEEL THAT I SEE SOMETIMES FRAGMENTS, DAMAGING THE HOUSING OR EVEN THE TRANSMISSION. WE HAD NO FRAGMENTING BUT CONSIDER FLYWHEEL FAILURE A SERIOUS SAFETY DEFECT. VW DEALER WANTS TO INSTALL A NEW DMF! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323720April 5, 2010
SEATS
2003 JETTA SEAT FAILS IN REAR END ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10323637April 3, 2010
ENGINE AND ENGINE COOLING:ENGINE
WE PURCHASED AN 03 VW JETTA WAGON APPROX. 2.5 YEARS AGO. WE CHANGED THE OIL AT THE DEALER EVERY 5000 MILES. WE MISSED ONE OIL CHANGED AND THE ENGINE STALLED ON THE ROAD. IT WAS TOWED TO A VW MECHANIC. WE WERE TOLD IT A HAD TOTAL ENGINE FAILURE DO TO SLUDGE-WHICH THEY SAID WAS LACK OF MAINTENANCE. WE PAID 16,000 FOR THE CAR, IT HAD 40,000 MILES ON IT, WE PUT 20,000 MILES ON IT. WE CONTACTED A LAWYER AND WE WERE TOLD THERE ISN'T ANYTHING WE CAN DO-IT WAS SOLD AS IS. WE CONTACTED VW AMERICA AND THEY TOLD US JETTAS' DON'T HAVE THE SLUDGE PROBLEM, IT'S THE PASSAT WITH THE 1.8T ENGINE THAT HAS THE PROBLEM. MY RESEARCH SHOWS IT'S THE 1.8T ENGINE THAT IS THE PROBLEM REGARDLESS OF THE CAR IT'S IN. WE HAVE NO RECOURSE. THE CAR NOW SITS IN OUR DRIVE WAY WITH NEW TIRES AND A BROKEN ENGINE. A NEW MOTOR PLUS INSTALLATION WOULD COST MORE THAN THE CAR IS WORTH. ONCE AGAIN THE WORKING PEOPLE GET SCREWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323540April 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2007 VW JETTA 2.0 W/ DSG - DUAL MASS FLYWHEEL FAILURE IDENTIFIED BY DEALERSHIP. THIS HAS BEEN AN ISSUE WITH 2007-2009 VW'S WITH DSG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323364April 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE DSG TRANSMISSION MECHATRONIC UNIT IS FAULTING CAUSING ROUGH SHIFTS BETWEEN 1ST AND 2ND GEARS. SOMETIMES IT TAKES A LONG TIME FOR THE CONTROL UNIT TO CHOOSE A GEAR AND WHEN IT DOES, THERE IS A HARD HAMMERING BANG WHEN IT FINALLY GOES INTO GEAR. VW IS REPLACING THE UNIT - HOWEVER, IT WILL TAKE TWO TO THREE WEEKS TO GET THE VIN CODED UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323009March 31, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH, WHEN AN OPPOSING VEHICLE CAUSED A HEAD ON COLLISION. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT WAS INJURED; HOWEVER, THE SEAT BELT WAS WORN DURING THE CRASH. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE FAILURE MILEAGE WAS 125,201. THE CURRENT MILEAGE WAS 125,201.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10322862March 30, 2010
EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC
I HAVE A 2002 VOLKSWAGEN JETTA AND I HAVE A BRAKE LIGHT SWITCH ISSUE (BRAKE LIGHT STAYS ON AND A DCT(P0571) IS SET) THAT WAS DESCRIBED IN THE RECALL/REPLACEMENT, BUT THE VIN GROUP THAT THIS APPLIES TO IS 3VW---9M-YM000089 TO 3VW---9M-2M053565, AS YOU CAN SEE, MINE IS JUST OUT SIDE THE HIGH VIN. THE VIN RANGE SHOULD BE READDRESSED TO INCLUDE ALL 2002 MODEL JETTAS WITH CRUISE CONTROL. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322502March 27, 2010
POWER TRAIN:DRIVELINE
MY 2008 VW JETTA WAS GIVING BURNT SMELL/FUMES. LOSS OF POWER IN GEAR WITH IN 1 MILE RADIUS WAS DIFFICULT TO MOVE. HAD TO TOW TO VW DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321493March 22, 2010
SERVICE BRAKES, HYDRAULIC
I GOT A BRAND NEW CAR LAST YEAR A 2009 VOLKSWAGEN JETTA. HOWEVER I HAVE TO GO TO THE DEALER SERVICE BECAUSE I HAVE EXPERIENCE 3 BRAKE ISSUE INCIDENTS DUE TO NOT BEING ABLE TO STOP. ACCORDING TO THE DEALER THE FIRST TIME THEY FOUND THAT THE BRAKES HAD A LOT OF PRESSURE AND THAT'S WHY I WAS NOT ABLE TO STOP. THE SECOND TIME IT WAS BECAUSE THE CAR DIDN'T HAVE ENOUGH BRAKE FLUID. THE THIRD TIME IT WAS BECAUSE THE BRAKE FLUID LEVEL WAS LOW. I ALSO HIT SOMEONE I HAVE HIS STATEMENT AS A WITNESS BECAUSE THE PERSON GOT MAD AT ME ASKING WHY I DIDN'T STOP? I ALSO HAVE ANOTHER WITNESS WHO WAS WITH ME AT THE SECOND INCIDENT AND SOMEHOW THE DEALERSHIP KEEP TELLING ME THAT THE CAR IS IN PERFECT CONDITIONS. I NEED YOUR HELP. *DT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10321180March 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FOURTH INCIDENT: THREE UNSUCCESSFUL ATTEMPTS BY DEALERSHIP TO CORRECT PROBLEM. PROBLEM HAS OCCURRED UNDER DIFFERENT CIRCUMSTANCES AND DRIVING CONDITIONS. SPEEDS RANGING FROM 65 MPH TO 20 MILES PER HOUR...GENERALLY WHILE ATTEMPTING TO ACCELERATE. AUTO IS A 2009 VW JETTA EQUIPPED WITH THE DSG TRANSMISSION. CAR WILL GO INTO NEUTRAL WITHOUT PRIOR WARNING. WHEN THIS OCCURS, PRNDSL INDICATOR LIGHT WILL FLASH AS WILL "APPLY BRAKE" WARNING LIGHT. ON AT LEAST ONE OCCASION, SIMPLE APPLICATION OF BRAKE CURED THE PROBLEM. IN THE LATEST CASE (TODAY, MARCH 20, 2010) I HAD TO TURN OFF THE MOTOR TWICE BEFORE THE TRANSMISSION WOULD RETURN TO NORMAL FUNCTIONING. AS STATED, THIS HAS OCCURRED FOUR TIMES SINCE I HAVE OWNED THIS CAR. THE CAR HAS LESS THAN 8,000 MILES ON THE ODOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321101March 19, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT WAS INVOLVED IN A CRASH WHILE TRAVELING APPROXIMATELY 40 MPH. THE CONTACT WAS KNOCKED UNCONSCIOUS WITH THE LEVEL OF IMPACT SUSTAINED DURING THE CRASH. THE ENTIRE AIR BAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10320785March 18, 2010
ENGINE AND ENGINE COOLING
I HAVE MY CAR AT SCHOOL IN SOUTH BEND INDIANA AND IT IS STORED OUTSIDE. EARLY THIS WINTER THE CAR STARTED TO IDLE VERY ROUGH. IF I TRIED TO GO TOO QUICKLY AFTER TURNING THE CAR ON I WOULD GET A FLASHING CHECK ENGINE LIGHT THAT READ FOR A RANDOM CYLINDER MISFIRE WHEN THE CODE WAS PULLED. THIS HAPPENED SEVERAL TIMES. SO I HAD TO LET THE ENGINE IDLE FOR AT LEAST 10 MINUTES SO THAT IT COULD TRY AND WARM UP BEFORE I COULD GO ANYWHERE. IN MID FEBRUARY I TURNED THE CAR ON IN THE AFTERNOON AND I NOTICED IT WAS IDLING VERY ROUGH. SO I CRACKED THE HOOD AND THERE I SAW SPARKS JUMPING FROM THE BEGINNING OF THE SPARK PLUG WIRES TO THE ENGINE BLOCK. A MECHANIC CONFIRMED WHAT I SUSPECTED, THAT THE COIL PACK WAS CRACKED AND NEEDED TO BE REPLACED. I DID AN ONLINE SEARCH AND FOUND THAT VW HAD ISSUED A RECALL FOR VR6S THAT HAD PROBLEMS WITH CRACKED COIL PACKS. HOWEVER, WHEN I CALLED THEM ABOUT IT I WAS TOLD THAT MY CAR WAS NOT INCLUDED IN THE RECALL. IT WAS NOT THE RIGHT ENGINE MODEL BECAUSE THEY CHANGED ENGINE MODELS HALF WAY THROUGH 2001 AND MY CAR WAS THE OLD MODEL. DESPITE THE FACT THAT I HAVE THE SAME PROBLEM WITH A CRACKING COIL PACK IN A CAR OF THE RIGHT MODEL FROM THE SAME YEAR THEY WOULDN'T DO ANYTHING. THESE COIL PACKS HAVE BEEN A PROBLEM FOR MANY VR6 OWNERS AS EVIDENCE FROM THE EXTENSIVE ONLINE FORUMS. I DON'T UNDERSTAND HOW MY CAR WITH THE SAME PROBLEM AND DOCUMENTED HISTORY AS THE 2003 RECALL ISN'T ALSO COVERED IN THE RECALL. I HAVE NOT HAD THE COIL PACK REPAIRED YET BECAUSE IT COSTS 500 DOLLARS AND I DON'T HAVE THAT TO SPEND RIGHT KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320523March 17, 2010
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE SEIZED FOR NO APPARENT REASON. NO WARNING LIGHTS, NO ENGINE LIGHTS, NO LOSS OF OIL. THEY COULD NOT EXPLAIN WHY THE ENGINE SEIZED. THEY REMOVED STARTER, REMOVED OIL PAN COULD NOT FIND ANYTHING WRONG. I CAME TO A STOP AND STOPPED THE CAR FOR 5 MINUTES AND IT WOULD NO LONGER RUN. THIS COULD HAVE HAPPENED WHEN I WAS DRIVING. THE ENGINE JUST STOPPED DEAD. THERE WAS NO WARNING THAT THERE WAS ANYTHING WRONG. I WONDER IF THIS IS AN ELECTRICAL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319973March 15, 2010
AIR BAGS
TL* THE CONTACT OWNS 2006 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH THE CONTACT CRASHED INTO A NEARBY TRUCK CAUSING THE CONTACTS VEHICLE TO ROLL OVER, HOWEVER THE AIR BAGS DID NOT DEPLOY DURING OR AFTER THE CRASH. THE VEHICLE WAS DESTROYED AND THE CONTACT SUSTAINED MINOR INJURIES.THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10318578March 10, 2010
SUSPENSION
I HIT A POT HOLE WITH MY 2004 VW JETTA TDI (I BOUGHT THIS CAR BRAND NEW AND IT HAS NEVER BEEN IN AN ACCIDENT). WHEN I TURNED THE CORNER I HEARD A "POPPING" SOUND. DROVE IT TO A NEARBY MECHANIC. THE CLOSET VW DEALER IS 70 MILES AWAY. THE SPRING ON THE DRIVER SIDE WAS BROKEN. THE MECHANIC SAID THAT THIS IS A MANUFACTURES DEFECT AS HE HAS NEVER SEEN A SPRING BREAK LIKE THAT. THERE WAS EROSION IN THE SPRING. I STILL HAVE THE SPRING. REPLACED AT $347. CONTACTED THE VW DEALERSHIP. THEY FIRST TRIED TO BRUSH ME OFF SAYING THEY DIDN'T SEE THE POT HOLE ETC. EVENTUALLY THEY GAVE ME THE VW HEADOFFICE PHONE #. BRUSHED OFF THERE TOO AS IT'S OUT OF WARRANTY. IT'S NOT THE WARRANTY. IT'S A FAULTY SPRING THAT WAS PLACED IN MY CAR. IT ALSO RUINED THE SHOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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